Good experience. Service staff was friendly and got the job done pretty quick. Oil change and tire rotation in about 60 mins. Jose was very good and friendly to work with. Was alittle disappointed that there was no shuttle service and only transportation option they provide was a rental at a ~$60/day cost. Lots of services recommended for a pretty high price but glad I wasn't pressured into them. read more

Beaverton Toyota - Car Dealers Near Me - Beaverton, Oregon

was told by advisor that problem with my car was by design and I just have to deal with it ( problem with iPhone connectivity) never had issues before but this time was absolutely terrible wo recommend to find another dealer read more

Perry is awesome- we bought the truck we have wanted for a while! Only little thing, when they washed the truck and all that- they only filled the tank halfway? Lol read more

Beaverton Toyota - Car Dealers Near Me - Beaverton, Oregon

Update: new chairs look great and service is still professional and friendly and accommodating. read more

Beaverton Toyota - Car Dealers Near Me - Beaverton, Oregon

I would highly recommend avoiding the service department. I purchased a new Tacoma here and had a great experience. This spring I took it in for an oil change and a diagnostic quote on fixing a rear parking sensor that had recessed into its bracket. I was told that the sensor needed to be replaced and was quoted $1200 for the repair. After looking in to some DIY options I removed the bumper cap to discover quite a bit of damage done by the technician. It appears that they tried to pry out the sensor with some sort of tool and in doing so broke the sensor bracket and tore up the bumper cap. (See attached pictures.) Now I need to purchase both a new sensor and a new bumper cap due to the damage they caused. I contacted the dealership via their website weeks ago and have not received any sort of response. Very dissapointed with the damage caused and the lack of response. read more

Beaverton Toyota - Damaged rear bumper cap - Car Dealers Near Me - Beaverton, Oregon

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Third car from Beaverton Toyota in 5 years, and until recently I'd have recommended them without hesitation. The sales experience has always been good -- that part hasn't changed. What has changed is everything after the sale. We have a warranty issue that still isn't resolved. We were never given an owner's manual -- our sales rep told us Toyota doesn't print them anymore, and the sales manager said he'd mail us one. That never arrived either. During the Gold Certification inspection, a significant issue was missed and only caught later. We brought the car in once to have it addressed, and it wasn't resolved. We were told it had been escalated to the service team, but that was weeks ago and we've heard nothing since. I've sent five emails over the past few weeks -- to our sales manager and to the rest of the dealership's leadership team -- and haven't received a single response. I was in the market for a car for my daughter, and Beaverton Toyota was the obvious first call. At this point I can't say that anymore. A good sales team doesn't mean much if the follow-through disappears the moment the deal closes. read more

When my wife 4Runner was totaled we were dreading going thru the new truck purchase process again. The hassle. The awkward negotiating. Those upsells they never explain and pressure you into. Well, not at Beaverton Toyota. We worked with Masood Jawad and could not have been happier. He was patient thru all of our questions and while we worked with our insurance to time the purchase of the new 4Runner. Best of all he was incredibly kind and transparent. We would highly recommend Masood and Beaverton Toyota. read more

Beaverton Toyota - Car Dealers Near Me - Beaverton, Oregon

I've never met a saleswoman who captured my heart quite like Krista did. The way Krista aura farms with ease is unreal. She really helps you feel out what you want in a vehicle and her beaming smile really seals the deal in the end. She could literally talk me into anything. I'll be back. read more

I bought a used Tacoma on Sunday and the salesman said as I was signing paperwork that I had 3 days to return it for whatever reason. That was a lie. Went back two days later and they said there was no such law in Oregon. This is the second negative review for this business I've given in 10 years. Toyota has lost a customer who used to like them. I'll never go back to a Toyota dealership again. If you do avoid this one and go to Royal Moore, they always treated me well and didn't lie. read more

Putting up review again. I bought a 4Runner here last august and agreed to give them my original taillights for my after market taillights and they said I'd get a call for me to pick them up. I come back 2 days later because I never got a call the next day and I get told that they have no clue if they got tossed or not. Then this guy steps in and says that it's not their responsibility and tells me to leave the dealership. It took me a minute to realize he actually shook my hand to make the deal about getting my taillights back. The guy I had this argument with got pretty disrespectful and didn't keep his end of the deal. Pretty sure he's the general sales manager. 24 hours after I had originally posted this they end up calling me saying they magically found them and they offer to take it to my house. When they bring them, they make the person that dropped them off tell me to remove my review. I didn't even get an apology for how disrespectful he got when I was just asking for something they promised to give back. Keep in mind I'm 7 months pregnant. I don't think it was very kind of them to do that to me, especially being pregnant. read more

Terrible service , my new Rav 4 2026 has leak on passenger side and i brought in to diagnosed it Tech is Alex Schenbweck , i told him about the issue , he came back to me with a bill of $136 saying it was a clogg aircon that was leaking and presented me an invoice without showing me what clogging and without written approval for me he just said is not covered by toyota A new few weeks old car not covered ?, terrible he just want to rip you off , find another dealership if i were you dont go this dealership esp if Alex would be the technician read more

I took my 2023 4Runner for it's final free maintenance service at Beaverton Toyota in March. The vehicle had 9,300 miles on it. In June, I bought a TRD skid plate and installed it. I found oil trapped in the OEM skid guard and on the bottom of the engine. I called Beaverton Toyota and brought it in for inspection. When a mechanic makes a mistake on my car, I expect them to be transparent and explain how it happened so that I understand how to avoid the problem in the future. When the technician began working on the car, I was walked back to the service bay to briefly see the damage. However, when I asked to stay and see whether the filter gasket was, in fact, fold over itself, which is seen when the filter is removed, Jason Orr (The Master Technician) screamed NO and had me escorted out of the service area. The wayt I was treated was uncalled for and Jason Orr has a very territorial attitude. He didn't appologise, he didn't explain anything. Jason Orr is a TOOL. I was hoping for a logical explanation and got none. Therefore, my confidence in Beaverton Toyota is gone. I am now looking for another mechanic to service my three Toyotas. Steer clear of Jason Orr and Beaverton Toyota. They are NOT Transparent. read more

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worst dealership I have ever been to. They don't seem interested in selling a car. All the sales person said was everything is on the website. Zero motivation read more

Leased both my Toyotas from Beaverton Toyota. Great selection. Also great service on repairs. Never had a problem. Been going to them for at least 10 years. read more

Worst customer service ever. They have left parts in my glove box with no reason or explanation, they've lost my valve covers to my tires and not replaced them, they've emailed approval of service, then claimed I denied it, even though we were on site waiting for the service. I've tried talking to a customer service rep named Kelly regarding an ongoing electronic issue, and they claim they've never heard of it, despite talking to me the previous day. There are many other Toyota dealerships in the area, no reason to go to one that is this incompetent. read more

At first, terrible, but the comeback (by all but the wrongdoers) was better. After getting a specific quote ("Are you sure?" I even asked) Charlie confirmed. When I arrived for service the next morning, I was told by Kelly that the quote I was given by Charlie wasn't right at all. Then she told me that my 2008 Prius was too old/ driven to receive any service at all and was invited to leave. (!) I went inside to get an apology. Jake the manager showed zero understanding and when I said the situation was f'd (their IT guy nearby agreed with me) Jake threatened to kick me out. Update: Jake returned and finally showed some understanding. The service manager Savastian was very cool. (He was annoyed along with me that Kelly told me that my car cannot be worked on here - not what he said to her on the phone, he said.) Get this! Several people ended up apologizing for Charlie and Kelly. Unfortunately, manager Jake used the excuse repeatedly "It's our company policy" NOT to ask Kelly to apologize. (I'm sure it's unrelated that he said he's been buds with Kelly for 16 years. ‍... not unlike the result of asking one Trump supporter to tell another Trump supporter to do the right thing.) You heard that right, folks. If you are mistreated by an employee at this business, that employee will be PREVENTED from apologizing to you. Kind of an insane business policy, don't you think? read more

Would give zero stars if I could. If you want honesty and transparency then go elsewhere because you won't get it here and here is why... I am helping my son purchase his first (new to him) car. We inquired about a 2013 Corolla, fresh trade in with no pictures, on Sunday April 26th right before close. I was told that someone would get back to me with pictures when the dealership opens the next day and the vehicle status because it wasn't even out and ready to buy. Monday I got pictures and a video. I responded back and expressed my high interest in the vehicle and asked to stay updated because as soon it was available to purchase I would come. On Monday evening I got an email saying it had just started the inspection process. I once again asked to stay informed because I would come out ASAP when it was ready to sell. Tuesday morning I got an email saying that that the water pump needed to be replaced, and new tires and it would be ready to come check out/look at on Friday because it was actively in the shop being worked on. Today (Wednesday) I get a text asking from the original person that took my inquiry on Sunday, asking if I ever got the pictures. I told him that I did and was told it was getting a new water pump but would be ready on Friday to see and purchase. He then replied with "great I am glad you got the pictures because we have people coming in today to check it out. I responded asking how that was if its being worked on. Instead of waiting for a text reply I called and was told that people are still allowed to come and peak at it and put a refundable deposit down that secures the vehicle for them. I was then pissed, because that option was never told to me. That isn't a common practice in my experience with used cars, I ran into this when looking for a car for my daughter last year and was denied every time. The person told me that the appointments were for the afternoon and if I beat everyone else out there and out a deposit down then it was ours. He then went to grab the keys and check that it was available and sure enough someone was already there and actively putting a deposit down. If I was told this option I would have come Tuesday morning. 2013 Corolla with 63k miles are hard to come by and the oh sorry's, we will let you know if something similar comes back up, don't really go too far. At the end of the day these scummy dealers got their sale and thats all they care about. They could care less about transparency and how they treat their customers. If you value transparency, do not give this dealership your business. Also notice, all the replies on google from the "Owner" are only to the good reviews. I asked to speak to a manager and was told they are "busy" and would call me when they get some time. I doubt I will even hear from someone. read more

I've been going to the Beaverton Toyota Service Center for probably 25 years with mostly good luck. Those days seem to have ended with a bang and I'll be looking for service elsewhere next time. I took my vehicle in on Monday morning to prepare for a long trip. At 118,000 miles, I wasn't surprised to hear it needed some major repairs. What I didn't expect is that it's now Friday night, five days later, I leave next week and all I hear, when I hear from them at all, is "tomorrow." Monday they said they needed to order a part that they'd have installed by end of day Tuesday. Tuesday at the end of the day they said they ordered the wrong part and my vehicle would be ready by end of day Wednesday. Wednesday I heard nothing. Thursday morning I tried calling to make sure I could pick it up. I left multiple voicemail messages without a return call so I finally got a ride over in person. It turned out that the rep I was working with was gone Wednesday and Thursday and just left me hanging. No one knew what was going on. They got me a loaner/rental and said the record showed that the part they needed arrived damaged, so I should try again tomorrow (Friday). Friday I called a couple of times to make sure I could pick it up and finally got my rep. He didn't say anything about a damaged part but said it was a chaotic day and they were trying to align it at the moment. My impression was that they put off even touching my vehicle until all the new customers were handled. My car was apparently not a priority since I'd been waiting 5 days for it at this point. I reminded my rep that I'm leaving on a road trip next week as I told him when I dropped it off on Monday. He promised to call back before they closed and he was sure I'll have it back tomorrow, if not tonight. They closed over an hour ago and he hasn't called. I'm at the point of wondering if I can call AAA to have it towed somewhere else or drive it elsewhere for the alignment since supposedly everything else is done. read more

Everything! I received false information about another dealership, false information about what options Toyota puts in there cars and was told by the salesman that they were not there to push sales when returning from my test drive in a car I did not want the pushing began and I walked away read more

!EXTREMELY SHADY behavior!!! Allie was the sales person helping me. When I had an issue with something I brought it up and she got very defensive and rude. Sebastian the "manager" was also extremely defensive and brought up an appointment I had from 7 months ago to use against me. Felt like I was getting gas lit the whole time I was trying to communicate with them. read more

had a very frustrating experience today at the Toyota dealership in Beaverton. I had an appointment scheduled at 1:50 PM and checked in on time. One of the staff members, Josh, told me the oil change would take about 1 hour and 30 minutes -- which already felt long for a basic service. I also asked them to check the brakes and spark plugs, and he mentioned it could take longer if anything needed to be replaced. That was fine with me. However, after waiting for 1 hour and 10 minutes with no updates, I went to the front desk to ask about my car. The staff there couldn't find any information and had to go ask Josh. That's when I found out -- they hadn't even started working on my car yet. This is completely unacceptable. Why offer scheduled appointments if you're not going to respect people's time? I wasted over an hour sitting there with no communication, only to learn nothing had been done. I decided to take my car and leave, and I will not be returning for service again. To make things worse, Josh asked me if it was my first time getting service at a dealership, implying that 1.5 hours for an oil change is normal. My car has 190,000 miles -- I've had plenty of oil changes before, and this experience was far from normal. Very disappointed with the lack of professionalism, communication, and respect for customers' time. read more

, very disappointed, we bought all our cars here for the last 29 years and I'll go somewhere else before I do business ever again with this place. We ordered running boards for our new Grand Highlander Hybrid two days before they could got us in for service and it would take around 2 hours, but when she got there she was told it would take 4 hours. My wife was really upset, but she was there already and wasn't going to reschedule as we have a severly disabled son at home. At 4 she texted me and said it would be another 45 minutes. At 5:15 she called and said she was still waiting. Finally at 5:45 it was finished. ALMOST 6 HOURS LATER WTF??? Then to top it off we were told we had $250 in toyota credit points which was never added. Only a $25 credit for having her wait so long. read more

I have been going to this shop for many years. Never a problem 5 star rating of service and employees. Until this last service. Needed around $2,200 in repairs. I agree after I get service report. I go get vehicle later same day and get home a couple miles away. I have thin layer of dust all over my car. I notice my driver door has handprint wipe on it. I stand back to see 2 scratches not there when I dropped it off that morning. I reach out to service person I dealt with. I offer to drive down and show him. No just take pictures and email. We will get back to you soon how to resolve this after we look at service videos. 10 days later still no word. I've called and left message. Nothing. After all my business this is how this company treats a good customer well BIG eye opener for me. I'll be looking for another shop. I didn't want money I wanted my car to go to shop to repaint my door from these deep scratches and they send money directly. Hopefully no one else has been treated so disrespectful as this. Breaks my heart after years of great service. Went from A+ to D- now for me personally. read more

Beaverton Toyota - You can see 2 horizontal scratches running parallel in shiny black car door. - Car Dealers Near Me - Beaverton, Oregon

Attentiveness. Sorry I asked you so many questions but I want to know what that $60k gets me. Apparently it gets me into a 2026 Palisade, calligraphy!! Well done Team! read more

Immediately on our arrival, the salesman greeted us with "One person, one price." He was helpful, took us out on our test drive, the price for the Corolla we drove was clearly marked. Then we settled down to the deal. The "Clear" options were all a lot of expensive add-ons. We had no problem rejecting most, accepting some. Then came the price: exactly what was posted on the car, ONLY if we financed with them. If we wanted to just pay cash? I think it was $6000 higher. We bought elsewhere and are happy with our purchase. Toyota called us to ask about our experience, and the salesman did, also. I discussed our upset with the premium for paying cash, but both were set on the idea that we resented the added price on the options, just couldn't understand our upset about the price increase for cash. read more

I brought my car in for an oil change since I going on a road trip. I was told it was going to take 30min. Before I left I received a call notifying me of a recall on my car the time for pick up changed to 4pm. I got the service report update and denied the other services because I need my car for Saturday. It is now Friday and I have not been updated or contacted about what is going on with my car. I called, texted and left messages hours past and no response. I called the sales and finally got through to someone and then told me Luis the employee that is assigned to my car isn't in because it's his day off. I was transferred to another employee and was sent straight to voicemail and no response. I am extremely frustrated because I only needed an oil change and I understand the recall was going to take longer. This is very unpleasant and unprofessional experience I have taken my cars to other Toyota dealers and never had such lack of contact. I do not recommend for anyone to get their car serviced here I should have just taken it to an oil change place. I will never be returning to this Toyota service. I am going to go in after work and I'm sure I will get another run around with an I'm sorry it's not my job or I'm not the person assigned or I have no idea what's going on. Why assign a vehicle to an employee that is going to be off without assigning my car to another person. As a customer don't even bother coming here stay away. read more

It doesn't matter what time I schedule an appointment for an oil change as it's always over an hour wait. This afternoon it was to be 1.5 or 1.75 hour wait. The first thing they say when I arrive is "a life time oil change, right?". This is not the way to run a business. Don't schedule if you cannot honor it.. read more

Super shady business practices. I purchased a 6 pack maintenance plan a while back and haven't had any issues until my service today. They recommended that I get a wheel alignment done and I just had new tires put on so I figured it would be a good idea. I authorized the $169.95 charge for the alignment, but when I went to pick up the vehicle they tacked on an additional $12 "supplies" charge hoping I wouldn't notice. I took issue with it, since nowhere in the online portal did it indicate there would be extra fees for the alignment on top of the listed $169.95 price. They said this is a "standard fee" for any shop rags, nuts, bolts that may be needed that they just add on. They couldn't tell me exactly what was used in the job that necessitated this. Super shady business practice, and after my maintenance plan is done I will be taking my business elsewhere. read more

I just had a routine service and a recall completed on my 2024 Toyota Tacoma. The Service Advisor Hannah Reyes was exceptional. She listened to my concerns and addressed the problem all without the typical upsell. I would recommend her to anyone. She kept me informed about the status of my repairs. If you need to get work done on your Toyota you should look Hannah up. read more

I recently purchased a brand-new 2026 Toyota Tundra Platinum i-FORCE MAX (6.5 ft bed) from Beaverton Toyota -- an ~$80,000 truck. Within a week, I noticed the rear bumper and truck bed were visibly misaligned, with roughly a 0.5-inch difference between sides and the bed panel touching the bumper. What followed was, without exaggeration, the most frustrating customer-service experience I've had in over 20 years of buying new Toyotas. I emailed my salesperson with photos that clearly showed the misalignment. Their response? They said they didn't understand what I meant and told me to call the sales manager. I called Sales Manager #1, who said they would call me back. They never did. I left another message the next day -- again, no response. On my third attempt, after explaining the situation to the receptionist, my issue was handed off to Sales Manager #2, who at least acknowledged the problem and told me their shop could fix it if I brought the truck in. I made an appointment and drove out there. Instead of being checked in, I was told to pull aside so the shop manager could look at it. The internal notes on my appointment even stated: "GUEST STATES THERE IS A .5 SIZE GAP BETWEEN PASS AND DRIVER SIDE BODY PANELS." "INSPECT WITH SHOP MANAGER AND SQS." "EMAIL PICTURES OF GUEST'S CONCERN TO TOYOTA." I showed the shop manager the issue, explained the misalignment between the bed and the cab, and demonstrated it with measurements. We then walked to several other new Tundras, all of which were aligned correctly. Instead of taking the next step, they simply told me they needed to send photos to Toyota to determine if it was a defect. They said they "should know in a week" after the Toyota rep visited -- with no real plan, no documentation, no repair estimate, and no follow-up scheduled. This was on a Friday. Feeling dismissed and defeated, I contacted a different Toyota dealership closer to home. The contrast was staggering: they checked me in immediately, and within an hour their SQS manager confirmed the bumper was misaligned and sent it to a body shop for an estimate so they could submit everything to Toyota. Meanwhile, at Beaverton Toyota, I received no calls -- not Wednesday, not Thursday, not Friday. I left voicemails for the shop manager twice. No response. No follow-up. No ownership. Nothing. Beaverton Toyota was extremely motivated while selling me an $80k truck. But the moment the sale was complete, their customer service absolutely collapsed. No callbacks, no accountability, no urgency, and no meaningful help with what is clearly a legitimate manufacturing or assembly issue. For a dealership representing a brand known for reliability and customer care, this experience was unacceptable. Unfortunately, this has been the worst treatment I've had from any Toyota dealership in two decades. I am now working with the other Toyota dealer, who treated the issue seriously from the moment I arrived -- the way it should have been handled from the beginning. I cannot recommend Beaverton Toyota based on this experience. read more

Well Beaverton Toyota has been hounding me for a review, but I've been waiting to see if the problem was resolved. I' still waiting for it to rain more to see if the water intrusion into the cabin has stopped. They say they couldn't find a leak after have 6 weeks of searching, they gave the truck back. They acted like I wasn't telling the truth about the leak when they returned it. So now I'm waiting on rain to come and see. I'm not driving it because when the leak has happened it showed up after sitting in the rain for 3 or 4 day's. Maybe they unplugged something and didn't realize it who knows. But after 6 weeks of not having my truck and not being given a loaner I'm not a happy customer. Yes you read that right, 6 weeks without a loaner! They blamed it on Toyota corporate and corporate said loaners are at the dealer discretion. During this whole time Beaverton Toyota service would call and up date me less than once a week and usually because I called them. Only twice did the "my" service rep call me. Other times it was to tell me "he" in on Fridays or that he was off for a week, he was useless and acted like he didn't care about his job. So in the end I would tell customer that Beaver Toyota has horrible service and doesn't know or care. I have since talked to others that have told me this is what they have experienced too at Beaverton Toyota and don't go there anymore. Apparently the reviews online are also bad, wish I had found this out before going to Beaverton Toyota. read more

BUYERS BEWARE do not purchase a vehicle without checking with your lender directly. Gabriel Bolano was the salesman we dealt with and he informed us that we had an approval from OCCU but for us to be approved for the loan we would be required to buy Ethos GAP and Ethos New VSA which is a mechanical package. I'm in the buisness and knew that this was not true and is the reason we walked away from the deal. I specifically asked if the bank required these packages to avoid any and all confusion and misinterpretation , he said that approval would not go through without these Add-ons. I have contacted OCCU directly and confirmed that this was not true at the slightest and a report has been made to there dealer compliance team. I believe this is extremely predatory behavior from the salesman based on his knowledge that she was a first time buyer. Absolutely disgusting sales tactics that is Illegal. This is known as "conditional spot deliver or Tied selling" which is a classic dealership scam. I would like to mention I did call into the dealership and spoke with a manager directly which confirmed that the add-ons are not required for lending which is just damage control cause the only reason a customer would call and ask for double confirmation is if they know something is wrong but obviously this was not what Gabriel was telling us when we were inside the dealership! Do not let anyone trick you and always check with your bank if your gut tells you something is wrong! I'll be posting a review on google as well hoping it does not get deleted and will be looking into contacting a DMV prosecutor as well. read more

Beaverton Toyota - Sales Rep Gabriel Bolano with a OTD showing the Ethos VSA and Ethos GAP with an approval of 5.69% from OCCU only if we got the addons - Car Dealers Near Me - Beaverton, Oregon

They'll absolutely sell you a Toyota for $50k and provide you basic answers and support. If you have more complex questions about the car's function, or any found issues before buying, the front desk guys will have you wait, then send you to service where you'll need to reexplain your findings or questions and who will provide worse service but better expertise. Perhaps this is to be expected in any dealership, but not what I expected after spending a tidy sum. I won't buy another car from them. read more

This place has been calling and/or leaving messages about saying in their records I'm due for service to the point I've had to block their number. Same script each time: 4/19 x2, 5/10, 6/6, 6/12 x2, 6/19, 7/23, 7/30, 8/7 and 8/27 Take a hint. Please. read more

My experience was sort of standard with oil change and rotating tires. What made it GREAT was the way the follow-up was handled. After the service, I noticed my steering wheel shaking at higher speeds. I brought my truck back and the team went to work troubleshooting. There were a few mysteries that required the manager "Santa Claus" to get involved. Not only was my problem solved, the way I was treated was absolutely top notch! My truck has never been to any other service since I purchased it from this location. There are some 40K services I was planning to get done elsewhere. After this experience, everything will be done at Beaverton Toyota. Be sure the manager gets cookies and milk! -Chris K. read more

Our Prius developed a battery problem about a mile from Beaverton Toyota, so we took it there. They replaced the battery well enough but handed us a list of work that needed to be done. One item was "find leak" that I misread as "repair leak" because it was over $150. It turned out that the leak repair would cost over $4000. We got that information after they replaced bulbs and performed minor maintenance for a total of $711. Why didn't they tell us about the $4000 leak first? Ours is a 2010 Prius II with under 76,000 miles. According to the dealer, it is only worth $500. So why did they perform all the work after the leak. They claimed that it would be dangerous to drive the car with the leak. Who works on used cars without regard to the danger that the repairs will be more than the car is worth? Beaverton Toyota works that way. I asked to discuss this with a manager and waited twenty minutes before I had to leave. They assured me that the manager would call me. They never did. read more

My wife and I have been car shopping specifically for a Sequoia for the past 2 weeks and drove to Toyota of Beaverton to look and compare pricing and inventory with 3 other dealerships in the area. After Tony, the sales person assigned to us had talked with my wife, my wife asked me to come in the dealership as I was just waiting in our parked car to make sure that they weren't busy even though we made an appointment at 330 pm by text with another person named Mike. Tony was handed my driver's license and as he returned it to me after he made copy, we discussed that they had a 2026 TRD Sequioa and a non TRD trim as well. I have not driven a TRD trim before and eager to test drive both to compare. Tony then stated that the dealership limits the mileage on the new vehicles so I stood up to leave as I've never heard of a dealership with these limitations before. Before I exited the door, I walked up to the area where Tony was standing, with 4-5 people around him who I assumed were other sales people and managers. I spoke in Tony's general direction to let him know not to call, text or email us anymore. As we got into our car to drive off, I drove past 3 sales people sitting on the bench right outside the door to ask who the manager was so I can relay my experience and just then, a man started to walk to our car and yelling that they already took a lot $12000 off and to stop bad mouthing him. This person's demeanor was threatening to say the least. Remember that I was in the car when my wife called me to sit where Tony was to copy my drivers license, so I haven't even talked about pricing with any of them so I was confused by this person's comments and he also was inches from my vehicle and told me to drive off his lot and I told him that I surely will as I've only experienced very bad customer service from his dealership and to ask his 3 employees that I made no comment aside from asking them the name of the manager. I drove 50 feet but this same person was still talking so I decided to stop and wait for him to walk and catch up to see what he still had to say. We explained our whole scenario beginning from excessive texts from Mike, the persistent texter since last week asking us to come and test drive to the policy they had per Tony about limiting miles to their new vehicle . If we had known about this policy then we should not have come. It was this time that he shook my hand and introduced himself as Josh, the sales manager. He proceeded to say he will talk with his people. I don't recall Josh apologizing for his behavior for not verifying what he thought I was speaking with his 3 employees before storming out of his dealership to confront me and my wife in our car. I've purchased a brand new 2013 Toyota tundra from another dealership before and kept it for 6 years before selling it and believe that Toyota is still an excellent vehicle brand but will never consider buying from Beaverton Toyota ever. To Josh- gather your information before you accuse potential buyers of bad mouthing you and storming out of your office building and confronting them. To the management- how can a buyer decide on trim levels if potential customers are not allowed to test drive the vehicles? By the way, my interactions with the 3 employees and Josh are all recorded since I have a dash cam, if ever their management needs proof. read more

I bought a Tacoma from Beaverton Toyota in early 2025. The purchase process was straightforward and easy. If I only had that experience to go by, I would definitely be a repeat customer. The reason for a 1-star rating is due to my experience with service. I brought my 9 month old truck in with 5,400 miles due to an oil leak and a head unit that was flashing and turning off every time I drove it. I brought it in the first time and was told they added UV dye to the oil to figure out where the leak was coming from and to bring it in after 500 miles. According to them, the head unit was having issues because I was using Apple CarPlay and the two systems weren't cooperating due to different updates. I was told to just wait until either Toyota or Apple comes out with a fix. I brought my truck back in after 520 miles to figure out the oil leak and at the same time I told them the head unit was still having issues and that I wasn't connecting my phone to the truck at all, so it definitely wasn't CarPlay. Long story short... I'm going on 3 weeks waiting for my truck because they've had to order replacement parts 3 different times for a faulty oil pan gasket and because the "Tech didn't get to it today", eventhough I was told this was his only vehicle on his list for the day. The oil pan gasket is something I have done in the past and know it is not super involved. I don't mind waiting to have it done under warranty, but it's beyond frustrating that I'm not kept updated on anything and have been strung along for weeks. Over the 3 weeks, I've had to call 3 times just to figure out if I'll be able to get my truck back any time soon. I've been told 4 different times that the truck will "be done today or tomorrow morning at the latest." I'm still waiting. I can't even imagine going through this if my truck was out of warranty and I was paying for the fixes. Next time I need service I'll drive a further away to go to another dealership. Beaverton Toyota. A little followup goes a long way. read more

I genuinely have an anxiety attack now just trying to schedule an appointment here because I know it will be something. So, I give them credit for trying to sort of make good on my headlines which are still not resolved. Alright, quickly... headlights are oxidized and I was told multiple times they would and could fix - there were zero, "This may not work"...the opposite. SO, I pick up my car and the guy first says how great they look till I look horrified because seriously, it was way way worse. They tried again and made it even worse so they offered a discount to replace the headlights since that was now my only recourse and it is so bad it legit impairs the light from my headlights - like REALLY BAD. But to replace them is 1k! OUCH. SOOOO... I had the money saved but during the maintenance it was found I needed a major (conveniently totaling 1k) thing and they said they would give me the discount on that and also notate that I get the discount still for the headlights. Life during the pandemic has been rough to us all and I have been trying to gather the funds for the headlights. In the now... FINALLY get the courage up to just get the maintenance done and upon intake I mentioned the headlights (hoping maybe I'd have some stroke of on sale luck or something) but nope, same 1k. Says appointment for regular service like 1-2 hours and confirms I will wait. An hour in and I get the - we found all of these things. I say yes to the immediate and hold off on three 'concerns' and it says great... working on it now.... I started at 2pm and get a call at 555pm (nearly 4 hours later (if you are unskilled at math) saying that they realized TWO HOURS AGO that they do not have the part to finish - can I just leave my car there? Ummm...not unless you feel like giving me a rental since I would like to get home. I am told it it right by the doors... thankfully a very energetic crew member saw me and my look of horror staring out into the car lot while clutching my cane - already in immense pain from sitting for four hours in chairs that were unfriendly during the first hour. He found my car...on the other side of the building. The next day as just under two more hours and I appreciated it being less than I thought after they gave me some discounts. This time I actually tried to hunt my car down since she said something similar for my car location when, as another energetic person seeing me death gripping my cane found my car which was, this time on the opposite side of the building...so I guess the test to you getting your car back is if you can find it. read more

Beaverton Toyota - 11/28/2023 - At least the ground is pretty since they sent me and my walking cane to the opposite side of the grounds to look for my own car - Car Dealers Near Me - Beaverton, Oregon

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I had bought my car about almost 2 months ago now I had Krista as my sales person she was absolutely amazing to work with and really explained everything well and the sales manager was amazing he was able to help me get approved and stay within my budget truly an amazing team and Krista was truly amazing. read more