I have been taking my VWs to Dave at D&M for almost 20 years now, and in all my life, I have never met a more honest mechanic, nor one that bends over backward to keep from spending my money. You want specifics? Where do I start?
First example. 2 cars ago, I had an intermittent problem that made my 92 Jetta run like someone had mistaken the gas filler for a vomitorium. It mostly happened on a hard turn, but was hard to reproduce. And after shutting the car off, no problem. Dave had my car for several iterations trying to reproduce and fix, and progressively replaced components and had me try it out-- without having charged me yet-- to see if that fixed it, as he couldn't ever reproduce in the shop or test driving. Eventually I got another job and wasn't on his side of town, and accidentally found the issue on my own when checking something else (a broken wire that only flexed on a really hard right turn, triggering the "limp-home mode" in the computer. So problem solved, but when I sheepishly remembered (a year later) that I had never paid him, I called him up to embarrassingly confess my transgression. Here remembered me, but said I only owed him for the part, since he had failed to ultimately resolve my issue. Seriously.
Another was when I mistakenly looked at the idiot light with a dipstick (appropriately) flashing when I started my car, so I immediately shut it off, fearing my oil pump was out. (I checked the oil level, it was full). I had it towed there, he didn't see an issue, but replaced the oil pressure sensor for a nominal price, and told me the pressure looked fine so that was the most likely cause, and he topped all of my fluids in case it was another light. Hmm, another light. So, I got back in and thought about that while driving home. This car does have another light which looks like a genie lamp, which I had failed to notice. "Why is there a genie lamp there? Oh, oil. Crap, that means the other one isn't a dipstick (like I evidently am), it's, uh, a thermometer. Coolant level. Man, I'm stupid." So Dave didn't ridicule me, and didn't take advantage of my temporary stupidity. Classic Dave.
I could go on and on with stories of how Dave always treated me right, but this is already too long for most readers, so suffice it to say, he has always fit me in in emergencies (broken CV joint on the road), had quality work at fair prices, used quality parts, employs good mechanics, knows his stuff, is timely on the repairs, and communicates well, always confirming before proceeding with repairs after an estimate, and has earned my unmitigated trust and respect for the last 19 years. I have to twist his arm to get him to even think about doing an unnecessary repair just to make me feel better, and in the end he'd rather lose money than earn it dishonestly or unnecessarily. I would trust my VW to no one else, and could not recommend them more highly. read more