The group is terrific my rating is because since the transfer to Bon Secor it is impossible to get…read morea person on the phone. PLEASE FIX this ISSUE so that we can go back to giving you the rating you deserve and not transferring our records somewhere else

This is a nice place to go if you have a cold or little aches and pains. The doctors and those…read morenurse practitioners who are doctors in a way too are very nice and friendly. I have been going there for a long time now. My only problem is once I get use to a certain doctor that I like, then they move somewhere else so I have to get use to another doctor. But other than that, it's okay.

Best doctor I have ever seen! I will never see another doctor. He knows his stuff and so do his…read morenurses. He also has humor and makes you laugh when needed. I just recently gone for my finger being infected and he fixed the issue on the spot unlike patient first who made me suffer for 3 days.

Dr Port is my primary doctor and he is a very good one at that. I'v been going to him for 17 years…read moreand I'm still up and running. So he does a good job of listening to your medical needs to find a resolution for you.

Don't answer phones, don't refill medications, and will make you wait 2 hours in waiting area…read morewithout seeing a doctor

I'm normally not one to judge from bad first experiences. Yet, this was the worst experience I've…read moreever had at a Bon Secours office. I am 5 days post op and in immense pain. I explained to them how much pain I was in, and how I haven't eaten or drank anything in 24hrs since I can't swallow. All 3 doctors who came in said drastically different things. It's insulting the way the doctors spoke to me. The first doctor was very empathetic and nice. She reassured me they could help. The next "doctor" who came in said I was fine since I could talk. (Which I barely can, I was just trying to advocate for myself) When the third "doctor" came in he was very rude and when I explained everything for a third time he said "well we can't do anything for you, maybe we could get you a cup of water". So what I'm seeing here is that I need to put on a show for them to give me the most basic of medical care. I wasn't asking for opioids. I was asking for an iv to be hydrated since I can't swallow water and maybe a different pain medication since mine wasn't working. Now I will be sent a huge bill for the plastic covering they used to take my temperature. I'm very upset with the experience I had today. I hope they hire more qualified doctors who want to help people.

My husband was diagnosed with Bell's and we were referred by the emergency to this physician…read moreoffice. The woman gave awful customer service.

Every time I've needed the on call service and it's Dr.Bala on call....he never calls back. One…read moretime I called 3 times in one night due to pain and he never called. They told me to go to the emergency room for what was later strep. All I needed was antibiotics. Just terrible

I used dr shaws practice but whenever the dr was done his wife would come in and try to sell u…read morevitamins etc conflict of interest maybe had to find new dr as it made me uncomfortable

He is a very good doctor and friendly someone you can talk to. I've seen him on occasions when my…read moreprimary doctor is booked up. And he has taken care of my medical needs or what ever ails me.

If you notice, most of these reviews are old. This place used to be Family Physicians of Chester,…read morebut those doctors have retired and it is a new practice in the same building. My father sees NP Kim Plummer. My father is 76 years old with congestive heart failure, diabetes, and chronic lymphocytic leukemia. In November of 2022 he got very ill with a virus (dangerous for a cancer patient) & ran around 103 degrees fever for three days while we tried to get in touch with NP Plummer. After the fourth day, we finally got a phone call back (after talking to the answering service in Ohio). She told the answering service to give her about 30 minutes to call my mom back (she was the on-call doctor & it was 6am. We were ready to take him to the hospital). When she finally called, she told my mother, in a very impatient manner, that she had already called in a prescription for my dad two days ago. No one in the office, including NP Plummer, took time to inform my mother of this. When mom told NP Plummer no one had informed us, Plummer's response was "I did my part". Apparently, bedside manner was not a course she took in medical school. Don't go here. Not only is she dismissive and uncaring, but the office is completely unorganized and obviously has communication problems.

If I'm in need of a doctor this is the place I go to. They accept most major health insurance…read morepolicy's. They have several doctor's that work here and a friendly staff. They can handle most of your illnesses or whatever else ail's you. I hope you don't need to see a doctor,but if you do give them a shot:-)