I came here a year ago to grab some items and was one of the lucky random customers to receive a $10 gift card. Finally used it and was able to find items that added up to $10, unlike some other stores that make it impossible to get a $10 combo of items. I had to do some fidgeting around though because coupons only applied to certain BBB products. I opted for curb side pick up (first time ever) and had a great experience. Checking in online/in the app was easy, the parking spots were clear to find, the service member came out within 1 minute, and was super friendly! How easy! read more

Bed Bath & Beyond - Curbside pick up - Kitchen & Bath Near Me - Goleta, California

This store is a wonderful one-stop-shop, right there in the Fairview Shopping Center, next to Michael's Craft Store, and with plenty of parking right outside their doors. We went in on a very busy Christmas shopping day to buy supplies for the kitchen, and ended up finding so much more. Salesperson Ahmed spotted us wandering the aisles, asked us if we needed help, and he then went above and beyond and became our own "Personal Shopper." He was very helpful in making product suggestions for assorted kitchen utensils, pots and pans, and glassware. We originally had just gone in for some Keurig coffee pods, and even there, Ahmed recommended a new Italian Brand that is now our favorite. And check out is usually pretty quick and easy. It was a second time that we had been checked out by Jill, who recommended some on-line coupons, and once again she was helpful in making sure we got in and out in a timely manner. Needless to say we are looking forward to another visit to BB&B. read more

One Mexican lady at the register is super duper friendly. Other employees not so much. I was looking around the store for someone that worked there. I spot an older guy walking by quickly (Yes! I thought to myself) and say "Do you work here?" He keeps walking past me barely looking back & says yes ... I say "Do you have clothespins?" He keeps walking away from me and coldly replies "We don't have any." Okay, don't mind me just trying to purchase something... read more

I saw my previous review from Last year and yup, they have so Many things, they are friendly and very helpful. I was asked twice if I needed help and they do have social distance sighs but the line at register. And the girl at register friendly. And it's always good that we can use those expired 20 percent off coupons!!! read more

The service was good. The girl looked for the lotion in the back. It is for Spring. Wish it was closer to me.

Every time I go in here I get an early 90's Shania Twain song stuck in my head which is enough of a reason to never go inside again.

20% off coupons, my jam. I make sure to never leave home without them. I have the store's app but for some odd reason, my smartphone's Internet will not work while here. I make sure to snap a screenshot of the online coupon's scan code, or simply bring the mail-out paper coupon with me. This is a large, clean store with a wide variety of merchandise. I've never considered their items to be affordable but the coupon certainly helps. The shopping center has more than enough shaded parking (nice on a hot day) and I feel that this location is staffed fairly well. I have been coming here for laundry detergent (of all things). They have surprisingly good prices on their name brand detergents. The selection is in the very rear of the store and I like to think of it as my secret area. I'm running low on detergent and will be back here soon. read more

Awful service, and equally awful customers. Avoid this location at all costs. I've been shopping at BBB for over a decade at the San Francisco - SOMA location, and have always had great customer service with seemingly normal customers who are polite. BBB - Goleta, you need help. I just moved to SB, and went to BBB twice in one week, getting last minute items for the house. Both experiences were bad. First visit was on a Saturday mid-day, it wasn't crowded. I ask a store clerk for help, who asks me to "hold-on" while she speaks to her co-worker. The co-worker interrupts her and asks how he might help me. Second visit was on a Monday mid-day, again, it wasn't crowded. Again, asking a store clerk for help, this time it started off well, however when I repeat my question since her response seemed off, she repeated herself with intensity and attitude. The customers are also pushy, snotty, and rude - as if this is something to be proud of? No, thanks. Will shop somewhere else. read more

This place is so great this time of year, the employees were so nice to me and my mom. One of the cashiers welcomed us in and this one older lady working a register took extra care to make sure the pie plates we got didn't break and she wrapped them in paper and stuck them in the bag and then double bagged it. The same lady also gave us some coupons. I highly recommend this specific bed bath and beyond because of the employee friendliness. 10/10 -November 22 2021 read more

Just your average BBB, but this one seems to , in particular, have too much stuff for the smallish space. So if you can't wait for Amazon, might as well use their 20% off coupons- go to their website and receive one free FYI. read more

Expensive, chaotic, items never list price. Extremely unpleasant shopping experience. No management at all.

worst customer service experience of my life. got what i needed to get, but at what cost?

Every time I go in this place, no fail, somebody (usually the cashier) greets me as I enter. So 5 stars for that. But as I'm walking around the store, there are not many salespeople around, and definitely nobody offering help or asking if I need assistance. So 1 star for that. However, this place is always nicely stocked. The organization is just so-so, but I find that at almost every Bed, Bath, and Beyond. I frequent this place because it's one of the only options around, and how cool is it to load up on those 20% off coupons? (If you don't know, you can use them after they're expired and you can use as many as you want in one visit, regardless what is printed on the coupon.) But even with the 20% off, I find it a little pricey. Nothing beats IKEA of course, but Bed Bath and Beyond does the trick for Goleta and Santa Barbara residents. read more

The manager Ed, is amazing! The other day i had broken my makeup mirror (the kind that attaches to the wall) and I had been on a quest to replace it. I must have called ten different places that day and finally at BBB i was transferred to a clerk who said that they had 3 different models in stock and he quoted the prices to me. I asked him to put the cheapest model on hold and told him I would be in that evening to pick it up. When I arrived the cashier on duty couldn't locate it in the hold room. I tried to find another model on the floor but they were out. One of the other cashiers looked it up in the system and turns out they didn't even have any in stock! I was disappointed and frustrated that I had been told something else by the clerk to whom I had spoken earlier in the day and that I had made the trip out there for nothing. But then Ed, the manager on duty, came by and offered to see what he could do to help. After checking the costs, he offered me the model they did have in stock - a much higher end and more expensive one - for the same price as the one I had put on hold. He even let me use my coupon on it! He turned a crappy situation into a wonderful one with his kindness and professionalism. The other cashiers who were there were also very friendly and polite. Overall, I was so impressed by their customer service and willingness to make it right that I will be a customer for life now. read more

BED, BATH & BEYOND COMPREHENSION: Super nice staff, but I personally watched as a male manager kind of hung over my associate and watched her every move as she graciously helped me with a return. -Really made me feel awkward, so I can only assume how it made her feel. He kept asking if she had obtained a receipt from me, which she had verified. But he just persisted and looked so sour-faced and watched her every move until I left. He also was right at her side...I mean almost on her shoulder. She was a sweeter later middle aged woman who was very personable and knowledgeable/professional otherwise I've been here many times and like the selection. There is a huge amount of merchandise and they bring in seasonal selections as well that are always fun to parouse through. Sometimes it's a bit hard to find a sales associate to ask for help in the main store, but when you do they are always kind and helpful. I'm marking them a "3" star because of how it appears that the managers treat employees and also for the need to have greater accessibility of number of staff on duty to help with customer questions. read more

Nice location with good customer service. I have been here twice; once to purchase items for my room and a second time to return an online order. I was frustrated that they make you call customer service to cancel online orders. By the time I realized this the item had already shipped. They did allow me to return the item in the store and refunded me. That being said, I have experienced good service here most of the time. read more

Not the best service in the world, and surprisingly not a great selection of bed, bath, and beyond. Go to Target. Not sure why I didn't in the first place. read more

I went here with the intention of purchasing a vacuum the other day. There were many choices, vacuums with gadgets that I had absolutely no idea what they were for or why I would pay that much money. Tami took about 1/2 an hour to explain in great detail each vacuum and their gadgets... not only that, she made several suggestions for the problem I was having in my home. I was impressed with her friendliness, patience and knowledge. Someone give that woman a raise. That is great customer service!!! Thank you Tami!!! read more

I had a frustrating experience in BBB today. I had purchased sheets there that were very expensive (over $100) and they had ripped. I had written a poor product review of them on the BBB website, so that others would know that they would not last. I had received a very nice email from BBB saying that I could bring them to the store for a refund, minus 20%, even without a receipt, or do an even exchange. I printed the email, and brought the sheets in. The process of trying to either get store credit or an exchange took about 40 minutes,very frustrating, and I did not get my refund or exchange. First, they could not find the sheets SKU number. I was able to find the sheets, Perfect Touch, on the BBB website, no problem. They retail for $139.00 for the queen size. The manager was called, and when Carol came, she looked on the computer and then bluntly told me (no greeting whatsoever), that I must have bought them on closeout for $57. I assured her that this was not the case, and that even though I had bought them years ago, I remember that they were expensive. She told me that she would give me store credit for $57, minus 20%, and that was all. At that point, she walked away from me. I guess that conversation was over. I had BBB on the phone to get their help, and they said that they could not tell the store manager what to do, but that she should honor the email. How this manager came to the conclusion that these sheets were purchased on sale is a mystery to me, since I cannot remember even the exact year I purchased them. I am guessing 3 years ago, but maybe it was 4 and maybe it was 2. I left with my torn sheets in hand, and the printed email that was so nice, but otherwise empty handed. read more

Carol the manager was awesome she helped me over the phone and when I went in everyone knew about why I was there and the situation was handle well. Great job guys read more

Made a last minute appointment yesterday for my fiancé and I to setup our wedding registry at our local BB&B. We couldn't be any HAPPIER with the experience! April set us up, and she was great! Karen led us through the whole selection and scanning process, and she was absolutely AMAZING! She went above and BEYOND to make sure we were well-informed, made the right selections based on our needs, and did it all with a smile and tons of energy. With all of the stress we have been experiencing with the wedding planning, it was a nice breath of fresh air to have such a fun moment in the midst of all the chaos! THANK YOU, KAREN!! :) read more

Matt the manager was kind enough to give me a full credit of an item I bought on Amazon because it was still under warranty with Cuisinart. Talk about great customer service. I am a fan and will patronize this store because that is awesome customer treatment! read more

I had a complicated order that I need help with. Carol was very helpful. She took her time helping me. I love seeing this type of customer service. I had to write a review. Thank you Carol!!! read more

It's a great place to go and make a shopping list. You can touch and feel all the fabrics of the items you want, and then go on amazon.com and find the exact same thing for up to a hundred dollars cheaper..... Or so it seems. We shall see in five days when my new comforter arrives in the mail. Otherwise, the store itself seems very cluttered, which drives me bonkers. I can't see anything in clutter besides clutter. I need to have a specific item in mind before I even walk in that place. I feel like a boarder line hoarder, if only temporarily, when I'm in that store. read more

I asked for help 2 different times one I think was a manager said they be back waited for 15 min nobody bothered to come back but helped other people...no thanks I'd rather get my things somewhere else... read more

This bed, bath & beyond doesnt compare to the other ones i have visited. I came in looking for beauty products such as shampoo, make up, facial cleansers etc. but they didn't have this section at all!! Was disappointed to find this out. Not a huge selection of kitchenware...maybe im just spoiled by the two story bed, bath & beyond in my hometown. read more

Thank you, Ed! You took excellent care of my wife and I. Honorable mention to Brenda for having such an awesome attitude and being so helpful with returns/exchanges. Thanks to Josh and Sky for taking some of our empty boxes appliance boxes to the trash compactor. Thank you bed bath and beyond team for your hospitality and above and BEYOND customer service! read more

I've never met someone with so much enthusiasm. Fiona, thanks for spending about 30 minutes on the step ladder just to find me some unbrushed spoon. You are very helpful and your demeanor shows how much you care about not only your job, but who you are as a person. As a restaurant manager, if that title gives me any clout, I'd love to commend you on your service. Thank you. read more

Very helpful staff! Still going back there for home decor. With the 20% coupons its pretty good.

Pros - Lots of selection. Cons - narrow aisles, LONG lines, slow cashiers, and often hard to find someone to help you.

First of all Eddie Melendez the store manager was the rudest , most unhelpful person we encountered. I work in customer service and the way we were treated today was totally unacceptable. When we went up to pay I couldn't get into the website to find our coupon because the WiFi we were told to use kept kicking us out. I told him we had a coupon that wasn't pulling up and he could care less. He told us we could come back and redeem our savings another time, when we said we had problems doing that in the past, he said "That's a lie." I was not okay with him insinuating that we were liars. Even tho he said that I still continued to try and redeem our coupon which was still not loading up. I told him it keeps kicking me out and all he said was "let me see" he looked at my phone screen that was blank from the lack of internet and that was it. Frustrated with the lack of help with our situation and being told that we lied we left the store without purchasing anything. Which is also frustrating because we needed the items we came in there for. We called the corporate customer service number and they were super helpful with letting us know what should've happened in that situation and gave us more coupons to use. So thank you to the corporate customer service team! Needless to say we will using our coupons at a different location. Eddie Melendez if you hate your job (which seems like it) then change it, simple as that, don't take it out on the patrons of your store. read more

Fiona, the manager of customer service and her team do an incredible job. We felt so well taken care of. Kudos to the whole team at this BBB location! read more

Worst customer service ever! Stood in line today at the customer service counter and was told to go to the section for what I needed. I had already been there. If retailers are wondering why online companies like amazon are doing better. .this is a prime example. Why would go to the store to be treated this way? Thanks to customer service rep Cassidy I will not be back. read more

The manager is great, He is always around to help every time I go in, also,Samantha was awesome, she helped me with my return, they are a great store! read more

Excellent customer service! The store did not have a small item that was advertised in a recent store flyer that I had received in the mail. They ordered the item and had it shipped conveniently to my home at no extra charge. Thank you! read more