Extremely disappointed in the treatment we received for a minor repair when our truck was towed to…read morethem. The steering cable became dislodged. We were told the cable was broken and repair would cost 640 dollars. When we questioned the amount of their estimate they said there was nothing further to talk about. In frustration we had the car towed to a local repair shop where we viewed an unbroken cable. All that was needed was a 1/4 inch small ball that need to be attached to a bracket. The price to get it fixed was 204.00. This is the first negative review I have ever written but truly feel mistreated and hope this will help other people who needs car repairs.

Bought a 2017 pro master city on 7/31 Signed bank loan and…read moreall paperwork. They sent the van out to be upfitted that next week. I have talked to Steve Bedard, Dave Kondej and Gary -General manager. No can tell me when or where my paid and bought for van is. No communication or satisfaction from this dealership Paid good money for this van. From day one the shelves made some much noise you couldn't hear yourself think. I called advised Steve Bedard and Dave kondej of the issue. All I got was "sorry not our product " it's the upfitters. YOU guys hired them. Called again. Talked to Brian bedard. He"ll look into it. Month later. No response. Brought it to another dealer. They advised me that Bedard's removed the airbag molding. See pic. Sloppy and unprofessional service.

I have some pretty extensive experience with car dealerships when I was younger; as an employee, a…read morecontractor vendor, owning a car transport company, and as one-time partner in a used car dealership. As you could imagine, I have a rather dim view of how most dealerships operate. While searching for vehicles on the Internet recently I stumbled on a 2013 Tahoe in the Bedard Chevy used inventory. During a visit I reviewed the vehicle and it fit my needs rather well. I was looking for particular options for a long time and this vehicle had them. The Tahoe was also the cleanest and less abused of all that I had considered. The sales person, Heather was extremely helpful and low pressure. The next day we made a deal that I was happy with. Upon delivery of the vehicle I discovered a malfunction with the Tahoe's heated driver's seat. Heather was exceptionally responsive in getting the problem fixed, as was the service department. I can't say enough about the apparent honesty and integrity of the Bedard folks I worked with, right down to the courtesy of the drivers who delivered my vehicle to my house!!! It takes a lot for a company to earn my trust. Bedard has done so. No baloney, No BS, No excuses. Bedard is a low pressure, low hype dealership. It was worth the drive and I live over 1 hour away. I'll be certain to recommend Bedards to all of my friends.

Heather is a wonderful salesperson! She worked with me via email, text, or phone depending on what…read moreI needed. She had so much information about the Chevy Bolt- which I was surprised they had in the color I wanted! She set me up with a great price and I don't feel slimy like I did the last time I bought a car. Love her and I love keeping my money in the Berkshires

They run a very professional, no nonsense shop. We have all of our Volvo work done at Bedard…read moreincluding the substantial refurbishing of a classic, 2012, C30, T5, Turbo Coupe. I wait for my vehicle in their modern, comfortable showroom, coffee and snacks provided.

Carrie, the service department manager is very professional and willingness to help is very…read morewelcoming. She listened to my car issues and they were very prompt in letting me know what they found. It was my breaks/rotors and found that many XC90's 2017 were found to have the same issues, she said it would be a couple hours and offered me a car while waiting, so I was able to go home and return the next morning for my vehicle. It was a very quick and easy experience and it was nice to actually find in a dealership. Kudos!!!

I do not own a Buick or GMC but I have been taking my cars to McAndrews for service as they are…read morevery close to my home. I love this dealership. I worked in dealerships when I was a youngster, selling cars, then in the service department. I know the difference between an honest, well run dealership and a bad one. McAndrews are good guys.

I bought a 2020 certified pre-owned GMC truck from Colandrea Buick-GMC in Newburgh, NY in January…read more2023 that is supposed to come with 2 free certified service visits for a simple oil change at any GMC dealer. I called McAndrews-King Buick GMC because they are 15 minutes up the road from me in Adams, MA instead of Colandrea because they are over 2 hours away to get my first service done and apparently, they don't honor that service system because "we don't make any money off of it". I ended up calling GMC directly and spoke with a customer assistance associate and both he and the team never heard of a GMC dealer not honoring the GMC certified pre-owned vehicle 2 free service visits well within the range of service visits. Nothing is expired or even close to expiring. Very odd. GMC directly ended up giving me a $100 voucher for any future service that is required after my 2 free service visits for this lunacy and are filing a report about it. I called Bedard's located in Cheshire, MA who isn't even a GMC dealer although they are a chevy dealer and they were more than happy to accept my 2 free service visits. I personally do not recommend McAndrews-King Buick GMC as they are not part of the "GMC family" in my opinion and appear to only be in it for the money. That sort of sets the tone if you're purchasing a vehicle from them.

Staff very honest. And they do auto detailing of interiors! I was very grateful to find out about…read morethis place; I thought I was going to have to go to Northampton for that!!

Get your car detailed here. This guy is amazing. I dropped off the most horrible auto ever dragged…read moreinto a lot and he made it fabulous for the same price as other folks. I've had other Berkshire places do "a clean" for more with less result. Great experience - will do it more often to avoid the punishment feeling of the job next time.

I took an older car in for inspection knowing it had issues, and I acknowledged that up front. K-M…read moremight want to rethink leaving doors open in the waiting area if they're going to laugh at someone's car and loudly make fun of it. I'm glad I provided them with such great amusement, but it was humiliating to me. It's possible that they didn't realize how loud they were being and didn't know I could hear them. However, good customer service means that you treat people with respect and understanding. They had no idea what reasons I had for bringing my car to them in that state. I didn't get any offers for help (e.g., "We could fix that for you if you want"), just a lot of head-shaking and the reminder that I have 60 days to get it reinspected without a fee. NO THANKS. Not only will I not be bringing my car back for reinspection, but I will never bring any of my cars here again. Their service went far beyond rude and unprofessional. They were downright mean.

K+M Toyota did a fantastic job working with me and Toyota to repaint and repair some odd rust…read morespots that had formed on the trunk of my new car. Even though it wasn't technically under warranty, they were able to get Toyota to Goodwill the work, and get everything covered. Gary especially in the service department did a great job with getting the ball rolling on this. All this despite the fact that I purchased my vehicle at a competitor. Because the Service Department at this dealership was completely honest and straightforward with me, I will be continuing to go here to get all my extended warranty service done on this vehicle for the remainder of the time I own this. Furthermore, I will more than likely be purchasing my next new vehicle from here. Anyone can sell a car. But if you're looking for a completely honest and ethical service department to service your Toyota vehicle along with it, look no further than right here.

Doug and his crew are awesome!!! Ryan you rock!!! My cousin…read moreand I were looking for a dependable vehicle in a tight budget. They nailed it!!! And between them and a great insurance agent we were able to buy the car, get insurance and get registered and plates all within 6 hours!! Green River Auto cares about their customers. They are now on our Christmas baking list and will be our go to garage for any car related stuff.

This place is the BEST! My sister and I went in and told Doug what we're looking for and how much…read morewe could spend. It's a vehicle that's not all that commonly available in this part of the country, and our price limit was right at the limit of what would be reasonable. He listened to us very carefully, asked lots of important questions, then set out on what can only be properly described as a "quest" -- and FOUND exactly what we were looking for! He was able to negotiate a great deal on it for us, then brought it back to the shop. This is where it gets even more wonderful, because the shop is known for being owned and operated by a mechanic with a sterling personal reputation and professional credentials, having trained in a shop up in Guilford, VT that is literally known as the very best one in the whole area. They assured us they'd go through and fix anything and everything on the vehicle that needed tweeking or repair before we picked it up, to make sure it was up to THEIR standards of excellence -- and that the price would not go above our limit even if they had to eat some of the cost. They explained this is because they shopped for the vehicle with their mechanical expertise, so if it cost more to fix it was that they'd assessed it wrong and should make good on it. Well, long story short, we took delivery of exactly the used vehicle we wanted, in perfect shape, looking like it came off a showroom floor, and it's everything we could have dreamed and hoped for. In the process, we found a mechanic we'll use and trust from now on, and made friends to boot! It's not easy to find a really superior mechanic and shop that has a personal value system based on ethics of doing what's right. Green River Auto is that place! And if you want a used car, I honestly do not see how you can do ANY better than you will if you go talk to Doug there. If he can't find it for you, it's not available. I've lived all over the country, from Texas to California and back again, and I have NEVER found a shop like this one, and never even imagined a person like Doug existed. He's literally come up with a whole new wonderful way to buy a used car you can count on, rely on, and be overjoyed with.

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

Nothing but a bunch of sheisters!!! Don't do it! Don't buy from them, don't take your car there for…read morerepair, don't even interact with any of them! Al is the WORST mechanic I have ever had the displeasure of having to deal with in 25 years of vehicle ownership. Insisted he knew what the problem was before even HEARING or LOOKING at the problem. Took it back a dozen times for THE SAME problem. STILL isn't fixed. Will be taking it to a reputable garage and suing for cost of repair, lost wages from being without a vehicle, and damages. And Dave? The owner? GTFOH. A bigger ego there never has been, doesn't stand behind the garbage he sells to unsuspecting people. STEER CLEAR. Dave's response?? "You bought a used vehicle, what did you expect?" I have that recorded, by the way. What I expected, was a vehicle that HE guaranteed was free of any major mechanical issues (have the Facebook post to prove that too!) to last longer than A DAY. What I expected was a safe, reliable vehicle for my family of six to drive around in. What I expected was when I pay $10000 PLUS the cost of a warranty they forced me to buy, and get locked into a five year loan is a vehicle that will last those five years. I wasn't expecting perfection, but I don't think I am unreasonable in my expectation that the vehicle not stutter so violently when you drive it that the engine feels like it's going to fly out of the hood when you drive it or take a corner. He's a sheister and the definition of oily used car salesman, just a poor excuse for a human being. And by the way? Don't trust the good reviews they've gotten in the last year. His own DAUGHTER is reviewing the business. Not sure how fair it is to give your own business a five star review, but I highly doubt ANYONE who gave them a good rating, actually purchased a vehicle there. They're either friends and family or they work there. Liars and sheisters, the lot of them. I guarantee you'll experience buyer's remorse if you purchase anything from these people, because once you sign those loan papers they couldn't care less about guaranteeing their product. And I plan to tell anyone and everyone to avoid them at all costs. Shameful.