No rating apply unless you can count -5*'s. I am not a demanding person. I respect business…read moreowners, and my 1 reasonable rule, please deliver what we agreed to, and set up a legal contract holding us both accountable to the contract we signed.
In this case, we entered an annual agreement at roughly $900.00 for a list of services I believed would be adequate to prevent any issues with insects, mice etc. He spends a lot of time showing photos of these hideous bugs, their complete history, and after roughly 45 minutes of time, you believe he is an expert. However, he is NOT. I have never had more issues wit bugs, rodents, moths and flies under his contract and control,
1. We have several mice in the basement. He laid out the poison, and several week later dead. I called in a panic, and his response, "that's the way you wanna find um." I cant get over there until next week, sooooo might want to pick it up yourself." I recognize it's s tiny mouse, however had to ask a neighbor for help to remove a disease ridden, flea invested varmint. WE RENEWED OUR CONTRACT FOR 6 YEARS, AND THIS WAS ALWAYS HIS RESPONSE. EVEN WHEN THERE WERE DEAD BUGS OR MICE IN MY BASEMENT, HE'D NEVER CLEAN IT UP, AND LEAVE THE DROPPINGS TOO.
2. I would always have to call an remind him about his quarterly visits. I called several times, and on the 4th call, he would say, " I was just gonna call you back." No apology, or acknowledgement that I am spending my time calling him, to remind him, to do his job.
3. He did what he wanted to do, and never listened to my issues. I had large cluster flies in the window sills of my basement. They became increasingly large in size and scope. He told me, " I don't deal with flying insects. It's not in the contract. To my surprise, I asked him for advice and as he wisped out the door, & told me to buy Raid. I sprayed and sprayed aver 12 cans of Raid at $7.99/bottle. I finally killed all the flies, I was left with cleaning up these giant black dead flies, their poop and God know what else. This was an unimaginable 10 hour job, as I have 6 windows, they were packed in and the stink was horrific. I noticed on a prior job, he had a vacuum, and asked if I could use it for the windowsills in the basement. He told me, " It just broke, and no I got nothing else for ya, Why don't you use your own vacum" Found that very strange and unhelpful as he knows I was at my wits end
4 VERY ODD EXPERIEINCE, ESPECIALLY IF YOU HAVE GIRLS IN THE HOUSE . PLEASE READ.. One morning I wasn't feeling well, and was asleep. He walked into my room, while I was in bed, and struck up a conversation like it was nothing. I was painfully uncomfortable, and being that it's myself and 86 year old mother living in the home, I politely asked if he could do other rooms, or skip my room this time. This didn't register, he stayed in the room, kept spraying talking, asking me questions, and WORST OF ALL INFORMED ME HE ONLY SPRAYS ROOMS THAT I TELL HIM I HAVE ISSUES. I have been paying $900/year and this incompetent exterminator failed to mention this EVER, contract signing ever. I have come to understand this is common practice as long as both parties, have a full understanding of "full service." I consider myself a good listener particularly when it comes to bugs and roughly $1k. It's not in the contract, in fact the opposite is written. He made me painfully uncomfortable in his mannerism, and had a terrible habit of yelling at you, if you questioned the "master of bugs." Dynamic is quite the opposite. Tear up your contract, or better yet DO NOT USE HIM. ITS A HORRIFIC, COSTLY INEFFECTIVE SERVICE