Not sure where all these negative reviews came from. I can only assume they are fake reviews from…read morecompetitors I always get someone when I call Cowley's, and my technician, Lux, is friendly, knowledgeable, and I literally watched him do all the treatment and work while he explained it all to me.

A technician came to my home today unannounced to do our "spring service", which would be fine,…read moreexcept we have a newborn and my wife was breastfeeding when the tech knocked. I was not home at the time and my wife put me on the phone with the tech who apologized and said "you were probably sent a confirmation via text or email. It looks like it's been a busy week for you though so no worries if you missed it". I did not, in fact, miss any confirmation, since none was sent. When I called Cowleys to inquire what happened, they said they don't actually confirm these visits - they just show up?? But then why would you knock on my door if you don't need anyone to be present? This is WILDLY unprofessional behavior - not just showing up unannounced with chemicals in a home with a newborn, but then trying to gaslight me for your lack of communication. The entire phone call felt like the rep was annoyed at me and she did absolutely nothing to help beyond adding me to a "list" where they would notify me to confirm future visits. I've received confirmation from them in the past, so I don't know what happened on their end, but I cancelled my service with the rep immediately. What a waste of money this whole ordeal was. I DO NOT recommend these people at all.

We used ozane for mold remediation. From inspection and analysis to completion they are…read moreprofessional; timely; efficient. We could not have had a better experience.

Maybe they are good. They were recommended but never showed up.Hope you have better luck.read more

I being a costumer for Spot Pest Control for a while and when I have any type of issue I call the…read moreoffice and Lorie handle it fast and of course send the best Tech to handled the issue. I was very please and satisfied with the above and beyond service of One of their Tech Edwin. He was amazing finding the source. He was very professional and tooked care of the issue of my properties. I recommend this company they are completed great staffs in the office and their techs are great workers. Thank you All for your great services. Australia Castellanos

This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

I had mice sneaking in our house and I hired Vi King Pest for a year (big mistake). I googled for…read morealternative solutions and found this company and thought of taking a chance. I got a call back within an hour, which was really awesome. I spoke to the lady on the phone who was very knowledgeable and told me what the cost would be for the services. I agreed and I got an appointment the very same day. This young kid Nick Luongo, came along and found entry points where the viking guys experienced guys couldn't find. He literally crawled under my deck and blocked a hole with cement and used his drill in another section to and filled that up too. I would highly recommend this company. Kudos to Nick, who went beyond to find and fix the problem.

From the owner: We are very honest and effective. We deal with the problem in the most efficient and cost effective…read moreway

Very non-responsive. Don't waste your time! Came out to assess and never answered emails or yelp…read morecommunication afterwards. I am not sure what happens there was no real follow-up.

"Best Pest Control Company Ever!" I am absolutely thrilled…read morewith Signature Pest Innovation! Joe was able to get rid of the bee infestation I had in my yard. I had Carpenters, hornets, and yellow jackets . I was getting stressed out and mostly worried that these animals might sting my 4 year old. Right from the start, Joe was absolutely incredible!! He is professional, a people's person, punctual and easy to talk to. He has an easy manner with customers so I felt confident I could discuss my fears and concerns with him. He addressed my every question with knowledgeable and confident answers. He knows his business and after talking about the issues I had for a few minutes I knew I had the right guys for the job. Again, I was amazed at how thorough and professional he is. Nobody likes or wants pests so one of the absolutely most important concerns for me is the technician I will be dealing. Joe puts everything he's got into his job and because of that - I am now pest free.! Joe - you are one-in-a-million. Cannot find the words to thank you enough

We contacted Critter Control to remove a raccoon and her kits from our back patio after being told…read morethey would provide a free estimate. Unfortunately, that was not our experience. Two technicians arrived and immediately began the removal process without explaining the scope of work or providing any estimate or pricing upfront. The service itself took approximately 30 minutes, after which we were presented with an unexpectedly high bill. Given the lack of prior communication, we felt pressured into paying for a service we had not agreed to at that price. While we are grateful that the raccoons were removed, the job felt incomplete. No cleaning or sanitization was performed, leaving us to address contamination concerns on both our main floor and back deck ourselves--adding further time and expense. Additionally, we were told this was the only service of its kind in our area, which we know not to be the case. Overall, the lack of transparency, communication, and follow-through made this a disappointing experience. I would not recommend this company based on our experience.

Ongoing Service Issues and Unresolved Squirrel Infestation - Request for Immediate Resolution…read more I am writing to formally document and escalate an ongoing issue with squirrel activity in my attic and the unresolved service I received. The problem began in November 2025, when I discovered a squirrel infestation in my attic. The attic is not easily accessible from the interior of the home, yet the squirrels were able to enter and cause damage. A sales representative came to my home and assured me that the issue would be fully resolved within one week. That commitment was not fulfilled. Despite multiple follow-ups and complaints, the work was not completed in a timely or proper manner. Over the course of several months, supervisors visited my home on at least two occasions to review the job. On both occasions, it was determined that the work had not been completed correctly or was still unfinished. Nevertheless, the full payment was charged to my credit card immediately. Only a portion of the gutters and exterior of the home were sealed. As a result, the squirrels simply moved to another accessible area of the house where the attic is walkable. Because the exclusion work was incomplete, I had to take matters into my own hands and set traps myself to manage the ongoing infestation. When I contacted the sales representative to express my concerns, I was told it had not been enough time for the traps to work. I explained that trapping alone would not resolve the issue because only part of the home had been sealed, allowing the squirrels to continue entering and causing damage. I was also told that it was "not possible" for the squirrels to cause the level of damage I reported in such a short period of time. I was informed that someone would come to verify my claims, but no one arrived for nearly two weeks. I made repeated calls and left messages, which went unanswered. Throughout the winter months, I received no meaningful follow-up or resolution. Despite the lack of completed work and ongoing service issues, I later received an outstanding invoice for $387.86. I contacted the office to question how an additional charge could be issued when the job was never fully completed, materials were left on-site in boxes, and my repeated requests for follow-up had been ignored. I was again told that a supervisor would be sent out for another inspection. I would never recommend to use this company.