1. BedBugs Indy

    1. BedBugs Indy

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    Indianapolis, IN

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    BedBugs Indy

    5.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    Aptive Pest Control - Outdoor pest treatment for trees and landscaping

    Aptive Pest Control

    (94 reviews)

    The gentleman , Donnelle Dinkins-Bryant, did my service application. Called before coming, he was…read moreearly, courteous and friendly. Asked if I had any questions and told what was going to be June 26, 2019 Had my second application service today done by Shelby Mellon, very courteous, called to let me know around noon that he would be out in 2 to 4 hours. When Shelby arrive he let me know what he was going to do. I warned him that the bees were very busy today to take precautions. He thanked me for the warning. There is nothing better but to have a service with a smile.

    If I could leave negative stars, I would…read more Just don't. Switching to Aptive a year ago has been the worst decision we've made as homeowners. They're more expensive than our previous provider (Scat...who is amazing and we're now back with!!) but they promised we would see a massive reduction in mosquitoes. We saw MORE mosquitoes this past summer and MORE indoor pests than ever before. It's like they get our spiders steroids. I called to cancel, was told I needed one more treatment to avoid the fee. Got that treatment, called to cancel and was told I still need one more! We had already switched back to Scat because I was tired of seeing Harry Potter working spiders in our house so there is no way I'm paying for another treatment that doesn't work OR a disconnect fee. I've been on the phone with them for hours, talked to multiple people, had "resolutions" a few times and am still dealing with it. Save yourself the headache and money and just use someone else. Edit to add: Jasmine from their social media support team was very helpful and able to resolve our issues. Hopefully others in the company adopt this type of customer service.

    Critter Removal Indianapolis - Team ready for remediation

    Critter Removal Indianapolis

    (14 reviews)

    A few months ago, I walked into my upstairs storage closet and discovered insulation scattered all…read moreover the floor. As I looked closer, I found walnuts. That's when I knew immediately the squirrels had made their way into the attic. They had taken up residence in my detached garage the previous summer and were humanely ushered out, so I suppose they were just looking for a new home! As a devoted animal lover and supporter, it was very important to me to find a company that would address the issue humanely and not harm the animals. That's when I found Critter Removal Indianapolis. From my very first contact, they were professional, personable, and extremely thorough in explaining their services and pricing. I immediately hired them and I can honestly say they have to be one of the best in the city. Throughout the entire process, they quietly monitored the situation and kept me updated in a timely and reassuring manner. Their approach is thoughtful and humane, which meant everything to me. Upon completion, they honored my request to text me when the work was done and to let me know the invoice had been emailed (I get so much spam and didn't want to miss it!). That level of attentiveness says so much about their customer care. The technicians were professional and respectful, and the home office communication was absolutely spot-on. I truly hope you never have attic critters but if you do, Critter Removal Indianapolis is the company to call. Humane, professional, and exceptional service from start to finish.

    Very prompt response & kept me fully informed along throughout the process. Have met 2 field staff…read more& both were most professional & took time to share photos & provide education/explanation. Even had a followup to ensure things were to my satisfaction. Offered some helpful adjustments on their own time. Felt they were transparent, professional & concerned with pleasing the customer. Will definitely use them again! Karen Logsdon

    Bulwark Exterminating

    Bulwark Exterminating

    (14 reviews)

    Technician Lewis was excellent. His knowledge and commitment to customer service are evident.read more

    After a year of Bulwark treating my home, we had an outbreak of ants in our kitchen. They cam and…read moretreated, the ants came back. The next week they came back out, all free trips, and treated again. The ants came back again the next week. They then scheduled my quarterly service the day after the free treatment, which I canceled because it didn't make sense to come and spray over the fresh spray and bait over the fresh bait. The ants came back, The tech met with me, I showed him where the ants were coming from, he juiced the area, I was charged a quarterly fee (auto charged after turning off auto charge). I used the app and informed them about the unauthorized charge, they said they would reach out OR I could call the 800 number. A few days go by, I found a large spider web on the patio door. I sent a picture reporting the spider webs and again asked about the unauthorized charge, and again I was told they need to speak with me to resolve the problem and they would reach out OR I could call the 800 number. Still haven't heard from them and they don't seem interested in taking care of the spiders. I have nothing bad to say about the techs that do the actual work, but the office dosen't seem to be interested in customer service beyond the automatic emails of "how did we do". Seriously, the only thing a business like this has to sell is customer service.. There are way to many pest control businesses to choose from, customer service is the only thing that keeps the customer coming back, and a warranty on service is worthless if it continues to not work. No integrity in the office..

    BedBugs Indy - pest_control - Updated September 2026

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