The gentleman , Donnelle Dinkins-Bryant, did my service application. Called before coming, he was early, courteous and friendly. Asked if I had any questions and told what was going to be June 26, 2019 Had my second application service today done by Shelby Mellon, very courteous, called to let me know around noon that he would be out in 2 to 4 hours. When Shelby arrive he let me know what he was going to do. I warned him that the bees were very busy today to take precautions. He thanked me for the warning. There is nothing better but to have a service with a smile. read more

If I could leave negative stars, I would. Just don't. Switching to Aptive a year ago has been the worst decision we've made as homeowners. They're more expensive than our previous provider (Scat...who is amazing and we're now back with!!) but they promised we would see a massive reduction in mosquitoes. We saw MORE mosquitoes this past summer and MORE indoor pests than ever before. It's like they get our spiders steroids. I called to cancel, was told I needed one more treatment to avoid the fee. Got that treatment, called to cancel and was told I still need one more! We had already switched back to Scat because I was tired of seeing Harry Potter working spiders in our house so there is no way I'm paying for another treatment that doesn't work OR a disconnect fee. I've been on the phone with them for hours, talked to multiple people, had "resolutions" a few times and am still dealing with it. Save yourself the headache and money and just use someone else. Edit to add: Jasmine from their social media support team was very helpful and able to resolve our issues. Hopefully others in the company adopt this type of customer service. read more

If I could give them 0 stars i would they didn't explain the contract right also charged me for a service they haven't even done and if I try and cancel the contract they will charge you $200 also they hardly did anything here but put some little ass traps that you could buy from the store not only did it not help but it got worse they will charge you 200 for the first time for them to hardly do anything my recommendation dispute, the charges because honestly this is a scam. read more

Not given the correct information, when we signed up. Cost 199.00 to cancel. Back with Hawks.

Once you contact them they spam you to death. I did business with them once and the results were not good.

Beware of scam! I only wish I had checked reviews first. We signed up for Aptive Pest Control in August. We were told it was a monthly service and the monthly fee was $79. They provided the service in August and September but did not in October. I called and was informed the service is every 30-60 days. I was so frustrated by this bait & switch that I requested cancellation. The "manager" said I will be charged a $199 early termination fee. I strongly advise against using Aptive Pest Control unless you like being taken advantage of. Surely there are more reputable pest control businesses out there. read more

DON'T even consider. Will rope you into a contract and provide inadequate service and then turn you over to small claims court when you decline any further service. This is a ongoing unscrupulous corporation. Many people have been kicked out of neighborhoods and I'm surprised that there hasn't been more publicity. Don't even consider read more

Gets you into contact without you knowing it and you can't get out without paying $200. Bad business practice! never follows up or calls back. Terrible customer service. They say they are the same as everyone else but they are twice the cost of others. read more

Make sure you read the contract. I signed electronically thinking I could cancel within 30 days and it was only 3 days. High pressure door to door sales (but friendly). You have to get online to see the contract you signed. (Not older generation friendly.) I called once to cancel my applications and was told they will keep my price and just postpone it until Spring 2026. That did not happen. I received a text that they were coming out in August 2025. Now I wanted to cancel, since they did not get this right. I was told to pay a contract fee to get out their contract. I then spoke to a manager and she stuck to the fact that I had a 12 month contract and I had to pay $199 to get out of it. ( I will have to say they are prompt with getting to the first application. I signed the documents and the first application was given that day. read more

We called to cancel as they refused to come inside the house. Who ever heard of that? Of course they wanted a $199 fee to cancel. We talked to 3 different people and all were worthless. Now sent to collections for $399 because they allegedly did something to the outside of the house in the middle of winter. Don't even think about using this company. read more

Thay are totally irresponsible. They make you wait for hours for their reps to show up and then the reps show up without the sticky bug catcher pads even though one spoke to their rep on the phone to confirm that they would bring them. Plus, they charge twice as much as other providers. read more

The customer service at this company is absolutely horrible. When they come to the home they rarely notify you that they are there by knocking or ringing and discuss what they are doing and ask any questions. I signed up for a 12 month agreement for 6 services. They came for 3 of those 6 services during the winter months which is pretty unnecessary in this climate. Then they continued past the 6 services in the 12 month period and continued to charge and stated that that's how they operate and if I didn't want a further service it was my responsibility to call and cancel it before the service since they use an auto scheduler system regardless that the contract I signed was for 6 charges. The initial signing was a smooth experience and a complete downward spiral from there. Highly recommend against ever considering this company in any manner. read more

They removed the hornets nest and did monthly treatments. During that time there were no further occurrences of any pests. read more

This is a hard sell company and door to door sales person not to be believed. Please read fine print of their contract so you do not get roped into a contract you did not mean to sign. read more

Great service technicians but horrible corporate treatment! Customers don't matter! I had to change credit card information because of a new card and they cancelled my account! Closed any online access and told me to try calling Texas call center. So quick to dump me when I was being called every month for more applications from them! I was paid and needed to update my card and now I am a non-human to them.Wow! Sorry I did business for more than a year with them. read more

Communication with this company is terrible. We have used them for about a year and a half now, and staff is inconsistent with quality of work- if you get someone good, it's fine and effective. My biggest problem however was communication with the staff at the office. You get transferred to a call center, which is clearly not local nor is it probably in the United States. These individuals really don't have the authority to make any decisions or help you with anything. Would not recommend read more

Been an Aptive customer for 2 years now and that's probably 23 months too long. Their services are sub standard and I couldn't agree more with some of the comments about service guys sitting in their vehicle and driving away. They're supposed to remove cobwebs, but they seem to miss them, all the time, even on return visits. On the last visit they killed this tree......their chemicals they say are safe for vegetation, and while non of the other plants are damaged, this tree was quite healthy until their last visit, a few days later it looked like this. When I called them they pretty much called me a liar and that they couldn't have done this. Such carelessness and poor service shouldn't be allowed to continue. Would g ive negative stars if I could. Avoid this company. If Aptive is the only company you can get make sure you baby sit them when they arrive. read more

Aptive Pest Control - A tree Aptive killed. - Pest Control Near Me - Indianapolis, Indiana

My wife specifically told your salesman that we have a toddler and a dog and that we could have no toxic products applied to our yard. You lied to her flat out. Per your invoice, you covered our yard in Bifen (Bifenthrin). Per Wikipedia the U.S. EPA classified bifenthrin as a Category C, possible human carcinogen (https://en.m.wikipedia.org/wiki/Carcinogen). It is toxic to mammals. Bifenthrin can be absorbed by humans either by skin contact or ingestion. It is a persistent chemical and is not water soluble. Making it very difficult to wash off. This has made at our yard a no go zone for our dog and our child. You even put a sign in our yard specifically with a picture of a dog and a child saying "keep off lawn". I knew immediately when I got home from work something was wrong as my saddled feet started to burn. Bifenthrin has a half-life in the soil of up to eight months. Meaning we could be exposed to this for years. How greedy must your company be to put children and pets in danger for a few dollars. Then again except for obvious shills for your company nobody has anything nice to say. read more

Aptive Pest Control - Pest Control Near Me - Indianapolis, Indiana

Today's quarterly treatment was done thorough, professionally with the attention to detail! Aptive's technician (Brian) phoned me prior to his arrival which I appreciated I was one of his very first stops of the morning if not the first. Brian probably did one of the best treatments since I've been using Aptive (I've used a few other companies but I won't be go back) I would truly recommend Aptive Environmental for all your pest control needs. read more

They signed me up for quarterly and then started coming every 60 days. I complained about it a year ago. Then nobody showed up on the day they had me scheduled, said sorry and re-scheduled for 5 days later. Because of that, I did some research on how often I'm paying for the service and saw where they once again, are coming out EVERY other month, making it 6 times per year, instead of the 4 I agreed to. Hard to get in touch with them, text, emails and phone calls go unanswered. The only good thing I have to say is when I FINALLY got a call back, they did not try to keep my business. Now I truly hope that my credit card (auto payment) is deleted from my account like I was assured it was. read more

This company's door to door sales people have been harassing me. Three visits today, including one after 9 p.m. I don't do business with companies that solicit door to door and I certainly wouldn't do business with this outfit. read more

Please read: They signed me up for an 18 mo when I was renting for 12. They did lacklustre work when they did come out. Which required me to have them retreat. Read reviews and do not sign. read more

This person is going door to door line saying that he has provided service for particular people when they haven't and then joined our HOA group to self promote pretending he wasn't the person pestering everyone. Just ridiculous read more

If I could give zero stars I would. This company is not great at all. They are supposed to do a quarterly visit and then all of a sudden they started to come every other month. Which is NOT what we discussed or signed up for. Then we will not even know they are coming and they will show up or we will get a text the day of and it will say we were not available and then tell us a new time. When we have not even heard form anyone at all. Then they will just show up when they want. I cannot stand this company. We are switching to a different provider, there has been billing nightmares and being charged for service when we did not authorize it, etc. They did give the money back, but it is still something that happens a lot. Just do yourself a favor and go elsewhere. read more

This company continues to harass homeowners in residential areas. Every weekend they go door to to door and bang on doors w no soliciting and no trespassing signs not once BUT TWICE. when approached about it they are disrespectful and confrontational. People have children sleeping and are woken up in an attempt to buy a product that I would Google myself if needed. Very selfish and money hungry to show complete disregard of other peoples homes. Big corporate companies like this show lack in compassion and respect for potential customers. I've blatantly told another sales person no before and now again was harassed by another sales person who continued knocking after no answer. This type of approach will only get people to never buy your product. Completely disgusting read more

Aptive Pest Control - Pest Control Near Me - Indianapolis, Indiana

If I could give this company a negative 5 I would! This is the second time they have come to our home. Knocked on the door, left without doing the service yet charging the account and sending a email stating they did! First time the lady apologized and refunded the money and sent someone out immediately and fixed it. I was home the first time. The guy was in his truck, pulled down a couple house down and just sat there. I thought they had left left as I was leaving for work I had noticed they were just chilling in the truck. The 2nd time. My husband was home sick, by the time he got to the door which was not long... the Aptive service pro Mike O was already gone. Left a green slip stating such and such was done. If this is how they do business it's not acceptable so please beware. If I knew about this I would not have done this! Here is another kicker. The lady who explained and signed us up stated 1st time it would be I believe $79 or 89.00 and quarters after would be under $100. I would not have agreed of it were going to be over $100. And I specifically asked her... it's not going to be over $100. "Correct", she said. $109.00 every time they charge me. I want to call them thieves and liars... that's what I want to do... however you can make you own conclusion. Just beware. read more

This company will sign you up on a contract and have them come back three separate times for bad services. Then why you try to cancel they charge you $199 even though they know they didn't have good service to begin with. Don't sign their contract they'll just give you bad service then make you pay for it anyways and pay more even if you want to cancel. read more

We LOVE Active! They come out quarterly for a reasonable price and come out as often as we need between services! I always learn something new from our tech about seasonal pests and they are always so friendly! We adore Zach Jennings! He is thorough, works efficiently and is so kind and polite! I always enjoy his quick but warm visit to help us keep pests at bay. Zach is the best! Thanks Active- we can always count on you! My experience from day one has been nothing but positive! read more

Their sales people are incredibly rude and try to drum up business going door to door at 7:30pm in the evening. You ask them to leave and they argue with you. I'm not sure why anyone would give someone money or business through these kinds of methods anymore, and the fact that the company continues is disturbing. read more

Tried this new pest service after getting a knock on my door late one Sunday evening. I signed up for 6 treatments. So far I have received 2. The first treatment was great. 2nd treatment was missed and had to call and get rescheduled. Third treatment was scheduled for September 8th and they were a no-show nor did they call. I've been on hold this morning and they are not answering. Terrible customer service and not a reliable company. I will be canceling our contract ASAP. Going back to Premier Pest control. They were excellent and reliable. I don't skimp on my pest control. Aptive, you better step up your game. You have too many competitors who will pick up your slack. read more

Aptiv knocked on our door last night soliciting pest control at 9pm! It was fully dark outside as the sun went down around 830pm. This is crazy, dangerous, not good for employees. Our neighborhood has signs posted for no soliciting. Our kids were asleep. How would there Mgmt and owners like me to come knocking on their in the dark at 9pm at night. read more

I never thought I'd go for a pest control service. Never thought I'd needed one. When I realized I might actually end up needing one, I never thought I'd find a service that is reasonably priced and prompt and more than anything that stand by their word of a great customer service. I found one. Aptive. ZACH JENNINGS, you are a great guy. Thanks for your dedicated service. read more

Before signing the contract, I was clear that my most significant concern was an ant problem around my home. A week after the initial treatment, the ant problem was worse than ever. I called Customer Service to ask for help. I never received a call or email message to resolve the problem. After emailing and request to cancel the service (no response received), I then called to cancel the service. Cancellation cost me another 199.00. The bottom line is I paid $300.00, and received NOTHING in return. This company is a huge disappointment. All I really wanted was a resolution to my pest problem, and I could not even raise a response from their 'customer service' team. Very disappointing. read more

These sale reps epitomize not taking no for an answer. I have never had to slam the door in someone's face before interacting with them. I've had multiple reps come to my home at this point and they refuse to leave when their services are declined. They were also rude and sarcastic. Shady company with shady business practices. Would not recommend. read more

We signed up for this service not too long after moving into our new home and we were pretty disappointed. Over the course of a few months the techs only came out once or twice and we never really saw any difference in the amount of pests we had outside our home. They ended up double billing us and after calling them multiple times and having them tell us they didn't we finally filed a complaint with the BBB and they corrected the problem immediately. I would not recommend their services, and be advised they will try to strong arm you into them and will not take no for an answer. read more

Stay away from using this company! They won't cancel your contract with them, also their service and their product are very poor quality, there are better products in store than what they use. read more

Totally unresponsive. No call, no show - after assuring me they would be there "first thing" in the morning. This is after I signed up for regular service and had already paid for two visits. Cancelling the service is complex and takes way longer than normal. Miserable experience. read more

Young man trespassed in gated community that is clearly marked "No trespassing". I told him to leave neighborhood, but he went next door. He kept saying that he is taking care of Agnes' home for bugs. However, we are not aware of an Agnes in this small community. It appears that he crawled under the gate. I would have called the police, but I think that they have more important things to worry about. read more

I would give them a zero if I could! Their "solicitor" woudn't take No for an answer! I told him 6 times we weren't interested and he kept talking, I am never rude to door to door salespeople, but I slammed the door in this kids face! He also rode his Segway through our yard, instead of on our sidewalk...... He started naming people that they were doing work for and I said I didn't know them..... his response "why not? they live just down the street from you?" read more

They lack preventative maintenance. They wait for the problem or wait for you to call for the problem. Insects seem to come in waves. With the number of accounts they have, they should be able to determine the season for that insect and pretreat the area. I just noticed a swarm of carpenter ants all over the face of my garage early in the AM. Earlier this year, it was a mole problem they wouldn't cover. Ant problems on multiple occasions, all of which I took care of myself. The only thing they ever take care of are wasp nests. I've had their service for three years and my neighbor has had less problems doing their own maintenance which is about 15x cheaper than their service. Save your money. Do it yourself or go with another company. I live in Avon, Indiana. read more