Top Notch Customer Service! The delivery process is easy! I…read morelove it! You get your dinner delivered, why not your prescriptions!

If I could give them infinity stars, I would…read more We are a family of three, who unfortunately are not strangers to needing medication on a monthly basis. Tons of them. We have used CVS in Bedford and Walgreens in Colleyville, and Walgreens is definitely the lesser of the two evils (shout out to my man, Alex.... We will miss you!!). We hate CVS with a fiery passion... It is not a great pharmacy, and if you use them, you understand why. We changed insurance policies in 2024, and were panicked to see that Walgreens was no longer in network for prescription meds. When I went online to see who was in network, I was nervous and skeptical to see deliverit on the list. It is a literal one minute drive from my house, And I am more than delighted to say that our experience with them has been nothing short of delightful. Does it feel wrong to say that going to the pharmacy is a delightful experience? Yeah, it really does. But deliverit really delivers.You can text the pharmacy staff through an app, the pharmacist literally has a mug that says "like a boss" and he was so nice! The pharmacy techs are also extremely kind and helpful individuals! Transferring my prescriptions from Walgreens to deliverIt was a super easy experience that I was dreading for days leading up to 2024. When you call them, there's no hold music or automated messages. An actual human being answers the phone and answers your questions! With the world being a giant dumpster fire, it's so nice to have one thing in my life that is no longer complicated, and I did not think that my pharmacy would be it. Thank you, deliverit, for being so awesome!

Pharmacist lied to my face, saying there was a new law,I pointed out it was not a law but a…read more'guideline' and was threatened by the pharmacist to not refill my Rx,next Rx, knowing I needed it refilled that day, waited until they closed to 'fill' and then shut off the lights and left after I had paid and signed for it.

I came today to get prescription and was confused and very disappointed. Since last December I…read morehave been getting a certain prescription from Trail creek and charge $around $45 dollars. This month I was charged $72 and was told that I have been undercharged. First off I would have liked a call from the pharmacy explaining the price increase before I picked my medication up. Second how on the heck is it almost doubled since December. Something isn't right here.

I left a chain pharmacy for Midcities Pharmacy and could not be happier! All of the employees are…read moreso kind, communication is top notch! Unlike chain pharmacies, MCP answers their phone right away. They also will let me know asap about a prescription that was called in & when it will be ready. If you are over the chains, I highly recommend Midcities Pharmacy!

I can't rave about this pharmacy and their customer service enough. I'm a high risk pt and was able…read moreto get the medication I needed promptly from this pharmacy with not only ease but rather exceptional service. The owner actually genuinely cares about the patients and goes completely out of his way to help patients. I 100% recommend this pharmacy especially if you want to feel seen and valued. They helped me when many other pharmacies couldn't and I can't imagine how my health would have deteriorated without their help.

I placed a order here to pick up print paid online to make the process faster …read more When I arrive the worker said he can't do it because the system is down . I asked how I would be able to refund . He said he didn't know but he could cancel . I followed up with also asking when I was going to be informed he didn't have an answer to either . I asked if he transfer my order and he said he couldn't and that I would have to do everything all over again. When I asked if he could call the other location to double check that it was working he informed me it was too much work .

I hadn't been able to use this pharmacy since my insurance changed however today I needed to have a…read moreprescription filled for my niece who has TriCare. The staff at this store is very friendly and helpful. I miss going to this pharmacy! Today's customer service was very good. They had an issue with the insurance but were able to get it figured out. They had the prescriptions ready with the correct pricing within 10 minutes.

Best Drug store we've ever used. I will not select any…read moreMedicare Part D or Medicare Advantage plan that doesn't have them in-network or as a preferred drug store. It's family owned, and the same people have served as us for the last 8 years. They know us and we know them. They have a drive-thru window, and offer many services (even pet meds). They will also assist you in finding the best part D plans for the drugs you use. If you live in Grapevine you really need to check them out. The big chains just can't provide this type of personal service.

Been using Grapevine Drug since 2010 and it has always been a great experience! I now live in…read moreDallas and drive back to Grapevine for all my rx needs. They are awesome. Friendly , knowledgeable and always willing to help with any issues ....you won't be disappointed!

LOVE this CVS location. I have to admit that this location has gone through a lot of transition…read moreover the past year, but it is like night and DAY with the new staff and management. Every issue is communicated with me before I make the trip up here and the staff here are so polite and patient even though the issues are hung up on my insurance and is out of their control. All in all, GREAT, CARING, TRUSTWORTHY staff, and I couldn't ask for more from MY CVS!

Prescription sent to this CVS Pharmacy by my physician 3 days ago. Have called several times…read moreregarding status and CVS voice responses continue to indicate the prescription is under review. Called my physician and had the prescription canceled and moved to another pharmacy. Not good service by CVS.

I refuse to pay the fees to pay my rent online, so I come here to pay it. Over the last couple of…read moremonths, there seems to be someone new at the customer service desk. I always give them grace, but sometimes, it can cause the wait to be excessive. I feel that, with knowing they have new people, there should be someone to jump in when needed. The clerk is always pleasant, regardless of how stressful it may be. Every time, I never really have issues.

Iris in the pharmacy has been amazing getting a prescription taken care of for us! Thank you!read more

This review is entirely based upon one interaction on May 29th. Specifically appreciative to the…read morepharmacist that day and the pharmacy tech. There were so many glitches happening during several power outages, thunderstorms, the Memorial Day that Dr offices were closed, etc. The staff exceeded all expectations by being kind, expedient, forward thinker's and above all, they did every thing they followed through at every possible point of delivering Grade A, Top tier customer service! The pharmacist's name is Blessing! She lived up to her name in every possible way! The pharmacy tech was spot on -with my phone call, subsequently, in person, both were professional from beginning to the end! Kudos to hiring these 2! Since the staff turnover is high at this store lately, my experiences have been average, sometimes closer to poor ratings here.

I love this CVS. Because the location is on the southwest corner of the intersection, I don't find…read moreit particularly compatible with my day to day traffic patterns; however, I'm always glad when I come in. The store is always pristine clean, and the employees are friendly. Their selection of cosmetics is nice and well maintained. This store also has an excellent selection of wine, gift wrap, and snacks. I need to come here more often, and so do you!

I forgot my insulin pen at home while visiting Grapevine for the weekend. The pharmacist kindly…read morehelped me fill an emergency prescription over the phone. Before I could get agitated about forgetting my meds, she took care of my situation. Thanks!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.