Amazing experience! The staff was super friendly and incredibly helpful. They helped me find…read moreeverything I needed and took the time to make sure all the parts were correct. Great customer service and very knowledgeable team. Highly recommend this NAPA Auto Parts location!

Received incredible service from Shawn, he did a great job and literally gave me advice ro save my…read moreengine, and also noticed i had a leak from my reservoir, which was causing my car to stall out leaking into the spark plugs. This guy is amazing.

EJ WE LOVE YOU!!! We were struggling with getting my friend's brake light out and he came out and…read moregot it in 3 seconds. Super nice dude everyone come to this location for EJ!!!!

We went to get new wiper blades, they even installed the new ones for us! Great and polite…read morethere!!! We always go there and are always satisfied with them!!

The service was great and they even washed my filthy car, gave me a rose and gave me a hamburger…read morelunch

Brought my G37 in for an alternator replacement. Job got done, car runs fine. However they tried to…read moreupsell a belt tensioner replacement at $350 for a part that retails at $165 -- I inspected it myself in person and there was no play whatsoever. Also charged near-OEM pricing for an aftermarket NAPA alternator without disclosing that upfront. Work quality seems fine but pricing transparency is a problem. Would recommend getting a second opinion on any additional repairs they suggest.

Incredible experience at this AutoZone today thanks to Sage…read more Before coming here, I actually stopped by a competitor's auto care store nearby, and they weren't able to help me at all. I'm so glad I decided to try this location instead. Sage stepped up immediately and provided the kind of customer service you just don't see much anymore. He helped me find the right bulbs for both my front and rear lights and stayed to assist with the replacement. He was knowledgeable, professional, and went completely above and beyond to make sure I was back on the road safely. On top of being a pro at his job, the guy is a total legend--he's got the long hair, looks like a total rockstar, and it turns out he actually plays guitar in a band! If you want the job done right by someone who actually cares, go see Sage. He truly did an amazing job and saved the day. I'll be back for sure!

This place used to be knowledgable and customer focused. Now there are a handful of useless people…read moreworking there that know nothing and don't care about anything let alone customers. And why would a "reputable" business sell a car battery that only has a 3 month warranty, not inform the customer of this when all other batteries have multi year warranties and then "coincidentally" it goes bad at 3 months and 3 weeks. The employee's response, you chose to buy that so buy another. Been using Autozone for 30 years, but it will be Pepboys or any other place from now on.

When the dashboard on my MBZ indicated I needed to add a quart of motor oil, good thing O'Reilly…read moreAuto Parts was close by. I had just dined at Urbane Cafe on W Point Loma and not far. There's plenty of free parking on the lot. Once inside I headed towards the shelves motor oil and picked out the one for my car. This shop was clean, with shiny floors and organized merchandise. There was good selection of motor oils for European vehicles and reasonably priced. The staffers seemed to be helpful as they took their time with each customer, but some not as efficient to move the long line of waiting customers along. Jorge, the staffer who helped me went beyond his scope of service. Even though I'm feminine and such a girly girl, I am capable of popping the hood open to pour motor oil into the engine. With Jorge's help by providing the funnel made it easier. Jorge even brought out a few tools to tighten the license plate frame on the bumper. Details with service that make a difference and always make me a repeat customer. I've been to other shops in the LA area, which is why my info was already in their system. Jorge was beyond helpful, courteous, nice and had a positive attitude. I wanted to spotlight his efforts and wish other businesses would do the same for customers. Oh YES! O'Reilly gets my Recommend!!

Great customer service. Friendly staff, very helpful, and they found everything I was looking for…read more One of the best auto parts stores I've been to. Highly recommend!

Thomas was super helpful and kind! He changed my battery just 30 mins before the store closed…read morewithout hesitation. He was incredibly friendly and knowledgeable. Thank you so much!

I stopped in to get a new battery for my car, and of course, it was cheaper here. It was nice…read moreseeing Michael again and saying hi, but this time I was helped by Cody. Cody was a super nice guy-he took the time to explain everything about my new battery and even suggested where I could go to have it installed and reset. I really appreciated that extra help. I appreciate both of these guys. I hope their supervisors recognize them and give them the positive feedback they deserve, they're the kind of employees that keep customers coming back.

The dealership installed the DashCam today. Very clean job. Service advisor Rob took time to assist…read moreme in understanding the smart phone pairing with the device; tricky. Susan Martin met me with personalized service and introduced me to service manager Pete. All in all a very positive experience. Now this part of the Mossy Toyota operation also gets 5 stars!

Sales and service departments are not good and very underwhelming…read more Sales - Initially test drove and submitted a credit app for a new 2025 Toyota. Sales person was aggressive, abrasive, misleading and not helpful. It was very obvious all he wanted was to sell me a car. I ended up buying my Toyota from another dealership in San Diego and had a great experience with better pricing. Service department - I live in Pacific Beach and was willing to give the service department a try even though their ratings are not great. I made an appointment first thing in the morning for a basic oil change, which required me to use paid time off from work. I dropped off my truck 15 minutes before my appointment and was quoted 90 minutes for the oil change. I told the service rep I'll be waiting since it was just an oil change and need to go straight to work after the service. After 90 minutes, I checked in with the service rep only to find out they haven't started. He was unapologetic, didn't offer any compensation, and did not seem to care I just wasted two hours of my day and paid time off. I asked for my keys and left. I still need an oil change but will not be going back to this dealership Very disappointing customer experience.

I came here to get some batteries. I walked in and I asked an employee if they had V6 batteries…read more She pointed it out to me and I grabbed it and I was ready to go. So I lined up in the line where there was no one else... I then waited to be called to a register.. and waited... And waited.. there were about 3 employees at the front just talking, walking around and even picking up the phone while I waited.. I was with my buddy and we looked at each other like... Wow.. no one huh? Then the same lady that pointed out the batteries got to the front and was like "have you been helped yet?" I was like nope.. she then helped us and she seemed rather frustrated that no one else wanted to help us out.. what should have been a quick trip turned into a 15min waiting period.. I wouldn't come back.

Great customer service! Special shoutout to Lamont for helping me! Very helpful and kindread more