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    Bedrock Well Pump & Mechanical Services

    1.0 (1 review)
    Open Open 24 hours

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    3 months ago

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    Jefferson Plumbing

    Jefferson Plumbing

    (43 reviews)

    Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

    Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

    Culligan Water Conditioning

    Culligan Water Conditioning

    (6 reviews)

    Good product, good technicians, terrible service. Took three weeks to recharge Iron Clear system;…read moremeanwhile clothes, linens, sinks, toilets, etc. turned red. Calls to managers went unanswered.

    This is the third house I have had an installation by Culligans but the first one with the Salem VA…read moreoffice. I would NOT recommend the Salem office for any installation of a water filtration system. There is MAJOR mismanagement in this office and the manager told me several times that there have been many complaints about this service person who came out to my house (who is the owners son). Initially I had Julian install the system but the hole in my countertop was too small for the water nozzle, so owners son came over the following week to Dremel the countertop hole and complete the installation. I personally talked to owners son a few days before he got here to make sure he brought stronger zip ties for the 5 gallon tank that was suspended from the wall. The owners son came out and he was totally unprepared with the equipment he needed to do the installation. He walked in the house with zero tools and then after looking at the sink he said he had to go get his dremel. He went outside at least 7 times getting equipment. It was obvious that he was ill prepared and unorganized. He did not come with the plumbing straps to hold up the 5 gallon tank for the RO system so he went to Lowe's to get. He did not bring the correct box (century link) and said it had to be special ordered but called the next day saying he found the correct one. Each and every mistake he made, he blamed it on someone in the office when HE was responsible for packing his own truck. He dumped salt on my curb that did not melt with the 95 degrees and i have a dog that walks there. I told the office I did not want him back to my house to install the century link, so Julian came out today to complete the job. I asked Julian to check the owners son work because I did not trust him. Julian had to replace the plumbing straps because the plumbing straps that were installed were a bit compromised. *** I am extremely pleased with the professionalism and craftmanship of Julian however I am very upset that this office continues to send the owners son out when Misty (the office manager) told me they have had many complaints about the owners son. An installation that should have taken one visit took 3 visits because of the incompetence of one employee and mismanagement of the office. Even though Julian did a great job, I will not be recommending the Salem office to anyone because of their mismanagement

    Bedrock Well Pump & Mechanical Services - plumbing - Updated September 2026

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