Initially, great reviews. Spoke with someone on the phone for same day plumping repairs. He gave me…read morea window of 10-12. Awesome. Re-scheduled my work schedule. All good. Then I get a text (not sure if AI scheduler or person) asking me "Hi, this is Neighborhood Plumbing. May we have your address to check on availability?" Ok, i respond back that I was already booked for 10-12. A person called me directly to say they are not available at all until in the afternoon of the next day. To be fair, she apologized for the mess up and said whoever I spoke with should not have scheduled it. I would suggest Blue Ribbon Plumping, I received amazing service.

Best in town. I feel like the best companies advertise the least. I learned about this company from…read moreseeing their van in Lakeway. Used them for my house in the hill country and they have been great every time.

Jack & Josh went up the hill (we really do live on a hill)…read more To fetch a pail of water (my pipe was leaking!) Jack didn't fall down & break his crown (thank goodness- he was truly stellar) And Josh came tumbling after (to assist like the true pro he is!) In all seriousness, we can always count on Cold Is On The Right Plumbing to help with any issues we may have (and there have been many lately!) Everyone is always so professional, friendly and helpful. Jack and Josh spent almost 7 hours here in the heat to get the job done on the same day that I called. They even helped haul away an old refrigerator for me! 5 stars 10/10 no notes!

I was advised by another plumber that we could save money if we found someone who had a sonar…read moredevice so the water leak could be found quickly instead of him having to dig to find the leak. I called Cold is on the Right, they said they had a sonar device & camera & could get to us that day. I asked what they charged & was told, "$344 for the 1st hour & $200 per additional hour." The area in question was ~10' in diameter. Billy arrived, looked at everything & I asked, "about how much does this kind of job run?" He replied, "repairs like this normally run about $970." That translated to about 4 hours total to find & fix the leak ($344 for the 1st hour + $200 for each additional hour). It was Friday afternoon, we were losing 18 gallons per hour so we agreed to have Billy fix the leak instead of waiting until Monday. ALL of this was VERBAL...no work order & nothing signed. BUT, Billy didn't have the sonar with him even though I specifically asked if they had sonar equipment to locate our water leak. He found the leak in just under an hour, but he didn't have the PVC on his truck to fix the leak so, he had to go back to the shop for that & was gone 40 minutes. It took just under 1 hour to fix the leak including replacing a sprinkler pipe that they broke in the process & when he finished he said we owed $970. $970 for 2 hours of work!!! I questioned that & Billy said the $344 was diagnostics only & $970 was the fee so, I called the office & Austin said, "we don't have a work order for your job." That's because there was not one. He then asked, "did they use any tools?" & when he asked that the second time I replied, "2 shovels" to which he replied, "we charge for tools AND we normally charge $125 extra for same day service." The lady I first spoke with never mentioned "diagnosing rates vs repair rates or additional cost for same day service much less a charge for tools." The office manager, Sydney did give us a 10% discount because we live in Lakeway & she agreed to a lack of communication on their part that she would address. This is not our first rodeo. I am 77, my husband is 81, we've built 7 homes & remodeled 6 others & $436.50/hr is OUTRAGEOUS! I cannot recommend this company.

I highly recommend this plumber. His pricing was the most reasonable compared to others, ( I got a…read morequote that was double of his ) and he arrived exactly on time. He completed the original repair quickly with great attention to detail and high-quality workmanship. What really impressed me was that he noticed an issue with my Jacuzzi and fixed it even though I hadn't asked him to. He completed the extra work perfectly, charged only a very small additional amount, and still finished everything in a timely manner. It's rare to find someone who is honest, efficient, detail-oriented, and fairly priced. I will definitely use his services again and highly recommend him to anyone looking for a reliable plumber.

I cannot say enough good things about Jeff and his company. I am so happy that I called him. We had…read morea leak that was coming through our ceiling on Sunday and I called Jeff even though they are closed Sunday. He immediately started texting with me and sending me photos to help diagnose the problem and give us some steps to take until he could get to our house. He fit us in the schedule first thing Monday morning and was able to diagnose and fix the problem within an hour. His prices are incredibly reasonable and Thunderbird will be our go to plumbing service from now on. Don't hesitate- call them!

Matthew (the owner) and Zach (lead plumber) are fantastic! I had several plumbing issues--some…read morelarger projects like repairing a broken sewer discharge clean-out, fixing no hot water from my tankless water heater, flushing the water heater, and installing a pressure-reducing valve, as well as smaller tasks like reinstalling the kitchen sink sprayer hose and replacing two shower heads. Matthew was very prompt in replying, set clear expectations, and communicated quickly whenever there were changes. He also looked for ways to reduce my costs. For example, I originally requested only a water heater flush. After Zach inspected it and provided a quote, the heater suddenly stopped producing hot water and I didn't have the budget to fix it. Matthew suggested dedicating one hour to diagnose the issue first. Zach worked on it but suspected the problem was due to the heater not being flushed for a long time. They proceeded with the flush and only charged me the original quote--waiving the diagnostic fee. Another example was the sewer discharge repair. Few plumbers are experienced with this, and many either declined or quoted very high prices before even assessing the problem. Matthew and Zach offered to charge only for digging out the discharge clean-out and then provide a repair estimate. This approach resulted in a very reasonable quote. On top of that, they reinstalled my sink sprayer hose and replaced the shower heads free of charge. Throughout the process, Zach was thorough and even taught me how to handle smaller plumbing tasks myself, like replacing bathtub stoppers and flushing the water heater in the future. Both Matthew and Zach were honest, considerate, and truly helped me save money. I will definitely call them again for any plumbing needs.

Fantastic company did what they said. Did it fast and was very next day. Mat went up and above in…read moreservicing our home I would recommend this company to my friends and other homeowners. If you're looking for an affordable plumber with a lot of value, please reach out to these guys, I called 10 different other companies And Matt is who I chose because of his attitude, communication and price.

Called to have them investigate a possible leak. They found it. Charged me $400 for the…read morediagnostics. At that point, they never responded to calls, emails, texts and attempted messages through their website to get the repair scheduled and completed. If you can't handle the job or are busy, you could at least communicate that.

Requested quote to replace 80 gallon water heater Thursday 3/12/26. Carlos showed up same day to…read morelook at what would be required. Carlos responded to text 3/14 advising that the office would send a quote on Monday 3/16. Called and left message with office Tuesday 3/17. Called office again on Thursday 3/19 and immediately received text asking "please text me", so I texted inquiring about the quote. 3/24 still no response? Doesn't take much effort to respond to a text noting you're too busy or not interested.

I have never used this company but I was driving on RR12 in Dripping Springs today towards…read moreWimberley and one of their vehicles (RAM van) was driving behind me so dangerously. I was going the speed limit and 5 above and the JMA driver was so close to me and accelerating recklessly and swerved suddenly to the left a couple times (I think to see if they could pass me on RR12, which is a one lane street and would be so dangerous) and I was honestly afraid the entire time I was in front of this driver. I had two toddlers in the car and am 9 months pregnant and was just having such a bad feeling that I have not experienced on the road in a very, very long time, maybe ever. The company should know one of their employees is driving dangerously in a JMA vehicle.

I had a great experience! Monte is the best. Patiently explained my system to me (I'm a new…read morehomeowner). Highly recommended.

Showed up on time. Explained problem. Resolved it. Very good experience. I would use them again.read more

Great service when we've had difficulties with our septic system. our system has been acting up…read morelately and Chris and the team have been really helpful coming to diagnose the issue, fixing it and going above and beyond.

Ray is down to earth kind and totally reasonable. He was kind enough to give me some advice and…read moreeducation about bulk water. And changed his schedule for me when my pool company had a snag and he was very nice!

Ray has been delivering water - about 2,500 gallons at a time - for nearly five years. He is…read moreawesome. He has taken care of us on more than one occasional when we ran dry - many occasions. We continue to be impressed with him and highly recommend him.