Problem explained and resolved quickly. Agent was friendly and on time. Provided estimates before service provided

I had an issue with my app on my phone with the water softener that Alamo installed last year. Joshua came out and got me reconnected. [[HIGHLIGHT]]With Alamo water you get first class Support with their system.[[ENDHIGHLIGHT]] That is absolutely due to the leadership of Alamo Watet company. read more

I would like to give a shout out to your employee Steven Tavarez. He was very professional, knowledgeable and very personable. He helped explain and show me how to change out my filters and how to turn off the system to the reverse off osmosis. He made sure that the reverse osmosis pressure was goo by taking the air out of the tank and afterwards he checked out the water softener system to make sure everything was working correctly. I would totally recommend this alama water softeners and there employee Steven. If you're ever deciding to get a water softener in the future this would be place I would recommend to my friends and family. read more

[[HIGHLIGHT]]Nick was An amazing rep to work with and walked me through all my options.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He has been checking in to verify that my system is working as expected.[[ENDHIGHLIGHT]] The installation team, Sergio, is very professional as well and takes pride in his workmanship. read more

The moat amazing Team. They came as #1 recommended in my market. [[HIGHLIGHT]]Their point person came out in the morning and helped me design a system.[[ENDHIGHLIGHT]] It was to be installed the next day, but they sent out their team the same day and it was installed in a few hours! Completely amazed and impressed. Quality products and quality install. Thanks Alamo Water Softeners!!! read more

Josh did a great job. [[HIGHLIGHT]]Explained everything so we could make an educated decision.[[ENDHIGHLIGHT]] Highly recommended. Give them a call. read more

excellent service. just had a repair for a leaking resin tank. this is absolutely the only issue I can remember having in the 18 years I have used their softeners. they are great. And of course they covered it all under warranty. Mario was a great service tech. read more

We've been using AWS for several years. Love their customer service and fabulous technicians! Steven did a great job servicing our reverse osmosis and water softener. read more

[[HIGHLIGHT]]Stephen was first class! very pleased![[ENDHIGHLIGHT]] He was concise, arrived on time and explained the servicing very well. read more

Great job, very knowledgeable and courteous !! Had very helpful advice. Thank you again ! read more

James did the 3 year checkup today. He did a great job. Showed me what needed to be done to keep it in good condition. He cleaned the barrel and showed me how to keep the system in the best condition possible. read more

Service was done professionally in a day. [[HIGHLIGHT]]They explained everything about the system when they were done.[[ENDHIGHLIGHT]]

James was awesome. Took care of our reverse osmosis and softener. He was super personable and very knowledgeable. Highly recommended.

I had Alamo Water out to do the 3 year inspection on the water softener system. Randall was very knowledgeable and professional. He was thorough and replaced the salt in the tank. He even helped reset the wifi so that I can receive reports on my phone. I highly recommend this company. read more

Followup service never happened. [[HIGHLIGHT]]Service supervisor said we would get a follow up on Saturday following the repair.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Jeff came by on schedule to change out the filter.[[ENDHIGHLIGHT]] He has been to our house before so he was familiar with our system which really helps. He made some adjustments to our water softener alerting when I mentioned an issue I was having. He found a problem with the water softener and fixed that. Jeff got the filter replaced with no problems. [[HIGHLIGHT]]Having him do the service was great since he was familiar with our location.[[ENDHIGHLIGHT]] read more

Quality - Nearly two months, we are quite pleased with the product (full water softener and RO system). Value - Based on the previous model we had, Life Source (which I would never recommend), I think this surpasses in every way to deliver a great product. Service - This is where AWS lost a star. For the most part (and I do mean most) they have an excellent team. They are eager to please and attentive to our needs. In our case we had a sales rep, Steven J. that came out and did an excellent presentation of the product and thorough testing of our water. There was absolutely no pressure. In fact, he left and we had not made a decision. It was after some more research that we called back and decided to go with AWS. The unfortunate piece, and no one's fault was delay in delivery, some 30-days later. Numerous emails were sent to Steven and he did not respond. He said that the installed would be handled by Master Plumbers which was not the case. We ended up reaching a point person at the main office to correspond with. The techs (a senior & junior) arrived and did an excellent job. Senior knew exactly what he was doing. I think the guy could have done it blindfolded. He was excellent. He said he was certified and trained in the softeners, but not a master plumber. And by his application of expertise, there was no doubt that he was well trained. They did their job and left the area clean. The softener is wifi capable, but they had to send someone else out to get it set up. Eventually it happened and while the app is not all that spiffy, it is nice to have. A few weeks into it, Steven came back out and tested the water and it did maintain a better reading which was proof the system was working as it should. I can say our previous Life Source never did that and we paid much more. The people at the company, like Theresa, are a gem to work with. I reached out to her many times to see the status of the arrival of the unit. She was pleasant and patient. Note, if I didn't reach out, she did and kept us apprised of when it would be shipped. Finally, after reading some of the bad reviews, such as leaving the area messy, or the high cost of the system - all i have to say about that is if something doesn't appear right to you, contact the AWS staff. They will work with you. Find a point person to work with. As far as cost, it is reasonable, go to a home show and do a comparison, that's what we did. And service charges, 15-minutes or an hour, gas is costly, the work and expertise these techs have comes at a price. read more

They installed a basic water softener in our new house and were about $1000 under the competition. Everyone I dealt with exhibited exceptional knowledge. I strongly recommend them. However, in my opinion it is easy to buy more water treatment than you really need . I needed to remove hardness to protect pipes and other areas that scale up. They offered several options that did that and more, including reverse osmosis. I stuck with what I originally asked for. read more

I bought a water softener unit and reverse osmosis system from them last year. Today they did an annual inspection of both systems and replaced the filter cartridges and re-mineralization cartridge. Technician explained everything to me. Excellent service. I highly recommend read more

Alamo Water Softeners - Reverse osmosis reservoir - Plumbing Near Me - San Antonio, Texas

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Keith is an incredibly helpful man. Alamo Water Softeners was impressive from our very first contact. I recently moved to San Antonio and found out about HARD water. Because of Keith's wise counsel and help, we now have silky smooth, soft water throughout the house, and I know how to service and maintain my system economically and efficiently. Our dishwasher cleans perfectly, without spots or build-up on the glasses, and our son showed me how to run a hose out of the garage to wash our cars spotlessly. My wife loves what the silky water does to her skin, and I quit using conditioner on my hair. If you live anywhere near San Antonio, give Alamo a call if you want a perfectly operating system and smooth, silky water. read more

Update on previous review: [[HIGHLIGHT]]miraculously after waiting 6 months I received a call, the day after my yelp review, letting me know that suddenly the parts came in.[[ENDHIGHLIGHT]] The timing is suspiciously coincidental to the negative review. [[HIGHLIGHT]]I shouldn't need to call out a company to get service if they are truly concerned about their customers.[[ENDHIGHLIGHT]] My softener system is now repaired. read more

*+6/2025* Ever since their water softener was installed 3 years ago our clothes washing machine has stopped working twice. The first time it stopped working was 9 months after water softener installation by AWS. An appliance company repaired it for $265, it needed a new water inlet valve due to an unknown substance in the water. The second time was a few weeks ago. But this time we'd learned a little more and disconnected the water supply to find the same issue as before, there was what turned out to be resin beads from the water softener clogging the water inlet valve (thanks to a plumber friend for solving that mystery) Why was this happening? The original installation of the water softener was done wrong, with the pipes REVERSED. The resin beads have been leaking into our water supply since it was installed. I'm giving them one star only because they came out and corrected their mistake after we let them know. Mind you, no offer of compensation from management. I have had to shoulder the expense for repairs to the washing machine caused by their mistake myself. I do not recommend this company. read more

The water softener I have came with the house and was installed by this company. It's at 10+ years old and was not working as well as it needed to be working. I scheduled a maintenance for it to see what could be done to improve its performance. I sent a request through the website and was called the next day to schedule the appointment. They sent a text with the appointment information, sent a text reminder the day before and on the day of the appointment I was sent a text with the name of the technician that would be coming along with their picture. The technician even called me to let me know he was 10 minutes away, his name was Parker. Parker was very polite and informative during the visit. I watched him test the water and we discovered the water was harder than I thought. Worried about another big appliance expense, I asked what the most economical solution was to the problem. He was very understanding and explained he could Rebed the current water softener at the fraction of the price of getting a new one. He completed the rebedding quickly and even replaced a seal that was leaking free of charge. Is greatly appreciated that I was not charged for the maintenance visit, I was only charged the cost of the rebedding. The next day I noticed the change in both water pressure and softness of the water when I took a shower. I was very happy with the quality of service and integrity of the technician. I highly recommend this trustworthy and efficient company. read more

Alamo Water Softeners - My old water softener bedding had gelled together. It was definitely time for new bedding! - Plumbing Near Me - San Antonio, Texas

We purchased our filtration system from Alamo 2 yrs ago. It was installed by their tech. Up until today service has been good. Today we discovered a water leak where the tech had joined together 2 pipes. It was joined by clamps and that is where the leak is. My floor and sheet rock are wet. We had to turn our water to the house off. We called Alamo and we're told it would cost us $250.00 for emergency visit plus cost of parts and labor. This was not our fault. After paying over $5000. for a system we should not have to pay for repairs caused by improper installation. I can not recommend this company in good faith. The Grants read more

So many other companies in the area that AWS should be last on your list. To begin with, they left my laundry room and garage covered in dirt, PVC pipe pieces, nails, and screws when they installed the water softener. They made 0 attempt to clean up. I called to complain and they sent someone out to half ass clean up. I'm still finding nails and anchors around the corners of my garage from their install 6 months ago. They also incorrectly installed my RO causing it to make loud noises and refuse to correct it. They I receive an automated email that it's time to refill my salt. After scheduling an appointment the tech comes out and says I don't need any salt, but he needs to leave the bags which cost 2x Lowes price because I ordered them. So why'd I get the email? Pure incompetence. read more

I had two other companies come out. #1 wanted to replace the entire system bc they only work on the products they sell $5700. Company #2 said a bunch of muddled of Spanish between the two men and assumed we didn't understand. They actually jacked the price up 1500 based on the cars out front that we did not own. The gentlemen from Alamo had 25 plus years of experience (it could have been 23 ) he was thorough, listened to me, told me exactly what what was wrong. Came in on the low end of what we expected. Came Back with all the parts during a terrible storm. He cleaned up everything, wiped down everything and actually left the area cleaner than he found it. 10 stars. Love them. The tech was incredible read more

Paid for service December 23, 2024 and was told that they did everything but replace the filter because the filters were out of stock. They scheduled a follow-up on January 15, 2025 to install a new filter. They never showed up and did not call. [[HIGHLIGHT]]I called on January 31, 2025 and left a voice mail requesting that someone call me and let me know the status on the filter. CRICKETS[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called again today February 4, 2025 and was on hold for 15 minutes. No one picked up.[[ENDHIGHLIGHT]] Looks like I may have to just show up at their office. read more

[[HIGHLIGHT]]Johann is very knowledgeable, delivered an excellent sales pitch.[[ENDHIGHLIGHT]] We're still taking bids but I feel we're going with this company read more

We had Dallas come out to the house. He was very friendly and informative. We decided to wait and compare quotes from multiple companies. We decided to go with AWS due to the following reasons: Multiple reviews going back years on multiple websites. The company has been in business for years and I feel comfortable knowing they will be around in a decade and not have to change their name multiple times. No pressure sales call. (I despise sales people who get pushy and rude). Good responses on BBB and good score. Professional responses from business on negative reviews and looks for a solution. Multiple finance plans through a credit union and not a high interest credit company. Multiple options for a water softener. Now for the installation. The installation by Matt and someone who was helping him. They were professional and treated my home as if it was their home. They worked clean and did a timely installation and it did not seemed rushed. I have had no issues since the installation. They even put insulation in the attic around the new piping they had to install since I did not have a water softener bypass in the house. The employees I dealt with, Matt, Dallas and Theresa were all professional and seemed to care about the client and did not treat me as a number. Very honest company. They offer a fair price. We ended up getting the gold softener. I would recommend reaching out to them and at the very least getting a quote. read more

Alamo Water Softeners - Plumbing Near Me - San Antonio, Texas

Update: We had our water softener installed Dec. 2018 and On Jan. 21, 2021 I noticed a leak coming from the top of tank where it connects with the hardware. Long story short , explained to the front desk handling the calls, this repair cannot wait, since still leaking after valve was shut off. Alamo Water dispatched same day and Matt D. was able to inspect and tighten the unit and made sure there were no further leaks. Also, thank you Matt D. For your great customer service. Alamo Water Softner and your team rocks !!! One can measure the quality of service after the sale is done. I would give Alamo Water Softner an Net Promoter Score (NPS) OF 10! - DP Timberwood Park read more

I'm going to update this review because the real issue here was the wrong device sold to us for the city that we live in. We found out that the water in our city has chloramine, with that said the product sold to us was to remove chloride which in other cities that's the norm. By having a system that only removes chloride it breaks the chloramine, leaving the ammonia in the water. The product would have worked perfect in a place where the water only has chloride but it was more harm than good for a place that has chloramine. That is the reason our hair started to fall out in chunks and had dry skin. I suggest that moving forward you do a thorough research of the area before selling the product, to ensure this doesn't happen to someone else. read more

Alamo Water Softeners - Hair loss since having the system. - Plumbing Near Me - San Antonio, Texas

Have used them for several years now. Recently replaced out water softener, with great results. New RO filtration system put in about a year ago, had them come to diagnose a humming sound last weekend, and change the filters. Sadly there was an issue with it not working properly after this service call. Had a bit of a bump getting another service guy to come at a time I could be home. I expressed my frustration regarding this issue and today I got a call from James (supervisor) who said he would come himself at any time that would work for me, today. He came as requested, on time and the system is working beautifully. James was professional, on time, and responsive to my needs. Can't ask for better customer service. Will continue to use and recommend AWS. Thank you James & AWS. read more

Replaced a Kenmore unit which we had for 8 plus years. The resin had disintegrated and we were having blockages in the aerators in the sinks and the screen in the feed line to the washer. Visited Lowes to discuss buying a replacement unit and installing myself. They indicated that AWS would call for an appointment to schedule a consultation on what options we had and was told they would call within 48 hours. AWS called within two hours and scheduled the appointment for the following day. We discussed and purchased a replacement. They were able to schedule the installation three days later as it was a holiday weekend. They showed up on schedule and did an excellent installation. They also installed a pressure reducing valve on the incoming water line to prevent resin breakthrough on the new unit. I also had them install a hose connection on the water softener outlet to facilitate rinsing of my vehicles with softened water when washing. They did a much better installation than the outfit that did the Kenmore installation. I am extremely happy with the entire process. Thank you Lowes and AWS. I highly recommend both organizations! read more

Super happy with our decision in March 2022 to have Alamo Water Softeners install our new water softener in our nearly 100 year old house. I'm writing this review after about two months with the system installed. Alamo Water Softeners was one of 5 companies I had out to provide an estimate. Estimates ranged from $3250 to over $7000 to trench, plumb and install my new system. Alamo wasn't the cheapest but their warranty and the feeling I got from them justified the higher price increase. After install I had a few more question on how the system worked after I briefly lost power to my unit. They sent out another rep to make sure the system was still working correctly and to show me what to check in the event of another outage. Overall project included about a 110-120 foot trench back from my water main to the detached garage in the rear of my property where the water softener was installed. Then it got tied back into my main line at the front of the property with a tie into my existing main sewer line for the drain. Two hard water hose bibs were provided exactly where I wanted them. read more

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Man - Alamo Water Softeners sure is racking up the 5-star reviews. Glad I can help. A few months ago, we made a decision my mom's house (which my parents built new and were never told a water softener might be a good idea, but I digress) definitely needed a water softener. Years of hard water buildup around faucets, shower-heads, etc. Made several phone calls (asked questions and received bids) and ultimately decided to go with Alamo Water Softeners. It was easy: I called, told them the situation, laid out the information, and based on what I said - they gave me their honest opinion as to what Mom needed. There was none of this, "Well, sounds like you need OUR special, 9-stage, intergalactic, award winning 12 pear shaped osmosis chambered water softener and filtration system at the BARGAIN price of $4,000.00!" some companies try to sell you (I may have exaggerated a bit, but not much). They simply said, "This is what is sounds like your mom needs, and these are the price ranges". Then, we scheduled a meeting and a technician (David) came to the house, explained the exact system they'd be installing, and answered all the questions we had. David was AWESOME! He was able to find us some additional discounts on a price that was already unmatched... Day of installation (since I couldn't be there) the technician was gracious enough to call me before he started and after he finished to let me know all the work was done at Mom's. Talk about caring... I highly recommend Alamo Water Softeners!!! read more

Great service. Contacted me back quickly and came out to diagnose my issue quickly. I appreciate the service.

AWS is the best. Always super helpful, responsive, and friendly. Their product works very well, to boot. They are also quick to help you help yourself if you are interested in saving money, with guidance on how to do some things without needing to call them. Love Alamo Water Softener. read more

Our Alamo Water System has been in for about one year (RO & Whole House). We had Caleb out today for our first RO filter change and a main softener check. He is super knowledgeable about the systems. I mentioned offhand that I had a few hard water marks appear on some black pants, and he knew the adjustment to fix that for us right away. He also spent time with the hubs explaining the recharge cycle to us again too. Shout out to Caleb! He's super friendly and knows literally everything about how the Alamo Softeners work. We really appreciated his excellent customer service during our appointment today. We have had good experiences with Alamo, from installing and servicing our water softeners and filters. If you are on the fence about getting one, it's a top improvement for our house. In Lakeway/Austin we have really high chlorine levels in the muni water and high ammonia from time to time too. Our family loves the clean drinking and cooking water from the reverse osmosis filter faucet and the lack of hard water stains in the sinks and fixtures. (Also, no more chlorine smell) read more

Excellent Service... really made sure the job was done right. They didn't try to up-sale us and tailored their recommendations off of our goals. Fast turn around on install and gave us a ton of tips on how to take care of the water systems in our home. Five Stars!! -Chadd W. read more

They charged me $125 to come out to my house for 15 minutes just to tell me that they did not work on my model of water softner. Then they sent me a $5,000.00 quote to replace it with one that they did work on. All I needed was a tune-up, it's working fine. All this should have been worked out up front on the model etc. I'll never use them again or recommend them to anyone in my military community. read more