Jack & Josh went up the hill (we really do live on a hill) To fetch a pail of water (my pipe was leaking!) Jack didn't fall down & break his crown (thank goodness- he was truly stellar) And Josh came tumbling after (to assist like the true pro he is!) In all seriousness, we can always count on Cold Is On The Right Plumbing to help with any issues we may have (and there have been many lately!) Everyone is always so professional, friendly and helpful. Jack and Josh spent almost 7 hours here in the heat to get the job done on the same day that I called. They even helped haul away an old refrigerator for me! 5 stars 10/10 no notes! read more

Title: Excellent Plumbing Service from Jack & Josh Jack and his apprentice Josh did an outstanding job at our home. They were extremely knowledgeable, professional, and thorough from start to finish. They took the time to properly diagnose a difficult water leak underneath the slab and explained what they found and what needed to be done. Rather than just putting a temporary fix in place, they rerouted the hot water lines to service half of the house and replaced the water heater. What really stood out was how carefully they worked and how well they communicated throughout the entire process. Jack clearly knows his trade, and Josh was attentive and knowledgeable as well. They worked efficiently while still making sure everything was done correctly. If you need a plumber who is experienced, thorough, and takes pride in doing the job right, I would highly recommend Jack and Josh. Great work! read more

Great Plumbers (and Pet Sitters) We have used Cold is on the Right plumbing several times in the past for routine work. This time we had a few small jobs to tackle (faucet replacement, garbage disposal replacement). I called and they said they'd have someone out the next day. It was not a rush at all, but every time we have used them it has always been that prompt. The price is always fair and the work is exceptional. Every plumber we have had has been friendly, and offers plumbing related tips and suggestions. This time was no different. Jack was our plumber this time. Super nice guy and very knowledgeable. We were completely satisfied with the work. An hour after he left though the call came. It was Jack. He said "something has happened that I have never had happen before". I thought, "certainly he has left a tool or something behind at our house". He then went on to say "I have one of your chickens". He had left the roll up door on his box truck open while working. We have free range chickens and apparently one of them wanted to check out his truck! Of course not expecting that, when he was done he secured the truck and went to his next job, which was an hour away. We were out of town by then and couldn't do anything. Jack said he had two jobs to finish but would drop the chicken back off afterward. Sure enough, several hours later (and no doubt an exciting adventure for the chicken) Jack dropped off the chicken, and took a photo of her back home. Yet somehow the story was still not over. An hour after that Jack texted again with a picture and said "I got an egg"!!!! Apparently she was so happy with her trip she left him what she could! She was back out the next day, hoping Jack would come back so she could ride along again! This company is first rate. Every time. They do excellent work and will always go above and beyond for their customers. Highly recommended. read more

Cold is on the Right Plumbing - Plumbing Near Me - Austin, Texas

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I was advised by another plumber that we could save money if we found someone who had a sonar device so the water leak could be found quickly instead of him having to dig to find the leak. I called Cold is on the Right, they said they had a sonar device & camera & could get to us that day. I asked what they charged & was told, "$344 for the 1st hour & $200 per additional hour." The area in question was ~10' in diameter. Billy arrived, looked at everything & I asked, "about how much does this kind of job run?" He replied, "repairs like this normally run about $970." That translated to about 4 hours total to find & fix the leak ($344 for the 1st hour + $200 for each additional hour). It was Friday afternoon, we were losing 18 gallons per hour so we agreed to have Billy fix the leak instead of waiting until Monday. ALL of this was VERBAL...no work order & nothing signed. BUT, Billy didn't have the sonar with him even though I specifically asked if they had sonar equipment to locate our water leak. He found the leak in just under an hour, but he didn't have the PVC on his truck to fix the leak so, he had to go back to the shop for that & was gone 40 minutes. It took just under 1 hour to fix the leak including replacing a sprinkler pipe that they broke in the process & when he finished he said we owed $970. $970 for 2 hours of work!!! I questioned that & Billy said the $344 was diagnostics only & $970 was the fee so, I called the office & Austin said, "we don't have a work order for your job." That's because there was not one. He then asked, "did they use any tools?" & when he asked that the second time I replied, "2 shovels" to which he replied, "we charge for tools AND we normally charge $125 extra for same day service." The lady I first spoke with never mentioned "diagnosing rates vs repair rates or additional cost for same day service much less a charge for tools." The office manager, Sydney did give us a 10% discount because we live in Lakeway & she agreed to a lack of communication on their part that she would address. This is not our first rodeo. I am 77, my husband is 81, we've built 7 homes & remodeled 6 others & $436.50/hr is OUTRAGEOUS! I cannot recommend this company. read more

Cold is on the Right Plumbing - Water leak where PVC joins copper. You can see the water squirting up even after water has been turned off & pipes drained. - Plumbing Near Me - Austin, Texas

I highly recommend Cold is on the Right! I have used them multiple times and am never disappointed. This week Joey fixed a toilet and replaced a bathroom faucet. He was very friendly and patiently answered all my questions. Their customer service is incredible. I'm so glad I found them! read more

Cold is on the Right Plumbing - New faucet - Plumbing Near Me - Austin, Texas

I've had issues with my AC nearly every year, and used a different plumbing and air service each time to address repeated problems with my condensate drain line backing up. Matt from Cold is on the Right was the first technician to catch that I had a restriction in the refrigerant line through my wall and attic. The job became much more complicated, but their team was able to identify and replace every part of the old lines that were completely bent up inside the wall. Apologies for the long and complex job, but I'm very glad you were thorough with the diagnostics and took the time to identify the root cause of my issues. They also found that my AC unit was not properly wired to my thermostat to support 1st and 2nd stage cooling, which they were also able to fix during the other repairs. I found their prices for the service to be very reasonable. I will be using them again for any future plumbing and air issues. read more

Cold is on the Right Plumbing - Plumbing Near Me - Austin, Texas

Wow. Fast, communicative and honest, this is as good as plumbers get! I contacted Cold is on the Right late Friday afternoon about a water leak, they were speedy and had a crew at my house early Monday morning. They arrived early, got the job done 30 mins faster than they quoted, and even found an irrigation shut off valve that had been buried in my yard I was unaware of! Contrast that to the two other local plumbers I contacted who wouldn't even answer the phone! read more

I tried to be ambitious and fix a shower faucet myself which was the wrong strategy! After making things worse and creating a leak I realized I needed to turn to a professional and fast. I called Cold is on the Right Plumbing and they answered my call immediately. The nice lady explained that she could have someone over to my house in an hour! I was shocked because it was Friday afternoon and I figured it would be the next day or possibly Monday at the earliest. Mike and John showed up in their very cool truck (what a great company name) and were both super friendly and knowledgeable. I liked how they entered the house with foot protection so my house stays clean. I also think it was great that they came as a team because one individual needed to be in the house troubleshooting and the other individual needed to turn on and off the water main. After about 20-30 minutes they came to realize that I needed a new faucet cartridge and unfortunately they did not have the part on the truck. This is understandable because there are so many different faucets available that they can't possibly stock everything. So the team was able to find the correct part at a nearby Home Depot and they drove to pick it up. Sure enough, the shower faucet worked again like new and they did a great job of mounting and caulking everything back together again. While they were here I also had them fix the bathtub faucet that never seemed to get hot and the master shower which they gladly fixed in about 10 minutes! Their fee was very fair and Mike and John were total pros. I highly recommend Cold is on the Right Plumbing for great quality and affordable service! read more

Cold is on the Right Plumbing - Cold is on the Right Plumbing quickly fixed this faucet that never seemed to get warm enough. Now we have HOT water! - Plumbing Near Me - Austin, Texas

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Outstanding service at a reasonable price. They also offer Military discount to vets. I've done alot of business with this company and have had No problems at all. I highly recommend this plumbing company to anyone that wants things done right the first time. read more

Highly recommend!! Very professional and gave me options on the repair of a toilet water supply valve. Excellent execution of the fix.

My water heater died last Sunday. On Tuesday, I was able to get the Cold is on the Right guys to come take care of the problem. Not only did they replace the water heater, but they helped with 2 other unrelated issues: replaced mixer valves in two showers and a toilet quarter turn shut off valve. Really glad they did the toilet valve, as he said it just popped off in his hand and could have shot off the wall at any time. Brendin, Mike, and Dakota got me up and running in just a few hours and confirmed I had hot water before they left. read more

Great service and craftsmanship. Very professional, skilled, and friendly. They installed a new water heater for me, and did an excellent job from start to finish. I really appreciated how they explained all of my options and communicated every step with me along the way. My impression is that they really care about their craft and have high standards for the work they do, as well as customer service/relationship. Clean up and inspection by the Master plumber was also excellent. I will be a repeat customer. read more

Preston from Cold is on the Right in Austin did a great job answering all questions and diagnosing all problems. He was very thorough and knowledgeable. I also appreciated that the company sent two plumbers to look at the problem together. read more

Our kitchen drain got clogged on a Friday afternoon. After contacting Cold is on the Right Plumbing, we got an appointment for Sunday morning. The Technician Bren and Jake did an excellent job, explaining the problem, the course of action and some ways to avoid the problem in the future. Thanks for an job excellent done Steffen read more

I have done business with several plumbers but never have I found them to not give a detailed account of there work in the bill. The estimate can lump all together but the bill should show parts, labor, travel, etc. I also found their charges unreasonable and misleading. If we called to find a leak I have to wonder why, after over $2,000, I am asked to pay over $7,000 to find it. I am not a plumber so the list of things the estimate showed seemed to me would, indeed, solve the problem. Misleading and overpriced. I called my regular plumber. Things were handled immediately and at a much much lower cost. read more

Highly recommended. Had a line leak at the water service entry of our property. Crew arrived slightly later than estimated, but they kept me updated on their arrival time via text. Great service from Billy & Alex--courteous, competent, personable and professional. Diagnosed the problem as a failed pressure regulator near the house side of the meter. Gave me a firm upfront quote and got the job done very quickly at a reasonable price. Cleaned up the work area before leaving. Second time using Cold Is on the Right. Will definitely use again. read more

I definitely recommend this company. When we moved into our house, it had a couple small and bigger plumbing issues. They showed up at the appointed time and were very professional. They were able to resolve all the issues for a great price! read more

Cold is on the Right was recommended to us by our outstanding electrician, Van Bruno. Since we trust him so much we called. We moved into an older home several months ago and they have really been fantastic. Customer service is great!! They were able to squeeze us in when fully booked last Friday when our kitchen sink broke and was leaking. They are a super fast, efficient and knowledgeable team. We highly recommend Cold is on the Right! P.S. While they were here last week they said they'd bring us some yeti colsters. We just assumed they'd wait til we called them out again, but just now they stopped by JUST to drop off them off!! read more

Been using these folks for years. They just put in a tankless heater and replaced faucets and cutoffs in a bathroom. Couldn't be happier with the resutls or the people who did the work. Bren, Mike, Jeff and Austin are all first class. Friendly and fun and willing to chat about what they did and how they did it. Best service experience you can hope for. read more

Cold is on the Right is by far the best plumbing service in town. After the freeze of 2021 I had continues plumbing problems. Prior to Cold is on the Right I was dealing with a plumbing company who replaced my hot water heater but couldn't get my water pressure or hot water to work. They were unsuccessful for months. Eventually I fired them and hired Cold is on the Right. They figured the problem out immediately and cleared my lines out. It was still not an overnight process. But they communicated effectively, showed up on time, and we were able to troubleshoot the problem until all lines were clear and my plumbing issues were completely resolved. read more

I contacted CIOTRP to have a shut off valve replaced that fed the water heater in my mother's house. I said I didn't want any unexpected charges so I wanted a quote for the work. The plumbers go to my moms house and my mom calls me to say that they see the valve and wanted to check that there wasn't a cross over causing water to fill the heater when the valve was closed. A couple hours go by and I call my mom and it turns out she's paid them and they've already gone. My mom said that they crew checked for crossovers in the house 3 times. How much to replace a single cold water line ball valve? $329. I never got the quote I asked for and I do feel overcharged for a simple job where I asked for a quote up front and gave explicit instructions as to what I wanted done. I spoke with my mother (the homeowner) and she also felt the charge was excessive for the work completed. read more

Absolutely great company to work with. Honest, respectful and efficient. Highly recommended. read more

Good experience. I called these guys twice and they were efficient and fast. Might be able to find rates a little cheaper elsewhere but these guys are available quickly and get the job done! That's important for where I live because there's been a ton of work for plumbers since February snow storm and many don't have availability until way out. read more

We've used them for several plumbing issues, most recently a hot water heater removal and replacement. It was fast and easy, and we love the new water heater. read more

We recently lost both of our water heaters to old age. We reached out to Cold is On the Right Plumbing, who we have been using for our plumbing needs. They were quick to come out and quote multiple options to replace our water heaters with the traditional tank type heaters to upgrading to a tankless. We took the leap and went tankless, but were very disappointed in the 2 minutes it was taking for hot water to show up at the faucet. Cold is On the Right quickly sent out Bren and Jake to resolve the issue. I want to give a big shout out to Bren for his relentless pursuit of the issue and Jake for backing him up every step of the way. I highly recommend Cold is On the Right for their outstanding customer service. read more

I had a toilet replaced by Cold is on the Right maybe a year ago. We bought our own toilet, which wasn't a problem for them. It took them a very short amount of time to install it. Last night our hot water heater went out. I called them this morning and they had two repair folks at my house in just a few hours. They were all extremely polite, explained the issue well, and explained my options. Once again, they were quick to fix the issue. I'll definitely call them next time something comes up. read more

Do yourself a favor and just go with Cold is on the Right. The first time I worked with them was when I found a leak in my water heater. I called and they were able to come out within a few hours. I was given an arrival window and received a text when they were 45 minutes away. They showed up, put together a detailed quote (received and paid electronically), and efficiently made the repair. These are real pros, and the fact that they work quickly is a testament to their skill and experience. They're also just good, friendly people. Bren and Mike were consummate professionals while also enjoying their work and keeping some good banter going the whole time. They noticed I was curious about what they were doing and went out of their way to explain, didn't mind me hanging around and asking questions, and even called me over to their truck (which was ridiculously clean; another reflection of their super high standards) to show me one of their cool tools. Another strong quality is their proactivity without pushiness. They saw my water heater was nearing the end of its service life and put together a quote for replacement with a range of options. I also asked a question off-hand about our high water pressure, they quickly grabbed a gauge to check it, and seeing it was very high at 100psi went to check my PRV. This is when an already superlative job went above and beyond, as seeing there was just dirt where the valve should be, they grabbed a shovel and started digging. And digging. It would have been completely reasonable for them to stop after the first foot and schedule a time to come back (it was also their last job at the end of the day on Monday, the only thing between them going home, and already done with what they had been scheduled and paid for) but these guys are incapable of cutting corners or leaving something unfinished. So after what must've been 30 minutes, the three of us sitting next to a comically large pile of dirt (that was put back without a trace) and about to breach the earth's mantle, they found my water line. No PRV or shutoff valve to be found. So they wrote up a quote to install both, and of course I hired them again for that. Eight months later, everything is holding up and working perfectly. If all you care about is quality of work, you won't find better plumbers. But there are a few other good reasons to hire them as well. (This is a long overdue review that I noticed was sitting in my drafts -- sorry dudes!) read more

We recently tiled 3 second floor restrooms. Bought new toilets and requested installation. The house is 27 years old and one of the mounting seals needed replacing. I wanted no errors on this as 2nd floor restroom issue can ruin life on 2 floors. The team showed up and work completed in just over an hour. No trace. They even hauled off the giant new toilet boxes, trash, etc. The caulking job around each new unit is perfect and I tested for 3 days behind each with a Kleenex. Bone dry, zero leaks. Great job by this team and a fair price for a lot of work done will. Good value and work product from "Cold is on the Right". Cool name too. read more

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Had a jacuzzi tub leak. Called Plumb Masters and was delighted to hear they were on the way within 30 minutes. Oliver arrived and in minutes he had diagnosed the problem, replaced the faulty part (s) and we were back in business. We are very pleased with the service and quality of the work done. We will not hesitate to call Plumb Masters in the future. read more

Quick response and plumber is friendly. I like the way how they handled the problem, always discussed the issue with me first, give me options. Thank you read more

Pretty disappointed - Called to have them reconnect an outdoor, disconnected air conditioning vent. A $99 booking fee was collected. Two days later, the service guys show up and I show them the vent. "Oh, that'll be $249, for labor plus time. We're looking at an hour!" I told him he came 6.5 miles according to Google Maps, and sweating the connection wouldn't take more than five minutes. Suddenly, the price was reduced to $199. I've never met a service guy who could change prices on the spot like that. Five minutes later, they were back at my front door asking for the full $199. I inquired about the $99 prepayment but they had no record of it. I got everything worked out with their office, but $199 for 13 miles of travel and 5 minutes to sweat a copper pipe? read more

Happy with the installation of 2 Rheem waters heaters. Kari made it easy to schedule and follow up was great. Joey provided the estimate and all options for what we were looking for. Day of installation was great and the work area was all cleaned up when completed. Joey made sure we knew what to expect first week with the new water heaters. Would use this company again! read more

I had Cold is on the Right plumbers fix a job another plumber said they couldn't finish. Cold is on the Right finished the job perfectly and reasonably priced. They were prompt and did what they said they would with respect to the billing. Five stars or more! read more

Had a minor leak in a bathtub faucet and this company came to repair - they quoted $350 to fix. I asked how much was material vs labor and they said $50 material and $300 labor - so I asked how long the repair would take they said "1 hour" - so I asked if it's normal for a plumber to charge $300/hr. Seemed outrageous but wanted it fixed so agreed. 3 minutes later....yes 3 minutes later the work was done. So I paid $300 in labor for 3 minutes of work...will never use this company again because that is not how you treat people fairly. I understand a minimum labor charge for the trip but that should be $125-150 max. Giant rip off read more

could not be a better quality company to install your water heater. called at 10:30 and by 2;30 it was installed. it was a fair price with the code upgrades. Bren and mike were top notch. read more

Easy 5 stars from me. Thomas and Andrew were a pleasure to work with on our latest project. We had identified a potential shower leak and these guys came out to take a look and give their professional opinion and diagnosis. They were on time to all appointment windows, worked quickly and efficiently, and went out of their way to make sure I understood what the deal was at each step of the process. They're also very fairly priced and do an excellent job of cleaning up after the job is done. I would hire them again without a doubt! read more

Beware of unscrupulous practices. We had an issue with a toilet, they came out and said that it was unfixable and had to replace the entire toilet, proceeded to give me an estimated of $900 for the job. I went to a plumbing store and bought the part and replaced it myself in under 20 minutes. The guy that came out CLEARLY was scamming me. The store I went to laughed at the comments and the estimate from Cold is on the Right. Such disgusting practices. Shame on you!!! read more

I can't say enough good thing about my experience hiring Cold Is On the Right. Ryan at the office was very polite and got right back to me to answer my questions and was able to schedule me same day service. My PRV valve had gone out and the pressure to my house was crazy high. Santiago arrived on time (actually early!) diagnosed the problem and checked for possible other issues, quoted the job and fixed it on the spot! Less than 2 hours and we were back to normal. Thank you to the entire team for being so professional, prompt and reliable. I will call on you again for my plumbing needs. read more

I messed around and had one of the other guys come out to the house. I'm left with $1000's of damage I now have to fix. Never again! I can't say enough about the professionalism and competence of Cold is on the Right Plumbers. They came to my home, conducted a thorough assessment of what needed to be done, and explained it all to me -- straightforward in a way that made sense. I believe they are an honest company that stands behind their work (not a company that preys on people when disaster strikes). The plumbing service industry in Austin is full of snake oil salesmen and inexperienced technicians that can cost the average homeowner $1000's more than is needed per job. If you want to take your chances on one of them other guys -- be my guest -- you will NOT get what you paid for -- you will get headaches and that feeling in your gut when you get ripped off. Thank You, Cold is on the Right -- Thank You for being the reputable company that you are -- and providing an essential service the people of Austin need. read more

We had a toilet backup that we were unable to resolve ourselves. I called Cold is on the Right at 8:30am, and they were able to squeeze us in between appointments. Billy and Jack were here by 10am, asked all the right questions, removed the toilet, snaked the drain, reinstalled the toilet properly (it previously had not been), and were out the door by 11. They were prompt, pleasant, professional and friendly. I couldn't have asked for more. We also used CIOTRP previously to purchase and install a new hot water heater. Also a great experience. I would highly recommend! read more