The crispy sweet and spicy wings are SO GOOD I would give it more than 5!! Definitely recommend…read morethis place

I visited this establishment today, as my family and I do quite regularly, to order three drinks…read more We typically order between two and four drinks, and we consistently add boba to each one. Unfortunately, today's experience fell well below the level of service and attention to detail I have come to expect from this establishment. While placing my order, the younger employee repeatedly asked me to repeat myself. I specifically requested boba in all three drinks. One of the drinks was a Thai tea, for which I also requested no ice because I intended to refrigerate it and enjoy it later. Given the difficulty communicating my order, I chose not to leave a tip today, despite regularly leaving a 15% tip for the service I receive. Before my order was completed, I noticed that a customer who ordered after me received his three drinks before mine. At that point, the employee looked at me and then appeared to only be beginning the third drink of my order. When I finally received my drinks, only one--the chamango--had been prepared as requested. The mango-pineapple smoothie was missing the requested boba, although thankfully I was not charged for it. The Thai tea did have boba and no ice as requested; however, it was noticeably underfilled compared with the other drinks and was not satisfactory. I therefore respectfully requested a refund for that drink. The older Asian woman who appeared to be overseeing the establishment seemed surprised by my request. I calmly explained what was incorrect and why I was dissatisfied with that Thai tea drink. Unfortunately, rather than acknowledging the mistake, apologizing, and offering a simple resolution, she remained silent and unapologetic. That response was particularly disappointing because I would expect someone in a management or leadership position to take ownership when an order is not fulfilled correctly. I work in customer service myself, and I understand how important communication, attention to detail, accountability, and professionalism are. If I or one of my employees makes a mistake, I believe the appropriate response is to acknowledge it, apologize, and promptly make it right. Customers should receive exactly what they ordered--not a partial fulfillment of their order. I am posting this primarily as constructive feedback and, hopefully, as an opportunity for management to use this experience for future training. Every customer should receive the same level of respect, courtesy, and attention regardless of whether they choose to leave a tip. There should never be any form of retaliation, whether through the handling of an order, the order's place in line, or the quality of service provided. I will give the business account holder an opportunity to respond before deciding whether my family and I will continue bringing our business here. I sincerely hope this can be addressed professionally and constructively.

I love this truck! He had the best matcha and he also had some of the best soft pretzels. I highly…read morerecommend him.

Great service concern and clean place. Also nice banter and conversation as well as care for each…read moredrink heading out the window ...

I love ceremonial matcha and was excited to try Organic Tea House on Bear Valley after seeing a few…read morerecommendations on Yelp. I ordered a matcha expecting the rich, smooth experience that comes with quality, whisked ceremonial matcha. Instead, I was surprised to receive something completely different. As it turns out they use a matcha teabag. It would've been helpful to know that upfront. If you're a true matcha lover looking for the real deal, this isn't it. The staff was polite, but the drink didn't meet expectations. Disappointed, especially for the price.

I am so glad this location is closer to me!…read more Organic Tea Fusion, which originally started in Apple Valley, has expanded its businesses to 3 other locations. Each with its own personalities and menu, but still great service. So, before I discuss this location (Hesperia Location) on Bear Valley Road in the parking lot of Desert Valley Hospital, do keep in mind there is one near Victor Bowling (Victorville location) and another on Main Street (another Hesperia location). Let's talk about this EXPRESS location. That's what it is: a smaller menu with the same quality ingredients and in a smaller location. It shares its space with offices associated with the hospital, so be sure to sit in Organic Fusion Tea designated areas if you choose to sit for a bit. Upon arriving, you will see a Kiosk that you may order from. You may also enter to see their menu neatly written on a chalkboard (using marker, of course) and order from the Organic Tea employees. As for the atmosphere, this place is tiny. Maybe, just maybe, you will see Desert Valley Hospital employees waiting for their drinks as you scroll through the kiosk to place your order or read the menu. Today, I tried the Lavender Milk Tea and I made my modifications on the kiosk. It was made perfectly. There are other menu items I have not seen at the Apple Valley location, so I would like to return and try them. Such menu items include Happy Tea and Elder Healer, both of which I think are good marketing items for being in the same parking lot as a hospital. Food is not served here. The location is too small and can not accommodate a kitchen. Drinks is it's priority and it's called Express for a reason: it serves up the simple, quality drinks. Highly recommend if you are on the go and need a quick, organic, Tea drink.

Been here twice. Each time it was super busy but you know they are good…read more Had the burger and chicken sandwich. Both amazing but I prefer the chicken sandwich. Chicken was tender, everything fresh and will go back again to try different items on menu. Area kept clean. Staff is very busy but when they help you, they are friendly. Give them some time and have patience.

The burger was good reminded me of Tams but better quality. The zucchini reminded me of farmer…read moreboys. Overall it's not a bad spot I'd come back again.. staff was friendly and the place was clean. The fries taste made in house as well as the zucchini. The burger patty is thin kind of like a smash burger. If ur hungry I'd say get a double..

This place is crazy good. By far my favorite donut shop in the High Desert…read more The first time I had a Raspberry Fritter, I couldn't believe how good it was. I'd never even heard of one before, but now it's one of my favorites. Their muffins are amazing too. Everything tastes fresh and homemade, not like something that came off a truck. Honestly, I can't walk into Vons without stopping by Neil's first. That's become a habit. I love that they are not a big brand store, look family owned and operated - I feel like when I stop in there I get the donuts I can get anywhere else and I'm helping another High Desert Business too.

i understand it's 5pm and friday, but you close at 9pm. you have NO donuts other than a tray of…read morechocolate and apple fritters. what are you selling when you run out? this place needs more donuts available especially when you're closing at 9pm.

Would like to see the menu online. The coffee is good we had Farmer bros for years at my former…read moreemployrr

Farmer brother coffee us the best! I love when I see their trucks driving around because I love…read morewhen gas stations carry their coffee. A lot of businesses have started carrying farmer brothers coffee and I'm loving it.

This morning when I visited this location to pick up a mobile order, I walked in and stood at the…read morecounter where they're completed orders are usually placed. I stood there for over 12 minutes without being greeted while Celeste, Stephanie and Jenny who are baristas continue to walk back-and-forth placing drinks on the counter, but never greeting me or asking me was I there to pick up an order after waiting for approximately 12 minutes? I went to ask the cashier what was the corporate number and the number for the manager, Stephanie interceded and asked was everything OK and I let her know that everything was not OK that I have waited for over 12 minutes and not been greeted. Our act was either there to pick up an order. Stephanie proceeded to say that she had greeting me which she had not, and I proceeded to let Stephanie know I was not greeted because if I was greeted then they would be well aware that the order that I was there to pick up, which was two bags had in fact, been sitting on the counter behind the baristas, not in front of them where I can just grab it and go. After making Stephanie aware of this in her going behind the counter and grabbing the drinks and handing them to me, she did apologize and I left the store. It is very sad to me that in the world of customer service you're walking into a business that serves a drink that is designed around the morning and people are walking into an establishment in the morning and not being told good morning and not being greeted from the time that people leave their house then they get to Starbucks that's their first interaction outside of their home that can reflect the rest of their day. This was a horrible experience because Starbucks is mainly catering to the morning crowd. Why is nobody saying good morning why is nobody saying how can I help you? Why is nobody greeting people who walk into that coffee shop the ladies at this location need to do better. There's no reason why anyone who walks into that place should be standing anywhere for 12 minutes unless they're in line waiting to place an order.

The service is amazing and the ambiance in this establishment is positive! I personally stop by…read morethis Starbucks because the kind staff and warm invites! Stephanie is AMAZING and her strong leadership and team is always going above and beyond. The restrooms are ALWAYS clean. My coffee is made with love everyone come, no matter the time. Great Starbucks and it doesn't have a drive through but I'll still order here just to go in and say hi to the friendly staff. Albert is great and Mia is doing an amazing job with the establishment!

Ordered two venti mocha Frappuccinos and both were delicious like a coffee icee with absolutely no…read moremocha sweetness at all. So disappointed, first time I've ever been disappointed in Starbucks visit.

The best Starbucks up here. The lobby is always nice and clean, and the baristas are always super…read morefriendly. They can get really busy weekday mornings, so show patience!! Albert, Stephanie, the manager, and some of the evening baristas are super friendly and go above and beyond in making sure our orders are always right or kind even if I stop for a water.

Worst service my poor daughter had to use the restroom. We are traveling from Huntington Beach back…read moreto Las Vegas and they told her she could not use it without purchasing something mind you she is a child and was just trying to go to the bathroom and started crying.

I've visited it this location this morning and as soon as I walked into the establishment, all of…read morethe employees were saying good morning they were greeting me immediately. When I walked up to the counter of barista asked me how can she help. This is the exact experience that people should receive when they walk into a business, especially in the morning I asked to speak to the manager and the manager Kimmie came out smiling and with a cheerful attitude asked me how can she help me? I proceeded to thank her and let her know that she has very professional and well trained staff. I had visited the Starbucks location Across The Street the day before and had an awful experience and this Starbucks set the bar to how customers and get should be treat treated 10 stars all across the board they always have good food. Their restaurant is always clean. Management is great and the team is a reflection of their management.

Good vibes and a good signature milk tea! Lots of space too so you can bring larger parties of…read morepeople.

Amazing food and drinks love the place and had a good time and the service was also great and had a…read morenice ambiance the one bad thing is that the cups are way too big.