Janelle and Matt provided exceptional service today. They were very kind and genuine. I appreciate them! Be careful when ordering through the drive thru, sometimes I have had some trouble getting my order taken correctly the first time. I went inside today and that made my experience better. read more

"I was really disappointed with my visit to Starbucks today. After making a purchase earlier, I was told I couldn't use the restroom unless I bought something again. The staff wasn't flexible, and it left a bad impression. I don't think I'll be returning anytime soon." read more

I've visited it this location this morning and as soon as I walked into the establishment, all of the employees were saying good morning they were greeting me immediately. When I walked up to the counter of barista asked me how can she help. This is the exact experience that people should receive when they walk into a business, especially in the morning I asked to speak to the manager and the manager Kimmie came out smiling and with a cheerful attitude asked me how can she help me? I proceeded to thank her and let her know that she has very professional and well trained staff. I had visited the Starbucks location Across The Street the day before and had an awful experience and this Starbucks set the bar to how customers and get should be treat treated 10 stars all across the board they always have good food. Their restaurant is always clean. Management is great and the team is a reflection of their management. read more

After picking up my eldest daughter from orchestra, we dropped by this Starbucks to pick up a couple frappes. I drove through drive-thru. We ordered 1 Grande Mocha Cookie Crumb Frappe and 1 Venti Caramel Ribbon Crunch Frappe. I am feeling a little under the weather so none for me. When we got to the window, we were immediately greeted with a nice hello. I handed over a $10 gift card. Total was $13+ so I had to add $3+ in cash. Before we even finished paying, both drinks were already being handed to us. That was fast! Thank you. Per both my daughters, both drinks were very good as they usually are. My youngest didn't think venti was that large. She's going to stick with grande going forward LOL. Friendly and pleasant staff plus awesome and quick service! That's how it should be all the time. Thank you. Exterior was well kept, but it's located in a small plaza so parking may be limited. Anyway, this may be our go-to Starbucks when we're in the neighborhood. read more

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I go here after I get off work and they have the best hospitality. My drinks are always amazing and the baristas are outstanding.

Worst customer service today 12/20/25 at 11am. No one greeted me when I came in. Then they ignored me and helped other people who came in after me. I had to leave without even getting service or product. So sad to employe 6 people and only 3 are working the other 3-4 are standing around talking to each other and not helping the customers. read more

Usually Starbucks is not consistent with their drinks, but every time I've come here they are on point. They also were usually very nice when I went to pick up my drinks and attentive. read more

nice clean starbucks. always very busy and you have to make a purchase to use the restroom. the code is 2525

They pass off app orders as completed and ready for pick up, yet when you arrive the order has not even been started Very Typical at this location read more

It's so upsetting that even after they charged me twice for cold foam they still can't fill up my cup with it. & the girl in the window with streaky blonde hair says that's all we can give you. I said you charged me $1.25 twice for the cold foam so what am I really paying for then? Do better! read more

If I can give them 0stars I will. This supervisor in charge was the worse ever and honestly she/he was either having a bad day or just doesn't seem to enjoy his/her job . Notify that the drink tasted like chocolate which did not want he/she right away gave me an attitude and didn't even care to say I'll fix for you or if I would like to change the drink he/she snatched the drink from me and tossed it forcibly into the trash yet had the audacity to continue with the attitude . This person needs to get some better training for customer service. read more

Hands down the best Starbucks I have ever been to. It is ALWAYS a great experience. Everyone is so courteous, kind & always happy!! I would recommend this location to anyone in the HD! read more

Amazing service , Sage is an amazing worker made my day better honestly such an enjoyable conversation very joyful ,she so positive, very caring about the customers, good Starbucks recommendation read more

At 6:35 their was three workers and one out of three of them treated like human and was very nice and the other two were chatting off even when I tired thanking them for severing me but no response just a dirty look and back to their conversation, and filtration. The guy with brown hair 6'6 was the only one that was a true employee and the others were treating it like it was high school read more

So excited to get my iced pumpkin spice latte. It was so good, but then... I get a piece of plastic when I took a sip. read more

Starbucks - Plastic in my coffee - Coffee & Tea Near Me - Hesperia, California

40 min wait in line, black thing in my drink and CHLOE said that's bizarre and made it seemed like I was lying at the drive thru after I pulled up to return the drink, I'm not sure about how Starbucks does training but making the customer feel like they're lying when they are about to pull up to the window and show you the proof is not professional at all. CHLOE likes to hand you your drinks while grabbing them from the top and that's a big no because she's handling cards and cash as well and will all the COVID stuff that's not very sanitary. The Starbucks on Cottonwood is amazing compared to this one, at the other location they have great workers and amazing drinks not watered down. read more

Awesome service! Staff is helpful and very sweet. They greet you and give your order in a timely manner. KEEP UP THE GOOD WORK

Zarays costumer service was so amazing she's so sweet and pretty & when we pulled up to the window the rest of the girls working there were very nice as well. We'll be returning to this location everytime! read more

Rude employees, I found a black thing floating in my drink gave me attitude for it then said they would make me a new drink and they just scooped the black thing out and filled it up with more juice. Disgusting. read more

Very clean establishment. Fast service. I will definitely walk in every time I'm around the area. Thank you.

First time at this location. Ordered per usual off the mobile app and was greeted in the drive-thru by Molly who was very friendly and courteous. Good job! read more

I often visit this location before work but today I just don't know what happened , the person on drive thru was all over the place , rude and just did not look like he was having a good day , not an issue , until I saw my drink and was legit left with a wtf , I asked politely if I can have it remade , he ignored me and closed the window and said nothing to me. The picture below shows my drink that I received. read more

Starbucks - Nothing but melted ice - Coffee & Tea Near Me - Hesperia, California

quick and good quality drink, the two important things I look for when ordering a coffee, will be coming back again. very clean

Really poor service I will never come her again there were slow and rough hate it !!!!

Longest Starbucks drive-thru I've ever waited at, this is ridiculous. It's just coffee!!! To top it all off the employees here suck at taking orders and multitasking. read more

Last night we went as always to get our delicious drinks from Starbucks and Heather took our order via drive through, we order a venti blended strawberry lemonade, I believe she didn't know this drink because she asked several times and at the end didn't gave us what we asked for, she was visibly in a bad mood, maybe because it was 20 minutes before 10pm and she might want to just leave but her customer service was so poor. We even feel ashamed to ask her again for the right drink. read more

Starbucks - This is what she gave us - Coffee & Tea Near Me - Hesperia, California

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I waited in line for 45 min. I gave my drive through order more than three times. I get to the window and the two drinks I ordered were not on my order. Instead of apologizing to me for not having my order correctly, the girl at the drive through window was extremely rude. I gave my order several more times and she still continued to ask over and over again "what was the order?" The order was two medicine balls and two cheese Panini's how difficult was that order? I drove off without my order after almost an hour in line. For the price of a cup of coffee at Starbucks, they could at least be cordial. Good customer service is almost non existent! Wow! read more

Very very very bad customer service. The employees are always in a bad mood. An associate by the name of Albert was very unenthused to take my order. I only ordered 3 small things. He was full of attitude even though I was very kind and respectful toward him. read more

Starbucks - Exterior - Coffee & Tea Near Me - Hesperia, California

Been here several times. Good little spot with drive thru. Made order thru app it was ready by the time I got there. I have been trying different flavors and combinations, I must say it was pretty good but I decided to add a banana on my vanilla bean frappuccino and it tasted like the banana may have been green. Not quite ripe enough for my taste. Aside from that their service has always been good no complaints. read more

I typically go to this specific location in the afternoons but I was able to visit in the morning and it was very pleasant. No matter what time you go there is always an extremely long line but it definitely shouldn't scare you away. They do a great job at getting the drive thru line down quickly. There is not a lot of space in the parking lot but it's an engineering problem not theirs. I also love that they carry peppermint tear round.. I love adding peppermint to any mocha flavored drink I get!! read more

Starbucks - Coffee & Tea Near Me - Hesperia, California

This location is on my way to work, so when I need my fix- this is the place! I typically mobile order and my order is ready when I walk in. The partners always greet me and say some variation of "have a good day" before I walk out. Today, mobile order were especially backed up (busy, holiday season, cold outside). The manager, David, was standing at the mobile hand-off and ensuring that he verbalized order statuses so that the lobby full of customers knew if their order was ready it being worked on. I appreciate his effort in letting customers know that they are busy and that the baristas are working to get everything out while he manages the "hand out" part of it. I also come to this store in the afternoons for an afternoon pick-me-up often and even if their drive thru is 10 cars deep, I'm in and out quickly and with an accurate order. This store is on it! Thanks for providing a great and consistent experience! read more

I've only been to this location on weekends..especially Sunday afternoons.. HORRIBLE SERVICE. Slow, unorganized staff, kept dropping cups, using same dirty towel to wipe steamer. I didn't want to be rude but I said excuse me I've been waiting here for over ten minutes for my hot chocolate and I'm about to get my money back and leave. Nice young guy finally got it for me, the young lady at the takeout window gave me attitude death stares. Very immature & unprofessional read more

Yesterday I went to the Starbucks on Hesperia Rd in Victorville Ca. I wasn't feeling very good due to the fact that my business isn't taking off like I would like and my personal situation is stagnant. I agreed to meet someone for a coffee and didn't even take the time to put on a decent outfit. When I walked in the aroma of the freshest coffee I've ever smelled was almost immediately cancelled out by the energy and pleasantness of the crew. ( not manager) the crew. They all looked like they were having such a great time together working with genuine smiles on their faces. I was greeted and sadly I gave the weakest response back because I was feeling so decaf. Just then this little brunette version of Cindy loo Who gives me the most energetic welcome to Starbucks I've ever received. I looked at her and couldn't help feel better. I watched her for a second and heard someone say "Andy you're at a 10. I need you to go down to a 2. Now I'm a retired Marine and I've been to combat. When we have the initiative to crush the enemy, you would never hear a general tell Marines to go easy on them. Her enemy was my slump and she gathered her courage and without any warning adjusted my attitude for the better with her charisma and audacious tenacity to make me feel like a friend she's making a coffee for feel better. I smiled and said hey I like Andy at a ten. Andy you keep doing what your doing. I have no idea how long she has been a team member of your fine organization but I know a leader when I see one. I've done what I can to articulate to you that you have a star who's about to go supernova. It my assessment that she be put into some kind of management training so her infectious personality can permeate through to those patrons who can get a coffee anywhere but chose Starbucks for the feeling of being important enough to have your name hand written on your cup. Andy don't ever be a 2. 2's are for those who settle. Thank you for your wonderful service and to the rest of the crew. You make the atmosphere and yesterday the atmosphere was amazing. Please keep it up. I'll never go anywhere else for coffee if I can help it. I'm a regular for life. Respectfully Submitted; Jose Rojas SSGT/USMCR read more

0 Ridiculous line for a drink that looks piss. Since when does Very Berry Hibiscus look like this!? Horrible service read more

Starbucks - 0 Ridiculous line for a drink that looks piss. Since when does Very Berry Hibiscus look like this!? Horrible service - Coffee & Tea Near Me - Hesperia, California

The Starbucks on the corner of Hesperia Road and Bear Valley Road has a great staff. The only real problem at this location is parking: there is never enough available spaces, and people drive particularly crappy here. Backing up and squeezing-in and blocking each other and not looking where they are going: it's inevitably a super-frustrating mess. The drive-thru can also be a totally crowded affair. You can't view the drive-thru line from the entrances, so when you pull in: SURPRISE! , you're car number 8 in line! Congratulations, you have a 15 minute wait and car number 9 is now behind you: you're trapped, have fun! If you can find a parking space, just park and go inside to order. The baristas here are all super-friendly and competent. read more

Starbucks - Taco Tag - Coffee & Tea Near Me - Hesperia, California

I have never had a problem with this Starbucks until today. When I arrived at 4:50 because they open times says 4:30, and 3 employees sat in the parking lot waiting for me to leave before getting out of their vehicles, and going inside. If the store opens at 5 on Sunday's I feel like the hours need to be update on here so nobody wastes their time again. read more

Today.. 2 stars.. I usually get what I order.. But not today... When you're given the incorrect order.. It totally defeats the whole purpose of going thru the drive thru.. Now I gotta park in this CRAZY parking lot and walk in for correction...ughh.. QUESTION. . Do they not give it you for free if they make it wrong anymore?? IM LACTOSE.. so I ASKED FOR SOY NO FOAM.. HMMMM.. I GOT REGULAR MILK WITH A HALF A CUP FULL OF FOAM... DRIVE THRU.. FAIL! read more

Starbucks - MY CUP WAS GRANDE FULL IN A VENTI and what a waste of gas money to have to drive all the way back for correction... NOT A HAPPY! - Coffee & Tea Near Me - Hesperia, California

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You know... I HAVE to agree with some of the other reviews here about the drive-thru waits and how LONG it takes to get your order. But the employees who help you out seem very nice. I mean I don't know if they can HELP the fact that it's taking FOREVER... but ONE thing that I DON'T understand is that EVERY SINGLE TIME I try to order JUST a plain HOT TEA 'Jade Citrus Mint' tea bag Venti... they can NEVER understand that. They ALWAYS ask are you sure you don't want lemonade added to that or peach, ETC. My husband JUST wants the PLAIN tea bag HOT TEA! But it takes FOREVER to get them to understand that... so NOW I'm thinking... maybe it's the ORDERING of these drinks that's making everything go so SLOW!? I don't know... but this 'slow-CATION' is one I don't like using the drive-thru for THAT reason... but the employees seem sweet, kind. read more

Starbucks - Drive-thru - Coffee & Tea Near Me - Hesperia, California

The moral of one of my fav Starbucks has died and so has the quality of their drinks frapps that are just so watery I almost can't taste the caramel. That says a lot being that the caramel is as sweet as it gets smh . So not impressed today. I will continue to give them a chance experimenting with the days and times I go and see if it has anything to do with the rush or it's an all the time issue. As for the drive thru window barista attitude wasn't very welcoming. There was an issue with my app and my available balance no problem I'll reload as I'm a gold member so it would be ideal to avoid next time, but by god did she look at me as if I was not going to pay . The first time I've ever felt so unwelcomed as if my money or the money she thought I didn't have wasnt good enough read more

Starbucks - Coffee & Tea Near Me - Hesperia, California

I have been stuck in drive thru for 20 minutes. And the girl got my order wrong.. but the gentleman in drive thru was very nice. And corrected my drink for me. His name was aniket I think. But they definitely need to work on their speed. It took almost 30 minutes at 330 in the afternoon. read more