Sam and his staff are the best.Their work is exceptional.My shoes look brand new after whatever…read morerepair is needed.Prices are fair and they always are very friendly and kind

I brought in a pair of men's dress shoes for a polish and refinish. When I picked them up the shoes…read morelooked okay. Not great, but okay. However, there were no laces. When I asked where they were, he claimed they didn't have laces when I brought them in, and that he didn't remove the laces when he polished/refinished shoes. First off, who does a whole shoe polish without removing the laces? No professional I know. Second, I know for a fact that they had laces in them when I brought them in. His solution was to sell me new laces. After charging me $30 for polishing/refinishing the shoes he wanted me to pay more to replace the laces he apparently lost. Of course I said no, I wasn't giving him more money. I will not return to Cascade Shoe Service. There are plenty of others I can go to instead.

I've only had one experience there - but I was impressed. They fixed my daughter's (favorite)…read moresoccer cleats while I waited... He explained that if there were any problems to take it right back in. Very fast, very friendly.

A gem in the rough. River City Footworks (in the location previously known as the "Soul Man") does…read morean amazing job at taking care of your footwear. I have taken in shoes that I presumed were ready for the trash heap to find them in near-new condition. I have also had other items sewn that I didn't think could be repaired. Prices are great. Ed is there to provide great service. More on his story can be found in the Grand Rapids Business Journal (subscription): http://www.grbj.com/GRBJ/Nav/Login.htm?ArticleID={D357FC87-A7D6-45F9-8448-32C846E74388}

Outstanding craftsmanship. My Allen Edmonds shoes have never looked better. I always worry about…read morerepairs to my expensive shoes but no concerns here.

This is truly the best shoe repair business I've ever encountered, and that's saying something. I…read moresell online and sold a pair of white heels. When I went to ship them, I realised they had a blue streak that I could not get out. He dyed them for me in no time for an amazing price and my client loved them. It doesn't look like much from the outside, but trust me there's a Magician living inside. I've been to a few others around town and none of them compares to Heel & Sole. PLEASE NOTE: Google got the address wrong, so I almost missed this superstar so I suggest calling before you head out!

Charlie is fantastic. I've brought in countless heels to be re-soled and have the neels replaced…read more He knows his stuff and the prices are affordabel. My only complaint would be that sometimes they close before their posted times. Granted it is a small business so I get the need to run out but he called yesterday saying a pair of my shoes were ready and I headed over around 3pm to grab them and he was closed for the day. A bit of a bummer since I don't work downtown often. Other than that the team there is great and I'd highly recommend them for whatever your shoe repair needs may be!

Charlie's is awesome! I've had shoes polished here and have always been very pleased with the…read moreoutcome. Once when I was waiting in line I recognized one of the violinists from the symphony who was sitting next to me waiting for a pair of shoes that she performs in. She told me that she loves Charlie's and uses them often. Had I known years ago that my dress shoes would look so good with just a quick trip to a basement shop in the McKay Tower I would have been taking my shoes here years ago.

Myron did excellent work repairing my wingtip black leather shoes. He got the job completed in less…read morethan 24 hours. He also polished my shoes, leaving them looking great. Outstanding service, highly recommended.