Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

I have used VHS twice for work at my home. I had a Ring smart video/doorbell installed on the front…read moreof my home. Sure, I could have installed it myself, but would I have been brave enough to drill into the brick on the front of my house and not ruin everything? Probably not. So happy that Doug (one of the owners) knows what he's doing. He took care of ordering the parts, taking care of installation, and showing us how to use the app on our phones to get the most out of the system. He didn't try to upsell us on any additional products. We used VHS a 2nd time to install a smart lock on our home. Again, Doug showed us the various options available and pointed out we should choose a color that matched our existing hardware (I would not have thought of that on my own). He took care of ordering and installed for us. He ran into a few snags removing the existing lock and then getting the new deadbolt to latch. I can only imagine if my partner and I were trying to install, we would have been freaking out. Doug handled everything in stride (he's done this a few times). We thought we could download the app can get it connected to our Smart system ourselves, but again Doug was there to help us out when we got stuck. The personal attention that they give at VHS is unmatched. Communication via email with both Doug and Sean was easy and quick. They were available even after 5pm and on the weekend to work around our schedule. Of course, you could try to do everything yourself, but they take the thinking and arguing out of the equation. That's absolutely worth it to me!

The BEST electrical contractor in St. Louis! We had the best experience having Paramount complete…read morethe electric for our kitchen remodel project and would recommend them to anyone looking for electrical work. During our remodel, we had to deal with a contractor who unfortunately did a poor job. The electricians, Shawn and Brian, immediately noticed and recommended someone they know and work closely with to come out the SAME day and give me free advice. After letting our old contractor go, we then hired that contractor that completed the job right in a day! Because Paramount's electricians went above and beyond to help us find a solution, we saved thousands of dollars and they did an amazing job on our new lights, switches, and electrical work.

From the owner: Paramount Companies is a woman-owned, full-service provider of security systems, fire safety,…read morecommunication solutions, and electrical services serving St. Louis businesses and homes. We specialize in commercial surveillance, access control, intrusion detection, fire alarms, mass notification systems, audio-video, conference room solutions, and EV charger installation. Licensed for all medium and low-voltage applications, we deliver customized design, installation, and ongoing support backed by an ironclad warranty. Contact us for a free estimate.

I used this company solely because my landlords at the time had them install a fire monitoring…read moresystem. The installation and equipment were significantly overpriced, roughly triple the cost of other providers. From the outset, we encountered ongoing issues: technicians were dispatched multiple times to fix problems, but the issue remained unresolved. I was billed for an invoice and for a monitoring service that did not function. My calls to obtain results went unanswered. As a result, I stopped paying for a service that was not working. The account was subsequently turned over to collections, despite my continued attempts to contact both the company and the collection agency. I am now facing a lawsuit for over $6,000. This dispute could have been avoided if the installation and service had been performed correctly from the start.

I want to commend the excellent service and support provided by ABF Security. The personal service…read moreprovided by Amanda Cullen is simply best in class. I came to ABF from a Ring monitoring subscription and the difference in protection and service is substantial. I recently was traveling and a storm knocked out my system and caused some strange behavior. I was able to engage ABF support via text message using the plane WiFi and with their help enable the cleaning people to access house without tripping the alarm. Remote diagnostics were run and Josh from ABF was out the next day with a fix and also some additional insight on what my ABf system can do with advanced smart home tech. ABF does so much more than simply provide monitoring and they are worth their price. If you are using inexpensive and basic alarm systems, I highly recommend upgrading with AbF and gaining enhanced protection and peace of mind. They are part of the Alarm.com ecosystem which means it's the most advanced and always evolving in its simplicity. Thanks Amanda Cullen for going above and beyond!

I'm disappointed with Vivint for a number of reasons. First, the sales practices seem very…read moredeceptive. I had an associate show up at my house and offer a discount to install the system if I would become a "model home". However, it seems like that was essentially BS. I calculated the cost afterward of just buying the equipment individually and installing and it would have been less overall. Turn these people away if they show up at your door and do your research!!! I had been planning on getting a security system after recent vandalism on my street of several cars, but I regret buying Vivint now. In addition to the sketchy sales practices, I also think they up-sell their equipment. I was told the cameras were such high quality that I could zoom in and still clearly see the picture. Not true at all... even after upgrading my internet. The picture is okay, but not great or crystal clear like advertised. They also botched the install on my one camera, and it's so low that you can't see anything if a vehicle is parked in my driveway, making it useless. I was also sold a better door sensor than what was actually installed. Lastly, I was told my system would work via cellular service if my WiFi went down, which also doesn't seem to work as the whole hub just seems to disconnect without WiFi. Thankfully I haven't had to test it in a true emergency. To top it off, I asked the associate before purchasing about potential price increases in the future and was told my price for my service would not go up. Well, you probably guessed it... prices are increasing. And to make it worse, I recently purchased an Alexa Echo device, seeing that it was compatible with Vivint on the Vivint app. Well, it turns out that they discontinued their "partnership" with Alexa, but they haven't updated that throughout their app/website yet. I'm really annoyed, since that was a big reason for me purchasing the Echo. I am seriously thinking of just canceling my service with Vivint, and trying to sale off the equipment. However, apparently trying to cancel your service with them is just as difficult as everything else. Overall, I would recommend just going with another home security company. Otherwise, do your research thoroughly to ensure this is truly the company you want to be stuck with for a long, long time.

I've been a customer for Vivint for over 2 years. It has been the biggest mistake I've ever made…read more Absolutely terrible customer support, terrible non working equipment. I am still paying for the over priced non functioning system. It has been an absolute nightmare dealing with this company. They will not replace or repair their equipment without you paying for the extra warranty. They will also charge you for someone to come to repair their defective equipment. Stay away

I would not recommend Hackett to my worst enemy. Our system has never functioned properly since…read moreinstallation over one year ago. Our representative has failed to find a solution to the issues he has personally acknowledged and Hackett has refused to refund us the thousands of dollars paid for the system. They continue to call for past due balances on monitoring for a system that was not being monitored. The representatives are arrogant, ignore requests and take months to respond. Service (if they answer- which is extremely rare) can literally never fix the issue. I have experienced issues with them for years now in both my homes, two family members have had their Hackett systems removed and switched companies because Hackett is terrible in all respects. Our experience with Hackett is resorting to litigation. Do not ever use Hackett.

The monitoring station is very knowledgeable and neat to talk to. If I have an issue with my alarm…read moresystem they will try to help me.