Customers Beware: Unsafe Behavior and Unresolved Damage…read more
This has been the most disturbing and unprofessional experience I have ever had with any service provider. My daughter hired On the Go PC Repairs to fix a cracked screen on her $2,000+ computer. What should have been a routine repair turned into months of silence, additional damage, and ultimately an assault inside my own office building.
After the initial repair, my daughter discovered that the camera -- which had been working perfectly -- was now broken. The company first quoted around $500 to fix the issue, then later agreed to $200. She has initially paid about $400 to fix the cracked screen, and we later discovered that the camera ( which is attached to the new screen replacement was defective. In both cases, fees were fully paid because service.
On the 2nd repair, they kept the computer for over five months, ignoring repeated calls and emails. On the day of delivery for the 2nd repair, we were informed that the USB port was now broken, even though it had been fully functional before we handed the computer over. Again, the owner vehemently denied any wrong doing, and stated that these things happen" , but that he can repair for $300.
Of course, I informed the owner that we were not interested in doing any more business and questioned how is it that this port is not damaged. I also want to mentioned that this is a high-end Apple computer and recently purchased a couple years ago. When I met with him to received that the computer after paid services.
When I refused to sign a document stating that I was satisfied with the service -- especially given the new damage and the months of unresponsiveness -- the owner became physically aggressive. He grabbed me and restrained me from walking away because I would not sign a paper saying I agreed with the service, despite the fact that we had already paid in full.
This happened inside an office building lobby and in full view. Police were called, and assault charges have been filed. Building management documented the incident as well. I ultimately needed a police escort because I no longer felt safe in my own workplace. When the police questioned his justification for his action, he admitted that he gets customers all the time who are unhappy with his service and they reverse credit card charges.
This company's conduct was unprofessional, damaging, and ultimately dangerous. I strongly urge anyone considering their services to look elsewhere. I wish that my daughter had done her research to read the previous online reviews. Another note : This company does not have a physical location at the office on the website. They use this address to deceive people into thinking that this is their established store front, The owner only uses this address for customers to drop-off PCs and pick-up their PCs. They fill in their form for service at the front desk, but will never speak with a real consultant in person. He does not have an office there, it is just an address and the receptionist working a the desk does not work for him.
No customer should ever be physically assaulted over a repair -- especially one that was already paid for.
Lastly: I wish that I could give a negative zero stars
