Communication with the guy in charge from the office was terrible. He never returns calls in a…read moretimely manner, have to call numerous times for him to finally return a call. He made me feel as my house was of no concern to him and it gets done when he has time to get to it. Very unhappy with them and do not recommend them at all.

I have contracted with several other restoration companies in the area and Accord is the only one I…read morehave ever had problems with. Do yourself a favor and stay far away from this company. They don't seem to realize or care that people will actually give them bad reviews for bad service. Which is exactly what they did. In May of 2017 I had a water leak in my kitchen from my dishwasher damaging my kitchen floor. Accord was assigned by my insurance company and I said fine.., no problem. Joe Lapano the contract manager seemed nice enough at first. On the day they tore up the kitchen flooring to replace it... imagine my surprise when I came home to find not only my kitchen floor gone but the foyer flooring gone as well!! When I called Joe he said ... " sorry for the mistake"..... very nonchalantly like almost nothing had happened! How does my kitchen floor translate to the flooring in my foyer? Pretty big "mistake." I happened to really like the hardwood flooring in my foyer and bathroom which all matched. When I pointed this out to Joe he then said all flooring would be replaced which it eventually was. Then there was damage to baseboards and paint which I had to have Joe come look at and have repaired. But to top it all off they scratched a dining room side table door panel moving furniture. I pointed this out and they took it to be fixed. Well five months went by with hardly a word from Joe unless I emailed him. Emails frequently went unanswered and he was never in when I called. Finally he answered back and stated he had received it back but wasn't happy with it so back it went to be fixed again. A few more months went by... more emails and calls. Finally Joe said he had the door back. When it was finally back it was noticeably lighter than the other door panels on the side table. I texted Joe a picture and he agreed this was the case. So for the first time in this ongoing year long saga I asked for his Boss's name. His boss Craig also took his time in responding. When I finally spoke with him on the phone he was extremely rude and defensive. I told him anyone else in my position would have contacted him ages ago and raised the roof over all that had gone on. He refused to give me a name of anyone he answered to stating he was the Vice President or CEO of the company.... I don't remember which. He made me tell him " my side of the story." What does that mean? My side? I'm the customer! Long story short.... he absolutely refused to reimburse me for the cost of the table. His solution was to take the door again to try and fix it which I absolutely declined. He did concede to my not paying the 500.00 deductible on my insurance.... which is something.... but doesn't cover the cost of my table which is a matching set to my dining room table. I have read other reviews on here in the same vein as my experience. My real issue with this company is the excuses, lack of communication and professionalism and lack of respect for the customers they are serving. If I could give this company a minus star review I certainly would. Stay away from Accord!

This is the second time I have used C&Z for remodeling and renovations. I cannot speak for…read morerestorations due to fire or water damage...but I CAN speak for renovation work. We had a second floor and garage addition over 18 years ago from C & Z. Flooring installed in the second floor is still good after all these years and did not need to be replaced. This time around, I contracted for another addition to the side of the house and a kitchen remodel with other work being done to every single room in the house except for one. This was a huge undertaking. Hats off to the crew who did the first remodel as there were 12 people living in the house during that renovation; this time there were only 7 people living through most of the renovation (and a dog) increasing to 9 towards the end of the work. While the crew members changed over the years, Aaron Holbrook was present for both remodels. Trying to remodel and renovate around so many people was challenging and so we are grateful to Jonathan King, Patrick Smith, Ron, Anthony and especially Jason who almost single handedly painted the entire house. The crew had to work around all these people while installing cabinets, flooring, painting, ceiling tiles, framing, etc....The crew was flexible, considerate and courteous. I feel the overall cost of the project was fair for the amount of work that was done both inside and outside of the house. We will be contacting them again for future work.

I couldn't be more satisfied with the competence, compassion, professionalism, quality of work and…read morededication to service and workmanship C&Z afforded after the fire that destroyed my home on 3-3-25. Communication was excellent and the work ethic of the company was reflected in EVERY team member throughout the project. Having lost my husband just 20 months prior to the fire that ravaged the home we built and contents curated over a lifetime, I am especially grateful that I had the opportunity to work with this company. Special shout outs to Jonathan King, the Project Manager who kept the project on track without sacrificing a single detail, and to Patrick Smith, Derek Thomas, Aaron Holbrook, and Jase. This crew and the rest of the team had my back all the way. I highly recommend C&Z - it would be impossible to have greater praise for all they did to get me home within 9.5 months.

I'm not really understanding all these negative reviews as I had quite the opposite experience. I…read morehad an emergency flood due to my neighbor who I share a wall with. Their sump pump had malfunctioned and lots of water came through the party wall. It was a traumatic experience for me in many ways. Andy sent his crew over right away to start the water clean up (in the middle of the night) and personally came over several times AND checked in with me constantly. He bent over backwards for me and even called my insurance co several times trying to help fight my cause. Andy was constantly in contact with me and he definitely treats you like you are his only customer. I have to say Miro is also top notch. I highly recommend this company!! Very quick and knowledgeable. I also disclose that in no way am i related to this company, nor did I know them previously to this job.

I'm shocked and horrified that they are back in business. I used them in 2019, but had to fire them…read moreseveral months into the fire restoration as they had not yet provided us with a single quote. When we finally got my belongings back from them many items were severely damaged despite being fine after the fire. The house they "packed" was still full of belongings, including trash bags full of undamaged personal items. It was an insane situation, but it got so much worse when I hired Reynolds to finish the project.

Corey has saved me with 2 emergencies. He is 100% reliable, responds quickly, communicates clearly…read moreand does great work.

From the owner: White Knight Restoration is the industry standard for professionalism, integrity and customer…read moresatisfaction in all things insurance restoration.

When your home suffers from a tragedy, Servpro came to the rescue! After being on the list with…read moreanother company, I got a call 2 days later from them, letting me know they couldn't get to me, they were too busy! I then called servpro, Jason answered and was so friendly, he had someone come out the next day. JP and Chris were assigned to my home. They both were caring, friendly, professional, and made me feel like I was the most important job they had. They took action immediately to dry out my basement. Thank you Servpro, I highly recommend your company!

It isn't often one gets to complement a business that follows exactly what it says on there…read moreadvertisements. But Servpro does EXACTLY what they promote in there ads. Response was in 20 minutes, they took control and reassured me that things will be back the way they were. My ceiling was leaking all over the basement and they took control of it. Finally thank you all.

A tree fell in our house causing extensive damage. Keystone came right out and made temporary…read morerepairs in order to preserve our house. They gave us a quote for complete restoration and worked with the insurance company to resolve the situation. They are honest, respectful, competent and they do good work. Unfortunately at a later date we had another similar incident. Once again they came out and saved the day! If I use a contractor more than once you can bet that I am happy with them. They surmounted extreme challenges during the pandemic to make us whole again.

A plumbing disaster in my townhouse destroyed flooring, walls, and ceilings on two levels. I'd…read morebecome a long-distance landlord due to circumstances so it was important that I find a trustworthy contractor to rebuild and Troy and Keystone didn't disappoint. I chose them based on good Google reviews so wanted to pass it on here too. The crew was courteous, easy to work with, and did great work. We had to work with two different insurance companies and they made this seamless as well. Great experience considering the reason.

Mark was punctual, professional, and very helpful. Gave me an honest review of my situation and…read morewhat alboth I could do individually and what his company could do. The service charge brings a professional to assess. I appreciate exactly what he did and offered.

We had a roof leak in our new office. I called Turning Point and they came right out. Gave me an…read moreestimate which was below the insurance company's estimate. They started to rip out the flooring and any other ceiling damage to start mitigation. once our floor was dry, we got the flooring in and installed, trim work done and looks great. They also moved the office furniture to be able to lay the flooring and moved it back after. They came back after the Easter weekend and vacuumed and mop the floor. Mark and his crew were great. Very friendly as well. I would recommend them to anyone.

My home's well pump plumbing ruptured while I was away causing significant damage to my first…read morefloor. This company coordinated with my insurance company to complete the flood mitigation phase while I was away. They were the company l chose for restoration as well as some elective improvement. They did a remarkable job during the pandemic and I really couldn't be any happier. If you have a choice with your insurance company, I would recommend that you choose them. Shane was the primary worker on my restoration and elective construction and he did an exceptional job and was considerate while working at my house.

Not trustworthy. Tried me to sign over on work without any clue on the costs. Didn't measure…read moreanything needed for flooring.