It's been a while that I haven't written any reviews, so today I hope to catch up on a few since I have a block of time. I am starting with BH because despite how long ago I went with a friend, the memory still persists and I am very sorry to say it isn't a good one. I went with a friend on Nov. 1st, a Thursday evening (I made reservations for 6:30) and expected from the hubbub about this place that it would be busy. I got there on time, as did my friend and it was relatively quite with perhaps 5-7 occupied (mind you, I am being prudent because it was NOT noticeably AT ALL).
The server came over after a few minutes to greet us and also give us menus and tell us the specials. Once she returned (I would say about 15 minutes later) our orders were ready to be given: one order of fritters to share (5 of them), for my friend, the schnitzel and I ordered ordered the meatloaf on a chilly beginning of November.we ordered no drinks as we didn't feel like it, so you would think it wouldn't have been too complicated, nor too time consuming..... Our waitress came back within a reasonable time to bring the fritters...and quickly asked my friend's order again. At this point, it's 7:30, we have well finished our appetizer (after all,how long does it take anyone to eat 5 fritters divided by 2?). We finally get the server's attention to ask about our entrees (by now it is 7:45) and I am sorry but the correct response to such a query is NOT, "well, what time did you have your appetizer?" --I am paraphrasing but I ASSURE you all this is how the scene went. At this response my friend was obviously upset and myself? Well, I was stunned. From this point, we finally got our entrees at a little before 8pm. Did I mention that the place was NOT crowded? Our server spent most of her evening casually going from table to table when it seemed the urge moved her.
Oh, I guess I should mention the quality of the food. It wasn't bad..... And NOT memorable. The fritters were the most gastronomically interesting part of our meal to be sure.
I'll include her comments to substantiate as she wrote her critique on Facebook:
That I went to the Belgravia Hub restaurant for dinner and it was the worst experience of my life...Worst service ever!!!!!!!
I went with my friend for dinner on a not too busy Thursday night, after taking our seats we ordered our food, only the waiter came back 10 minutes later to tell me that she had gotten distracted and had completely forgotten what I had ordered. We had our measly appetizer of tiny corn fritters to share (2 1/2 each) and 20 minutes after that the waitress removed our plates an did not even ask us whether we needed water or anything else. Dinner finally came when we quietly protested...an HOUR later. The waiter replied with a question, When did you finish eating your appetizer? of course then I told her that I would not be coming back, and as a long time neighbour I was really dissappointed I was not going to be able to refer this restaurant to anyone.
As a Belgravia neighbour, this treatment is inexcusable, I felt utterly mistreated, no apologies on her part whatsoever, I am NEVER setting a foot in this place again.
And there you have it..... Do I even have to state the likelihood of going back? Didn't think so ;-) read more