Velago Patio Furniture showroom at 29 Connell Ct, Unit 6 Etobicoke is an intimate and informal…read morecollection of outdoor patio pieces, arranged in sets with prices clearly marked. There is good selection with six complete sets assembled in the showroom which total about two dozen pieces of furniture on display. The goods are lightweight and durable. The back of the studio showroom in storage for the myriad cushions that accompany each sofa and chair. There are also patio dining set - wooden tables with metal legs, and glass surfaced centerpiece tables. We found exactly what we were looking for and Urs gave us a great price including delivery.

I went in circles with the staff there trying to buy cushions for my patio set. Called over 7…read moretimes, sent emails and everything. I finally gave up and went to Moss in the Danforth and bought my cushions there. The owners response below is proof that they are lack customer service experience. If someone there would have said they don't sell cushions for their furniture, I would have looked elsewhere a long time ago. I wasn't getting a response and asked over and over to get someone to assist. I had to reach out to the owner on LinkedIn in order to get someone's attention. Not once did he acknowledge my complaint about his incompetent staff and from his response below you can tell he has no customer service experience nor does he care.

Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

I bought a gorgeous cast aluminum patio set over 20 years ago from dot. It's great as rust free…read moregoes, but over time the powder paint coating will flake off if you leave it outdoors...which, unfortunately I did over the years. I suspected you could try to find a vendor to strip and refinish the set, so I decided to stop in at this dot while I was in the area to find out for sure. I was not disappointed by the knowledge and helpfulness of the staff here to answer my question, because she previously worked in such a place and I got the benefit of her previous work experience. Thank you, dot, for hiring people who really have the background for the job. I decided to have fun browsing the store as it's the end of summer and this clearance outlet has plenty to offer. I wound up creating a set of outdoor placemats over 20 years of having the patio set...yeah lol. I had to create a combination of 3 styles to get 8 placemats, but boy was I rewarded when I went to the cash to ring up. 100% recommend checking this franchise out if you're investigating outdoor furniture options. I was 100% happy 20 years ago, and I'm still 100% happy shopping here today.

I made a purchase at Sheridan Nursery Etobicoke in early February but due to the weather we agreed…read moreto delay the delivery date until the end of March, weather dependent. The delivery driver, Anthony gave me his cell phone number so we could coordinate my delivery date. Awesome service! On delivery, Anthony, and his helper Nick made the delivery so easy. Thank you kindly, Sheridan Nursery Etobicoke!

Absolute Garbage Company - I bought 4 rolls of sod. When I unrolled them at home, 3 were virtually…read moredead. Went back the next day and they refused to do an exchange or a refund. They take absolutely no responsibility for selling dead product. They lose at the end because I've been spending between $400-$500 per year there for at least a decade. I'll never go back there. They've lost a customer for life.

We purchased a $5000+ patio set just over a year ago and already have an issue with it. The product…read morehas a 5 year warranty so we contacted the company to have it services but receive an email from then that simply says "After careful evaluation, this is not covered under warranty." We've been trying for over 3 weeks to get an explanation as to why it is not covered under warranty but there are no response from the company. The product we purchase was of subpar quality and customer service is the worst.

Great service, amazing product and superb selection. Staff and management are delightful to deal…read morewith and delivery was on time, on scheduled date. Thank you so much!!

Lisa has just posted that my review is not real. I do live in the GTA and my review is genuine…read more Interesting that she has me living in San Francisco. Why not Borneo or Tuscany? How does she decide with so many options? I made the mistake of buying from this business and I will never make that mistake again. They do not stand behind the quality of their product, and they lie without reservation. That is the truth of the matter. Rounding up all your poor reviews and claiming they are fake does not change the facts. Two of my covers sit three inches off the ground and leave the feet and bottom rattan completely unprotected. They claim the fault lies with the coverer and not the cover, and that they are not pulled down all the way. Even though I did not include "How to put a cover on a piece of furniture 101" in my university course load many years ago, I can assure you the cover is "installed" correctly and pulled down all the way. Their response to the issue should tell you all you need to know about this company. The lies just keep coming many months after the fact. I wonder what the weather is like in SF. It's quite a pleasant day here in TO.

Purchased my furniture last year 2022. Sent $7000.00 and paid to have it delivered to my house…read more Use for the season and noticed when we stored outdoor furniture for season that some of the wrapping on furniture was unraveling . I had reached out and spoke to Lisa, she was very good at the time. I sent pictures and she agreed there was a defective. My ISSUE is , there solution was for me to return furniture to have it fixed or replaced. I paid for delivery service as I do not have a truck to return defective product. I live over an hour away as well. The solution was that they will pick up at my charge and I would have to pay to have it returned as they 3rd party the delivery service. I expressed my disappointment and wanted to have this rectified. It is now 3 months since I have heard from anyone. I have left messages and no returns..

An expensive swivel chair I bought 3 years ago developed several fabric tears along the right arm…read morerecently. Kennedy Galleries responded courteously to my complaints, but eventually just ignored it ... wouldn't even offer me suggestions re: where and how to repair it. Shoddy treatment after spending many thousands over the years on their products.

Attended the Theodore Alexander evening with lord Spencer. Great merchandise, catering and Lord…read moreSpencer was charming and entertaining. Beyond One sales representative, Karen the rest were dismissive and didn't even acknowledge you. Oh unless they knew you. Not a pleasant group.