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Bell Modular Systems

5.0 (1 review)
Open • 8:00 am - 6:00 pm

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9 years ago

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Staples - Holiday deals

Staples

2.4(174 reviews)
2.1 mi•Van Nuys

Staples isn't known to be the happiest establishment, but this one is horrible every time I visit…read more I keep coming back because of convenience of the location, but there's always such a long wait to do anything and usually there's no one to help. The employees take their time with their tasks which causes long wait times for the customers. There's normally no one to ring people up in the front either. James is always awesome, friendly, and helpful. Leah is fine as long as you don't need help outside of a quick scan but she really doesn't mind making customers wait. I've actually had to step in to help senior customers because Leah isn't willing to. Mind you, I'm just another customer waiting in line. They're very unhappy at this location and you can tell LOL

I'm honestly really disappointed with my experience here. I came to this location to print my…read morewedding invitations, and because of everything that happened, my invitations are now going out late. The first few days I came in, I spent hours in the store trying to get everything right. I knew I had a large order, so I was patient and allowed the staff to help other customers in between assisting me. I was there for nearly three hours at one point while Hannah and Samantha worked back and forth. Despite all that time and effort, my invitations were still printed incorrectly. I tried to stay kind and understanding throughout the entire process, but it honestly feels like that worked against me. At one point, when I called back about a small fix that needed to be made, Hannah told me she wouldn't do it and that I would have to wait an entire week for Samantha to return from PTO. I then asked to speak with a manager. It took multiple calls and long hold times just to finally get in touch with John. Unfortunately, he offered no real solution. I was told there was no compensation or accommodation that could be provided for everything I had experienced. The only thing offered was to give me the rest of the invitations I had already paid for, which doesn't address the time, stress, and delay this caused. I really tried to be patient and respectful throughout this process, but in the end, my patience and kindness ultimately led to my order being mishandled and delayed. For something as important and time sensitive as wedding invitations, this experience was incredibly frustrating and disappointing. I would not recommend relying on this location for important printing needs.

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Staples - The front entrance

The front entrance

Staples - Christmas decorations inside

Christmas decorations inside

Staples - Storage

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Storage

Bell Modular Systems - officeequipment - Updated July 2026

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