I got my TSA requirements here with tge fingerprinting, photos and payment in less than 15 minutes. No lines, no waiting when you make your appointment online. read more

What could Improve Is doing their Job better because we paid for a póster that didn't come out good and we went on the next day to return it just for them to charge us for a whole new póster when it wasn't even our fault that it came out wrong i can tell the girl just wanted to go home that day and just did a shitty job we spent almost 100 dollars which is crazy never go print something for them they are lazy read more

Very nice people here and they move fast. So helpful for me as I was worried about the menus I needed to print for my grandma. I spent $23 for 25 pages and Luke helped me with cutting all of them. Took some time but he was so efficient and helpful truly. They are a well oiled machine here and they are my go to every time read more

Office Depot - Office Equipment Near Me - Northridge, California

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This review isn't for a corporate chain, or for office supplies. This review is for top notch customer service. Zoe was handling the register, and she was where the experience started. She listened attentively, and immediately understood she needed to escalate. It was an excellent call. Then comes manager Fernando... Fernando proposed options, clarified constraints and limitations, and he ultimately delivered exactly what I was looking for: a super comfy desk seat, at a great price. We are talking excellent customer service--as good as it gets. I've been coming to this office Depot for years, and I always find what I'm looking for. The prices are always reasonable, but the customer service is the best part. And my last visit was so exceptional, that I decided that I finally needed to leave this location a well deserved five star review. Even as we were saying goodbye, Fernando thoughtfully informed me that it would take about 30 minutes to assemble the seat. I hadn't asked, but I appreciated him letting me know. It felt good knowing what I was getting myself into and that it shouldn't be too difficult or time-consuming. It was just a thoughtful comment. And thoughtfulness is the centerpiece of excellent customer service. read more

Office Depot - Assembled seat. Remarkably comfy. Great lumbar support and comfortable headrest. - Office Equipment Near Me - Northridge, California

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I bought an expensive office equipment at a regular price at Office Depot Woodland Hills. I noticed that the product went on sale four days later. I went to Office Depot Northridge, which is closer to me, to request for a refund difference under the price match guarantee policy. Basically, refund at regular price and repurchase at sale price. I went to the Northridge location and talked to a cashier, who tried to help me process the refund difference. He called his manager for further help and saw my receipt, which showed that the product was purchased at Office Depot Woodland Hills. This manager named Fernando, told me that I should go to the Woodland Hills location, refusing me instead of helping out. Lazy, bad attitude and terrible customer service on his part. You should be able to refund the difference under the price match guarantee at any Office Depot store. At least the cashier at the Woodland Hills location knew what he was doing and processed the refund difference right away. The cashier is far more professional than the store manager, Fernando. There is a similar review four years ago for this Northridge location about the bad system of having to return items to the original store and not to any store. There are numerous bad reviews previously about Fernando, who will never change his attitude, and he should be fired. As long as he is in charge, I don't expect this Northridge location to improve anytime soon. Do yourself a favor, make sure to check the price on the Office Depot website before buying anything at the Office Depot Northridge store. This store is ripping off customers. This is an absolute highway robbery. Avoid this store at all cost! read more

Employees are friendly and helpful. Unfortunately, I don't live in the area and it was the earliest appointment for a pre-TSA checkpoint application available for my needs. Application agent was very polite and thorough. Sorry to say the ladies restroom was atrocious. I felt as if I had entered a sewer tunnel. I can see why a key is needed to enter so unsavory characters cannot use it, but alas, someone did! It needs to be hosed down and disinfected immediately! I should've taken a picture, but I didn't want to spend any unnecessary time there. I also did not want to embarrass the employees, but for the sake of future customers, please take care of it ASAP! read more

It's one of the only options for in-person office supplies these days. The staff is okay. It's good enough for when you need something quick. read more

My wife and I completed our TSA Pre-check process with no problem. Frank provided excellent service and patiently took our fingerprints and processed our application. We previously went to the Woodland Hills location and their employee didn't know how to correctly use the equipment. If you need Telos Pre-check, come to this location! read more

This is the second time leaving a very poor review of this location! I should have learned after my first experience and review but decided to give them another try. I made some purchases but then noticed they have advertised on their wall they offer shipping and US Postal Service services. BUT after standing in a a long line the person behind that counter tells me they do not do regular mail - I point to the USPS Services sign and he just shrugged!! Seriously? Done with this place. read more

april is the best hands down . she always helps me with my prints and provides excellent customer service every single time ,without fail. read more

on February 12th 2026 I stopped by the office depot in parthenia Northridge location around noon waited long time for a team member to help me was impossible. I needed documents to be copied, 3 employees behind the counter nobody noticed me, finally I left. This location has the worse customer service honestly is better to stay away from this place very rude employees and managers. read more

Luke in copy and print department was fantastic. He was so helpful to me and my mom who were a little bit lost on the printing job and he took over and got us in and out so fast. My mom who is uncomfortable because of back issues he offered her the best chair in the house so that she could watch us and supervise us. Five star experience Tau thank you so much for your professionalism and Customer Service read more

I don't think I've recommended a place shut down. This Office Depot lacks basic Office Supplies Essentials. Came in for bubble wrap, tape, pens and Mailing Labels. Not only were they grossly overpriced. Stock was limited, no help from anyone. Yeah, shut it down. read more

Come to Office Depot ask for Gerald. He is literally the best super helpful. I'm a business owner and needs some things printed. He did it right away and I have a business account so you get rewards and they set you up really swiftly definitely go to Office Depot. read more

I have been coming to this store over the years. So far, my shopping experience is great!!! Sales associates are polite and accommodating. The store is quiet except there's a line to have something printed. But it was fast though. Plenty of parking lots. The store was neat and fully stocked. Lots of good deals as well. read more

Office Depot - Office Equipment Near Me - Northridge, California

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Nicole Vargas provided me with excellent customer service. She went above and beyond. She explained everything thoroughly and was very friendly. I will definitely be coming back thank you Nicole. read more

The lady has a history of telling people to leave. Other negative reviews refer to her gesturing customers to leave. The script is "You raised your voice We asked you to leave. You're refusing to leave, So we call police" The asking to leave is further Unfair and intentional provocation. It's an escalation. Threatening to call police For refusal to leave Is further intentional escalation. Two escalation steps used in conjunction. The violation that originated the situation Was them objecting to my use of space That was previously assigned For preparation of materials for printing. There was no indication that policy had changed. There was no barrier crossed. There was no body else there. There was no reason my use of that space Was objectionable Other than change in policy. Better response is to allow me to prepare My documents for printing And advise me that on next visit The new designated spot for use is the one in the other side of the cash register. read more

SCAMMERS!!! Do not buy from this store ever if you don't want to get robbed!!! Tracie Parsons the General Manager gave the worst customer service. I paid for a $500 Visa gift card from this store. It was declined when I tried to use it. I found out the card was not loaded and was not activated via the Visa gift card customer service. I was advised by the Visa customer service to go back to the store so they can help me fix it. But all Tracie Parson told me is that as far as Office Depot is concerned, they have activated the card and that there is nothing they can do about it. She sent me home with an empty, zero balance gift card that I paid $500 for. It's just the worst experience. Parsons even said that she "doesnt know" where all the cards I have came from inciting that I am scamming them?? How dare she when I have the printed receipts that have the card numbers matched on it. How can a store treat a customer like this??? I have all the receipts, I called Visa customer service in front of her but she wanted nothing to do with it. She didnt care if she sold me an empty zero balance card and charged $500 for it. WHAT A SCAM. I know this can be resolved because the Visa Customer Service told me that the store only has to call them to resolve the issue and have the card loaded but Tracie Parsons does not want to do anything about it. I have already filed a complaint with the BBB as this is a very UNFAIR practice. I FEEL ROBBED. I want to warn you guys to NEVER BUY FROM THIS BRANCH. As a proof I attach the PAID receipt of the gift card and the card itself. You can call the Visa customer service at the back of the card at 888-524-1284 to verify that the card indeed is unloaded, unactivated and empty. Don't let this store SCAM you. read more

Office Depot - receipt and faulty gift card - Office Equipment Near Me - Northridge, California

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I see why ratings are low here when you have employees like Arthur . Guy has terrible customer service skills

why would there only be two printing machines and you guys closed the other for people to get help there is a long line for self serve copy's and none on the other and he can't help yo print 2 papers you guys are only making everyones life more hectic and not trying to assist help and have great customer service to get people out and happy writhing a good time frame it's rediculous read more

Customer service is poor and didn't get all of my prints. I wont be going back for print jobs.

This store needs to update their hours that are posted online. I arrived at 5:10 pm to find the store closed, when it is posted that it's open until 6:00 pm on Sundays. Another customer arrived at the same time, and left disappointed as well! read more

Franny and Kristina helped me track down Avery products that I desperately needed for the holidays, pulled the stock for me and had it waiting behind the counter when I walked in. They even went "above and beyond" by pulling a selection of pop sockets because I had mentioned in passing on the phone that I needed a new one. THIS IS SERVICE This is why we need brick and mortar stores where service is more than 800 number and a 30 minute hold. THANK YOU to the Northridge Office Depot for reminding us what a great retailer is all about! read more

Bad customer service. They dont know where or if they have their invetories. Especially ARTHUR, i dont know why he works there because he does not have the knowledge, plus he has a bad attitude. Recommend going somewhere else. read more

sluggish slow motion personal working here. smh no good morning or how are you . horrible , alfonso, was cool tho

Called to see if I could make photo copies there, the gentlemen who assisted me was pleasant and helpful in answering my questions. When I arrived during my lunch break during both visits, there were no line. There are 2 copy machines and are really easy to use. After completing the photocopying, you obtain a print out of your activity at the machine which you take with you to the cashier to pay. The machines are in excellent condition, are clean and all copies came out nice and clear. The work station next to them provide some office supplies and a cutting board. I used their paper clip remover, stapler, and pencil. :) Self Service: B&W for 8.5x11: $0.12/copy (I did 98 pgs total on 2 different trips) Color for 8.5x14: $0.61/copy (I did 4 pgs total) Staff whom I encountered were all pleasant. When the copy machine had an issue and did not print out the activity sheet during my 2nd visit, one of the cashiers reached out to another associate from the back who came by promptly to fix the issue. Thank you for making my job easy and efficient. This is my go to place for any photo copying tasks! read more

Office Depot - Loving their new machine. You can pay on the spot without having to wait in line. Easy peasy! - Office Equipment Near Me - Northridge, California

I had a great experience this place despite of negative reviews. Maybe I just lucky that I found a good employee that works there. I don't know his name but he's about in his 60s Asian guy. I was looking for office desk and he was quick to assist me and answer all my questions. Overall I was very pleased with the good deal that I got and the kind of service I received. I researched online and they have the best price and no extra charge for delivery. The furniture arrived on time, assembly was a bit challenging since directions are just illustrations not written but I was able to manage to put them all together by myself which gave a sense of a great accomplishment. Very happy with the outcome! read more

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My mom ordered hand sanitizer online and it said it was ready to pick up so when she went in she told the cashier she ordered hand sanitizer and the guy in a rude tone said, "we don't have sanitizer, we haven't had it in weeks" and told my mom that he was gonna cancel the order so then my mom asked for the manager but the cashier didn't want to go get her before canceling the order first but then the manager came out and gave us our order and then asked the cashier "did u even look"? The cashier was so rude, and didn't even look for jer order and just saying things are out of stock, when clearly it isnt. At least the manager was friendly and took care of my mom. read more

I was inside the store today looking for items that I was told were in stock. When I asked the sales associate named Isaiah if he could grab the ones in stock for me, he told me to go and look for them myself. That my eyes worked just as good as his did! read more

This is the go-to place for my wife when she needs to get printer ink - and she'll buy random office things from time to time. We appreciate that they have a recycling program that benefits the consumer as well. I am knocking down the review though because last time I went, which was during back-to-school season, the line was super long and they had two registers open - and for a while only one. A manager came but all he did was help out one of the people at the register with something. Some people were so annoyed they left the line and some customers walked in, saw the line and left. How a manager sees the long line and doesn't man a register himself or get additional help is beyond me. Other than that, the employee who ultimately helped us was nice and we got out of there with what we need. 5 stars for products Minus 2 stars for poor preparation for back to school season and a seeming lack of awareness in adjusting accordingly. read more

Office Depot - Really Long line - with numerous people not seen in the photo - obviously due to back to school shopping and only two registers open. - Office Equipment Near Me - Northridge, California

I stopped in to this Northridge Office Depot to make some copies, and to pick up some basic office supplies that I needed for a project. I love the fact that on their phone app you can jump in line as it were much like making a reservation for a restaurant before you get there. Not knowing how busy they would be, I made my reservation and headed in. Sure enough, when I got there there was a line at the copy area. I discreetly tried to tell the woman working behind the counter that I was next in line based on my reservation so that people would not think that I was trying to cut ahead. She pretty much told me too bad I needed to wait in line. Once I got to the counter, and I told the woman exactly what I needed. She took the job for me and then disappeared. I stood there waiting for about 10 minutes not knowing what was going on. Another woman that work there finally came over and I asked where my copies were and she called the other woman who apparently had decided to go on a break. The woman that went on the break left my work sitting on their copy machine and never said a word. I understand that this particular location is very old, it smells pretty bad, and is not the a pitta me of what anyone would perceive a decent office supply place to be. However, Customer Service is customer service. And customer service at this location does not exist. read more

As with most Office Depot locations, as long as you don't need to rely on the employees to help you find/decide on something you are good to go. Most employees here are just here for the job and aren't too knowledgeable on the products that are sold there. Which is fine if you know that's what you're going in to. I've come in a few times to just pick up a few supplies, but most recently we came in to buy a new office chair since it was at a great price. As expected, we asked the employee if the 2 boxes we saw at the entrance were the only ones they had and we got just a 'maybe? I'd check back with all the other chairs over there.' I guess it's better than nothing, but I personally would have liked more. But once we decided on the chair, we put it in a cart, had an easy, lovely checkout experience, and went on our way. read more

Terrible store, if I could give a no star review I would. We placed an order with the printing department. They called my wife told her the order was ready, we show up to the store and no bossy knows anything about the order. I give them her name number and anything else they asked and they couldn't find it. Cashier even doubted me making sure I placed it In the correct store, so I get a a little closer to the printing each order shelf and find the order in about 5 seconds. Honestly we have came here 3 times for badge printing services and every time it's something. I encourage others to seek a different location. read more

They moved their printer ink from one side of the store to another since the last time I visited. They didn't have a section(printer ink) properly closed off or any signage saying customers not allowed and I walked towards it not knowing it wasn't allowed because it's a shelf against a wall in a store. Two employees at the same time said something to me and I didn't hear them well so I asked for clarification on what they meant and they I guess repeated what they said the first time around and both at the same time in a rude tone. Apparently, when you ask employees here for clarification they rudely reply. Next time I'll shop online or at another retailer instead of dealing with unnecessary abrupt employees here. read more

Please take down your "county mandate" mask signs and put up "corporate policy" signs. Basking in the fresh maskless freedom we were just granted, we went there today. County mask mandate signs were still up. Fine. Figured they were just not taken down. Entered the store was yelled at from across the store to ask if we had masks. Told them we didn't need them anymore. Employee rudely yelled out it was corporate policy. We would have never even walked in if an appropriate sign was hanging on the door. read more

I ordered an item online for store pickup. When I parked I looked at the email and chose curbside, which liked me to a page of their website. The website then told me to provide the make, model, and color of my car and once I had, said someone would be out to see me shortly. I waited 10 or 15 minutes and even tried resubmitting, but no one showed up. Finally I got out of my car and walked towards the door, for the first time seeing a sign by the door saying "Curbside Pickup Here" which is not visible from every entry and part of the parking lot. When I got close to the door, a gray haired male employee said "Are you the curbside pickup?" I told him I was and had been in my car, like the website said. He told me I was supposed to come up to the door. I said again that I was following the website's instructions. He told me two more times, very condescendingly, that I was in the wrong and should have magically somehow known to the door in direct opposition to what the website said. When I repeatedly pointed this out, he finally gave up and just said "okay Ma'am" while walking away. His voice dripped with condescension the entire time, and he NEVER apologized or referred to it as a misunderstanding. He wanted it to be clear that it was my fault from the start. Even if it had been my fault, which I fully disagree with, that is no way to treat a customer. This place is practically walking distance from me, but I don't plan on ever going back. I just can't stand the thought of seeing his smug face again. read more

Office Depot - The first page you get when you request curbside. - Office Equipment Near Me - Northridge, California

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I needed something from this store on a Saturday. 15-20 people in line waiting to pay for their stuff. The line is moving very slow. When I got near the front of the line I discovered what was causing such a delay. The cashiers are signing up some of the customers for their reward program. I understand that the management wants everyone to join their program but you have to allow some discretion when their is a line. Most of the stuff you sell is available at other stores and on line. No one wants to wait in a long line, especially in these times. read more

I went to this store today and had a horrible experience. Cashier Julie was being extremely rude. I felt like she was not only being rude but racist as well because she kept ignoring me and just helped the Hispanic patrons. When I brought this to the manager's attention, he said his name was Fernando. He had no skills to de-escalate the situation. I really don't think he is the manager or has the qualifications to be the manager. He had no training whatsoever to listen to customers. Kept acting like a know it all and didn't even bother listening to customers. He kept saying that I had no right to feel like how I was feeling. If I felt like I was racially targeted, that's how I felt ! He didn't even bother to listen. He kept saying maxicans are more racially targeted. He was arragont, rude and no customer service skills. He said get out of my store and stood by the door. This is to a long-time business customer who has done thousands of dollars of business. But Imagine if there was a trained manager here, instead of this Racist Fernando, who could have simply listened to the customer's complaint, apologized, talked to the cashier later on and handled the situation. All of this could have been avoided. read more

Office Depot - Incompetent manager Fernando - Office Equipment Near Me - Northridge, California

I came here to buy a specific model of printer, they where out of said printer. They had a floor model that I asked if I could buy. The manager told me all epsom display printers where hollow shells that were for display only. I told him I was sure this one had ink in it. He blew me off, so I loaded paper into the fucker and printed a printer status sheet. It's fine and dandy that they don't wanna sell me their floor model they don't have to lie to me like I'm a freaking idiot. Every single printer there was a completely functional printer the dude straight just lied to me just to shut me up. Also the entire time that I'm doing this they got there "Toughest" Employee guarding the door like I'm gonna fucking book out after I fucking drank a soda. Just fucking staring at me the whole time. Standing by the door and as soon as I went and got in line he stop standing by the door so that's exactly why he was doing it. I spent 87 bucks at the store I gave the lady 100 bucks and told her to give the rest to her fucking security guard. Only thing that dude stopping his freaking by the hospital after I fucking run them over like a fucking Mack truck if I decide to go out the door and he tried to stop me. I'm going to pray for something bad to happen to the store and I've got a feeling that something just might God is good just know that is my prayer that made it happen. Don't judge a book by its cover and don't treat people like shit because he might just get treated like shit yourself heads up gods a coming read more

Office Depot - The floor model that was supposed to be not a functional unit. - Office Equipment Near Me - Northridge, California

Wish I could give 0 Star! Terrible place. Their machines are ALWAYS Out of Order... Line is too long, Staff are TOO SLOW and No management for how to do customer service. If I didn't have to, I wouldn't go there and I don't suggest there. Waste of time... It's worth to drive more to other places than staying in line here... Very poor customer service & manageme. read more