Oh no. Unfortunately, what you read here is true. I am certainly not a spa snob, and I didn't have high expectations for some big luxury experience going into this. I had the $125 Groupon for the mani/pedi/massage/facial package and was expecting a low-frills but still relaxing series of decent serices. What a disaster. Service is beyond unprofessional. There is no way the person who gave me the mani/pedi had ever had any training on those services whatsoever. I do think the one Asian lady there knows what's she's doing for nails based on what I saw her doing to other customers, but there is no way the other nail people could possibly be licensed to perform those services. No. Possible. Way. Upon arriving on time for my appointment, I waited 30 minutes to be brought upstairs to the "spa" (Nina P's description of the facility is right-on so I won't repeat). I sat down in a pedicure chair where my feet soaked and then a nice lady lightly scrubbed and exfoliated my lower legs and feet. This all took about 15-20 minutes. Then I was told my pedicure would continue later, but that the facial lady was ready for me. Okay...that's very weird, but I didn't have unlimited time, so I went with the flow to get my facial done. The facial with Nadia was passable. Not excellent, but it was about what I was expecting. In fact, if all the services had been of that caliber, I would have felt like the Groupon was worth it. My facialist was wearing a white tank top that said, "It's 5'oclock somewhere" (really? in a spa??) but at least she mostly knew what she was doing. I'd say a an eye mask would have made a big difference (that bright fluorescent light 5 inches from your face is still bright even with your eyes closed), but, like I say, it was passable. Unfortunately, the "okay" facial was shining highlight of the day. After the facial, they finished my pedicure (a new lady this time) which wasn't good for many reasons including that fact that she performed steps in the wrong order for the treatment and didn't work on the cuticles all (she really couldn't, I suppose, since the soak had been well over an hour ago). The polish was on the sloppy side for a "professional" job, but looked okay from far away. Next was the manicure with the same lady. I explained how I wanted my nails done (square and short--showing a sample nail that was the length I was going for). She proceed to trim and shape all the nails with a clipper, which really took off way too much length and was far too large to effectively shape the nails. Then she filed away...pressing so hard that the nails kept shredding, so she kept going shorter and shorter, perplexed why the nails were shredding. Then she dipped my hands in paraffin (yes, it was too hot, but that was the least of my problems). Mind you, my cuticles haven't been touched at all--no solar oil, no cuticle conditioner, no moisturizer for my skin. Just hot wax. I sat with the parafin mitts on for about 3 minutes, and she removed (most of) the wax and walked away. Ummm...hello? What's happening? At this point, another lady comes and starts getting ready to apply the polish. I said, "Wait, my nails are still rough at the ends from the filing/shredding, and my cuticles haven't been done yet." Then the new manicurist responds, "She didn't buff?" Well, that's not what I said, but I respond, "No, she didn't buff. She didn't trim or push back the cuticles, and the edges of the nails are all shredded." Manicurist #2 pulls out an even coarser emery board (intended for thick acrylic nails), and continues to file...when I stop her, she looks confused. "You don't want buffing?" That's not buffing! I should have just left then. They either don't know how to give a manicure or don't understand any English or both. :( Instead, Manicurist #1 comes back and acts like she didn't realize I ALSO wanted the cuticles trimmed--like I'm so high maintenace ?. Oh lord. I could go on and on about that, but suffice it to say that she eventually got a coat of the sheerest possible pink on my nails. I originally tried for color to match my toes, but I literally could paint my own nails better than that when I was six years old, so that had to come off in favor of something where the sloppiness wouldn't be so obvious. When she was done and I was staring at my nails hopelessly, she happily proclaimed, "You're wecome!" (I hadn't said thank you...) By this time, over three hours have passed, and I can't take it anymore, so I leave without my massage. My nails look worse than if I had done them myself. My toes look about like they do when I do them myself. They offer to give me my massage another day, but...I don't think I can take it. I'm way more stressed than when I came in. While the ladies in the spa were very nice, they are just so incredibly incompetent that the niceness just can't make up for it. I can't even believe Groupon would do business with a place like this. read more

I think this place has negative reviews from before it was remodeled or something because I think this was the best massage I've ever had. I also have never had a male massage me before and I was a little hesitant, but Sammy made me feel very comfortable. He is also a sports massage therapist so he incorporated that into my massage as well. He gave me temporary relief from intense carpal tunnel and completely removed every knot I had in my back. This massage was amazing and I highly recommend it. read more

The staff here was friendly, but that's where the good stops. My husband and I came in for a couple massage with a groupon that we bought. At first you enter into a hair salon with old grubby chairs. They then take you upstairs to a room at the end of a hallway. The room was clean enough but the music they were playing was not only not relaxing, but it was extremely loud. They have one female and one male massage therapist. They brought us in the room and gave us no instructions other than 'I'll be working on this table and she'll be working on that table'. It's a good thing I've had a massage before or we wouldn't know what to do. There was no formal paperwork to fill out like your normally would, they just asked a few quick questions. My husband was satisfied with his massage as he said the guy seemed to know what he was doing. I cannot say the same for mine. All she did was poke around with uneven pressure and occasionally scratched me with her fingernails and jabbed me with her elbow. She didn't seem to know what she was doing and it was almost as if she was looking to her male colleague for direction on what to do. I have had a lot of massages but I have never been more uncomfortable in my life. I couldn't wait to get out of there. I will not be back, groupon or otherwise. read more

I bought four groupons for a birthday spa day. I worried after reading these reviews but those reviews are so off base! The facial I got was amazing, so was the massage. There's no question that the place needs a facelift/more space but the services were great and the people were super friendly and accommodating! My friends and I had a wonderful time and will definitely return! read more

RUN, don't walk away from this place. It is a complete disgusting joke. I don't know how they are even in business. First off, they claimed someone already redeemed my groupon and the only proof they had was a highlighted mark next to a number on a piece of paper. They accused my family and friends of "maybe stealing my account information and using the groupon before I could." Really? In truth, I think they were scamming me. They said they couldn't allow me the full deal THAT I ALREADY PAID FOR on groupon, but they could give it to me for $20 more. Hmmm. Interesting. I should have walked out then but I had already spent $40 on this crap so I went ahead with it. The place was dirty, smelly and not well ventilated. I felt like I was choking on nail polish fumes. The service was sloppy and about half as long as promised in the groupon. They also didn't clean the pedicure basin in between customers. Lastly, they made me bleed. I hope I don't get MRSA. This is my fist Yelp review... I just couldn't stand to not say anything and have others suffer the same fate. I'm calling Groupon to complain now. Absolutely horrible. read more

Went there for a classic pedicure which is described as "Energize and bring balance to your body with holistic salts, an herb exfoliation, mud masque, and paraffin." 1. Told to have a seat in the chair: the water was noted with some stuff floating at the top of the water (no running whirlpool of water by the way). The water was hot. When it was my sister's turn, all the woman did was spray the tub. Then just filled it up with water. As they were doing her feet, another person walked by and they talked about how the chairs were not draining and were still clogged... but we were kinda not sure what to do since my feet were already done in that yuck-water. 2. The chair: the massive display of options of the massage chair was not working correctly so my nail tech flipped it towards herself and just turned it all off. 3. The nail tech had cash rolled and sitting between her cleavage... classy right? 4. The nail tech kept stating "only in america these people do this." Asked where she is from and what she did.... then she tries to solicit her other "skills." 5. The nail tech smothers on some soaps salts and in two minutes rinses it off. She rubbed my calves once or twice, rubbed each foot once or twice and gave a squeeze. That was it. 6. She cuts my toenails crooked and files with a used file but I couldn't tell about the crooked cuts until later 7. She filed a little into my skin 8. She starts to paint without holding onto my foot at all so there was less accuracy. Definitely noticed when the nail polish was on my cuticles and skin. 9. The nail polish was a little thick and low in the bottle, so she got some polish remover and poured some in, shook it and used it. 10. Not until later I realized, they didn't pumice my feet, mud masque or paraffin wax. This was a play-date/gift from my sister so I didn't look at any of the prices or descriptions until we checked out. I heard them say $40... I thought they meant for both of us. Nope, just one alone. I go to a few salons near me in Arlington.... They average about $25 and are WAY more efficient, hygienic, and tactful than this place. Don't go... even if it is free. read more

I have been going here for many years to Nadia for facials. I have had facials at very high end spas in several states. I have to say she is probably the best facial esthetician that I have ever had. She not only uses great products, but she includes extras without extra charges inc. mini microdermabrasion treatments. She is very friendly, good sense of humor, polite and professional. I have never had an issue here except with a young lady who did my manicure (new). I am not sure why people state that staff is unlicensed. The ones I had were licensed. And honestly, if you get good service,what difference does it make? People hire unlicensed repair men, handymen, contractors all the time to do things in their house. But they make huge deal about spa people. Anyway, I like the spa and I have had the Hammam bath treatment several times and it is fabulous. A full body scrub, hair wash, treatments all in the steam room which is very relaxing. Further, they have always offered water with cucumber or fruit, specialized tea, coffee, wine in their relaxation space waiting area. Her husband Mo, the co-owner, works at the front and he has always been super nice and very friendly. Never an issue. So it is extremely unfortunate about the incident that was reported ( I REPEAT REPORTED) with the lady in the massage room. I have never had an issue with a massage there and I have had both male and female. Does anyone know if the accusation was found to be true and that the massuse was prosecuted and proved guilty of the action? Even if so, that is one bad apple and I would not let that ruin your try of the facials there. I don't know about the waxing as I don't use that service. But I highly recommend the facials and the Hammam bath with Nadia. read more

I had a similar experience as several of the others. Went with my Dealfind for a mani-pedi. I assumed that it should be okay with that prime a location. My (really cheapo) pedi chair was sitting in a narrow hallway by a window upstairs, almost as an afterthought. I was kind of put off by that. Not at all appealing. I tried to use the massage in the chair, but the chair shook so badly I couldn't read or relax. The (horrible) music came thru some tinny speakers. The paraffin wax, which I usually enjoy and look forward to, was some stinky pink stuff. My manicurist brought it over in some kind of bucket and asked me to put my hands in. It was a very awkward fit. The stuff never dried correctly, and she handed me a paper towel to finish getting it off myself. I couldn't wait to get the heck out of there. It was my first Dealfind. Not sure I'll buy again. The place gave me the creeps. My recommendation?? Stay away! read more

I visited Bella Luna, for a hot stone couples massage, and had a HORRIBLE experience. I don't know how my masseuse could be certified, because she was breaking several massage rules. First off, she massaged the back of knees, with very firm pressure. It was so uncomfortable and painful. It has been a few weeks since my massage, and I am still experiencing pain in the back of my knees (I believe she may have irritated a nerve or worst). After some internet research and speaking with a physician, I learned that there should be no pressure applied to the posterior/back knee EVER (because it is full of veins, arteries, and nerves). I will be contacting the Better Business Bureau to make a complaint and request that they investigate whether the lady is licensed. At the end of the massage, when she was massaging my front shoulders, neck, and face - she started off by pushing her fingers in-between my breast. She was literally pressing into my sternum (like into the bone), it was so uncomfortable and painful, that I had to stop her. Unfortunately, I did not get my masseuse's name (but she had short blond hair). My boyfriend had a male masseuse - who was much better. He enjoyed his massage, but felt it was more of a rub down, then an actual professional massage. We only received a 40 minute massage, even though we paid for 60 minutes. Half way through the massage, the soothing overcome music, abruptly stopped and there were advertisement commercials and what sounded like a phone call with a Verizon representative playing. Booking was incredibly difficult, we had to book several weeks in advance - not worth it all! The one positive thing about this place, was the friendly receptionist (middle-aged brunette woman) and the warmth of the massage room. I don't know about the other services offered, but do NOT waste your money/time on the massage services. read more

I purchased a Groupon for a mani and pedi and I had to wait an hour for my appointment and the poor lady doing my service actually said she was over worked and all alone. I think she was in such a hurry she messed up one nail twice and had to keep redoing it. read more

I visited the Bella Luna spa with my Groupon and was incredibly disappointed with the service provided for a number of reasons: 1. I arrived 5 minutes early for my appointment and was kept waiting for 25. My appointment was for 2PM but I was not seen until 2:25PM 2. I specifically requested a female technician only to find out they booked a male technician. I refused this service and was met with disappointed spa staff who tried to inform me that the technician I had was "the best." I was quite frustrated with the staff trying to argue with the customer. Also the male technician seemed to be an outside vendor as he walked in late and rushed from the outside with a binder in hand. 3. They did finally get a female technician to see me but again was late keeping me waiting an additional 5 minutes. The quality and skill of this massage is what REALLY disappointed me about the service. Overall it was an hour long back rub with no sort of muscle massage. Her technique seemed uncomfortable, inexperienced, and just downright odd. 4. Lastly, the following morning I actually woke up with pain in my neck, lower back and upper legs. I can't help put point a finger at the technician. I will never go back to this spa and will discourage any friends and family from ever wasting their time. read more

I have been here twice. The first time, about 2 years ago I think, I had a great mani/pedi. The most recent time, not so great. I will be giving it one more shot before I fully decide. However, I have only been with a groupon type discount and it is very expensive without and not worth the cost. read more

I got toenail fungus from them!! The reviews are correct. I went in expecting the worst and left feeling like it was just sub par. Understaffed and VERY inexperienced. I do NOT think any employees have been trained/licensed. The facial was probably the best treatment, however, I had to ask for the sheets to be changed because there was wax left from someone's bikini wax!!! I do believe she put the washcloths that were used on my face back in the warmer for the next person. The mani pedi was pretty crappy, I think my nails looked better when I painted them at age 12. The massage was a joke. I wanted a female masseuse and there wasn't one. The male masseuse basically rubbed crappy lotion all over me, talked too much and moved super fast paying no attention to details. Everyone was VERY friendly, but friendliness cannot make up for inexperienced untrained staff. And now I have months to years of fungus treatments to thank them for! read more

I took my mother there for a full body scrub, she loved it, it said it was an amazing experience, every penny paid for it was worth.

I went the first time and received a decent manicure and pedicure. I went again and received one of the worst pedicures I've had in a long time. The manicurist was named Virginia (second time). I understand she no longer works there. Bottom line: the service is inconsistent. read more

We had a nice time today. The service was good and I was surprised at the knowledge she had about the gel manicure. It is not a very large place but was cozy.. My sister and I will go back . Check for coupons they have we got ours in the mail. read more

I will never go back to this place! I purchased 3 mani/pedi groupon vouchers so I could take my girls out for a spa day with Mom. Huge mistake! My girls had a horrible experience. Like others said the mani/pedi area is in a hallway, the girls were on the opposite side of the wall...all was quiet so I thought they were doing good, but that is not the case. The lady they had taking care of the girls I'm sure was not licensed, she cut their nails too short, dug under my youngest nails so hard she wanted to cry and did a lousy paint job...the 6 year old could have done better! They left my oldest sitting in cold water for 30 minutes. They get their nails done regularly and didn't get 1/2 of what they should have and I paid the full Groupon price not just to have a kid treatment! I've called the spa, left my number because the manager was not in and haven't received a call. The Groupons they offer may seem like a good deal, but save your money and go somewhere else! read more

This place refuses to give you any appointments everytime you mention you have a groupon. I have a groupon since March & have been trying to get an appointment but they make up some excuse or the other for the dates I ask them for. Please do not go there, waste of time!!!! read more

This place reminded me a lot of places I've been to in Mediterranean countries, where spa services are not a luxury but as routine as taking a bath. The setting isn't glamorous, but I did find it clean. The services were great. Nadia gave me the best facial I've ever had. I have very sensitive skin, and before the facial, she went over specific ingredients in the products to make sure I wasn't allergic to any. I thought some of the process was a little gimmicky, but the results were impressive so maybe not! Great massage, not the best I've ever had, but close. I still feel good days later. I feel like the prices are enough better than other options in McLean that the ugly interior is forgivable. I didn't have a Groupon, so I can't comment on the issues related to that other reviewers have mentioned, but I'll be going back! read more

Okay so let me start off by saying that the establishment is a HUGE IMPROVEMENT from what I experienced 9 months ago. My first experience (9 months ago)... Like the majority of the reviewers here, I also received a groupon discount for a spa package and decided to use it during my birthday weekend in March 2013. The place did not look like a spa at all when I first walked in. There was a salon on the first floor and the second floor was just a hallway that was cramped with 2 salon chairs for a medi and pedi. The rooms that were used for messages were extremely small and didn't look at all sanitary. The service was a bit lacking as well as the women who was giving me my mani/pedi didn't seem to know what she was doing (though she was nice). After she finished my mani/pedi I was told by one of the gentleman that worked there that my manicure was dry enough for me to get my message. After I politely told him that my nails were not yet dry, he insisted that I move to get my message so that I don't run late for that appointment. After I got undressed and ready for my message, I noticed that an older male was going to work on me. It may not be a big deal but it would have been nice if I was asked if I had a preference (there's just something about an old male rubbing on me that makes me cringe). This made me tense the entire time so I couldn't relax. By the way, my nails messed up as I undressed because the polish was not dry. Anyway... after my message was done I was supposed to get a facial. Unfortunately, THAT DID NOT HAPPEN. I was asked to come back in another 3 hours because the women who was supposed to give me my facial was not there yet. I was livid and complained how unacceptable and inconvenience that was. After about 5 minutes of going back and forth with the man, I was finally offered a gift card for any of their facial services that would not expire. I left the place with an extremely bad taste in my mouth and frustrated that I had to return on a later date to get my facial. Fast forward nine months later (today).... Initially I was not looking forward to going back after the first experience I had. But when I walked into the building IT LOOKED COMPLETELY DIFFERENT - like a cute little relaxing spa. I didn't notice two levels this time but just one. The nail area is now in the front of the spa on the left hand side with tranquil colors and an electric fire place to add to the ambiance. There are multiple private rooms down the hall that are filled with relaxing colors and soft music for messages and facials. I can even go as far as saying that everything looked extremely clean (even the facial tools) and in place. I met with Nadia for my facial and she was awesome and even remembered me from my last visit. She was even open to acknowledge the changes and additional services the spa now has. After I got myself settled and relaxed on a comfy heated bed, Nadia came in and asked me all the questions she needed to give me the best results for my facial and also gave advice how to take better care of my skin in this brutal weather. She even spent an extra 20 minutes or so to make sure I left with top results because my skin was so dry, flaky and damaged (I didn't even have to ask). I can honestly say that Nadia gave me the best facial that I've ever had. I'm pretty sure she provided me with extra services that I didn't expect because my skin was so bad Because of her, I may think about giving this place another chance. Lets just say that Nadia was tipped very well. Bella Luna Day Spa gets 4 stars from me but the facial was done superbly. Still a bit weary of the other services since I had a bad experience last time. read more

I went to Bella Luna with a friend to get a facial, pedi, and bath (a new addition to the spa). I thought the spa was clean and I believe newly remodeled. There were candles that lit the hallway, calm music played throughout. I was pleased with the service. My face is smooth and not irritated. The bath was amazing, I didn't know what to expect, but I was scrubbed down from head to toe in a steam room while lying on a mat, bye bye dead winter skin. I was constantly offered tea and water and felt well cared for. we were both very pleased with the experience. read more

Last week I had a Reiki Session with Carey. I had never had professional Reiki before and was very impressed. The session itself was entirely relaxing and I could feel energy pulsating at different points in my body. But, the best part for me is that Carey took notes and shared of some things she encountered during the session. It was entirely eye opening and exactly what I needed at that moment. Carey is a gifted and in tune healer. I am thankful to have met her and would recommend her to others. read more

I agree with all the bad reviews. My first time there, the manicurist complained about the management and life.... it wasn a spa experience, I wanted to leave. I purchased my own nail polish from Nordstroms and brouth that with me. She told me my polish was old, she had to pain one of my nails 4 times over and over again. This is not a place you can relax. The equpiment was not sanitized either. read more

Went to bellaluna day spa for the first time this past weekend for the harmony package. It's little small up there, but I can tell there service are top. I'd recommend this place to anyone. I'll be back for sure! read more

I had a groupon for a massage, but didn't read these reviews until after I purchased the groupon. Needless to say, I was pretty nervous about getting a massage here after reading all of the terrible reviews. I had no trouble scheduling the appointment, I was asked if I preferred male or female (I asked for the best). Massage was with Barry. It was a great massage. Only complaint is the room was a little chilly. I would go back if groupon deal is offered again. read more

I'm mixed. Let me be clear: I had a WONDERFUL deep tissue Groupon massage from Sarah. I would go back to her in an instant if the facility weren't so far from my home! I really feel like I got my Groupon money's worth and then some! My only issue is: I thought I bought a Groupon Hammam service from Hammam Luna-- I traveled quite far specifically for the Hammam (I can get a massage anywhere). Normally, if you buy any service at a Hammam, you are admitted to the Hammam area with heated group area, steam rooms, saunas, baths, showers, etc. It's an experience and you spend several hours there. But this is not really a Hammam in the traditional sense. A massage does not get you admittance to any Hammam area (in fact, they didn't even show us that area--I was surprised if they were promoting on Groupon that they weren't promoting future business). There's no Hammam area-- or any area that you get at some spas for relaxation, steam, sauna, etc-- Instead, I was directed next door to Bella Luna (I assume it's the same business). The other little thing is: I assume the woman who answered the phone when I called to ask about attire in the Hammam (not knowing there really wasn't one) was the same one who was at the front desk, and I assume she is the owner or related to the owner because otherwise I don't think she'd be allowed to be so indifferent/rude to customers. When I called to ask about attire for the Hammam she told me there wasn't one and said impatiently, "Ma'am, this is just a regular spa." It didn't seem like a very good way to promote the business and I was confused they were selling themselves on Groupon but not very nice when explaining the business, and also not doing much to make me want to come back. When I left and was trying to calculate tip, I asked the woman at the desk what the full price service would have cost (so I can tip on the full price), and without looking up, she just said $100. She didn't engage us, didn't speak to us when we left, didn't do anything that would make us want to come back. I think one hand of the business is doing something to promote itself, but the other hand is shooting itself in the foot when it gets introduced to new customers. So the Groupon actually should say Bella Luna instead of Hammam Luna. One more thing: I read a bunch of reviews today and will say that my massage room seemed clean, so did the linens, it was very comfortable. read more

I too got suckered in with the Groupon, and got massages for my husband and I. I have been trying out a lot of massage places with Groupon, and have always had a good experience up until now. I got a male masseuse, and my husband got a female. We both agreed later - worst massages ever. We don't think they were trained in massage at all -- just did some rubbing. Then -- MUCH MUCH worse -- there were definitely sexual undertones to the massages. I get massages all over the DC area and all over the country when I travel, and I have never had this problem (except once in Miami). My husband said his masseuse was moving the sheet weirdly and he felt quite exposed. My masseuse put his PACKAGE in my hand when I was lying face down (I SWEAR that couldn't have been an accidental leaning mistake), and worse, he clearly was dying to massage my breasts and I said 'NO'. I certianly have never had a masseuse try to massage my breasts before. He even started moving toward them and asked "if they were sore". Uh -- NO! The whole place had a slimey mid-eastern feel to it, and yes, seemed dirty and dark (especially upstairs) where they appear to just be jamming in this new "spa" just to make some quick and dirty (no pun intended) bucks. I'd stay clear!!! read more

this place is horrible, dirty and i can assure you not one of these massage people are actually trained in massage. they arent worth the money. read more

I skimmed the other reviews and I ditto it all.... I was a Groupon mani/pedi package and can confirm all of the following: (1) they resist making Groupon bookings, don't tell them you are Groupon until you have an appointment; (2) they kept me waiting a FULL 30 minutes after my appointment time (they were hoping I'd leave I'm sure and not come back); (3) manicurist was utterly incompetent, slower than slow (it was sooooo bad, it was kinda funny, like a SNL skit, surreal).. horrible, didn't know what to do with cuticles, filed with the wrong kind and roughed up edges.. my 13 yo niece could do a better job ... and the polish was a MESS, all over the place, missed half of one of my pinky nails... I am not exaggerating; (4) pedi chair was the massage kind, so that was cool, but same incompetence and shoddy polish job. I get a pedi about once a month and they last the whole month always... this one lasted about 7 days and the polish started coming off (because they put it on top of lotion on the nails... I had already booked another pedi after I left at my usual salon because I knew I needed a do over soon). At any price, this place is a NO, stay away. The people were pleasant in their incompetence... but I'd give them a zero if I could, was paying for a service that should have been punctually and competently provided and that did not happen, not even close. read more

God awful! I wish I could give no stars. I too had the Mani/pedi Groupon. From reading the reviews after my first visit, it appears Groupon did no favors for this horrible establishment. To call them a "spa" is like calling McDonalds five star dining. A couple pedi chairs and nail stations in a hallway and a couple closets with massage tables does not a spa make. My mani started with a woman who spoke little English and was actually covering for the manicurist who was late and had to redo what the first woman did. The pedi was fine. The color selection was hideous. And when I was told she would do a gel manicure which I was interested in trying, the owner then looked to collect an extra $25 upon my departure as gel supposedly was an upsell to the Groupon which everyone failed to mention. I immediately called Groupon who in turn refunded my $25 and was going to contact the business directly. Don't ever go here. Plain and simple. read more

If you are going for the mani/pedi, you will be ok. Not great but ok. Massage and facial are worthless. I do not believe either the woman who did the facial or the man who did the massage are professionals. They did not ask me if it was ok if the masseuse was male. A woman took me to the massage room and told me to disrobe to the level I was comfortable. Had I known it was a male, I would have kept more clothes on. He had no clue about isolating muscle groups. He just gave the kind of back rub any amateur would do. My appt was for nails, massage, and facial. The lady who was supposed to do the facial did not show up so I had to come back for a second appt to get the facial. She asked me nothing about my skin or my current skin care regimen. Did not ask me about any skin concerns I wanted addressed. It was not the full spa treatment all at once I was expecting. The whole event was stressful, not relaxing. Avoid this place at all costs! Even a Groupon discount does not make it worthwhile. read more

My husband and I bought a groupon for a couples massage and pedi. We arrived and there was no one there to greet us. So we started to walk up the stairs thinking maybe the spa was located up there. Finally someone approached us and told us to wait downstairs so that they can clean the room. Our appointment was scheduled for noon but we didn't go into the room until a few minutes after. Two men escorted us to the massage room, greeted themselves and said they will be back in a few minutes. I was a bit upset, because as a woman, I rather have a female massage therapyst than a male. Neither men asked us what areas we wanted worked on and neither told us whether to lay on our stomachs or back. Long story short, my experience was god awful. It was hands down the worst massage I ever received . I asked the guy to focus on my neck, back, and shoulders and that I wanted a deep tissue. He did not get any knots out, he didn't take his time in areas but rather was sloppy. It wasn't even a relaxing massage. I was more focused on how terrible of a job he was doing than relaxed. The other gross thing is that the guy's nails were long and were practically scratching my back. Ew ew ew. I just cannot describe in words how terrible and disappointing the massage was. The only reason why I'm giving it one star is because my husband really enjoyed his massage therapyst. After our massages, we then were escorted to the mini-hallway for our pedicure. My pedicure was fine. There was nothing special about it. My husband however, had a pedicure that lasted no more than 5 minutes. The woman that did his was in such a rush because she had an appointment to do a massage. Therefore, she left my husband sitting there for the next 30 minutes until I was done. I would never ever go back to this place even if they were to offer me a massage for free. I could swear that the message therapyst I had was not a licensed one it was that bad. Stay away from this place and do not buy a groupon. Even if the groupon was for free - do not go. read more

Under NO circumstances would I go back to this "spa". Not even for free services. I booked a 60 minute swedish massage for my mother and I. When we walked into the "spa" we were not greeted. We went upstairs to the massage area and were told that they weren't ready for us so to go back downstairs to the "livingroom". We waited for about 30 minutes and were not brought back to the massage area until 2:20, mind you our appointment was at 2:00. To start off, they tried to put us in the couples room when we specifically asked for seperate rooms. So ofcourse we had to wait again for them to clean the other rooms. We also asked for a woman to do our massages and I was given a man because they did'nt have anyone else. The massage was very good, but I would never return. They were giving mani/pedis right outside of the room that I was in and all that I heard was loud lauging and talking the entire time. The place smelled like bleach and had horrible ambiance. We were not given robes to relax in, the rooom was just so small that I felt like my massuese could not move around comfortably. My mother also said that her massuese tried to stay in the room while she undressed. She also unconvered her when she flipped over. WEIRD! I would never return to this place and hopefully no one else will read more

I concur with the other reviews about the service around the Groupon. I went last night and had a horrible time. Was kept waiting for 30 minutes past my appointment time in the main salon where one of the stylist's kids were running around and screaming. Management argued with me about how long I had been waiting. WHen I finally was shown upstairs, the two manicurists working were exhausted and kept complaining about how tired they were. They had no magazines and NO STERILIZED INSTRUMENTS. Really -- they said their sterilizer was broken and they were using the same instruments on every customer. Dirty salon, rude management, overworked manicurists who did inconsistent work (the nails on each of my hands are filed differently because the woman wasn't paying attention -- one is square, the other round. I didn't notice until I got home because it was so dark in there. No part of that was relaxing or fun. Will not go back. read more

I bought the groupon and called them for an appointment, they kept saying they didn't have anything on days I mentioned and probably because I kept asking for different days so they gave me an appointment. I didn't think of it much at the time. I arrived at the place, while I was walking towards the Hamam luna place a person comes out of an establishment next door Bella luna and calls me to come over there as they are the same place. If I had known that I would have been able to check the review for that place and would have found that they recently herniated a disk in one of their customer and would have definitely not bought the groupon. I also have back issues but I didn't see this until i left because of my experience. Once I got in they just made sure to ask me my phone no. and groupon no. didn't care about my name or even if i had any preferences on my massage or any allergies or anything. I went in for my massage first the woman kept talking through out the whole thing like its some gab fest or something and looking for her oil bottle every few mins. Then they gave me a robe that was just out of the washer or something so it was wet and cold. I didn't put it on so the woman must have realized and went and brought a dry one. Now they take me over to the hamam luna side so I am basically walking in a rob through a corridor that is not even part of the establishment and basically anyone walking in and out of the building can see me. I get my pedicure and manicure done. For pedicure they don't even bother putting anything in water to wash my feet so I am basically soaking my feet in water. It took her 15 mins to do my pedicure something that usually takes minimum 30 mins. Someone comes for pedicure during this time so now manicure is rushed even more. Now I am taken for my facial which probably did destroy my skin because the person who was doing it had no idea what they were doing. She didn't even bother pulling my hair back and may be put a strap on so they didn't get wet and dirty from all the cleansing and scrub. Anyways when we are done with facial she puts some serum and cream on my face which I found out when I get home was actually some random foundation. I get up to dress and try to find a mirror so I can clean my hair and fix everything just to find I am walking on a sticky floor with wax residue all over. So now I am ready to talk to someone about this horrible experience and still going to tip them something but I walk out just to find no one is even around the reception. I look around and it was like everyone was hiding. read more