I purchased from this dealer in November. After getting to a "correct " price it was an ok buying experience. They took care of software recall as well. Today I am in New York trying to get tires on a car with 25000 miles on it. The tire guy asks where my wheel lock key is?? Well there isn't one. So I phone the dealer and the parts guy says the "only" thing they can do is have me come there because the lugnuts are all different. I guess like snowflakes. After a few more questions he assures me that is the only remedy. Then he just hung up!! So I went to a dealer in Port Chester NY and he changed them out in 5 minutes and didn't charge me. That is proper service. Bell needs to better. Thankfully there competent nissan dealers out there. read more

I had an amazing experience at Nissan of Union City thanks to Mark Davidson! From the moment I arrived, he was professional, knowledgeable, and genuinely cared about making sure everything was taken care of. He kept me updated throughout the entire service process and made everything smooth and stress-free. It's hard to find great customer service these days, but Mark definitely exceeded my expectations. If you need your car serviced, I highly recommend asking for him. Thank you again, Mark, for your excellent service! read more

Terrible customer service from Jason Thompson (finance guy), a very rude, proud, and arrogant man. Because of Jason's unprofessional behavior, I am not going back to Bella Nissan again. Thanks to John Jones (Pre-owned manager) for saving the situation; he was very professional. read more

The experience was ok they stayed later to accommodate me coming from another state. I have been lied to 4 times since purchasing the vehicle. I left my sun glasses and strap in my old vehicle i called immediately the next morning and was promised that the items were being mailed to me that day. That was 4 months ago I have also called 3 more times and been promised every time that I was going to receive my items. Do yourself a favor and go somewhere to purchase your car because as soon as the sale is complete they do not care about you anymore. read more

The service department @ This location has the WORST customer service ever! No one ever answers the phone in the service department the service workers are NOT welcoming @ all! read more

Came to Bella Nissan to get repairs on my 2011 Nissan Rogue and after spending all day there I left with a brand new car. I was somewhat prepared to buy a car so I really didn't feel pressured. The sales peoples were friendly and accommodating and I would reccomend you give this dealership a try. read more

BELLA NISSIAN I am providing my candid assessment of a disappointing and stressful car shopping experience at Bella Nissan. Having conducted business with multiple dealerships, I have never encountered this type of behavior, which unfortunately yielded a negative outcome. Utilizing CarGuru, I contacted the dealership to confirm availability and scheduled a test drive. However, the check engine light illuminated, and I encountered numerous misrepresentations from the salesman, finance manager, and other involved parties, except for one or two individuals who demonstrated understanding of my car buying experience. Undisclosed items were added to the contract, including two items with separate contract numbers. Upon inquiry, the dealership fabricated explanations, claiming unawareness of the items' origin. It was evident that these items had been added, and the finance manager was the sole individual capable of doing so, as such items typically originate from the finance office. I expressed extreme dissatisfaction, prompting the bank to contact me and provide the numbers of the extended packages that had been added. I contacted the bank, and they furnished me with two contract numbers. When I contacted the dealership again, they falsely claimed that the items were not included in the contract, whereas the bank confirmed their presence. This dealership's propensity for dishonesty was alarming, and I can confidently assert that this was the worst buying experience I have ever encountered, replete with deception and dishonesty, including the possibility that the check engine light was caused by a loose gas cap, despite the vehicle being capless. The check engine light resulted from a new battery. The dealership claimed intentions to retain the vehicle for battery replacement, after initially stating that a new battery had already been installed. One representative, Stephen, inquired about the cancellation of funding and falsely accused me of taking possession of the vehicle, which was untrue, and displayed rudeness without offering an apology for the baseless accusation. The behavior exhibited by this dealership was utterly reprehensible. My phone calls went unanswered; I had to drive up there in person. I am utilizing my daughter's account to post this, as they may claim unfamiliarity with me. However, I possess proof. I voided the contract, and with a credit score exceeding 700, they insisted I utilize their financing instead of my own. Looking on the paperwork left while wating It was disclosed on the paperwork using their bank would result in a $4,365.00 commission, whereas using external financing would increase the vehicle's price by $2,000. I provided a $500 cash deposit, which was returned four days later by check. The following day, I visited Heritage Cadillac, where I experienced a vastly different and positive experience, characterized by a seamless sign-and-drive process and a professional staff that demonstrated genuine appreciation for my business. read more

Bella Nissan of Union City - Auto Parts & Supplies Near Me - Union City, Georgia

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I went to replace my older model rogue with a newer one. My sales rep was Ca'Varri! She was amazing from beginning to end. The finance manager even worked out a great deal for me at the end and I left with the car I initially wanted. The reason for the 3 stars is because I had to come back to the dealer several times, 1 for a recall, and 2 never received my second fob. This was no fault of my sales reps but their service area sucks unfortunately! I was given my fob, it wasn't programmed and I'm just getting it programmed at another Nissan dealer because of all unsuccessful back and forth. If you buy a car, make sure you have what you need BEFORE you leave especially if you don't live in the area. Overall, I would buy another car as I liked the staff. They were friendly and I didn't feel like I was being taken advantage of. read more

Horrible service from beginning to end. Waited in waiting room for 5 hours before I had to ask what's going. Only to find out the guy who was working on my car had left. Chante, one of the leads, said she would give me a free rental for lack of communication and the fact that the guy had left. I left on a Thursday, and I called them on Friday afternoon to get the status again. Chante said the part isn't in an may have to order. SHE MENTIONED NOTHING ABOUT THE RENTAL. I told her that was fine and to let me know when the car was completed. Several days went by and I called again on Wednesday. She said they found the part and car should be ready on Thursday or Friday. I told her Friday is best for me because I had a concert on Thursday. AGAIN, SHE MENTIONED NOTHING ABOUT THE RENTAL. I went to pick up the car on Friday and returned the rental. STILL NO MENTIONED ABOUT RENTAL. NOTHING!!!! But also, another odd thing happened. My credit card wasn't charged for the rental until 4 DAYS LATER AND AFTER THE SURVEY WAS SENT TO ME. I GAVE THEM A GREAT SCORE AND THEN I GET CHARGED! UNBELIEVABLE AND DECEIVING AT ITS BEST! NEVER AGAIN read more

I drove 2 hours hoping to get a great deal on a used Sentra. What I got was no car and less than honest business practices. Steer clear.

Boncila had great customer service. She greated us well and got us in and out. She is great with a good smile.

First time buyer, and I found exactly what I was looking for with the amazing help from Najalee! I'm big on sports cars, and she found me the perfect Nissan maxima platinum with the perfect amount of safety features for my first car! Drives smooth, interior and exterior looks amazing, and I've had no issues with it at all! Also considering it was a used car, it feels so brand new and fresh to me, also recommended my mom and brother to get a new car too and they got just what they needed as well! Amazing customer service, honesty, and very knowledgeable for all types and models. If you want to look into getting a new car, Najalee is the one to see! 10/10 read more

Bella Nissan of Union City - My car Yumeko - Auto Parts & Supplies Near Me - Union City, Georgia

Terrible location! would not recommend. Service is incredibly slow. I went in for an oil change and ended up with several other issues after. The service team is not knowledgeable, they don't even look into your warranty before quoting you. No urgency, no concern, very Unorganized, very Unprofessional, and they will harass you to trading in your car while waiting. 0/10 and 0 stars. Terrible! Won't ever be back! read more

Demonte and EVERY staff member that I actually crossed paths with were ALL AWESOME during my service visit. Nobody tried to upsale me anything or jerk me. They tried to sale me a car while I was there (And buy mine), but I actually found that episode quite amusing and "Business as usual", so I don't consider that an "upsale" attempt, so no fault there. What I will say though is, whether you have an appointment or not, plan on being there for awhile - Ouch!! read more

I had an amazing visit today at Bella Nissan. I came in for service and left with a 2025 Marano. Sheriff was a wonderful salesperson with all the answers about the vehicle. Everyone that I came in contact with from the service guy Brandon, the manger Demarcus was awesome. read more

I recommend you not take your vehicle to Nissan of Union City. I took my Frontier there for a problem that my local mechanic could not diagnose. He suggested a dealership because he suspected a computer problem that only a dealership or other specialist would be able to diagnose. Nissan of Union City took the vehicle, and then sent me a report stating they found an issue with my battery terminals, and that those would need to be replaced before they could do any more diagnosing of the vehicle. Cost to replace - about $650! A quick check with my local mechanic showed he would do it for around $150. So I told Nissan of Union City I wanted my vehicle back, and would pay the $100 "diagnosis fee." They said they would send me a link to make payment, but after multiple phone calls (being placed on hold for 10-15 minutes each time) no one could send me a link. I bet if I asked for a link to pay the $650 it would have come right away! Anyway, finally someone on the other end took my credit card info down over the phone and promised to submit my payment. I dispatched a tow truck at this time to pick up my vehicle, but when he showed up - over an hour later - the payment wasn't processed and they wouldn't release my vehicle. I tried calling to see what happened, but no one would call me back that day, and not until I called back again the next day would anyone talk to me. Finally, I got someone to confirm my payment was confirmed and the truck could be picked up. Finally, during all this drama, I got a call from a manager at the dealership. I thought maybe they were calling to apologize for the confusion, and to help get my vehicle released . . . Nope! He was calling to see if I wanted to sell him my truck! So basically, they knew what was wrong with my vehicle, but just wanted to push me around to see if they could take it from me for less that it was worth. Long story short - incompetent, inconsiderate, shady . . . Do yourself a favor and go elsewhere! read more

0 stars! Avoid this dealership! We visited this location while shopping for a new car for our daughter. My husband and daughter visited on a Saturday and we decided to go back on Sunday to purchase it. Our first red flag was when the salesman said that the vehicle's key were locked in a co-workers office and she wasnt onsite. Meanwhile we could see him in the managers office talking not retrieving keys. Then suddenly he had the keys. The car he showed us was obviously a stretch and dent car. The car was filty outside and inside. The fuse box cover was removed, there were pen marks on the dash and the new car already had 160 miles. We left this dealership and went to Nissan in McDonough and brought an actual new car without any issues. They're untrustworthy at this dealership. read more

I will drive the 30 miles ro Lithia Springs before they touch my truck again.... In January, the service department here had my Murano for 20+ days. They claimed they repaired front differential and the transfer case. After I got it back I spent weeks trying to get them to take it back because the truck was making the SAME noise AND it was still lagging. Which was INSANE considering the repair was over $4600. Got it back in, they told me it was 1 strut and it was almost $600 to fix. I decided to go elsewhere because steuts should be replaced in pairs AND afterwards need a front wheel alignment, neither if which Nissan South recommended or said was required. The other mechanic found the transmission was bad. Wenr back to Nissan South and they wanted $5600 to replace the transmission. Now I'm a woman but not one that you can take advantage of. No way you replaced the transfer case and didn't find the transmission bad. I spent a total of 6 weeks and $1200 in a rental that they provided. 4 of those 6 weeks were spent filing complaints, revisiting the dealership and escalating the issue. They FINALLY agreed to fix it but refused to refund me the 4 weeks of rental car that were wasted while they twiddled their thumbs. I am in a dispute now for the full rental charges. Warren Ali is the Service Manager. He initially offered to fix my truck for $4500. I find it interesting on my NextDoor App there are complaints from other customers, mainly women that range from bloated prices for repairs that should of been $1100 but being told $4500. Also complaints from women and the lack.of response as well.as the repair time. I DON'T RECOMMEND...FOR ANY REASON. read more

While my recommendation was only a three, I will say that Ms Shantel was fantastic and she deserves a 5. She honored the price I was quoted, worked quickly, and then when it was identified that the work was incomplete and that my check engine light was still on, she got it resolved immediately. read more

the salesperson Jajalee was absolutely amazing!!! Very professional and highly satisfied with my purchase!

DO NOT TAKE YOUR CAR HERE. We took our car here to get a transmission reprogrammed and was told that they were unable to program the transmission. Not only were they unable to reprogram the transmission, they also stated that the car was unable to drive (the car was driving fine before taking it to them). They tried to up charge us $800 (for a diagnostic) saying it was an electrical issue. They didn't properly document anything on the invoice and we learned that they intentionally tampered with our vehicle to prevent the transmission from programming. They kept giving us a list of potential issues but was not in communication with Nissan regarding what was going on with the car. We then had it moved to another Nissan dealership where they worked tirelessly to fix the issue which was very simple and was able to reprogram the transmission after replacing all of the parts that this dealership intentionally destroyed. PLEASE TAKE YOUR NISSAN TO ANY OTHER DEALERSHIP BUT THIS ONE. I will say that the company is amazing and it's disappointing that some try hard to get over on people but I was satisfied how the corporate office handled the situation. read more

I took my 2021 Rogue in for an oil change /tire rotation, car wash and software update recall on 19 June 2024. I was greeted by Mr. Demonte and was told the system was down and that they would get vehicle Recall , oil change and tire rotation and car wash done as quickly as possible but that I definitely needed that recall to be done so I agreed to wait. I arrived at Nissan at 0830 and did not leave the facility until 1130. I was told by Mr. Demonte the Recall was not done and I would have to call and Reschedule for vehicle Recall appointment so I asked him I waited 3 hours for an oil change, tire rotation and car wash. He then gave me a Bill for $73.84 for the oil change and tire rotation. I had given him a Bella Nissan oil change and tire rotation coupon for $64.95 and he said the bill was still $73.84. SO I guess without the coupon the price would have been $ 138.79.. Never the less I had been doing business with Nissan for many years and this was the first time I was thoroughly disappointed with the service I received and to top it off when I returned to my car it had not been wash so I just said forget about it and maybe next time I need to do business with another dealership. any questions I can be reached at 225-335-1943 or email lesant001@yahoo.com Very disappointed today with Bella Nissan of Union City Mr.Lesle Cushionberry read more

Sad problems all the time ! Service department has serious issues !Their shade tree mechanics! Missed diagnosis and are down right dirty when they sit your vehicle and don't even cover your seat leather steering wheel or carpeting. Service Manager makes promises to make it right and then finds every way back out of his agreement and will never return your call ! I keep giving them chances after chances because of the convenience of them being so close to home . The sad truth is the last 3 vehicles were purchased Carrollton, Georgia. Scott Evans Nissan almost an hour away and they have always been outstanding with sells and service. I did this to myself! Stay far away from them. read more

My experience was to get my daughter a car after her last was totaled on Christmas Day unfortunately. She had done her research and found a Sentra SR 2020. She's happy so mission accomplished read more

Bella Nissan of Union City - Like the touch with the red ribbon treatment. - Auto Parts & Supplies Near Me - Union City, Georgia

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Walking into this place is like walking into a den of vipers. Don't get me wrong, the salesman was great but it was the sales manager that was the problem. He did not honor the price of a new vehicle in spite of consumer protection laws against deceptive advertising. He claimed he knows the law but that's laughable especially since he tried to charge me a doc fee when the dealers website says that the doc fee was included in the sales price. He doesn't even know what is on their own website, so you expect me to believe you know consumer laws? I'm still shaking my head at this guy lol. Very unprofessional for a sales manager. Not only did they lose out on a new car sale they also lost a customer as well. I would stay as far away from this dealership as you can. Based on their reviews I should have as well. read more

I would not recommend this location at all. your time means nothing to them. I have been having issues since FEBRUARY. If you want your time wasted, 4 additional inquiries on your credit from one visit, no call back & to Uber bc you can't drive without any tags for over a month.... This is the Nissan to go to!!! I absolutely would never come back to this location, by far the WORST experience I've had. Went from Lease to Own in FEBRUARY & just recieved my temp tag in April 6,2020 and they still have not put my information in the system to complete my tag process. I called the tagging office on 4/18 & 4/23 and they can't do anything bc my information is not complete. The tag I have expires on 4/30(just got in on the 6th) & I have been calling and texting and have been told I will get a call back. Haven't heard from anyone. I'll be taking my complaints up the chain, for sure. read more

My official First Review. As an Elite. Nissan of Union City. I sing the Praises from Sales to Service. . Today I went to get my car Moe`t oil change. I called the day before. Made my appointment with ease. Received emsil confirmation of appointment. Wednesday is Ladies Day $21.95 Oil change. Sounds good to me and my budget. I arrived and was greeted Immediately by Darrell. He explained in detail what my service would include and wait time for service. I waited while my vehicle was being serviced. I proceeded inside. I spoke to familiar service Advisors Amy and Princess. Super Cool. The waiting area is nice..with Tv's Ipads play corner for kids and a coffee /tea area with bottled water, pastries, granola bars, fruit, and sometimes freshly popped popcorn. The coffee machine is a upgrade from Keurig. Vonchella with her bubbly personality was eager to assist in making coffee. With so many choices I didn't know what to choose. I chose Hazelnut coffee with Belvita breakfast bars they were delicious. Glad i paid attention to how to use coffee machine. I assisted 2 other customers with making their coffee. The instructions were posted on the wall next to machine. (Which we overlooked) but it's all good. I love coming here. It's always clean. The staff is exceptional. They will definitely take care of you. To top.it off after service you receive a survey. After completion you get points that equals to dollars to be spent on services. Bonus. Over the summer I received a gift card in lieu of points. I enjoy these perks. You have a Nissan go check them out. You won't be Sorry. read more

Yesterday Me and my husband went to Nissan in Union City,Ga. Our sales representative Shunita Scott was very professional and highly energetic and she helped us purchase a nice SUV. We are very pleased with our visit , it was very quick and they didn't give us the run around or nothing. She printed out the facts and details about the vehicle and she thoroughly explained how there system works and told us exactly what we needed to qualify to get our new car. I'm very happy with my decision to go to Nissan of Union City Georgia and she even remembered that my birthday was today and told me Happy Birthday. I'm so grateful and blessed and this was the best car shopping experience I ever had! read more

Bella Nissan of Union City - My new Nissan Rogue - Auto Parts & Supplies Near Me - Union City, Georgia

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Horrible customer service!! Service manager Warren Ali lied and said this location did not have a general manager. Technician did not complete work on my truck because he wanted to leave at closing time!! The manager was in my opinion, more unprofessional for even telling me that!! Do not spend your money here. read more

This review may be long winded so pass if you don't want details. First I took my car in for a routine oil change, and not only did they not do it they recommended about 2k in other services. 1 item was both front and back brakes. The front I had repaired 3k miles earlier the back were at about 50%. I had been to 2 other auto repair shops both who informed me I needed a new inner tire rod. Nissan was adamant that it was not necessary, and the only reason I can assume for this was it was under warranty by them. After bringing in one of their master mechanics they agreed it needed replacing. I brought the car in at 7am on a Thursday, and tried numerous times to reach the dealer in regards to the status of my car. As well I needed a ride from their shuttle in order to pick my car up. No one responded, the shuttle was an hour late, and when I arrived nothing had been done. I had to go through the following day, only to be informed my cars was ready at closing time. I can't speak for the work, but since the inner tire rod was only 2 months old and had already gone bad I don't expect much. Also their policy is mandated masks, but the staff is maskless!t read more

Bella Nissan of Union City - Auto Parts & Supplies Near Me - Union City, Georgia

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My experience was great! Shunita Scott took the time to enlighten me with the numbers and view of the vehicle. Her professionalism and honesty inspired me to want to come back after this Pandemic. She didn't have a Snickers Bar for me to turn back to my original self but once corona shelter-in-place has lifted she'll have my business. Blame this crap on the government! Ms. Scott...5 read more

Bella Nissan of Union City - Kendall Brunson - Auto Parts & Supplies Near Me - Union City, Georgia

TL;DR - Shady, incompetent, juvenile, scam-artists. Car in the repair shop the next day. Keep away from these scoundrels. If you want to feel like an idiot after buying a car, then nissan of union city is the place for you! Just 10 miles off the lot and three issues arose with my vehicle that weren't present in my test drive. I don't know how they jerry-rigged the vehicle to maintain a good first impression because I'm unfamiliar with how crooks operate. If your salesperson is Cameron Gaines (Cam), immediately ask for someone else! I knew more about the vehicles I went to see than he did. We barely made anything more than small talk because every time I asked him a question he didn't know the answer. Luckily I had a friend who already owned the car I was looking at and was familiar with it. Sadly, I didn't inspect the car thoroughly enough. Now I'm paying for it. Cameron Gaines is a scammer, as is the dealer fee (which is twice the GA average). He doesn't give a crap about you, he's not interested in finding the right car for you, he doesn't care about your wants and needs, and he doesn't go the extra mile to help you make an informed purchase (let alone a full mile at all). Cameron said they would make two credit pulls, which is what I asked for, and they made three. Cameron said he would have a second key for me the next day, they didn't. Cameron said he would be there the next day, he wasn't. Cameron said the vehicle had just been inspected, and I had low tire pressure (which ended up being 20 out of a max 44 PSI) once I made it several miles off the lot. Cameron Gaines said I reminded him of people from his home town. I wonder how much he hated those people. Again, if you're approached by Cameron Gaines, WALK AWAY. The dealership doesn't give a crap about you at all. These people want your money and that's it. When returning the next day, no one could get Cameron on the phone about the second key, the manager talked to me via a middle-man, and the salesperson himself treated me like he couldn't care less about my situation. No one cares at all. They didn't want to make right the situation, didn't offer any advice or help whatsoever. They said too bad, and walked away from me. They treat you like a floor mat, and nothing more. In addition, the staff are all frequently lounging around like a pack of wolves waiting to strike on the next person to enter the lot. They constantly are fooling around, yelling, and goofing-off. Even if they're right next to you when dealing with a salesperson, trying to converse, the other staff is obnoxious and boisterous. NO ONE has any respect for you or your business. The ONLY person who does their job with no BS at this dealership is the man in the back right office, right next to the service shop, who does your down-payment and final paperwork. He definitely isn't a talker, but he zipped through the process with ease and corrected an error in the paperwork before he could blink twice. Best person in there. Didn't catch his name After I post this review on every review site possible I'm going to negotiate getting out of the deal. I'm working with someone who knows the state and federal laws and they've found several glaring issues. Will update with the outcome. read more

My vehicle is currently under a warranty. Took my car in to get fixed for numerous items. It took them five days to repair my car and only fixed one item. The slowest service ever and customer service is terrible. Totally disorganized. Very unhappy with the outcome. If you want your car to be fixed. You may need to look up other dealerships. read more

Arrived for my appointment 45 minutes early just to wait for an hour to check in and then they say it'll be a 3 hour wait because they're busy. What exactly is the point of making an appointment then because the actual services shouldn't have taken but 90 min max to complete. I wasted enough of my time just waiting to speak to someone after arrival so I was not about to wait that long having had an appointment that was made well in advance. Guess I have to take my business to Buckhead or somewhere more affluent to get better and more timely service. Never coming back here. Not to mention I'm in the market for a new car at the moment. read more

BUYER BEWARE!!!! I saw a Nissan Altima listed online for $16,888. I came in on Monday and negotiated a deal with KD the Sales manager and me and him signed off on the deal. We did not complete the contract that day because there was a sensor that had to be replaced. I was scheduled to come in the next day to sign the contract and pick up the vehicle but I was told the car was not ready yet. Here it is Wednesday and I spoke with KD the Sales a manager who says the General Manager Maurice who advices they can not sale me the car for the negotiated price because they had to pay to get the car fixed and now they want me to pay $2000 more for the car. Maurice was very rude, did not care that me and his manager agreed and signed on a price. Basically told me oh well and he is still going up on the price offered to me. I was recently in a car accident and I am paying for a rental car out of pocket and I explained this when I came to look at the car because I can't afford to keep renting a car and in need of a vehicle ASAP. I have wasted days waiting on a car I thought I was buying to be ready just to be told I need more money. I feel like this would have never happened if I were a MAN. They are taking advantage of someone's need for a vehicle. I would highly recommend others to pick another dealership to patronize. A dealership that operates with honesty, keeps their word and integrity! Clearly money matters more than any of those qualities at Nissan of Union City! read more

Customer service in the service center is very horrible. I bought my Juke from here in 2015 and every time I come the wait is always over 2 hours; I am never greeted when I pull up to the service center and usually I have to get out of my car to make sure they know I am here. They are not as attentive as I would like for them to be with all the time and money they I spend there. When I suggested that I will be going to another location the young lady responded "good luck with them" in a very snarky manner which I felt was very unprofessional. Now that my maintenance plan is up with then I do not plan on returning. read more

I brought my car in for diagnostics and was told that my car needed a litany of repairs totaling $1500. I took it elsewhere for a second opinion and when they looked at it, the mechanic found that not even one of the repairs Nissan of Union City suggested was necessary! The problem was an easy and inexpensive fix. Fast forward and I come back to Nissan Union City (against my better judgement at this point) to purchase a vehicle. When my salesperson pulled up in my selected vehicle, a 2015 Rogue, it was making all sorts of noises . Basically, they were trying to sell me a lemon. I got outta there as fast as I could. Fast forward again, my dad tells me that he is taking his vehicle to get serviced. So he tells me that the place he went to gave him a laundry list of things that were wrong with the car and an estimate of $1500 for repairs. He was told that the vehicle needed a new rack and pinion. I drive the vehicle often so I knew that was complete BS. I asked him where he had taken the vehicle. Well well well, whaddya know, he had gone to...you guessed it....Nissan of Union City! Due to my prior experience with them, I suggested he take the car to Nissan of Morrow, as I had dealt with them before and had a much better experience. Not only did Nissan of Morrow not charge to look at my vehicle, I was told that the issue (leaking fluid) was due to a cap that was not fully tightened. He tightened my cap and I have not seen any leakage since! Imagine if I had not gotten a 2nd opinion and blew $1500 on unnecessary repairs! This place is greedy, dishonest, shady and unscrupulous. If you want a Nissan, go to Nissan of Morrow! STAY AWAY FROM NISSAN OF UNION CITY!!!! read more

Shunita is the BEST sales lady ever. She cares about her customers. I appreciate her being present during this national catastrophic time. She practices Social Distancing. read more

Immoral and illegal selling tactics. Shopped online and found a certified pre-owned vehicle advertised for $16k. Made appt, drove 45 mins to view and test drive...all fine. THEN they added $2k onto sticker "because it's certified pre-owned". Not cool. NOT LEGAL read more

I bought a 2014 Chrysler 200 Feb 28, 2023, I was told during purchase the only way the manager would approve the deal is if I got an extended warranty. After 2 days it broke down on the hwy and almost caused me to get into multiple accidents while my kids were in the car! It also had other problems like the alarm would go off randomly, the horn would go off randomly, and the windshield wipers stopped working. I was able to get it started the next day and take it back to this dealer but was turned away 2 days in a row bc they were busy and I was told "well its working now". After asking for a manager I was introduced to Kim Rutledge who told me the car shouldn't have been sold bc it had 3 factory recalls on it, 1 of which was a safety recall. Also it should have had another inspection before selling since November 7th was the last inspection and I purchased it Feb 28. (Over 90 days) She also told me they should've checked me in when I first came so that it could be taken to Chrysler since they don't do the service at Nissan. I was also told while in service they wouldn't cover my rental after 2 days, even though repairs were expected to take 4 weeks, I promptly asked for a refund, which was denied, after which the manager approved 10 days for a rental, after 10 days the car still was in the shop and I asked for a refund again since now I had to pay for a rental after paying for a car that didn't work. The manager Will Washington and Adrienne Bryant decided to extend the rental after I asked for a refund AGAIN. I finally picked my car up April 6 BUT on May 5 it broke down again and won't start. Now they are refusing to do ANYTHinG because it's been more than 30 days and they said I need to go through my extended warranty and have it towed back to Chrysler out of my own pocket. read more

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