Great customer service. Friendly staff. They worked with my insurance and rental company seamlessly. As a geico customer my rep was forthcoming. He kept me up to date on repairs even reassured me when it took a little longer the reasons why. Front desk clerk was attentive. My repair looks great! Thank you union city team read more

***Fraud Alert*** Avoid Avoid this place completely if you can. You have been warned. I had a claim through Geico and this was the shop they sent me to. These folks started scamming me from the moment I arrived. They gave me an extremely low estimate and then charged me 10x more AND on top of that they did not actually perform the services they stated they would. First, when I initially brought my car to them I asked them for an estimate so that I could compare prices. This was for a broken passenger window. After the guy took pictures he said he couldn't give me an initial estimate but he will send the pics to Geico and then I'll get an estimate. He encouraged me to leave my car but I was uncomfortable doing that without knowing how much I would have to pay. Good. I took my car home and waited for the estimate. Next, the estimate comes and it is like $300 to replace window. Fine sounds reasonable. I accepted and then scheduled drop off. At drop off it was explained that estimate may change once they fully open things up etc. Understandable. I then told the mechanic to let me know if the estimate changes and to call me for me to approve. Next, a few hours later I get the new estimate and it's $2500!!!! Damn near 10x the original estimate. I immediately called them and said I don't want any of those additional services including the paint job they added and some other stuff. I asked them to stop everything and I will come pick up my car. So then the manger tells me they have already started and the door is all apart and buffing has started. Huh? First off, the estimated time of completion was a month and at the shop I was told they was sooo backed up and wasn't sure when they could start. But now yall have already started. I called BS and told them I would take it as is. They said the car is not in driving condition so they can't release it and it's after closing anyways. I'm pissed at this point but I'm also traveling for work. So after going back and forth with them over this I essentially had no other choice but to pay 1000 deductible for this repair. But that's not the end of it. After all that, when I finally get back in town after I had someone else pick up the car I go to inspect the vehicle and the scratches on the door is still visible so they didn't buff or paint that and when I go to close the door all I hear is shattered glass still in the inside the door like they never opened it up and removed the shattered glass from inside the door. Ridiculous and unprofessional liars. Do not use this shop and tell GEICO to not send your car there!! read more

I have had an absolutely terrible experience with this company. My vehicle has been at their facility for over a month, and for the first couple of weeks, it sat in the same spot without any progress--I confirmed this through my Jeep tracking app. The lack of communication and efficiency has been extremely frustrating. I would not recommend this company to anyone. read more

My truck was involved in an accident and tired to this place. Worst mistake ever. They never repaired my truck and now it makes horrible noise when I drive it. I have called several times to speak with general manager and he is never around. I've left messages with Michelle and was told Chris who repaired my truck was fired. I am taking my case further. Classic Collision won't get away with not repairing my Mercedes properly. read more

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I have used Classic Collision in the past. it has been about four years since I have had body work. Today I stopped by for thing to reconnect my front right bumper. The representative Kema waited on me. She understood what I needEd. She drove my car into the area where they repair cars and within ten minutes, she returned with my car with the bumper attached. No charge, just good customer service . Thanks willing to do this minor repair at no charge. I left feeling that good customer service paid off for me. J.L.Baker read more

Selected Classic Collision in as my auto repair shop after recent fender bender. I've used Classic before and the service pretty good. But this time I will not recommend this facility anymore. Let certain precautions be set in place for future customers. Pre inspected with all your customers of all electrical equipment like windows switches and keyless entrance devices before leaving vehicle at your facility. I found certain issue at hand upon completion of repairs.. NoTE: Window switch had been popped out and could not roll driver window down. Spoke to Manager Justin Hughes of course he denied it..Call law enforcement to discuss issues..Original estimate $2300 after reinspection new estimate over $7100 on damages. After having vehicle for several weeks notifications slacked off. My vehicle also had a black grille removed and replace with a chrome grille no notification about that plus when clearly looking at pictures there was no damage to the grille at the scene of the accident. I have photos. Last but not least at one of many of calls not knowing the status of my vehicle after being towed by your facility sitting 2 weeks at Goodyear in Fayetteville. read more

Classic Collision - Body Shops Near Me - Union City, Georgia

If I could give this place 0 stars I would. I was told less than 24 hours before my appointment that my appointment needed to be moved due to a shortage of staff. I moved my appointment and when I came in for it WEEKS LATER my car could not be looked at. My new appointment was not valid after waiting 3-4 additional weeks because of a staffing issue that was NOT my fault. I'll never come back. read more

I had the worst experience ever with Classic Collision Union City. They promised me 4 different times that my vehicle would be done and it was not. Worst cusotmer service ever! read more

I had the greatest experience with Classic Collision. I had some minor damage to my bumper and was putting off getting it fixed because I feared a really high estimate for a small repair. Sean, the manager, really heard me when I said good enough is good enough for this particular repair, and that I planned to pay out of my pocket. He gave me a price that was dramatically less than I expected, he worked with my schedule, and the work was completed really quickly. Being in a service business myself, I am not easily impressed. Classic Collision in Union City exceeded my expectations. read more

I have used this body shop twice in three years and both times was impressed by the quality of work. Very courteous, professional staff who can answer all of your questions about your vehicle while it's being repaired. Oh, and I received texts that kept me posted on the status of my vehicle. read more

They cont give me an estimate. They told me to come back in a week. The receptionist told me everyone was on vacation. I drove to Sandy Springs and they wanted and got my business. This business is doing so well they don't need my money. The lost a 2K job. read more

I would not waste my time with this collision center due to insufficient/faulty repair work, and lack of communication. After reading several reviews and contacting a local Lexus Dealership which recommended this collision center I decide to have repairs made to my car. On March 22, 20015 I was in an accident after coming home from a long day of work. My car was hit by a trailer which damaged the left and right fenders, front bumper, both front headlights, both front rims, and right tire. On March 23rd my car was towed to Classic Collison of South Atlanta located in Union City off of Buffington Road. Initially the repairs were scheduled to be completed in a week's time however that week was extended an additional two weeks. The delay in repairs were because the wrong parts were ordered for my vehicle. They also cut corners while completing repairs. I had difficulty getting information about my vehicle the many times I attempted to reach someone. The clerk would give different stories about the delay and assure me she would call back I never heard back. I finally was able to speak with the General Manager concerning repair completion dates for my car who provided inadequate customer service. I now have an understanding of why the employees under him also have terrible customer service. When my car was returned I noticed a lot of faulty repair work. The front bumper on the car had lots of gaps and was not flush with the hood and fenders. Door guards (which my insurance company paid for) was not placed. Needless to say, the general manager stated that he did not notice the door guards were not on the car. I am wondering if he meant to say he was hoping I wouldn't notice that they were not there because they clearly received payment for them. He stated he would order the parts and all repairs concerning the bumper, right tire, and door would be completed on the same day when all parts were received. Another week passed without hearing anything so I finally had to contact my insurance adjuster because I was unable to reach the GM about correcting the prior repairs. On May 1, 2015, I was finally able to take my car in for the updated repairs. I dropped the car off only to find out that the GM was no longer handling my claim, but had pushed me off to the Production Manager. I was told to bring my car at opening so repairs would be completed on the same day. They expected me to sit at the shop for 6 hours for the car to be repaired with no alternate vehicle. After a lengthy discussion, the production manager was able to convince my insurance company to pay for a rental car for that day so I could make it to work. I was scheduled to pick my car up at 5 pm, but when I passed the Collison center at 3:00 pm my car remained untouched. Around 4:30, I contacted the production manager informing him I was on the way as scheduled to pick up my car. It wasn't to my surprise that once again they had failed to complete the repairs at the time scheduled. Finally, on May 5, 2015 I was able to pick up my vehicle needless to say when the right tire was replaced on the car my rim was damaged. I messaged the general and production managers informing them that I was not satisfied and of concerns of repairing rim. In which the general manager stated he would contact me back. Today May 12, 2015 I have yet to hear anything concerning repairing my damaged rim. Therefore if I were you I would choose a Collison Center that will not cut corners and would do the repairs timely and efficiently. read more

There was nothing to like about this body shop, even though I thought I'd done my due diligence prior to choosing them. The dealership I use is nearby (and recommended them), and a family member also recommended them. I had no idea choosing Classic Collision would provide such subpar service based on the recommendations I received. They gave me four different dates to pick up my car before it was actually ready, and they had my car for over three weeks. When my car was returned to me, neither of the windows on the passenger side of my car were working properly. In addition, my trunk has magically (since being in their possession for nearly a month) started leaking water into it, and mold has developed on several of the items I had in there. This includes my high school yearbooks and some shoes I had in there. I'm here now for them to follow-up on the poor work they did and all I've heard is excuses. Save yourself the trouble, stress, and hassle. Choose another body shop! (Note: the ladies in the front office are very nice.) read more

This place is great! Paul was great. He was very professional, efficient and kept me up to date at all times. Everyone that I came in contact with was very polite. I hope I don't ever need to go back, but I highly recommend Paul Daniels!! Thank you! read more

Terrible terrible TERRIBLE service! Kelsey (front desk) has a TERRIBLE attitude. And watch what you are signing with them - they require you to give them the right to sign for you on things that have your name on it. DONT EVER DO THAT! I took my car from them and sent it to another body shop. Two THUMBS DOWN for Classic Collision of South Atlanta! read more

29 days to order parts?? they told me three weeks max. Dishonest!! I finally lost my rental because this has taken so long. Don't trust these guys!!! read more

Classic collision has had my car since November 15. It is January 19 and it's still not ready. Getting the runaround every time I inquire about why it's taking so long. Hoping to give a better rating once I get my car back. read more

I was referred to Classic Collision Union City by the Lexus dealership I use nearby. Despite reading some of the negative reviews online, I knew that other Classic Collisions have a great reputation. So I decided to give them a shot. I have a very unique vehicle that I have put a lot of work into and for me to trust anyone to work on it, is a big deal! Let's just say I am very particular when it comes to my baby! From the minute I walked in the door I received exceptional customer service. The ladies in the front made me feel very comfortable from the beginning. William was the estimator that handled my repair process. He updated me regularly and assured me my vehicle was in good hands. Because I have a lot of custom work on my vehicle I had a hard time getting the insurance company to replace some of my specialty parts. After two days of battling with my insurance to my surprise I received a call from Travis, the manager, and he told me that he got everything handled!! He went out of his way to contact my insurance company and after speaking with him it was very clear that he gets the job done! My car was complete in a timely manner and I was very pleased! My advice would be to not judge this place based on a few angry people who wrote bad reviews. Go in and check them out yourself, I promise you won't be disappointed! If you happen to run into any issues along the way, ask for Travis, he is guaranteed to get them handled. I would definitely recommend Classic Collision Union City to all of my family and friends! read more

Singlehandedly the worst customer service I've had in over a decade. So much that I signed up for Yelp just for this. Having made an appointment over the phone 4 days prior, I went in and they had no appointment set up. They blamed the computers, but I'm positive it was human error. So lack of organization is an issue. The receptionist was new, but sweet. However the service rep that she got to come out to help her was unbelievably rude. No smile, no greeting, no nothing. Now I am a soft spoken calm woman by nature, so after I said I was there for insurance pictures the first thing she barks at me in the rudest tone possible and glaring eyes is "I can't hear you! I have no idea what you are even talking about!" It was so rude that even the receptionist was apologizing about it after she left the area. I am a 40 year old woman and have experience in customer service management, and she absolutely treated me like child. After that I just had to leave, I was in tears for a half hour after, could barely drive. I had been on the fence about having my repairs done there to begin with, your customer representative made the decision easy. If this is what your customer service looks and sounds like, then you can count on the business loss for sure. read more

I dealt with William of classic collision of south Atlanta Never Again. Not only my car sat for a whole week with no phone call from him at all and when I picked my vehicle up it was dirty. He's not a honest person at all. I wasn't satisfied with my experience and if this is what classic collision tolerate or except they shouldn't be in business.. I believe in quality all day everyday and treat people the way you would want to be treated w no less than 100% read more

I just picked up my car from this service after having it repaired from a collision. the service was abysmal and I am very disappointed with Classic Collision. I took my vehicle in on March 6 for less than extensive repairs. I picked it up finally on April 1. The work was done well as far as I can tell, but the time frame sticks. I suspect that the service tech first assigned to me was let go and then my vehicle fell through the cracks. I believe I lost about ten days in there somewhere when no one was looking out for me. They just dropped it in my opinion. In addition, about a week and a half ago, a big hail storm hit the area and all the damage from that swooped in on their repair shop. So instead of finishing up the cars already in line (mine) they got greedy and started grabbing all of that repair work. All well and good -- I am a capitalist too. But in the meantime, I am still waiting for mine to get done. I would have appreciated: 1. Calls from the service tech to let me know when the car was going to be ready or when it was completed. Didn't happen. 2. A little courtesy from the switchboard. 3. Some offer of compensation for the delay. 4. After paying over $6000 plus another grand for the rental car (all but $500 by my insurance company) you would think they could have gotten a little pine tar off the hood when they detailed it. All in all, very poorly done and very poorly handled. Next time if I can find someone else, I certainly will do so. Don't believe all that baloney advertising on their web site. Didn't happen for me. read more