Strong cleaning work from the team, but confusing pricing, upselling, and billing practices from the owner This cleaning took place a couple of years ago. I hadn't planned to leave a review at the time, but I'm choosing to share my experience now after a recent interaction that reflected the same communication issues I experienced during the original service. The recent interaction occurred through Yelp's project quote request feature, which sends requests broadly. I did not reach out to this company directly. When I later asked for the quote to be declined, the response felt unnecessarily abrupt, which prompted me to reflect back on my original experience. The cleaning itself was very well done. Jodi arrived with two other cleaners from her team, and the two team members handled the majority of the house. Jodi herself focused on the master bedroom and master bathroom. I have a ~2,100 sq ft home, and I intentionally excluded two rooms (a home office and guest room) from the cleaning, which was agreed upon in advance. For the areas that were included, the finished result looked great, and I was happy with almost everything from a cleaning standpoint. Unfortunately, the communication and billing practices from the owner made the experience frustrating. Although I disclosed ahead of time that I have pets and understood there would be a $50 pet fee, that charge was applied twice, once to the base cleaning and again to an add-on, resulting in an additional $50 charge that was not clearly explained beforehand. Prior to the appointment, pricing shifted multiple times with add-ons and conditions that were not clearly outlined. During the walkthrough, I was asked to upgrade my bathroom to a "deep clean," which I believed I had already booked as part of the initial service. I was also offered mold-related add-ons for two very small specks in the bathtub grout, which felt unnecessary. One item was accidentally broken during the cleaning and appeared to be placed back without mention. While accidents happen, transparency would have been appreciated. After the service, I was pressured to schedule ongoing maintenance cleanings and informed that my initial service had been discounted with the assumption that I would continue regular cleanings. This was never agreed to, and it felt misleading and guilt-driven rather than professional. Overall, the cleaning team did solid work and the home looked great. However, the upselling during the appointment, unclear billing, and pressure-based follow-up communication from the owner took away from what could have been a much better experience. I recommend getting very clear, itemized details in writing before booking. If money is no object, I'd say go for it! read more

I reached out for a quote on biweekly cleaning and was surprised by both the pricing and the interaction. I was initially told the first cleaning would "start at $250," but after providing my home's square footage (2,444 sq ft), the estimate jumped to $700-$900 for an initial clean with 3 cleaners. For context, my home is well-maintained and not in need of a heavy deep clean. I've had professional cleaning services for over 15 years, including in-person quotes, and have never been quoted anywhere near this range for a home in similar condition. What didn't sit right with me was the tone when I mentioned receiving a lower quote elsewhere. Instead of simply standing by their pricing, the response implied that lower-priced services aren't as thorough and that you "get what you pay for." That felt unnecessary and dismissive. I completely understand that every company sets their own rates and standards, but transparency and professionalism in communication matter just as much as pricing. This just wasn't the right fit for me. I definitely would not book this company. UPDATE: Instead of the owner responding to my review public which clearly isn't about just her rate, she's in my inbox privately saying I have no right to leave a review regarding my experience trying to book this company. This time she's trying to insult me saying I "can't afford" her ripping me off, & guess what she's absolutely correct. I have a 2 story very small 2444 sq feet home with 2 occupants secondly my home has been getting cleaned professionally bi-weekly since the purchase 4 years ago in no way in 8 hours needed to clean my home- Which she agreed initially after learning somewhat the condition of my home. My cleaning lady retired was just looking for someone new. I've used Molly Maids over 10 years prior to moving here & I have no complaints- I just wanted someone available on a sooner date. Maybe she needs help with her kids and mortgage but the customers shouldn't pay extra- Try actually asking the condition of the homes before quoting outrageously and degrading other people along the way. read more

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Plantation shutters and windows look great after cleaning. On time, professional and did a beautiful job. Thanks Bella's beautiful homes. Would hire again. read more

Gave us a good quote while doing an amazing job! Prompt response. They let us negotiate discount on reoccurring visits but did such a good job on our place we went back up to their regular rates! 1000% DESERVED. They did an amazing job, the before and after is just astonishing. My fiancé and I work odd long hours and they just helped out immensely. They're friendly as well. Amazing service, couldn't recommend more! read more

I hired Bellas on a whim because I needed help with a baby shower. They came in with two Ladi crew and got the job done in no time! I was so grateful and I will use them again in the future. read more

Jodie and her partner did an excellent job of cleaning my bathroom and kitchen ahead of my parents coming for a visit from the San Diego area. Their attention to detail and effort was excellent. I feel they're completely trustworthy in my home while I'm away. Best of all, no complaints from Mom! Jodie is now my go to. read more

Bella's Beautiful Homes have been cleaning my house for almost a year and I am so happy to come home after each cleaning. They do a fantastic job - attention to detail and consistent. Very thankful. read more

I was using Bellas for rental turnover. Generally decent results with a couple minor exceptions. Regrettably my recent experience was a huge disappointment. The home was inspected prior to the bid and while not the lowest price, I contacted the work. After "completion" I was informed that several areas were not cleaned due to mouse droppings which were deemed an "infestation ". She had inspected the home prior to bid and never said anything about this kind of exception. Very difficult to deal with on this and incredibly poor customer service. I had another cleaner come and take care of what was left undone by Bellas. They had no problem cleaning the areas deemed a "bio hazard" by Bellas. Not recommended. read more

I can't say enough good things about this business. Jodie was so helpful and VERY communicative through out the whole process. We contacted her late notice about a move out clean and she managed to get us in for a clean ASAP. I received progress photos and updates through out the day. Very awesome job ladies!! I appreciate you sooo so much!! I look forward to contacting you again in the near future read more

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I had a tenant move and needed a cleaning service, so I went with Bella's Beautiful Homes. I was so pleased with Sarah and Grace! They were professional and so great! I would definitely go with Bella's again. My stove also received some much needed TLC! Jodie was so responsive and came through when I had bad experiences elsewhere. Thank you! read more

Cant give a half star review! NOT WORTH THE PRICE!! Paid for a Post Construction clean and it wasn't even fully done, "ran out of time" was the excuse. When asked about stuff after fully moving in, the owner was so rude!! She even tried to blame my kids!! They cant reach up high! DO NOT HIRE THIS COMPANY! read more

I had requested for my showers to be deep cleaned. Bella's Beautiful Homes did an amazing job! My showers look brand new. Jodie was so polite and knowledgeable, I highly recommend her services! Worth every penny! read more

My husband hired Jodie and her team as a birthday present. She messages 3 hours in, that our house was more dirty than the average. No surprise there since we have 3 kids, 1 dog, 1 cat. A daycare and my husband sometimes leaves for 2 weeks at a time. All I wanted was to come home to a clean house, since I do most of the cleaning by myself. She stayed an extra hour which she charged heavily. 4 hours. 3 adults. Almost $800 . When I tell you how underwhelmed and disappointed I was. The kitchen appliances were not cleaned. The shutters were not dusted. The floors were not mopped well. Under the couch was not swept... the bathrooms were immaculate. But that was it. That was all I noticed: everything else. Was not done.. I definitely . Do not think it was worth it. And definitely do not recommend. read more

Great service and professionalism! Team completed all work requested efficiently and with great effort.

Bella's Beautiful Homes came through to the rescue and did an amazing beautification just in time for our move-out inspection. We reached out via Yelp for quotes and right from the beginning, Jodie was responsive, helpful, and empathetic to our needs. AND, she was available on the days we needed her. Her and her team went above and beyond over the weekend to ensure everything was done to their very high standards. They came in with a plan and knocked it out of the park! Jodie was very communicative, prompt, punctual, and kept me up-to-date every step of the way. Jodie made thoughtful suggestions on what should and needed to be done as well as what areas didn't need as much attention (keep in mind we have 3 kids). Her team is very professional, polite, and helpful! Honestly didn't know this house could be so clean, only wish I called her before for her ongoing cleaning service. Our family could not be more thankful for all the hard work Jodie and her Bella's team did for us! We are no longer dreading the move out inspection! Thank you so much!! read more

I got quotes from a lot of places and this company was the only legitimate quote was very upfront about pricing no hidden fees and truthful about what could be done. They. A two person team worked over 6 hours to make the home spotless. They even went an extra mile and replaced some bulbs that I had purchased for me. Wonder and friendly people. Will always recommend and will use in the future thank you so very much! read more

They worked hard for the entire time they were at the house, and, wow, what a difference. Much attention to detail, and very much appreciated! read more

I was looking for someone to clean our home and did we find a gold mine! Jodie and her team are quick, thorough and consistent! My house sparkles thanks to them!! From deep cleaning to maintenance cleanings, she comes through every time! read more

I used to think I can handle the mess in my house (I have three dogs + cats), but after seeing their work, I realized that I needed help. They are very detail oriented and I love coming home to a very clean house. read more

I had Bella's out twice to clean a house we r putting on the market. The first cleaning she wiped down everything & worked on the showers. The second time she & helper Heather did a fabulous job with windows, floors & wiping everything down. Thank you read more

Jodie and bar team did an excellent job on our house. They were diligent and caring in their work. I was very impressed with their work. I will be a repeat customer for a long time. read more

Absolutely amazing! Jodie and her staff are detail oriented, hard working, and friendly. I had them deep clean my house and they made everything sparkle and shine, down to my metal dining room chairs. I'm extremely impressed with the outcome. I would definitely recommend their service. read more

Jodie did such a wonderful job cleaning our home. She is very detailed which is appreciated. The house smells so clean and the floors are shiny. Everything is dusted, vacuumed, and blinds cleaned. I absolutely recommend and we are going to be a regular client. read more

Judy, Bella's Beautiful Homes responds to inquiries right away. We have had a house "walk-through" in order for her to plan her approach to my very dirty home. It is going to take 2 days for Judy and her team of three to get my home back to it's original clean and beautiful condition. Our appointment is week after next and I feel confident that she and her team are competent professionals. read more

I needed help with cleaning my house last minute for moving out, and Jodi was awesome for responding and helping right away. She cleaned my 2 bathrooms and kitchen and did an excellent job especially with the hard water stains I had. Her price was reasonable and when I came to see the end results, I was satisfied and happy with how clean the kitchen and bathrooms looked. I highly recommend Bella's beautiful homes. read more

Bella’s Beautiful Homes - Home Cleaning Near Me - Modesto, California

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3/2 moderately clean move out $480 with windows. Could have been better, could have shown up on time, could have gotten the sticky stuff of the floors better, could have not left a film over the tile floors, could have wiped off the counters, could have wiped the juice drip out of the refrigerator, could have dusted the top of the lights over the vanity, could have gotten the confetti out of the track of the master sliding glass door. Could have but didn't. Thank goodness she cancelled another house she was going to do, so I wouldn't have to pay the cancellation fee. I will go with the last company I used and not waste my time or money with Jodie of Bella's again. read more

Pricing is outrageous very unprofessional showed up late and the quality of work was horrible & very disrespectful & rude I wouldn't recommend this "cleaning business" to anyone I know read more

Jodi and Heather spent two days deep cleaning a home for us to move into. They worked tirelessly in great detail. Jodi even stayed until 930pm until the job was complete. Highly recommend read more