1. Bella Sera Nursing Home

    1. Bella Sera Nursing Home

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    Ridgecrest, CA

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    Bella Sera Nursing Home

    4.3 (3 reviews)

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    Ridgecrest Regional Hospital - Dining Room

    Ridgecrest Regional Hospital

    2.3(69 reviews)
    0.1 mi

    I had an appointment with a visiting nephrologist with which was changed from the original…read moreappointment. The problem is the receptionist didn't leave a message. I don't live in Ridgecrest so I called the number in spite of the fact it didn't mention it was a hospital number. I was told the Clinic was across the street from the hospital. I arrived on time to the Medical Office but all the doors were locked. There was a frail elderly man trying to gain access also. I called the number and told the receptionist I couldn't gain access to the building. She sarcastically said we have been seeing patients all day. I clarified the building was across the street from the Hospital and in front of the Marriott. I finally gave up and hung up on her. Someone else called back and gave an address of a street name I couldn't pronounce and certainly couldn't couldn't spell. She told me to put the address in my smart phone. I am a senior citizen and I can't see the screen of my phone in the sun. After driving over 2 hours to get to the appointment I just had to leave. This whole epic could have been avoided if they would have texted me an address and an appointment verification. The elderly man that was there also just left. Unbelievably poor patient service. I hope the Dr is aware the poor quality of the staff is preventing him from seeing patients

    I came in by ambulance and they took immediate care of me. Checked on me throughout the time I was…read morethere and did all the appropriate tests to make me feel they were researching how to care for me. Everyone was so gracious and kind. Thank you to all the members of Staff in the ER. I appreciated you this morning.

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    Ridgecrest Regional Hospital - Outpatient Pavilion Lobby

    Outpatient Pavilion Lobby

    Ridgecrest Regional Hospital - Outpatient Pavilion

    Outpatient Pavilion

    Ridgecrest Regional Hospital

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    REEN MEDICAL GROUP INC

    REEN MEDICAL GROUP INC

    2.3(4 reviews)
    1.3 mi

    Quality service performance with simple terms of explanation towards follow up care. Caring…read moreefficient staffing from intake administrators to Nurse's performance. Very fortunate to have this level of expertise in our town.

    My husband and I want to be clear that our concerns are not with the doctors at Reen Medical Group…read more We have been satisfied with the physicians and the medical care provided. Our concern is with the communication and professionalism of certain office staff. We have repeatedly experienced difficulty getting phone calls answered or receiving callbacks. We were eventually given a number to text, which initially seemed helpful, but texting became essentially the only way staff would communicate. This has resulted in misunderstandings and important information not being clearly communicated. The incident that prompted this review, however, crossed a line. My husband was told that my mother could stop by the office to pick up his MRI order. The staff member he was communicating with, Alexis, did not inform him that the office closed for lunch or provide specific pickup hours. My mother arrived during what apparently was the lunch period. Rather than professionally explaining the office was closed and asking her to return later, Alexis decided to let my mom in to give her the paperwork, but made it clear with her mannerisms and tone that she was put out, irritated, and negative towards the request. What came next was profanity from both sides. I'm not saying what was said by my family members was acceptable, but I know for a fact that the employee could of handled herself in a more professional level, as she gets paid to do so. We fully respect that employees are entitled to lunch breaks. That is not the issue. If paperwork can only be picked up during certain hours, those hours should be clearly communicated or better yet, email the paperwork. A communication failure does not justify profanity, personal insults, or verbally abusive behavior toward a patient or family member. We will be requesting a meeting with Dr. Reen to formally address this incident and our ongoing concerns regarding office communication and staff conduct. Good physicians deserve a staff that reflects the same level of professionalism. Unfortunately, based on our experience, that is not what occurred here.

    Bella Sera Nursing Home - medcenters - Updated September 2026

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