We had a great stay in early October! Arrived a bit early and were able to check-in easily. Underground parking. Hotel was clean, staff members were friendly, and we loved our room. Bed was comfortable, living room/kitchen area was nice and the view is spectacular! I would stay here again for the view alone. The hotel was also nice and quiet/relaxing. They have spa services, but we did not partake. Walkable to shops, restaurants, and our boat tour. We will definitely return here for our next Lake Geneva visit. read more

Bella Vista Suites - Hotels Near Me - Lake Geneva, Wisconsin

Disappointing stay at Bella Vista I was really looking forward to a peaceful and relaxing stay at Bella Vista Suites, but unfortunately, my experience fell far short of expectations. When I arrived, the bathroom sink had a drippy faucet and was full of dirty, standing water. I had to call twice to get it addressed. The TV in my room didn't work, and when I called the front desk for help that evening, no one answered. The next morning at 6:30am, I called again and was told to bring the remote down to the desk to see if the issue was just the batteries--at 6:30 in the morning, no less. I shouldn't be trouble shooting when I am paying for the room. I told the front desk that the remote worked fine on the other TV in the suite, so that clearly wasn't the problem. I left for breakfast, expecting it would be resolved, but when I returned, the TV still wasn't fixed and there was fresh standing water in the sink. To add to the poor experience, a sleeper sofa was propped up on its end in the hallway outside my room the entire time I was there. I had to walk past the exposed bottom of a piece of furniture every time I came or went. There was also trash bagged in plastic grocery bags left sitting on a random coffee table in the hallway--just not what you expect from a hotel at this price point. No gesture of goodwill or rate adjustment was offered despite multiple issues and inconveniences. Bella Vista Suites has a lovely location and a lot of potential, but the condition of the room and lack of responsiveness from staff made my stay disappointing. I hope management takes steps to improve both service and upkeep. read more

I cancelled my room 24-hours out from my reservation and was charged the full $340 cost for the hotel to do absolutely nothing. They do have a 72-hour policy but I've never had a hotel charge full price. read more

The place overall was fair for price, but it is very outdated. Most of the staff were very polite and attentive except for a young blonde lady who had a careless and arrogant attitude--she worked the morning shift. The place needs good maintenance people as well that care about the paint wall being done correctly, faucets tightened (small things). Also, I'm sure this depends on owner but the beds need to be replaced, they are worn down and so are the beds sheets. This hotel has a lot of potential and could be a much better place. read more

PROS: Booked a 70 min massage with Sylvanna at their spa (Lakeview Spa) inside of the hotel; her touch is literally like silk. Perfect amount of pressure. She asking during if I was ok which I appreciated. Also appreciated that she offered essential oils and then asked me which scent (VERY much appreciated as I am sensitive to scents). You MUST book with her. She is amazing My room (Lakeview) had a stunning view Amenities which I appreciated NOT listed on their website which would greatly help if listed (small coffee maker, mini fridge, sink, plates, cutlery, toaster, microwave, wine bottle opener cups and wine glasses!) This explains the 3 stars I gave it CONS: All previous reviews are spot on regarding the front desk people. Lady looked MISERABLE & had such attitude. I guess that is a prerequisite in order to work at their front desk (I DID see her later flash a smile while checking someone in...maybe because it was a pretty handsome looking man) Elevator takes FOREVER (up button not working. So, you have to press down which WILL take you down to the gym/swimming pool before going up) Jacuzzi switch not working Toilet paper had 1/8 left on the roll. I had to use tissue paper Lock leading to balcony not working. Glad I wasn't on the the first floor! If I would stay again, it'd be for Sylvanna, the view and all the amenities that come with the hotel read more

Bella vista staff were helpful and very pleasant. I paid $280 for a one night stay mid week. The suite was awful. Although it was clean, it smelled like strong Maple syrup (wad told it was cleaning solution). Appliances were at least 25 yrs old. Furniture miss matched. No table or chairs to eat a meal. Rusty balcony table. Enormous elaborate coffee table in center of living room couldn't move to pull out couch bed. Spotted, frayed carpeting. Lamp and bedroom phone didn't work. No desk. Long past time to renovate this hotel. read more

Could be cleaner... my room had so many spider webs, and stains. Could use some updating as well...The staff was great and the location is perfect. read more

Bella Vista Suites - Hotels Near Me - Lake Geneva, Wisconsin

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My husband and I celebrated our wedding anniversary here at Bella vista! It was wonderful! Rooms are spacious. The balcony and view was breathtaking. In the morning we were able to get up and walk around that part of the lake. It was a prime location. We could be downtown in minutes. The dock was beautiful to sit on. Bed was comfy, room clean. Loved every moment read more

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Nice hotel on the lake front, an easy walk to restaurants and shops downtown Easy access to the lake front. The hotel has a private off street parking lot. No restaurant is in the hotel but plenty of restaurants nearby and delivery is an option. On my visit the hotel was not very crowded The guests were spaced apart making for a very quiet stay. All rooms have a balcony with hall having a view of the lake ( and a higher rate ) the other half faces the oarking lot and a park behind the hotel The furnishings were a bit dated but on good condition My room also had a kitchenette with a small sink a fridge with a small freezer and a microwave and coffee maker, there were dishes and classes in a cabinet above the counter. A minor thing I did not like was the room had old compact florescent lamps that were that cool white and had glare not easy on the eyes in a hotel room Nice indoor pool and hot tub. Workout room not very large but adequate, also a sauna. There is a spa on site where you can book a spa treatment. If you have a room facing away from the lake there is a nice large patio in front that has a lake view. Lower lever has an event room that can be used for weddings or other group events. Nice atrium is in the center of the building Building is also fully equipped with fire sprinklers read more

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NOTE: Please also see the pictures that I have added. We had our 130 people July 4th wedding ceremony (outdoor) and reception (indoor) and boy, what can I say, it was an amazing experience! We are so glad to have chosen this place to share our big day with. During our search for the perfect venue, we have looked at so many places. All the places are either too expensive, decor outdated, too far from the downtown area, or not close enough to the lake. One of our major criteria was close to the lake and being able to see the July 4th fireworks while staying within our budget. Before visiting Bella Vista, I admit we were a bit skeptical. We were not able to find any reviews nor pictures about this venue. However, we decided to visit nonetheless (doesn't hurt, eh?) Bella Vista is located right in the heart of Lake Geneva downtown, on the lake shore. When we first came in, we were greeted by Kim, who is a lovely lady. Do keep in mind that her job is only to sell you the place and make sure everything is setup. You, as the bride/groom are responsible for your own coordination, meaning event planning and such, which we were fully aware of. She is also very responsive with her communication. The decor is vintage with a little bed and breakfast feeling. To most people, they could be taken aback how outdated it looks. However, I can ensure, there are ways around it. With the price, you are basically buying the amazing lake view and the location. If you have a DJ, I highly recommend doing uplighting, because it transforms the space tremendously. (See pictures) The day of, everything was running really smoothly. Kim and Alethea were so accommodating, they made sure my husband and I were well fed during our hectic day. Even during the fireworks while we were sitting outside, Kim offered to get us gelato and we were so touched. Here are a few tips: - If you have both outdoor ceremony and indoor reception, the chairs they use will be the white garden chairs. However, you can upgrade to chivari chairs, and trust me, it's worth it. - The space was actually really comfortable for 130 people wedding, though supposedly they can go to 175. They have a koi pond with seating space, which allows people to sit and hangout. - We used BB's Best DJ Service and they have worked at Bella Vista before. Their uplighting package is highly recommended : http://www.bbsbest.com/ This place needs more love and it's a gem. All of our guests told us this was one of the best weddings they have been to and have a great time. Bella Vista Suites, thank you for making our wedding the best days of our lives :) read more

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Do not go to this hotel! Our room was disgustingly dirty -with paint peeling off the walls. There was a loud wedding directly below us with the DJ and loud bass going until 2 AM. The mattress was as hard as a rock. The hot tub had so many missing tiles and mold on it. It was disgusting -the only good thing about this hotel was the view of the lake, they charged us $224 and because we booked with Booking.com -they would not give us our money back or even a refund. I did send an email to the manager and never heard back. Save your money. Do not go ! You don't even have breakfast here and they are supposed to give you a breakfast voucher for a nearby restaurant -they did not give us a voucher, don't go to this place!!! read more

Room was super cute with an amazing view. Highly recommend if your staying in lake geneva to get the lake views. The sunset from the balcony was breathtaking. read more

Bella Vista Suites - Hotels Near Me - Lake Geneva, Wisconsin

We were in Lake Geneva for a wedding and those getting married put a block on rooms at this hotel. We called to book and were charged for the first night (ok no biggie). We arrived for the wedding and were asked to pay for the second night immediately (not at checkout) which I found odd. We went to our room, and it hadn't been cleaned...there were beer bottles, dirty towels, and the bed still had dirty sheets on it. We actually thought we were in someone else's room. We went to the front desk and asked for a new room, since ours hadn't been cleaned. We were given an "updated" room on a different floor, this room had laminate flooring rather than carpet and had new fixtures and updated artwork, so updated that not all of it had been hung. there were pieces still leaning against the wall and the full length mirror (that looked like it was from Target) hadn't even been unwrapped. We also noticed that the fountain in the lobby was turned on the day we arrived as there was a wedding that evening, but was turned off the rest of our visit. The hotel was probably nice once, but it's run down and no longer well cared for, which you wouldn't expect from the hefty price tag. read more

The only perks of this establishment are its location and lake view, if your room is on the correct side of the building. Surely this place is only still in business because of its location and lake view, should you get one. Nobody is in any hurry to do better here. The rooms are dated. Electronics do not properly function. The walls are filthy- which really make you question literally everything else. There are phones in the rooms which give you nothing other than an electronic lady saying: "That extension is not available right now." Why are there even phones in the room? We don't need your landline to call out, it's 2022. There is no restaurant. There is no bar. But if you're looking for a glass half-full... the vending machines are very reasonably priced. Altogether, it is not worth the investment. I've been at roadside hotels that were cleaner, more vibrant, and had more attentive employees. We all deserve better at this beautiful Lake Geneva, especially considering the cost of a vacation here. Spend your money elsewhere. This place has nothing to offer. read more

Bella Vista Suites - " Dirty. Filthy. Nasty. "- Christina Aguilera - Hotels Near Me - Lake Geneva, Wisconsin

If you want to spend almost $400 a night for a run-down, mildew smelling, totally outdated, clogged toilet, a/c rattling, no coffee in the lobby hotel, then Bella Vista Suites is your place! Seriously, with all the money they take in, this place should be 5-star ...far from it..more like a no-tell motel .. read more

I stayed for an evening while in town for a party at Celebration on Wells and had a wonderful experience. Parking, which is often difficult in Lake Geneva, was great and the location is unbeatable, walkable to everything. The room was big, clean, and very comfortable. Highly, highly recommend! read more

LONG UNSATISFACTORY POST ALERT One week ago today, my family checked out of this resort after a four night stay(7/1/21-7/5/21). I celebrated my 35th Birthday, Thursday into Friday (7/2/21). After a wonderful night, my wife and I drove to pick up our children to continue the celebration into the 4th of July weekend. We intentionally chose the room with the lakeside view to enjoy the fireworks show that would take place that weekend. Unfortunately, Saturday 7/3/21, fireworks were being shot from a private property along the lake. Due to the location of the property where the fireworks were, our view was blocked by a tree that interfered with our patio view. Our children were so happy that they wanted to go see the show from the downstairs patio outside the hotel under the balcony of everyone with the lake side view. While our children were sitting and enjoying the fireworks. There were guest seated on their balcony, who thought it would be nice to throw ice at my children. I was extremely disappointed and upset with the guest who threw the ice, along with the hotel staff in how the matter was dealt with. We reported to the hotel what happen from the time the situation began. We also followed up with staff that would include the manager as well, on various occasions and was unsuccessful with handling the situation. My children were hurt by the grown adults that chose to throw ice at them. It's unfortunate that the hotel did not take this matter seriously. The next day the guest thought it would be nice to laugh and taunt my family as we played out on the lawn of the hotel. The behavior was just unacceptable. It's unfortunate the hotel did nothing to ensure my family would enjoy the remainder of our stay by dealing with the guest appropriately or offering some resolution. It was not until I consistently contacted the hotel, I never was able to speak to the General Manager. Apparently, I spoke with the Vice President of the Board, who thought giving us a couple massage or $200 reimbursement would be sufficient for having ice thrown at them. It's far from the truth! The guest was never reprimanded. The amount of money we spent...The $200 they offered was a slap in the face. If you are looking for a hotel/resort that would hold their guest and staff responsible, this is certainly not the one. I will be contacting the BBB read more

Friendly staff, huge rooms, beautiful lake view. Rooms are very quiet and clean. Key cards gave us some trouble and no free breakfast, but still definitely worth the stay! read more

Stayed here for the night on my birthday. Staff was friendly during check in and the hotel is beautiful. Spacious rooms and we had a Great Lake view. Couldn't beat the price either! read more

My husband and I choose Bella Vista to celebrate our 25th anniversary in Lake Geneva for two nights.  I choose it because it was right on the lake, looked beautiful online, and I would expect a hotel that charges $250 a night would be a great place to stay. We were unable to sleep because the mattress was pitiful.  We were both up all night.  We decided to not stay another night because there was no way we could sleep in that bed again. I called the front desk around 8 a.m. and said that we would not be staying the second night because the mattress was terrible and we could not sleep.  The girl at the front desk, instead of saying she was sorry for our unpleasant stay, she said that all of the hotels mattresses are only 4-5 years old (with a very sarcastic tone).  Then she said that I booked through a third party and they would waive the fee for the second night but I would have to go through Booking.com.  So I hung up and tried to locate Booking.com's phone number and was able to find it, so I called the front desk again and spoke to the same girl.  I asked her if she has  Booking.com's phone number.  Instead, of saying let me check one moment...there was dead silence, so I said "Are you there?" She says, in a very rude way..."I am checking for it."  Then she brings up that she checked and said the mattress for Room 203  was just replaced one month ago by the owner and the rooms are only 30% occupied so it hasn't been slept in very much. I said that it may have been replaced but doesn't mean it is a good mattress.  It was like she kept throwing it in my face that we were wrong about the mattress and had to keep trying to make a point. We decided to take a look at that brand new mattress.   It was ripped and the sides are caved in.  You can actually grab the springs from the sides.  This mattress is clearly not new. When we left, I stopped by the front desk to show her the pictures of the mattress and she still was not apologetic. She just asked me if I could email the pictures to her. Besides being disappointed with the mattress and having to cut our stay short,  I am livid with the horrible customer service we received at Bella Vista from the girl at the front desk. Definitely not how I pictured celebrating our 25th anniversary! I will definitely not be recommending your facility. The only good thing was the terrific manager who was apologetic and gave us a discount for our inconvenience in the end. read more

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Penthouse was spacious and clean. Needs some updating, somewhere to plug in cell phones. Our problem was with the staff. They were rude, lazy and clearly agitated whenever we asked them a question or needed something. It's really too bad, with all of the hotels in the area there is really no reason to stay here again. Really 2.5 stars but didn't have that option. read more

My wife and I stayed at Bella Vista on a Tuesday and it was so nice. We seemed to have the place all to ourself! We had a balcony room on the fourth floor and had a magnificent view of the lake. The room was clean and comfortable with a kitchenette, sitting room, whirlpool tub and a king size bed. There is a nice pool indoors with a separate hot tub and a salt cave sauna that I wanted to try but did not an opportunity to do so (next stay for sure!). We did sit outside on the veranda as well and enjoyed the breeze. Staff was very friendly and welcoming. The location is great, in walking distance to restaurants and the beach. This is a great hotel and has a very upscale feel. We would definitely recommend this place when you are looking for lodging in Lake Geneva Wisconsin! read more

Rated the Belle Vista Suites as good, however I would stay there again. The location is ideal, across the street from Lake Geneva and a short walk from the downtown dining and shopping area. My stay was on a busy July weekend where the hotel was full. Very quiet and no door slamming sounds in the darkest hours of the night. The staff is excellent, friendly, professional and eager to help. The rooms are large and equipped with a kitchen that includes a stove, refrigerator, microwave, a few pots and pans as well as utensils. The rooms were very clean however they could a use a refreshing. The wifi worked but not very well especially when a lot of users were on line when it almost didn't work at all. The hotel is expensive and some may feel that it is not a good value. read more

My husband and I are not happy with our experience at this hotel. We got there to check in at 3:15, after traveling all day. They told us our room wasn't ready and we shouldn't expect it to be because check in wasn't until 4. It clearly said on our itinerary that check in was at 3. We had our bags in our hands and everything and they didn't offer to hold them, or any sort of customer service. The reason our room wasn't ready was because they had to fix a tv mount, which is not our fault. They should've been kinder about it as the front desk woman was very rude. We had friends in other hotels nearby the Bella Vista and I would highly suggest staying somewhere else. We were treated better in the other hotels and we weren't even paying to stay there. They also gave us the wrong check out receipt with someone else's credit card number on it. I would not suggest this place. read more

Comfortable room that was clean. Air conditioner was a little loud if you're sleeping close to besides that no complaints. Had everything we needed in the room. Didn't have much contact with staff other than hi and bye. Pool, hot tub and dry sauna were excellent You pay a little extra for location. read more

This hotels and website make them look like a 5 star resort when it rates a 2 star and that is being generous. From the time I entered the unkept dirty elevator to the chopped up room we have been disappointed. Try sitting on the balcony and making sure the cobwebs don't fall on your ahead alone with the leaking gutter....oh did i mention that we paid over 400.00 per night. Looks nice from the outside but the inside needs a face lift badly...not sure it will help! read more

I've never felt like such a sucker after checking in to this hotel. $400 a night for this place has me feeling like a fool. Old, run down, dirty. Lake front room seems nice, until you realize you are sharing a deck w your neighbors. They allow smoking on the deck but you can't bring your bike in your room for safe keeping over night, what about that makes any sense? This place borders on creepy. read more

Bella Vista Suites - Nice jail bars separating neighbors. - Hotels Near Me - Lake Geneva, Wisconsin

Unpleasantly surprised by this hotel. Pros: Location View from the balcony Spacious Suite We arrived on Sunday afternoon around 330 pm. Check in was quick and uneventful. The guy at the counter was nice enough. Get up to our room #300 and right in front of my door is a full bio-hazzard bag labeled "soiled linens" as well as garbage bags etc. This is a serious problem committed by house keeping and management. I am still horrified and disgusted that this was my "welcome package". Unfortuntely for the hotel, you only get one time to make a first impression. I have never encountered this at ANY hotel in my life. So we get in the room. It's definitely dated but large. We had two bathrooms, a kitchen, couches, bedroom and balcony. I was able to briefly enjoy the balcony prior to the sun going down. After sun down, (no joke) my balcony was completely infested with spiders. I counted 14 from the tiny window in our room (and that's just what I could see). I come back in the room to get dressed for the wedding and there is a gigantic spider laying on the dress I just had laid out a couple of minutes earlier. This was the first of several spiders I encountered in our room. I did not see anyone else in other reviews share a similar experience so I'm guessing it must just be the room I was in? It's impossible not to notice. Needless to say, I didn't get a great deal of sleep that night. The next morning it looked safe to go out and sit on the balcony. Wrong again, only this time it was bees. They must have a hive near or attached to the balcony. Overall I was seriously disgusted with the hotel. If you're going to charge almost $300.00 a night, you better start doing some property maintence and make sure that freshly "soiled" sheets aren't hanging out in the hallway. read more

I was completely disappointed with this hotel. I was surprising my wife with a return trip to Lake Geneva for our anniversary. Price was not an issue, I just wanted a plush suite with a beach view. The Bella Vista suites seemed like the perfect accomodation. I opted for one of their large and more expensive suites, which set me back about $285/night. At first glance, the hotel suite seemed awesome. Great view off of the balcony, Jacuzzi tub, plenty of space, mini-kitchen. As stayed a little longer, I started to notice a couple things: 1) The AC couldn't keep up with the weather. That would be because there is one unit for the entire space which is located nowhere near the bedroom. 2) The quality of the room was subpar. Some of the panels appeared to be coming off the tub. The ceiling tiles were damaged. The toilet paper dispenser was secured with a drywall screw. Overall, I felt the Bella Vista Suites did not meet my expectation and found it to be significantly overpriced given the quality of the room. It did not have an impact on our trip, but I certainly won't be recommending it or staying there again. read more

I am not someone that requires a whole lot of effort to impress me, especially when it comes to a place like a hotel. I have been practically homeless at certain points of my life and I would take any of those nights over the weekend I spent at Bella Vista. The carpets on the 4th floor outside our room were stained so badly I felt disgusted walking on them. The couch in our room had stains on it that turned my stomach. The curtains to our window that exposed us to the hallway were broken and would not close. There was scuff marks, sticky nasty stuff, and huge chunks missing on the walls. There was black stuff (looked like ash) smeared all over the window curtains and the shower curtains. The back balcony had cobwebs ALL OVER IT! The light on the patio was cracked and had dirt and dead bugs piled on the inside of the globe. The balcony reminded me a lot of the projects in South LA. I have never expected anyone to clean up after me my whole life and I don't really expect room service to do a lot when I am at a hotel; but it didn't even look like they came in the room! They did not give us toilet paper which led to a very awkward and embarrassing moment asking my girlfriend to go get me some. I took a lot of pictures of our room and how terrible it was but I really don't have the time to post them now but If you would like them I have no time sending them when I have a free moment; just message me. If you are going to lake geneva the place to stay is the Timber Ridge Lodge, it is cheaper, the rooms are way bigger, way nicer, and you get access to a very nice waterpark! Before I forget this place is outrageously overpriced!!!!!! read more

The Bella Vista was as good as advertised. Staff was friendly. Barkeep downstairs was great. Clean room. Full kitchen, two TVs, a big ass bed and a balcony. They even had the whirlpool bathtub in the bedroom right next to the bed to help initiate sweet, sweet love. My only complaint is that the Internet was terrible. It felt like the old days of AOL on dial-up. Nice location overlooking the lake too. I'd definitely stay here again. I have to admit though, I was jealous of the outdoor pools at the nearby Harbor Shores Hotel and The Cove. read more

This place is not for thriving families. It's for the younger crowd and the staff is absolutely passively aggressive they have no customer skills nor do they have confrontation skills which is problematic for hard working moms and dads. My oldest son and his family spent the holiday weekend season (4th July and milestone birthday for my oldest son) I regret that my grandchildren had to experience the harshness of young adults who harassed them by throwing ice and later the next day still demonstrating bad behaviors by intimidating my son's family and the front desk ignored their complaints and made promises to have upper management to addressed the issue and to no avail my son and his family feelings were not acknowledged. Again, do not stay at this property unless you want the possibility of being taunted by other guests. read more

As a Business Owner my Wife and I like to leave Waukesha County and head to Lake Geneva for a change of scenery. This past week we spent a day and the next morning hanging out at the Bella Vista Suites Hotel. From the moment we arrived they efficiently took care of parking and moved us into our Suite. Very accommodating. They contacted me when We were back home to let us know that I had left a package in my room. They offered to mail it back to me. Great Staff and Bella Vista is located in a bustling location. We look forward to a longer stay in the future read more

I was so dissatisfied with this hotel Very under staffed Tried to arrange massages and they couldn't find any one to give the message..... no masseuse on staff so they page someone but they never called back. Hotel has in large letters on the building that it's a spa.... really. I also stayed at the cove the same weekend and I wish that I was able to stay there both nights. Don't spend your money at the Bella Vista Suites read more

Spa is cool - Best massage therapist in town works here - rooms are nice - sauna - pool - View of lake is amazing in all times of year. Underground parking. Next to a park and shoreline. Short walk from town. Highly reccomended. read more

Oh you want a park view balcony...they actually mean PARKinglot view! Love the location not the view.

Very clean and in the heart of down town. Literally THE BEST check in I have had at a hotel. Harlan James the front desk manager had keys in our hands and directed right to our room at 530 on a Friday in under 2 minutes. We will be back. read more

3.5 Stars My new Husband and I checked in on a Sunday. It was pretty much empty for the most part, which we enjoyed. I called a couple days ahead to see if I could schedule an appointment for a couples massage for my Husband and I. The guy on the phone said it was scheduled but to double check when we checked in. We checked in and it wasn't scheduled. Okay fine, so it was taken care of. Couple hours later, the Manager told us they couldn't find another person to do our couples massage so we couldn't do it together. I found it a little unprofessional. Room was nice, it didn't look like the pictures on their website, but it was nice. The bed was really comfortable, but only had one end table because they put a king sized bed in a queen sized room. Very clean, and the pool was nice and quiet as well when we went. My recommendation though, get a lake view room! We didn't and we regretted it. Overall, good experience though. It's close to downtown and right on the lake so you can take a walk. read more

It's a fabulous hotel overlooking the beautiful lake Geneva. It's close to shops and restaurants which is very convenient. Would definitely stay there again. read more

So this is the second time I have stayed here at this hotel. The first time I stayed here I didn't have an issue, but this time it's been awful. The first time I arrived at noon, they said they would give me a call when the room was ready. Hours later, they said it would be available by four. Considering that checkout is way earlier, I would expect them to take that into consideration. Then once I am able to check in, they gave another person the same room key to the place I was staying! Totally unacceptable. Then the vouchers that they allow you to use on bottle service do not specify what time they go until. When I call down, they say that service had stopped earlier in the day. Considering that I'm the guest, how am I supposed to know that? Honestly the only great thing about this place is the view. I cannot recommend this place anymore after this visit. read more