My sister and I went for a sisters get away for 2 days. All of the staff were great. He was very…read morehelpful in assisting with the reservations when I booked the wrong room for one of the nights we were staying. I had to make 2 reservations as one night I was using points and the other I was paying for. Everyone was very helpful in general when I had questions. They do not have a fitness room (which is probably good as every one that I went into at a hotel was stinky so I walked out) but they would give me a pass to a fitness center not far away. They also offered to keep my cooler packs in their freezer until we were leaving. The room was very clean, the breakfast was a regular hotel breakfast except the pancakes. I will recommend the pancakes. I love that machine, fresh pancakes with no mess or fuss. They would have gotten a 5 stars if the room would have had a larger refrigerator (we had a small square fridge), if the fridge had a freezer, and the mattress would not have slid on the metal platform every time I got onto the bed. I am 5 foot and the bed was a bit tall for me, I could not just sit down on it. If you hit the mattress with your knee walking by the mattress moved. I suggested to them to put a rug gripper under the mattress. My sister had a firmer bed, mine was softer and I wish I would have taken the firmer mattress. The pillows were not for me, but I like a firmer pillow.

The front desk staff were very kind, but the overall cleanliness of the rooms was disappointing…read more The walls, door, bathroom, headboard--pretty much every surface--were noticeably dirty, and the room had a strong odor that made the stay uncomfortable even after I spray it down with lysol. To make matters worse, the breakfast made me sick two days in a row. At first, I thought it was just an upset stomach or maybe the eggs, but the next day I only ate the breakfast sausage and ended up throwing up. It was clear the food was old. If cleanliness and fresh food are important to you, I wouldn't recommend staying here

Decent stay at Courtyard. It was clean which is most important to us. The staff was friendly and…read morethe lobby was nice. No free breakfast but they had free coffee (not good). In the lobby they have seating and a small cafe. They offer pricey breakfast and sandwiches. They had a pool, hot tub and fitness room that I got a peak of but didn't get to use. Our room was typical - would have loved to have been able to open the sliding door to go outside but I guess it is blocked for safety reasons. The hotel was pricey for how basic it is but I guess that is what they cost in the area. Overall, it was a good stay.

Our second stay at this Marriott Hotel, 8/21/24 to 8/24/24. Mainly picked this hotel because it…read morewas one of the closest to attend the Navy Boot Camp Graduation (8/22/24). First visit back in March 2024 was a pleasant one, so decided to try it out again at this hotel after finding a reservation with very good rates a month ahead of time. When checking in at the front desk at 2:40 PM on Wednesday, 8/21/24, was greeted right away by the employees. I received excellent service for my reservation booking and even got complimentary bottles of water along with some information regarding the Navy Boot Camp. The packet contained important timings and directions for the graduation ceremony as well as places nearby to eat at and visit. In addition, requesting for extra bath towels, body lotion, and some toothpaste were met with care and in a timely manner from our hotel room. Requesting for toiletries and bath items from Housekeeping when they came by to clean the room was met with great expectations! Amenities around the hotel and restaurants, retail stores nearby was a plus, as they were walkable and very accessible! We really enjoyed our stay once again! Good service. Parking spaces are kind of narrow, though. If there are inconsiderate people who park outside the lines and are too lazy to fix their cars, it is hard to find a nice space to park correctly in.

2nd time here. You'll see my original review below but I'm…read morelocked out of my old yelp. Still nice. Still clean. Still the prettiest view, if you can get it. It was nice and quiet. We were there for 2 nights. It was a little more than last time...but everything is.

They've got some issues. The service is horrible. The woman that answered the phone was the same…read morewoman that was helping out all the families that were there for a wedding July 11 26. She was was short, and quickly irritable. The rooms themselves were dirty and not clean, sand in the corners of the room and not dusted We didn't have toilet paper or towels. We asked for some we got attitude and had to go get it. The next day, the mother of the bride asked for towels and she was told to go to the third floor and find the cleaning people and get a towel. The cleaning people were the same people that were servicing the wedding. They did their best job, but they were very underprepared there were no garbage cans available super understaffed. Even the small bar called Nolan's had two servers. There was eight people at the bar and it took 20 minutes to get two beers in bottles. The beach, however, was very nice. And the pool is currently under construction. There was about 150 people attending this wedding.

Since I was heading to Gurnee Mills, I thought I would stay at a nearby Hilton hotel. This great…read morebudget hotel, with ample parking, is very close to nearby restaurants, within 10 minutes from Gurnee Mills, and very close to the I-94. The lobby is very contemporary with working stations and seating areas. The reception desk is to the left as you walk in. The agent, was very friendly and helpful regarding directions to Gurnee Mills. She also went over the amenities of the the hotel. The room, pre-selected prior to arrival, is well layed out. The room has a great sitting/working area. For convenience, there is a compact refrigerator and a microwave in the room. The hotel amenities include a fitness center, laundry room and an outside pool which is closed for the season. Of course, there is the complimentary breakfast, is served to the right of the main entrance. Overall, a great hotel stay at with friendly staff.

Definitely outdated, a bit run down, and just not a very high-quality stay. The rooms are rooms,…read moreplain and simple. No special amenities, features, or even much in the way of conveniences. Ceiling tiles in hallways are broken or missing. There are extra charging ports and outlets on the end table near the beds. This would be helpful, except the outlets are so used, beaten and loose that my chargers and medical device wouldn't even stay plugged in. I had to go out and buy an extension cord just to finally be able to use my devices by the bed. Smaller room issues: The shower had hair in it when my family first arrived. The TV channel selection is mid with older style televisions. The air conditioner makes loud and odd sounds all night long. Crumbs and other debris were on the floor. Service is mostly okay. Counter people are usually nice enough, but service to the rooms leaves a lot to be desired. They only make beds, empty trash, replace towels/washcloths, and do any cleaning every other day. When people regularly use this hotel to go to Six Flags Great America, expecting everyone to use linens multiple days seems a little nasty. This especially rings true for the washcloths used to wash our bodies with. We had garbage and dirty towels piled up since we're on vacation and are eating out and shopping regularly. Eww. The Hampton Inn does serve free breakfast in the mornings. This is also generally just okay. You can make your own waffles, which my children do enjoy. There are also eggs, meat, and potatoes that you can grab, along with other assorted breakfast items (bagels, toast, oatmeal, etc...). The cooked items can vary from day to day on how well they taste or even look. I appreciate a free breakfast, it is available for 4 hours, and I mostly did enjoy the available items. There is a laundry room (also outdated), tiny fitness closet (technically a room), and a little pool. Nothing around here really stands out other than it's convenient proximity to Six Flags Great America and Gurnee Mills. This is our second time staying here, and I'm not sure I'll be booking it for my next family vacation.

Booked a room here for one night owing to its proximity to the charter fishing out of Northpoint…read moreMarina. I urge strongly urge you to not repeat my mistake. Your average Country Inn & Suites, a perfectly respectable brand, bears no resemblance to this den of filth, mold & iniquity. The accommodations were revolting--body hair of questionable provenance on sheets & towels, mold and water stains throughout, sunflower seed shells strewn across the floor--the litany of horrors could go on. As a parting gift, we were propositioned and then accosted by an inebriated prostitute in the lobby at 5:30am on our way out.

By Far the worst hotel I've stayed at. I don't say that because I'm used to luxury and lavish…read morehotels. This is ridiculous. Stained furniture, visibly dirty shower, hairs hanging from wall, stains on BOTH beds, walls peeling and so so so outdated. It seems as though there's no housekeeping and if there is, it's not being done correctly. Think: would YOU feel comfortable in something like this?! It's a fairly cheap hotel $70-$90/night , and the price shows from when you walk into the "lobby" to the ice machine that's out of order on the 2nd floor. I am not understanding these perfect 5 star reviews. Definitely fakes or employees writing them. I wish I could do less than 1 star.

There are so many positive aspects to the Lotus, it's a beautiful hotel, in a quiet,safe area,…read moreupscale & very clean. In the large dining area there's a full hot breakfast every morning, with fruit & juice, yogurt, cereal, pancakes or my favorite...the waffle maker. There's fresh hot coffee all day. The rooms are gorgeous, the beds are soooo comfortable. There's a fridge, microwave and sink in the standard rooms, along with a table and chairs. If you order food, the staff will give you plates & utensils. The rooms are huge, lots of space, a flat screen tv & free wifi. There is a large laundry room with 2 washers and 2 dryers that work well, which is a true plus. There's a heated pool and a hot tub. There's a large flat screen in the social area, which has plush chairs, sofa & fire place. Out back there's an adorable patio, complete with 3 nice gas grills, tables & chairs, it's a good sized area. If you use a grill, again the staff will give you utensils and dinner ware. It's especially nice the way the patio is mostly enclosed by walls and trees, which blocks the wind but the sun has lots of access. The landscaping around the hotel is so pretty, there's a golf course out back. It is truly an incredible place to stay. It truly is a swanky place to stay, but what makes it absolutely the best, is the staff. Genuinely kind people, from the helpful kind people at the front desk, to the housekeepers, maintenance workers, landscapers, the shuttle drivers (Sonny is fun, upbeat, always smiling, caring & very quick witted, Sonny will say something to make you smile, laugh & brighten your day.) Robert, is a saint, works long hours & is still around when he's not on the clock. Robert pays attention, learns everyone's name & gets the shuttle riders to get to know each other. Robert goes the extra mile and then ten more. I truly feel he doesn't do his job just to make a living, Robert does his job because he loves people. His objective is to help people who are fighting cancer & help their care givers & family too. Robert helps in too many ways to mention them all, there is just so much he does for so so so many patients, but the nurses always told me he stopped in to check on me when I was getting my chemo. I was always sleeping when he stopped, but when the nurse would tell me, it touched my heart. It made me feel cared about, safe. My chemo was always late in the day and would end long after the shuttle stopped running. The Lotus & Robert made sure I got a ride back. The stress and anxiety that Robert & Jun spared me after chemo was priceless! That's the level of kindness & so much help, it's absolutely priceless. I want to thank Jun, you are an amazing, talented, intelligent, sweet man. Thank you for coming to get me after chemo, you have an infectious smile and you're calming, you are such a supportive, helpful, thoughtful, caring, genuine person. You would ask if I had eaten, not everyone would think about that. Jun, there were so many times you made me smile, and times you made my day the best. The times you sang were awesome. My favorite time you sang, your family had a dinner for your Dad's birthday. I came out in the lobby & there's kids every where. I adore kids & they were every where. 2-teen, each polite, happy. You insisted I come meet your family (which warmed my heart & I felt honored to have the chance to meet your family.) On my way back to my room, you asked if you could sing a James Taylor song for me. It was just us and you cover James well. I was there alone, you knew that. So you shared your family & food with me & then sang incredibly a song from one of my favorite singers, you knew that too. Thank you Jun! You're kindness is genuine. Thank Everyone at the Lotus! You're family, not just an amazing hotel!

To stay at Hawthorn Suites is to be confident nothing shocking, jarring, or otherwise outside the…read moreexperience of the average upper middle class traveler will occur. It's entirely possible to somnambulate through the entire check-in, residence, and wedding reception experience blissful in the knowledge that, within the confines of the establishment, nothing interesting or untoward will assail the senses. The bride evidently picked Wedding #2 and color scheme #6 from the menu, causing her wedding planner and Hawthorn to swing into action like a well-oiled machine. The evening was perfect - I'm certain it adhered exactly to the script. It was entirely without drama ... or passion ... or a pulse. The bride has an attractive and strong personality, yet the evening was flavored with vanishingly little of her personal touch. Instead of spending the evening feeling happy for her, I passed my time wondering why anyone (and especially she) would invest time and money on something so generic and cold. My impressions of ... The reception hall: Pre-fab room, completely conventional, mercilessly well-organized and intelligently arranged. It was "personalized" with dyed sashes, luckily of a different color than those chosen by the evening's other bride, who was installed in the otherwise identical adjacent reception room. Without the color-coded accents to identify the rooms, there would doubtless have been substantial unintentional co-mingling of guests from both parties. The entertainment: DJ with a table-mounted disco ball - playing every hackneyed wedding-centric song I've grown to hate. Fireworks (I am not making this up) set off outside, clearly visible through enormous windows, creating a backdrop for the bride and groom's first dance. I somehow did not ... ah ... feel the moment. The staff: Completely unobtrusive, quick, efficient, and numerous. They masterfully executed each of the tasks entrusted to them that evening: performing the ever-present-but-never-underfoot dance of dispensing hors d'oeuvres before dinner, serving dinners to every person in the room nearly simultaneously, making the for-show wedding cake vanish directly after it was cut, distributing perfectly cut pieces of cake immediately afterwards, and whisking away the used place settings and utensils with magical speed. The food: Well prepared and admirably tweaked versions of old standbys - one or two unusual ingredients in the entrees had a good effect. The improvised vegetarian kabob was quite nice. The suite: Quiet, comfortable, and tastefully appointed - a veritable refuge. The only time I heard the hysterics of the other bride's bridesmaid, who had the suite directly across from mine, (apparently her bf cheated on her that night with another girl in the wedding party) was when I ventured into the hall. I slept well and heard nothing from my neighbors while inside the suite. The appliances were all very nice, but the pots in the cupboards were cheaper than anything I've encountered outside of a child's playset, and there were only a couple utensils in the drawer (good thing I didn't have guests). The parking: One complaint - multiple advertisements stuck under my windshield wiper - whatever's on that slip of paper is not worth making me unbuckle and get out of the car to retrieve! Amenities: The fitness center was nice (if limited) and the vending machines got some late-night love. But, I feel like I missed the point of staying here, since I didn't indulge in the big draw (golf).

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

Wow! Came across…read morethis hotel and thought it'd be worth trying something different. This is not your normal, cookie cutter hotel! The details in decor, the warmth and ambiance really creates an enjoyable experience. Other hotels are very sterile feeling, but this has small details that just make you say, wow! A kitchenette, stocked with dishes, bowls, pots & pans, a Keurig, 2 K-Cups. A dishwasher, microwave, 2 top Electric stove, sink with a small table and 2 chairs. Apartment size fridge too. Working fireplace, bookshelf with a small collection of books, huge closet, large daybed/couch and queen size bed. Bathroom is huge too. Very clean, stocked with toiletries and fresh towels. Two things I'd suggest; add more lighting, and a bedside table or two with capabilities to plug in cell phone or other items. Otherwise, definitely need to visit this Inn in Zion! Check out the pictures. Happy travels!

It is completely offensive this place so proudly proclaims itself a women run hotel…read more Why? Because it is the worst run hotel for a hundred miles in any direction. Without getting into all the small things like only having two towels in a double occupancy when we all know someone's going to need to wrap their hair, like entertainment equipment so poorly cared for you're jiggling HDMI cables like it's a set of rabbit ears from 1978... They make you sign a form indicating quiet hours begin at 10p & then host private parties in the ball room which run until 11p with amplified music you can hear three floors away. Never mind the women they hire are precisely the sort which make it impossible for other women to be taken seriously in the work place because they're under trained, apprehensive, poorly spoken, surly, unable to make decisions, speak in a full voice with confidence in the knowledge of what they're saying... We've put up with the place for a few years now because they landed the Bristol Fair package deal & we really want shuttle service to & from an event involving alcohol, but at this point, I'd rather walk the two and a half miles from the fair to the Double Tree than put up with this place one more night.

Amanda and her staff are wonderful; they do everything possible to ensure every visit is pleasant…read moreand seamless. I suppose you can tell how highly we recommend this place--we have already booked our return trip for next year!

Greatest place overlooking the water with its own private beach! It has everything from camp fires…read morewith the family to boat rentals for a day on the water. Well kept beach with a massage tent for relaxation! Only 50 minutes from Chicago - this place is a hidden gem!

We had reserved a room in Gurnee thinking we had done it for the North-Gurnee location. However,…read morewhen we arrived there, we were told they were no longer part of Holiday Inn since a few days ago. However, that is not reflected on Apple Maps nor on Yahoo. It is now Hotel Gurnee. We had booked at this location instead which was not near where we needed to be. We cancelled our reservation here and were charged for the room despite explaining the mistake. I understand they have their own policy but they were not even willing to give us a credit or a partial refund. So much for customer loyalty.

Great place to stay! They cater to Navy recruits families. Very clean. Breakfast is free and has a…read morefresh ground coffee beans machine, a pancake machine, lots of fresh fruit, and the best fresh cinnamon rolls! The rooms are clean, and spacious