I walked into the store and noticed that there were 3 to 5 associates present, yet not a single one…read moregreeted me, even though the store was empty. I made my way to the back of the store before anyone acknowledged my presence. A woman finally asked if I was looking for watches. I replied that I was, and she pointed out the 4 to 5 remaining men's watches. One of the watches really caught my eye, so I pulled out my phone to look up its specifications. At that moment, she snapped at me, saying, "NO PICTURES!" Her tone was loud and caught me off guard, making me feel embarrassed. I quickly put my phone away, but she continued to lecture me about the reasons for the policy. She said something along the lines of, "If you were allowed to take pictures, we would just post these online." At that point, I was both annoyed and embarrassed, so I decided to put away my credit card and leave. It's no surprise that this place is going out of business.

I recently purchased a Rolex watch for my wife from here and had a really good experience. I…read moreinitially exchanged a few emails with the store manager and then decided to come in to look at what we wanted. Will H. helped us and he was very helpful, knowledgeable, patient and friendly. We were very satisfied with our purchase and will be back for another Rolex (hopefully soon).

These folks are great! Super knowledgeable, nice and very reasonably priced. Love coming hereread more

They are very personable and did a great job with my watch service. Highly recommended.read more

Stopped in today and had a great experience. Super quick and efficient, didn't feel like I was…read morewaiting around at all. The guy working there was really friendly and easy to talk to, and you can tell right away it's a genuine family-owned shop, not some chain trying to upsell you. Would definitely recommend them if you need jewelry or watch work done in Arlington!

Always great work! Today he cleaned up and serviced my mother in laws watches and did a great job…read moreon both time pieces of hers.

Great service very respectful, good price on the silver I sold. Also family owned which makes it a…read morebetter experience.

They are so friendly and helpful. I find these folks very honest…read more They have a lot of jewelry, watches and coins. Buy or sell, check them out

ABSOLUTELY LOVE their turquoise room!! They have an amazing selection (so many beautiful…read moreinteresting pieces) and everyone there is so incredibly sweet and patient to show you anything your heart desires!! Some of the most reasonable prices I've ever seen, too!! And Kevin (the owner, I believe) will always make sure you're happy before you leave!!

Exceptional experience - honest, educational, zero pressure…read more I stopped in to have a Rolex evaluated that I had recently purchased as an entry-level piece. Kevin, the owner, took a significant amount of time walking me through the watch in detail--its age, condition, wear patterns, polishing history, bracelet stretch, and overall authenticity--without ever making me feel rushed or talked down to. What really stood out was the honesty. He had no incentive to tell me I did well on the purchase, yet he confirmed that I paid a solid price and explained, why. He also clearly explained what wear was normal, what was cosmetic, and what would (or wouldn't) be worth correcting. No upselling, no scare tactics, no pressure to trade up. Kevin went further and educated me on differences between older and newer Rolex models, case profiles, movements, sizes, and pricing tiers--especially when comparing dress models versus sports models. It felt more like a conversation with a knowledgeable collector than a sales pitch. The shop itself is impressive, with a wide range of watches and jewelry, but the real value here is trust. If you're new to watches, buying pre-owned, or just want an honest opinion from someone who knows their craft, this is the place. I'll absolutely be back when it's time for the next piece. -Nicholas

Superior customer care. Best jeweler in Frisco and more. Couldn't be happier with them for jewelry…read moreand especially watches. Thanks,

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

Dropped of my watch on Tuesday morning. They said it would be done that afternoon. It was just a…read moreband replacement pin. Called that afternoon since someone was suppose to call me and didn't. Talked to the watch repair person and explained the issue with the band. I had virtually called me a liar when I told him that the band kept coming undone. He said He would call that afternoon when it was done. NO Phone call. Next day (Wednsday), 2 PM,called to check on my watch. The person who answered the phone acted like she did not know what she was doing. She said someone would call within 10-15 minutes. Did not hear anything. Personally went in to retrieve my watch and that watchman started saying things that I did not understand. Then he said that's nor your watch? No, it was just a pin replacement and a clasp adjustment. Then right in front me, he closed the clasp and appeared he tugged on it and it came loose. I said something about it he said I didn't have closed. I put my watch on and barley twisting my wrist cam undone. I said I just wanted my watch back and that I did not like begin called a liar. Then the woman who received my call it 2 pm said she did not pass the message on because she thought I was rude. Needless to say it was not a pleasant scene after all this. Informed that that I had sent referrals to them and never again.

I have had such good luck with RW&J. Jewelers who repair watches are truly a dying breed. Mark…read moreand his team are so smart and knowledgeable about everything! Yes, you might have to wait a little longer than normal and I'm ok with that knowing that the work will be completed and completed perfectly. Thank you RW&J!

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.