Sad to see negative reviews relating to customer service as this is certainly not the experience we…read morehave ever had. Yes, they are busy, yes you might have to wait but the attention to details and service you will receive is the reason and worth it.

While I have personally only been in to browse a few years ago.. my husband has spent quite a bit…read moreof time there and his experience has been nothing short of amazing. All three of my wedding sets mean so much to me! : 1. My original set... while not purchased at collections they did resize it for me and the exact gold and color was absolutely perfect! I was so nervous to let someone else have my rings in their care, but collections made me feel confident and trustworthy as opposed to weary and nervous like I would have at any big box retail store. 2. My birthday present in 2025.. after this surprise my husband went in to detail about the process he went through to make sure every detail was perfect, and it sure is perfect! From approving the mold to the final product on my finger, they truly and obviously put in a lot of work and attention to detail! 3. My "20 year" gift.. while I'm only 33, my husband and I met when I was 13 and he was 15. He wanted a piece to commemorate the journey we've been through, and my has he and Collections did an incredible job! I will always recommend collections, they care for your jewelry as it is their own, and the custom pieces I have are incredible. You can tell they have years of experience and a great team to work with!

Never really walked into this place. But I called to find out if they have inhouse jewelers that…read morefix your diamond prongs. The gal was nice enough on the phone. I asked one more question and to say that, I was happy I found someone, obviously she was busy but hung up on me instead of saying i'm busy.

Amazing Service! Patrick was knowledgeable and professional…read moreevery step of the way. I was looking for a particular watch for my husband and he found it in 2 days. We texted to set up the purchase, I ran in, bought it, done.. even offered to wrap it beautifully for me. Highly Recommend!!

Really nice couple runs this place. They were able to help us out with choosing and sizing a ring…read morefor my wife at a very reasonable price and a quick turnaround.

Branden Smith's the absolute best. His expertise as a fine jewelry artist are shrouded in a very…read morewarm, unpretentious, welcoming atmosphere, that he, his wife and loving pooch create. SJC is a an absolute Fort Worth gem.

Not very helpful, Staff was rude and dismissive. I need to have my things cleaned and they helped…read moreme with a mean and rude attitude. will not be coming back here

I've been going to this shop for many years and I wouldn't choose any other place. I come here for…read moreall my jewelry and jewelry repairs. Kevin is the best there is in the area. He'll usually do repairs right on the spot. I've also sold my gold here and Kevin will go out of his way to give you top dollar on all your gold!

It was greeted at the door. One of the gals came over was so awesome don't remember her name…read more They took care of my jewelry.I thought I was gonna have to replace the prongs on my diamond.And they said they were fine. Didn't try to push anything on me.And I really appreciated that I will definitely be back.

Never have I ever received service like this in this particular industry. The watchmaker here is…read moresecond to none and will take care of you. If you ever have anything watch related, ONLY GO HERE!!

This jeweler is a little "gem" located within the Benbrook Antique Mall. He was able to fix my ten…read moreyear old Seiko Eco-Drive watch for a reasonable price and explained to me that while Eco-Drive watches technically do not have batteries, they DO have capicators that last an average of ten years and have to be replaced...like a battery, but way more expensive. (Seiko, you are misleading consumers, but that is a completely separate issue. Lol!) This jeweler also sells new and retro jewelry, which he keeps sparkling CLEAN! It was fun to browse while dropping off my watch, and being able to look around at the AMAZING antique store was just a bonus!

Wow! I came across this place and I'm so glad I did! It's inside a antique mall! I wanted…read moresomething unique and had been unable to find it! Tonie was amazing with helping me! She has lots of experience! And made me feel comfortable shopping and helpful even tho I wanted to see many pieces over and over! I ended up purchasing one with a credit I got for some old jewelry! Thank you guys they also cleaned my wedding ring and got the paint off of it. This ring was made by tonie! I found out after I picked it up!

They fixed my vintage family heirloom engagement ring after having to get it cut off, and it looked…read moregood as new. I totally trust them with older family pieces as we also took in my husbands watch, which was his grandfathers, and they did some great work on also. They are great! Couldn't be happier!

I came to Jewelry Ltd. because I had a stone that fell out the my infinity band and I wanted to get…read moreit fixed. I always try to support local small businesses when I can, which is why I chose Jewelry Limited verses other options in Burleson. When I went to drop off my ring, the staff was nice and explained the process of getting my ring repaired, and gave me an itemized receipt, so I could give it to my insurance company. They also set expectations that it would take at least a month to get my ring repaired because they were backed up. That was fine with me. As it got closer to a month, I had not heard back from them. So I called them myself, the first time I called I was told that I needed my receipt number which I did not know. The staff member told me that they would look for my order and call me back. I waited two days and I still did not hear back from anyone so I called back again.And this time I had my receipt number. I was told that they would check the status of my ring and they would call me back later that day. Three days later, they finally called me back and told me that my ring was ready. When I did pick up my ring, I have to say I was impressed because not only had they replaced the missing diamond but they cleaned it and they even buffed out some scratches I had on the band. I was not crazy about the customer service over the phone. So if I have them fix a piece of jewelry in the future, I will go into the store with my receipt to get status in person.

Took a ring in to be resized. (Actually had my original wedding band made here in 1988) Couldn't…read morereally wear anymore due to "older" finger size. Was ready in less than the 2 wk turnaround time. Beautifully done and very reasonable. (Under $100)

Mark is a consummate professional, and his jewelers are artisans. They made a ring that my husband…read moredesigned for me for my birthday and our 40th anniversary, and I love it. So I went in and took some raw rubies and asked them to make a pinky ring for his birthday. And he loves it! Their customer service is beyond top-notch. While I was there picking up my husband's ring, a frowsy woman came in wanting to sell them back a ring she had bought there. She was ill-mannered and boorish and terribly insulting, but the staff treated her with civil calm and courtesy. She left flinging a threat to "put it on Facebook." I promised to put them on Facebook -- and Yelp. I will not purchase fine jewelry anywhere else. Their display cases are full of sparkle and shine and exquisite design. I highly recommend Collections.