I took my jewelry in for repairs and both were not repaired properly and I took the ring back…read morebecause the stone fell out that was the reason for the repair in the beginning, I was told he could help me out by charging me only $60, i strongly believe he should have repaired from r FREE since it fell out within weeks. The ring was sized and the gold added fell out today. I want be using this shop again for NOTHING! Don't take your jewelry to this shop!!!! The cost was almost $400 for NOTHING!

Great service and fixed me up. Brought in an eternity necklace that I've had for a long time and…read moreone of the links broke. It's perfect now.

I walked into the store and noticed that there were 3 to 5 associates present, yet not a single one…read moregreeted me, even though the store was empty. I made my way to the back of the store before anyone acknowledged my presence. A woman finally asked if I was looking for watches. I replied that I was, and she pointed out the 4 to 5 remaining men's watches. One of the watches really caught my eye, so I pulled out my phone to look up its specifications. At that moment, she snapped at me, saying, "NO PICTURES!" Her tone was loud and caught me off guard, making me feel embarrassed. I quickly put my phone away, but she continued to lecture me about the reasons for the policy. She said something along the lines of, "If you were allowed to take pictures, we would just post these online." At that point, I was both annoyed and embarrassed, so I decided to put away my credit card and leave. It's no surprise that this place is going out of business.

I recently purchased a Rolex watch for my wife from here and had a really good experience. I…read moreinitially exchanged a few emails with the store manager and then decided to come in to look at what we wanted. Will H. helped us and he was very helpful, knowledgeable, patient and friendly. We were very satisfied with our purchase and will be back for another Rolex (hopefully soon).

I'm a little embarrassed it has taken me this long to write a review. I was in Hardy's Jewelry…read moreabout two months ago to have a piece repaired on the clasp of my 1997 Rolex Submariner. Dema, one of the owners (the store is owned by Dema and his mother, Erena), was able to figure out exactly what was wrong with my watch. And because they were not super busy that day, he was actually able to fix my watch while I waited. I also had an opportunity to look around the store and talk to Erena while her son was working on my watch. I was impressed with this mother and son team. What a great American Story! They came over from the Ukraine many years ago. Erena has definitely instilled in her son the reality that if you're willing to work hard, you can still be successful in America. This jewelry store has a great history, it's been in that location for almost 60 years. I thought, how cool is it that these hard-working folks were able to come here and make their dream come true.... awesome! The repair was completed, and the work was great. Before I made this post I called around to a few other Rolex repair shops just to see what they would've charged for the same thing. Hardy's charged me $65.... pretty much everyone else it would be about $125 (I was very specific about the repair that I needed to have done. The cheapest was $110). I also saw numerous people coming in to pick up their repaired items while I was waiting. Everybody seemed really happy. I'm so glad I stumbled in there. I just happened to be in the area getting a bite to eat. I knew I was having this problem with my Rolex, and it was going to need to be repaired. I saw their Rolex repair sign in the window and thought I'd give it a shot. I knew I was going to be around for a couple days. I never expected them to do it right then and there, I suspect that's not always going to be the case for people. But nonetheless, I was really grateful for the service and the opportunity to get to know these amazing people who are striving to live the American dream!

Had a great experience working with Hardy's Jewelry! Prices are great and not overpriced like other…read morejewelers around the area. Will definitely return!

I wish I could leave 0 stars…read more Jack (man-child) and Lady Ann Miller are two of the most disrespectful people I have ever dealt with. Ladye Ann was actually pretty accommodating until having to get Jack involved. Which is when they turned on this weird stern mom and dad act. Both talking down to me as if I were their child. Stating that They "were going to talk, and I was going to listen" multiple times to even take a call with me. When I asked politely for them to hear me out, I was hung up on immediately multiple times. I have about 6 recordings of the ridiculous interractions i've had with the two of them on the phone the past 2 days trying to get this resolved. Initially I brought my wife's ring in for a repair of a loose main stone in her wedding setting. F, SI2,1.09 ct stone with no major visible flaws after 7 years of ownership. Purchased from a reputable wholesaler my entire family has worked with for 25+ years. When I recieved the ring back, I was told that "material was added to the prongs because they were weak. Ok, whatever is needed to make the ring solid. 2 min later I noticed a large imperfection partially underneath one of the prongs. The diamond now has a visible fracture or some sort of damage. The sales person stated it was an inclusion, and I refused possession of the ring and told them that was not correct. They requested my certification for the stone (which I provided, EGL Hong Kong) and brought the ring to a weekly meeting at which they decided to take the stone to their independent gemologist in Colleyville, who they would not provide the name of. The gemologist informed them that the stone was fracture filled previously and when heated the fill material came out, any clarity enhancement such as fracture filling would be noted on the certificate and is not. They said my jewler purchased a non-fracture filled stone, with an SI2 grade, then fracture filled the stone before selling to me. no inclusion or fracture is noted in the area on the certificate. Haltom's refunded my initial repair and offered to have the diamond fracture filled again. The repair was not up to par and the blemish is still plainly visible to the naked eye. I am unhappy. I wanted to get it done again by someone else and Ladye Ann would not tell me the name of the repair shop that did the mediocre job and ignored my messages and calls for nearly 2 weeks until I called back through the downtown store's main line. Regardless, I took possession of the ring and have sought out an independent gemologist and diamond cutter to provide secondary opinions. Which, I will be happy to update my review with if Haltom's is proven not at fault. Today, I got through to Jack. And, the conversation was more of the same, not accepting any responsibility for the botched repair, calling me names, saying my frustrations were essentially me blabbing (I can't remember the weird word he used). At the end of the conversation I lost my cool out of frustration for their smugness, inability to accept responsibility, and disrespect. I've never spoken to someone who had such a horrible demeanor. My recommendation is to avoid these smug unprofessional people and do your business literally anywhere else.

I sincerely cannot thank Will and the whole team at Haltom's Jewelers for not only their 100%…read moreprofessionalism but also for their sincere customer service. I could go into my huge spill as of why but seriously hands down the best of the best!

We have been taking jewelry that's important to us to Ana, Gary, and Victor for several years now…read more Jewelry that other people dismissed as too difficult, Gary repaired same day. We've taken loose stones and had earrings and pendants made by hand. We have always been met with friendly, personal service, extremely high quality craftsmanship and fast turnaround. I just cannot recommend them enough! And it's not common to run into a family run business anymore!

Was referred to 'Instant Jewelry Repair' by Burleson Gold and Silver. Great recommendation. Needed…read morea gold coin ring resized for my wife that was her father's. They took care of it perfectly and it looks brand new. We discussed how there are so few Jewelers left that nowadays. They have a new customer and we're very satisfied with the results.

Troy has been our jeweler for decades. I refer everyone I can to him. I get compliments all the…read moretime on my custom made rings and necklace I have. I absolutely love his whole team. If you want the best go to Troy!

They are closed. You have to go to there Granbury, Texas store!!! How freaking frustrating!!!!read more

Friendly, HONEST, and do great work. I have had them do several jewelry and Rolex watch repairs. 5…read morestar service.

Graciously added some links to my watch even as they were getting ready to close. Kind and quick…read moreservice!

It was greeted at the door. One of the gals came over was so awesome don't remember her name…read more They took care of my jewelry.I thought I was gonna have to replace the prongs on my diamond.And they said they were fine. Didn't try to push anything on me.And I really appreciated that I will definitely be back.

Never have I ever received service like this in this particular industry. The watchmaker here is…read moresecond to none and will take care of you. If you ever have anything watch related, ONLY GO HERE!!