I'm not quite sure where to start, because this experience was a mix of decent food and truly chaotic service.
I called from my car just around the corner and was told there would be a 30-minute wait. About three minutes later, I went inside and was told 40-45 minutes instead. We came back inside at the 15-minute mark and were seated around 17 minutes. After we were seated, we were told our name had already been called while we were outside, but we were never notified. That said, the hostess handled it well, got a table ready quickly, and seated us -- no major issue, just confusing.
While we were waiting, a gentleman came in to place a to-go order. A young girl (she couldn't have been more than 13 and appeared to be family) was at the stand and couldn't answer his basic questions. She really should not be greeting or interacting with customers. The man eventually walked out, and honestly, I don't blame him.
Once seated, our server came quickly. We ordered water while looking over the drink menu, then ordered a cabernet and limoncello. I also insisted on ordering an appetizer right away because our server already seemed flustered, and I worried she wouldn't be back anytime soon. We ordered calamari.
A few minutes later, the server returned because she couldn't remember which wine I ordered -- even though I watched her write it down. She brought our drinks, and we ordered our meals: two chicken parmigiana and one salmon piccata.
On my way back from the restroom, a server saw me coming and shoved into my shoulder to get past me. No "excuse me," no apology -- nothing. That was honestly shocking.
Our salads arrived in very large bowls with extremely small portions -- maybe 2 leaves. It was pitiful. They advertise the Italian dressing as their house dressing, but it was clearly store bought. The calamari was fine -- not great, not terrible -- but the amount of sauce provided was laughable. Maybe two tablespoons total. We were scraping the dish to get any.
We eventually received bread. It was cold and burnt.
Now for the bright spot: Logan. He was helping the servers, and when we asked for more bread, he brought fresh knots straight from the oven. Absolute chef's kiss. Delicious. Logan was genuinely delightful -- friendly, attentive, and clearly cared. He was the highlight of the entire experience.
Our server later returned and once again had to ask what one of us ordered. It was the second chicken parmigiana.
When the food arrived, it was good. The salmon piccata was a little dry, but the sauce was flavorful. The chicken parmigiana was good -- thick, moist, nicely breaded, and not overly sauced (which I personally prefer).
For dessert, we ordered the limoncello mascarpone. It was tasty, but the portion was a sliver -- extremely small for $8.99.
Then the owner came by our table and launched into a long lecture about bad reviews he's received. He discussed complaints ranging from cold, store-bought lasagna to customers being upset that other tables received food first to how much he paid for the plastic ware. He went on about being from the Bronx, having locations in Dallas and Lee's Summit, and being open for 32 years.
We made a point to tell him how wonderful Logan was. He barely acknowledged it. That was genuinely disappointing. It honestly made me want to take Logan somewhere he'd be appreciated.
If you've been open for 32 years, the food should be phenomenal, and something as basic as properly heating lasagna should be second nature.
There isn't another Italian restaurant in Olathe, and I really want to like this place. The food itself is good. But the service is truly atrocious and overshadows everything else.
I honestly can't decide if we'll be back. read more