Wes at Fleet Feet was amazing and patient with me as I navigated through some new changes! Easy process and walked out with a big smile on my face-ready to take on Chattanooga Garrett & Coley Jones read more

Before I arrived at Fleet Feet, I tried another place in town whose website advertised an incredible customer service experience - a heart welcome, a foot measurement, etc. I didn't receive any of that from them. Not even a hello or acknowledgment that I entered their store. Anyway, enough about the other store... I received what I was looking for from Fleet Feet. They let me jog outside to test out the shoes. They spent like 45 minutes with -measuring my feet and giving me suggestions. I asked for the most inexpensive shoes that would provide great support for my short distance running (currently up to a mile). Davis enthusiastically brought out 6 different pair. He didn't have the "man-I've-really gotta-sell-so-I-can-make-good-commission" face either. It seemed like he genuinely wanted to help me. I ended up buying socks along with my new Hoka running shoes. Great customer service! I'll be back for my next pair. read more

Definitely way overpriced and the young guy that took care of me was not honest and forthcoming and hospitality was so so and I definitely will not be recommending this place for people to get shoes read more

This stop was only for Swiftwick socks. 5 stars! Why? They have the best selection in Chattanooga! Colors, patterns and heights. read more

Steve fixed me up with some Altras & insoles to help me run without foot pain. The other salesman seemed knowledgeable and doing a great job as well. Would recommend for any runner. read more

Kind, knowledgeable staff with a large selection of major brand running shoes, socks, and other gear. They recycled my new shoe box for me and I left with a new pair of shoes on my feet! Rewards program and military discount! read more

I have gotten multiple pairs of shoes from here and I love them all. Jasper has helped me every time and he's the best fitter they have! read more

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This is a great place with wonderful customer service , I hate that I forgot the girls name that helped me but she answered all my questions and went above and beyond! read more

It recently became time to trade in my running shoes - I had bought the same brand/style from Fleet feet for the past two years, and so, because of the pandemic, just called and asked them to send me a new pair. They did, and I was so disappointed to find that the manufacturer had made changes to the shoe that were really noticeable - at least to me. And so, an in person visit became necessary. I made an appointment for a fitting and took my old shoes that had worked for me and the new pair that didn't. I wasn't aware of the return program, I just hoped that if I tried them on, it would help them determine what wasn't working for me, and finding me a more suitable pair. I arrived for my appointment and explained the situation. Dustin helped me, and there were two other employees on the floor. In my conversation with Dustin, I mentioned that I had run for decades in Saucony Jazz, and it was only the discontinuation of that shoe that had led me to try the new brand. Which really, for the first two iterations, I really liked. I got the impression that Dustin was a newer salesperson, because he consulted with the other two. They all acknowledged that the shoe I wanted to replace had been pretty significantly changed by the manufacturer and suggested another shoe by that same manufacturer. But dang if that Dustin didn't also come back with a pair of Saucony's. He said "Well, I thought these might be similar to the shoes you loved for so many years." I put them on my feet and said "Hello old friend" - perfect!! Even better, it had been less than 60 days since I purchased the new version of the previous shoe and so, I was able to return them, and walk out with my new Saucony's. Every run since has been a joy - love my new shoes! Thank you Fleet Feet and thank you Dusty! read more

Steve was a pleasure to work with at fleet feet. I have been in the market for some new shoes for a while, but just never had time. I heard that fleet feet carried hoka, which is the brand all nurses raves about so I had to try it out and see what all the hype was about. Steve scanned my feet and watched me walk to determine the best fit shoe. He explained everything the 3D scanner showed and was very informative :) I left with two new pairs of Hokas so Hoka the brand and Steve did a great job. No persuading was needed. The shoe talks for itself. I can't wait to walk around the hospital in my new kicks and for my feet to stop hurting! If you need new shoes, and are in the Chattanooga area, fleet feet is a must go to. They have knowledgeable workers, a great store front in a wonderful and convenient location (buy shoes then go to Whole Foods after for food ), and they carry great shoes. Indeed they are pricey, but I think a good quality pair of shoes are worth the higher price tag. read more

I had a fantastic experience at Fleet Feet Chattanooga. I felt the freedom to look without pressure, but also friendly support for any questions/needs. From the shoe selection, to the foot scanning technology, to the staff, this store reminds you how important shopping in person is to ensure the right fit! The only regret I have is neglecting to get the gentleman's name that assisted me in my shoe search. Thank you Fleet Feet! read more

This is THE place to go to find the right shoes for walking, running, hiking, or just being on your feet! They will talk to you about any foot issues you have had and make a recommendation based on a 3D foot scan which is VERY cool! read more

Weirdest experience ever! Walked in and we were barely recognized. After making it very noticeable that we were wanting to try on shoes, finally a lady came over to "help". She didn't listen to what we wanted. Kept bringing out shoes that were clearly a size if not two sizes too big. On top of that, we would ask to see specific color of shoe that was displayed and she would bring a completely different color out for us to try on- which in theory a different colors isn't that big of a deal however she never acknowledged that it's not what we wanted, as if we wouldn't notice. Not even an "I'm sorry, we don't have that color in your size". (Which wouldn't matter because she didn't bring us the right size anyway). After about 10 minutes of that weirdness we finally just walked out of the store in complete confusion and disappointment. read more

The sales associate that helped me was extremely knowledgeable and friendly. Super helpful. Will definitely recommend to others, and I will for sure be back myself! Very pleased. read more

Very helpful staff! They took the time and helped me pick the right shoe.

Very friendly and helpful staff! We are from out of town so just shopping for running gear. Nice store....will be back!!

The foot scan was impressive. The employee spent an hour with me and never gave up. Best shoe person I've ever encountered