Had surgery at Cox, everything was fast paced. I am a person whom the surgery was done on wrong…read moreside. I would advise before you have surgery at this hospital take a magic marker & draw a picture on your body part stating which side & what is to be done. Draw an arrow to the spot. On the other side make a big NO! It's a big hospital I'm a little person - Springfield hospitals own all the lawyers - so I'm fucked for life.

From the owner: CoxHealth at Home. One place. One Team. One Solution…read more We put home care, hospice, palliative care, home infusion, nutrition therapy, home medical equipment and more, all under one roof. With one call, you'll have access to the largest and most comprehensive array of home health services and programs in the region

We recently worked with Mobility City of Springfield for a scooter rental connected to an…read moreout-of-town convention. The owner was extremely kind, compassionate, and professional during a very difficult time for our family. Communication was prompt, understanding, and genuinely caring -- something that means a lot when you're dealing with unexpected medical issues and stressful circumstances. It's clear this is a business that values people, not just transactions. I would absolutely recommend them to anyone needing mobility equipment or assistance. Excellent customer service and wonderful people to work with.

I had trouble with new batteries due to a faulty charger I got from them. I didn't know about a…read moreswitch on the bottom of the charger that was covered in tape and set to charge gel batteries, Not AGM batteries. I am sure this was not intentional but caused me lot of money for new batteries and a new charger, which works now recharging my batteries.

I met with Katrina to get my new C-Pap machine. I couldn't ask for a nicer person to explain how to…read moreuse my machine and a frame and mask. It made my day as we chatted about life while setting up my machine. Thank you Katrina for being the wonderful person you are!

They provide no after hours service. We use them for oxygen!!! I called and talked with Carol, she…read morecould have cared less that we needed equipment. I told her we would be looking for a new company and she said ok.

I am very pleased to announce that after the horrendous experience we had had with Pheonix, Oxford…read morehas been a dream! Pam, the admitting nurse was wonderful! She had gone through the same procedure that my grandmother just went through, so in many ways she was more informative than the doctors in her ability to explain everything in simplified layman english. She was super friendly, had an uplifting sense of humor, and was very gentle. My grandma loved her! She got my grandma all set up to receive fresh medical supplies and monitoring equipment sent right to her door, and scheduled a nurse to come over and check in on her twice a week. I will keep this post updated as we go, but Oxford seems like they really have their act together, and I don't foresee that there will be any problems with their services.

Oxford has, for a very long time, been a "bad word" in home healthcare in this area. I have known…read morepeople that have worked for them and they treat their employees just as poorly as their clients. I have yet to meet one person from this company that had "bedside manors". Most are brash and not very friendly. Once you sign up for ANY of their services, many OTHER services are tacked on that you will probably not need and are most defiantly NOT ordered by your doctor or anyone but them in fact. Trying to cancel service with Oxford is like trying to cancel a magazine subscription. You can call them over and over again, but the staff assigned to your case will continue to call and leave messages that they will "be three today" with a FIVE HOUR window of when or more. Remember, this is AFTER you've canceled. There are MULTIPLE numbers that will call you, most of which are private cell phones of the staff going to the homes. Calls back are often ignored or go straight to voicemail. Calling the main office gets annoying as well, because you are tossed from extension to extension of countless individuals NOT AT WORK RIGHT THEN! You have NO idea how many "breaks" and "days off" the management get in this place, it's insane. Oxford's main goal is to put as many charges on you or your insurance as possible and BUG YOU constantly even after you've canceled. Even the "assessment" is garbage. It's just more of the same recording of pills and telling you things you already know: "You seem to be up and awake today." Are you asking or have you become captain obvious? Do NOT use Oxford! It's like working with politicians. You NEVER get a straight answer and you will have to work your tail of to cancel the service. Oh, and anything that happens to NOT be approved by insurance that you didn't need anyway.. ya YOU will get charged for that.. not your insurance. STAY AWAY FROM OXFORD!

I have been a client at 1st Choice Healthcare for at least five years now and have always been very…read moresatisfied with the level of care and service I receive. I have rented wheelchairs there and bought wrist braces and a cane, all were quality products at a great price. I recommended them to an elderly relative when it was time for him to buy a new wheelchair and he was just as happy with the service. He is difficult to work with, and the ladies took great care of him. We will keep going to 1st Choice Healthcare for any future needs.