I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.

We have been customer for decades and had recommended their services to our neighbors , Jason was…read morealways very pleasant to work with. I made an appointment for service this year they said they will come 8-12, at 1 o'clock nobody had showed up, when I called the lady on the phone said that she didn't know when the technician will come, I canceled and rescheduled it for January 23 with a window time of 8-12. at 2 o'clock nobody had showed up or called, when I called to see what had happened the person on the phone was very rude and said that she didn't know what time he was coming, when I asked at what time he will finish for the day, her answered was "until he finishes". i waited all day and nobody showed up or called. i called them today to talk with the owner because I really want to know why they don't want to come to my house when I have been such a good customer, no one called back. That is no the way they should treat customers, and for sure not a loyal customer like us.

Good company with good management. Friendly staff and reasonable prices. Had air duct cleaning done…read more+ air conditioning inspection on 2 properties so far

Service was fast their techs are proficient at their job plus their service agreement is well worth…read moreit for furnace and ac maintenance spring and fall they stand behind their work. Been with them over 15 years haven't had a complaint yet. In closing mechanical is a great value considering the costs of equipment and parts labor plus the laws regarding freon in the units and their replacement.

Had an emergency HVAC issue and went with R&L. I was skeptical at first because the low ratings,but…read moreI could not be happier with my decision. They were quick, courteous and highly skilled in their trade. My issue was fixed the same day. I would recommend R&L to anyone in need.

Best choice you can make, I tried to leave the tech a tip and he turned it down and told me to help…read moresomebody and if your reading this, I've helped you make an easy decision on who to call for your heating and cooling services

After a horrible experience with another company whose only beneficial comment (after 4 hours) was…read morethat I needed a new furnace & new air conditioner, I called 3 more companies for quotes. I was by far the most impressed with Kristian. He had previously been an installer/technician but has recently become a sales person. He was extremely knowledgeable and personable; we actually enjoyed chatting too much! He explained to me that their company actually makes and installs new ductwork with their furnaces so that they don't have to retrofit what's already there. He was also the only one who noticed that my water heater was old and would need replacing soon. His quote was a bit higher than the other that I'd narrowed it down to, but I liked the Daikin furnace that he quoted because it has a very good reputation, the best warranty in the business and is environmentally friendlier than others. Additionally, rather than just doing a quote with line items, he attached pictures of each piece of equipment that would be installed, which I thought was a nice touch. I really wanted to go with him, but I had to think it over. In the meantime, I started to schedule a couple more appointments with other companies that offered 0% financing. I was going to wait to make my decision until I'd gotten the last quote or 2. But Kristian texted me on a SUNDAY NIGHT! to ask what he could do to help with my decision. I told him that if he could do 0% financing, I would go with him. He managed to arrange that for 12 months and I signed the contract that evening. Of course, this happened during an incredible heat spell, with temperatures in the upper 90s with matching humidity, so they couldn't get out as quickly as I'd hoped. When they were scheduled, Steve came out as the lead technician, with Brandon and Alex helping the first day and mostly just Brandon the second day. They got here at about 8:15 a.m. and didn't leave until about 7:30 p.m. BOTH nights! They worked super hard, hardly taking breaks at all, and they were short at that. Steve promised that they'd have the air conditioner working before they left the first night, and indeed, they did. It was the first time in over a week that I walked into a cool house. When Steve removed the furnace, he came upstairs and said that the water heater was about to blow, so I went downstairs to look at it. It was, indeed, bowing out. Kristian had already quoted a price but I was originally going to wait. But when I saw it myself (leaking, rusting and with a definite bubble), I texted him and told him I wanted that replaced as well. He was able to add it to the financing without a problem. So, in the end, I had a new furnace, humidifier, air conditioner, some ducts and a water heater installed. I have nothing but good things to say about this crew. They were all very kind, personable young men who knew what they were doing. I feel confident that I chose the right company to do this work.

I've used this company for years. Fast, accommodating response, knowledgeable and honest staff make…read morefor a professional and effective experience. No pressure for an up sale.

I've dealt with Craig at Slasor, before for a repair of some damage during a siding install. I…read morecalled again to evaluate if it's time to replace a 20 year old air conditioner that is working. Craig sent out a tech who evaluated the unit and determined repair costs. Craig then determined the new unit cost. Based on those numbers and the "rule of thumb" that if repair cost multiplied by age of unit equals more than $5,000 it time for a replacement, I will be getting a new Trane air conditioner. I believe Craig can be trusted.

I was charged to add refrigerant for a suspected pinhole leak instead of finding the leak. I was…read moreaware this wasn't a permanent fix but was led to believe I would get some life out of the fix. The fix failed immediately and i had to shut my unit off four hours after the tech left. I have called twice for a follow-up and the company has completely ghosted my calls. They tell me they will check with the tech and no call back. They installed this unit and have provided good service for many years up until now. Our plan was to have them check our furnace after vacation and then proceed with replacing the entire HVAC system later this fall or early spring. Apparently, they don't want my business and now I'm out $ for the "fix" they provided. They have lost there touch with loyal customers and instead prefer to make a quick buck.

Did not honor the maintenance contract after a Generac Generator was installed. Did not follow…read morethrough with DTE to replace my meter, but kept the money I paid to have them do so. Failed to honor appointments. Never showed up or call to inform me of a no show. Stay far far from this company!

Very reliable very efficient very knowledgeable about their business very quick to respond to all…read moremy needs that I've had

Excellent service! Honest fair pricing. I manage several rentals. Air Tempersture Control is honest…read moreand professional. Chris and his staff a great!

They installed the heating and air system in my new home. They came out right away and made sure I…read moreknew how to properly care for my system and how to use all of its features. The technician who came out was fantastic.

Our furnace died on one of the coldest days of the year and they came through big time. Had…read moreeverything up and running in less than 3 hours. Friendly, professional, and the cost was very reasonable. So grateful to have heat again -- highly recommend.

Just had a air conditioner and furnace put in by this company.. The installation was totally…read moretotally professional very neat very neat and very well done. The installer Randy was a very professional guy, very patient with me, as I was asking him a 100 million questions and basically trying to talk to him while he was working. finally, I figured out he couldn't work and talk at the same time very well. so I left him alone I also have to give Randy credit, the 1st day he arrived to do the job, while they were removing the old furnace, randy's helper ended up hurting his back and having to leave so for 2 days Randy worked by himself on the 3rd day they brought him 2 helpers to get the job finished, the young helper was a great guy. I don't know his name. Was very friendly. but his other person helping him was an another installer and I have to admit, he was a bit of an asshole. But I didn't let it bother me all in all a very good job and I'm glad we went with them