I've used Suburban for many years now but it seems they have closed and sold their business to Mastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs. read more

We have been customer for decades and had recommended their services to our neighbors , Jason was always very pleasant to work with. I made an appointment for service this year they said they will come 8-12, at 1 o'clock nobody had showed up, when I called the lady on the phone said that she didn't know when the technician will come, I canceled and rescheduled it for January 23 with a window time of 8-12. at 2 o'clock nobody had showed up or called, when I called to see what had happened the person on the phone was very rude and said that she didn't know what time he was coming, when I asked at what time he will finish for the day, her answered was "until he finishes". i waited all day and nobody showed up or called. i called them today to talk with the owner because I really want to know why they don't want to come to my house when I have been such a good customer, no one called back. That is no the way they should treat customers, and for sure not a loyal customer like us. read more

My AC went out at a very bad time. Suburban sent a Tony (the tech). He was professional and made time to answer my questions as well as repair my system. A+ service! read more

I am a property manager in Metro Detroit Michigan. I have used Suburban for 10 years both on homes and condos I manage as well as on my own home. They have provided great service and fair prices. They are always looking for ways to better serve us. read more

I called and scheduled service with a 1p-5p window. Made arrangements to be home from work which adds an entire another level of complexity. No one showed up and no call advising they were going to need to reschedule. Called three times and no one picked up the line. Left a message third time and advised someone was supposed to be out. Please call me back to reschedule. Still no call back. I don't recommend this company. Not good customer service. read more

I called for a new furnace and AC estimate. Technician arrived promptly and was extremely professional. Estimate is fair and transparent. Additionally, I trust them to do the job well. As soon as we are able, we are going to move forward with the job with Suburban. read more

My experience with a purchace and Install of a furnace and AC system from Suburban Heating & cooling was a good one! Brian the Technician arrived on time and was very professional. He explained the difference of the available equipment options available in the Carrier brand HVAC they install. His Estimate was fair and transparent and in the ballpark of what I expected to pay. The Chief installer "Colin" and his assistants Bob and Chris where all very friendly, professional and where able to get the job done in a timely manner with a good clean up and take away of all the old equipment and boxes from the new furnace and AC. With all that said I just want to thank everyone at Suburban Heating and Cooling for a job well done! read more

We have been doing business with Suburban for almost 37 yrs with no problems. Since my husband passed away, I wanted to stay with a company I was comfortable with. The men that come to the house know what they're doing and are friendly. read more

They came out to service our furnace, check everything out ,found the automatic water feeder wasn`t working . he fixed the part but said we needed a new one. I had no problem with that . they order the part . The problem came when they order the part, never told me the cost of the part or labor . They came and put the part in . Then they gave me the bill . Wow they did not itemized the bill $931.00 for a part I found for $385.00 . And a half hour installing it . even if they charge me 500 for the part ,which I`m ok with. that`s $431 for labor . Outrage ! I called the company 4 times, so I could talk to the owner ! they said he not their and they would tell him . Nothin , never call back . Last time ! beware they do not itemize they bill . read more

The air conditioning part of our furnace kept freezing up. Our furnace and A/C were 25 years old. We called Suburban and Shawn came out the same day. He said it would be wiser to replace the furnace and A/C because of its age and cost to repair. He offered us several options. He was very knowledgable and friendly. Since the fan on the furnace was still working and it was keeping us cool we scheduled the install for a few days later. The guys that came were very thorough, personable, respectful and cleaned everything up very well when they were finished. I would highly recommend Suburban for any heating and cooling work you need done. It couldn't have been a more positive experience! read more

If there was a rating below 1 *, I would give that to Suburban Heating. We had a Lennox unit installed less than 2 years ago by Suburban. We had a furnace check up on 10/3/23 for which they charged $89. Within 1 week, the furnace stopped working. We called them for service and they came over and said that the inducer motor was broken and would order a replacement and repair the unit. Since then, a weekend and a day passed by and no call from the company. Called them to check up on the repair and was informed that the part was on back order and will not be available until Dec. This was a lie! They wanted me to buy a new furnace - mind you my furnace is less than 2 yrs old. I ended up calling a different company and they got the part the next day and performed the repair. This company is not trustworthy. Do not do business with them because you will be sorry. My family was w/o heat for more than a week. Shame on you! read more

I highly recommend Suburban heating and cooling. They came out the same day I called to look at my central air unit, when other companies did not return my calls. My new central air unit was installed 2 days later. Everyone was very nice, from office staff to the technicians. They cleaned up after themselves and I have central air again! Thank you Suburban! read more

Called in a panic because our furnace went on the coldest day yet. Spoke with Sherry who is probably the nicest human on this planet. She didn't have anything available but scheduled be for the next day. A few hours later, she called me back and said she had a technician that agreed to stop by on his way home. She said it bothered her and she just wanted to help someone in need. Shawn came by and told me that the part could be fixed but it may not be beneficial to put the money into it due to the age. I went with a new furnace and Jake and Billy installed it. Great guys and they were very knowledgeable. Awesome company who I will definitely give my business to and highly recommend. read more

Fast, personable, knowledgeable, and reasonably priced. Scott was here within 10 minutes of our call. He even changed the filter for me. I hope I don't need them again, but if I do, I will most assuredly can them. read more

When you wake up with no heat you think the worst, but after a quick call to Suburban, they were able to send Joe out just a few short hours later. He was very efficient and found the issue (the gas meter outside) and repaired it, while also taking apart the furnace to do an inspection and cleaning. Pricing was very fair for the work performed and I will most certainly be calling suburban in the future! read more

Doug was very helpful and informative. I am better prepared to do some semi-annual maintenance on my own thanks to his information. They came 2 days after I called to make an appointment. Friendly and reasonable. read more

I've been calling Suburban for many many years. I've always had very reliable, honest service! However, today I had Keith come over and was SO honest, helpful and trustworthy! He told me what I could do myself and offered to even help with making a part. I LOVE this company and would highly recommend them. In addition, Sherri, the office manager, was super efficient, helpful and super positive!!!! read more

New flame sensor normally costs around $30 retail and your company charge $ 70.20 to barely clean and spray of WD40 on Motor shaft. You charge another an additional $89 for service. invoice reads that the flame sensor was replaced but instead was only minimally cleaned. in & out in less than 30 minutes. $159.20 total charge, no parts replaced. Called in to complain but owner said that was a proper service call and didn't have any issues with being overcharging for service. work done poorly and furnace unit failed again in 24 hours. Would not recommend their service to others. read more

Suburban was recommended to me more than 15 years ago by a client. I've Been extremely happy with them. They are cost-effective and very efficient. Over the years they've replaced two boilers, installed two air-conditioners, maintenance services on both and several emergency service calls for my business and my home. Today they came and did a emergency service on my boiler. From the time I called to the time I had heat was less then 2 hours. I can't ask for any better than that.~ Red Bell Preschool of Plymouth. read more

My furnace has been leaking water forever, it was getting worse. My dad recommended I call Suburban Heating & Cooling, Sherry answered the phone (no voicemail, a real company) she had an appt available same day. Doug came out ... Very knowledgable and honest (no sales bs), he gave me many options. I decided to go with a new furnace (mine was 29 years old) and gave a fair price. They offer 0% financing for 12 months no extra fees! Made the decision easier. Tomorrow they are coming to install... Stay tuned. read more

Extremely professional, on time, and competitive prices. Suburban heating and cooling sold me a Bryant air conditioner and furnace. Everything wonderful so far, I would recommend them to anybody. Ask for Jon. read more

Hottest day of the year and the AC decides to quit. Thanks to Sherry suggestion I check the outside fuses. Great tip, thanks Sherry. Saved me a weekend service call. A disputable organization wouldn't suggested the easy fix but scheduled a service person to come out and charge the big bucks. read more

After my ac stopped working during a week of 100 degree heat I apparently needed a new furnace blower. since the furnace was over 13 years old decided best to get a new furnace. I got 12 quotes. All the prices were pretty much the same. My cousin suggested I call Suburban for a quote since she really liked the job they did installing her furnace last year (when the gov was giving rebates) What really made Suburban stand out first of all was how accomodating and helpful their sales rep was. He answered all my questions, and when we mentioned replacing the hot water heater he didn't have the brochure with him, but dropped one off at my house later that day about the hot water heater he was suggesting. After going through all the quotes we still had more questions. I had it narrowed down to 3. Jon Anderson at Suburban was the most patient and knowledgeable when it came to answering my phone questions. I probably called him 4 times and he didn't sound annoyed at all. Patiently explaining everything until he was sure I understood everything (When you're spending thousands of dollars you really want to know what you're getting). SO based on Suburban's recommendation from my cousin and their sales rep bending over backwards for us I decided to go with them, hoping their installers were just as phenomenal. Now I only know them for installation, but I was really struck by how respectful they were to my house and space. They laid down tarps where they were going to walk primarily and when they needed to install the thermostat in the Living Room he asked first if he could go in there and took off his shoes. It really felt like they were very respectful and honest. It was a 2 stage furnace so we went over where to install the new exhaust pipes and they were respectful of my existing landscaping . When they finished they explained everything to me and my husband. Answering all our questions. I really liked how they caulked up any cracks in the existing ductwork. and Helped us figure out proper duct openings and blocking so we could have the most successful distribution of air. I feel their attention to detail and customer service makes them an excellent choice for any HVAC work you may need in your home read more

They furnace installation was professional and the pricing was fine. But they did not pull a permit as required by law in Detroit. We're trying to sell the house where the installation occured, and had to wait for Suburban to pull the permit- which they did after my request. Then the electrical failed the inspection, and house sale has been delayed (again) due to this companies failure to do something 4 years ago. I've had to call them several times over the past two days to find out how they were going to correct this. read more

If you want a great price that comes with poor customer service this is the place!. Tech was great but due to poor training with office staff (Sharon) we decided to go elsewhere. Did not appreciate being called and yelled at because my mother took too long to answer her door (shes 87) and tech thought she was not home. Before getting all the facts from the tech, Sharon calls me at my work and yelled at me saying that my mother is a senile old lady that needs to be put in a home. After contacting tech to find out what was going on I find out that wasn't the case. She let him in and he did his job (estimate for new furnace). Sharons poor customer service skills cost the company a new furnace install since I do not wish to give money to a company that staffs that type of employee. Sad thing is my aunt did have a new furnace installed last year because my father (who has since past) gave her the reference. He obviously did not have to deal with Sharon. read more