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    Verizon - Interior

    Verizon

    (21 reviews)

    $$

    We came in to get an upgrade on my phone. The man checked us in and he talked to us about ordering…read morea 15 pro. He was incredibly nice and answered all of our questions. A woman came from the back and said to him "take appointments I don't want to stay late" . He said something and quietly to her and she shook her head yes. He told us that we were going to have to make an appointment because they were closing. We said a lot of are you serious and we already checked in. He said yeah, we are short handed & I said there are 3 people up there and they are being helped. My husband looked at his phone to look at the time. He said that it's only 6.20 and you close at 7. He had talked us into a 15 pro and we only had to sign up to have it sent to us. It was none of his fault. It was the lazy woman that evidently doesn't want people renewing their phone service. We may just go to AT&T. Check the other reviews on here.

    So with Covid they have different protocols in place. I had an appointment and I was on time…read more When I got to the location there were four people standing on designated markings outside ahead of me. There was an employee propping the door open and he had a tablet. When I got to the front he asked my name and told me that I could wait in my car. I told him that I had an appointment....that brought me to the front if the line. WHY did he not ask me if I had one? I'll never know. He appeared as when he checked the names he was checking that but..nope. I was let in first. Needed a new phone immediately. What they don't tell u is that you have to be sure and connect to iTunes at home or backup because they can't /won't touch anyone's phone. So I ended up having to hope my last backup one month ago had been sufficient because no way was I leaving without a phone. I was trading in a phone and the new phone came with a $40 activation fee. I asked if there was a way around that and the employee who was very helpful not I didn't get his name said that I could use the kiosk to save $20 of the $40. I tried to use it and he watched to assist, but the kiosk wouldn't allow me to trade my phone. So back to his desk and the $40. Verizon you should do better. Better with informing customers, better with appointments and better at making the kiosk work

    Bellsouth - isps - Updated September 2026

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