I COULDN'T RATE ANY LOWER !!! DON'T leave the slab there!! They sold the slab without telling…read moreus. The lack of communication between sales, their office, and our fabricator was absurd. Our fabricator tried for 2 months to get an invoice. They should have been more proactive!! GMD has definitely a lack of professionalism, communication and consideration. We were in the facility 2 weeks before the sold the slabs. Not one word of any issues. We are building a house and changed our kitchen design and color based on 2 sheets Bali Blue Quartzite. They were holding the slabs on site. I spoke with the office manager when I found out they were sold, her words before hanging up were " Have a nice day" NO sorry or any concern. She enjoyed the fact see sold the slabs underneath us. BE VERY CAREFUL!!

This place is amazing! Huge, tons of selection, and helpful people. We had been to another granite…read moreplace and had a really negative experience, but these guys were just fantastic. They have all the granite that others have and also some great pieces that nobody else does. Next time we're going to save ourselves some time and a LOT of trouble and just go here first!

Worked with Jesus in picking out the tiles for our bathroom renovation. He was very easy going and…read morebrought a fun atmosphere to the shopping experience. He didn't mind running around and pairing tiles for us. Very knowledgeable on all the products there and is willing to help in any way possible. Quotes are provided in a PDF and sent via email. Liz Klar is another very well mannered and helpful associate there. On the day Jesus was not available, she stepped in with no hesitation to assist us with all our needs. She is very well versed on all the products in the showroom and very quick to act. When you ask for a quote or any questions during your time there, she will send an email on the spot and also include any additional information that you may have discussed during your visit there. She is very detailed and an extreme pleasure to work with as well. Showroom is well lit and tastefully put together. Gives you some really solid ideas for renovations. Plenty of floor models for inspiration and product viewing. They have a wide range of sample products in the back of actual size which makes it easy for pairing different tile patterns and designs. Overall, great experience and completed my purchase with him. He goes the extra mile to really make the experience as easy for the customer. We spent four hours there and he was helping us the entire time. I will provide an additional review once I receive the shipment. Please note the below for expectations for Porcelonosa There is no free shipping. Any shipping is a minimum cost of $125 because they deliver by the pallet and no other way. Each pallet can hold up to 2,000 lbs. Another option is driving up to New Jersey Warehouse to pick up the items on your own to avoid the $125 shipping fee. I would only suggest this if it's a few items. Vanity and tile material are suggested to be shipped on two different pallets, so please be mindful that your cost will be $250 for shipping. Their reasoning is the vanity will be easily damaged if they are fitted on the same pallet. When putting your order together, be sure to include the cost of ordering extra material. Special orders take time to be shipped from Spain to USA, and will not be available for pick up or delivery for an estimated 5-7 weeks. This will put some serious delays on your renovation project. They do not have an products for sale at the showroom locations. They all come from their warehouse in New Jersey. Curbside delivery is the only availability. If you live in an apartment building, they will NOT bring the material up to your unit. Please be sure to schedule the delivery date to a day when your contractor is available to move the material up on your behalf.

So product is nice looking I'll give them that! Issue is they have terrible customer service and…read moreshipping issues. If you have a deadline for your project don't get your stuff here. We had two major issues. 1) they charged us for shipping twice bc all items were ready but one and If you break up the shipping you pay twice. That second shipping was supposed to come on a specific day and time so hired contractor to come that day and they cancelled it saying "the truck never left". They refused refund that extra shipping fee. 2) they just flat out ordered the wrong size sink. They match the sink to the vanity you chose and they just ordered the wrong which delayed the project by over a week. Basically this place doesn't care about the customer but the vanities are nice.

Got our vision right away and gave us the tools and knowledge to get it done. Followed up…read morethroughout the process to make sure things went smoothly.

I was so happy with the recommendations by Tony to create my beautiful kitchen and then the follow…read moreup to fix a few minor things during the installment. He was on top of everything and when I had a minor issue almost a year later he came right out and fixed it. I love the customer service - Tony and Emily are fantastic.

This place was recommended by a friend. During the process or choosing a countertop we were given…read moredifferent information by two different employees (which should have been our first clue) Then in the end after everything was installed we discovered they measured and incorrectly cut the space for our cooktop so our cooktop doesn't sit correctly in the space. We called multiple times to try and have them come out and fix it but never got a call back. Extremely disappointing especially considering the expense of the project.

Why would you go anywhere else? We've used SelvaStone for 13 years now. We send clients there…read morebecause they always produce great results and at the right price, and several days before other companies would be able to. Even of they don't have the material in their storage they will get it. The staff is knowledgeable and experienced, family owned, and easy to work with.

Used Mickey and company to supply my tile while I was building a teensy 2nd bath in my condo. Of…read morecourse, I'm a little biased since it was my contractor who recommended him in the first place, but I definitely appreciated the service and attention to detail. Of course, I did my due diligence by shopping around all the tile stores in the area (Roma Tile, Tile Showcase, United Tile, etc etc). Mickey matched my prices and worked directly with my contractor to arrange pickup and delivery. Not really a budget experience (hence that elusive 5th star), but I felt good knowing the job was getting done right, at a comparable and reasonable price.

I have worked with Watertown Tile for over 8 years. It would be impossible to say enough things…read moreabout Mickey and his team. With one project, some tile was delayed and Mickey rode all the way to the Cape to deliver the materials in time for the contractors. Another time, I made the mistake of ordering some marble that picked up stains too quickly. Mickey sent people to my home--above and beyond what was expected--to help me with this matter. He is a first class guy and owns a tile store that provides reasonable prices for good products.

Great outfit. They show up on time, very personable and professional, extremely neat, great…read moreattention to details, super product, and a fair price. This is the second time I have used them. I would not hesitate to use them again and I have recommended them to family and friends. The owner is extremely knowledgeable and makes sure that you are satisfied with their work. Can't say enough good things about this company. John V. Newton. MA

Never responded to my request. I am also noticing less signs around, business maybe getting worse…read more Well if you don't respond, how do you get business?

Matt made the process of renovating our kitchen, installing new wood floors and refinishing the…read moreexisting floors an experience that vastly exceeded expectations. He talked us thru the process, giving valuable guidance and suggestions - helping us prevent the 'things that you don't know until it's too late' angst. He treated us like a friend and neighbor, not just a customer. Matt's knowledge and experience with the other trades involved kept the project on budget and on time. I highly recommend giving them a call.

Disclaimer: I've known the owner for years and respect him and his business. That being said, when…read moreit comes to my home and things such as home improvement I don't care who someone is! The owner and staff of Payneless Flooring are: Professional (great communication) Conscientious (quality work!) Respectful (left no trace behind after carpet removal and installation) Thank you Payneless Flooring!!! Very satisfied customer!

Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.