My husband and I visited on a Thursday evening for a couples massage celebrating our recent…read morebirthdays. We booked 6pm for after our work day. My massage was fantastic and my husband said he was good too. I received the deep tissue and my husband the Swedish. I liked everything except what felt like being rushed out of the place as it was close to their closing time. Massage and everything was done at 7pm and their posted hours said they closed at 8pm. I would have enjoyed being able to sit and mellow for a bit with a cup of tea. The therapist placed a cup of water at the checkout station out front. They were definitely trying to close up shop and get out of there. For the price paid not a way to encourage return visits.

Relax the Spa is phenomenal! Its great to book something last minute if you need anything. Ive…read moregotten a side by side pedicure with my bestie and a massage with Gloria who was amazing! The staff was accommodating and excellent. I would highly recommend it.

Was gifted a massage from a friend and I am SO grateful because I had one of the best massages I've…read moreever had. My provider was Scott he was extremely pleasant, knowledgeable, and took the time to get to know me prior to starting. It was extremely relaxing. The lounge where you wait has beautiful views, comfy couches, soft blankets, tea and infused waters. You truly feel pampered and it was just what I needed. Thank you!

outdated, service is lack luster and they lie about the pool. it is not worth the money or time.read more

I love this salon! Beautiful and very clean! The staff is always personable and professional; they…read moreoffer you water and hang your coat for you. My stylist is Brittnay. I have very long hair and she always makes sure that I'm comfortable with the length before she takes anything off. I never give her a lot of direction but I always end up loving the cut. Something else I really like about this salon is that they don't try to push a bunch of product on you after your cut, which can be the case at other salons.

It's just not what it used to be...I was really hoping to have an opportunity to give a 5-star…read morereview, but unfortunately that won't be happening. My friend and I made appointments for a couples renewal massage after we both had received gift cards. While the robes and somd of the amenities are nice, the massage was really what I was there to enjoy. I was trying my best to not get upset (45, single mom of twin 2 year olds- I needed this break and massage) it just didn't hit the mark. I told the therapist I'd like it firmer and harder and not light touches and I think she must have thought I said the opposite- soft tickling type of massage and she didn't seem to want that style to change. Maybe she's knew but I have never gone up and down (being raised by her foot control) so many times in my life. Maybe she has back problems? My friend asked me afterwards why she was so loud (like I knew why? lol). Several times washing her hands and then threw the robe on my legs after the massage. Miss the exfoliating scrub at the end! Those were wonderful. While the after treatment room is nice, I'm sad to say, this just was such a disappointment. Hoping to have enough funds to give it another try at some point.

By far one of my favorite spas in Rochester for all the little reasons…read more They think of it all! There's the essential robe and cotton slippers located inside your locker upon arrival. Along with towels, hand towels and iced towels for after the sauna or showers. Complimentary amenities such as deodorant, razors, shaving cream, combs, shower caps, q-tips, feminine products, lotion, coffee, tea, infused water and iced water with cucumber and lemon. They also offer blowdryers, hair straightners, different types of brushes and round brushes to use during your visit.

It was my first time at the Spa and I really enjoyed it. My husband and I had a couples massage and…read moreit really was wonderful. The spa is so nicely done with 2 lounges that overlook the grounds and Rochester skyline. Both had snacks and refreshments. Locker rooms were clean and had a sauna to use as well. The massages themselves were relaxing and our experience was so positive. Great staff and welcoming atmosphere. You are provided with a nice fluffy robe, slippers and at the end a beverage of choice. We will be back!

I''m a local and I visit Woodcliff often. I genuinely love the rooms and the restaurant, which are…read moreconsistently amazing. Because of that, I usually add the spa to my visits for relaxation. Unfortunately, after many attempts, I can confidently say the spa massages have been a repeated disappointment. I've been to the spa many times, and I have had no luck with massages whatsoever. The most recent visit was for my birthday, which I shared with my 20-year-old daughter. Even though the spa has my personal information on file, no one acknowledged my birthday not even a simple "happy birthday." We had a side-by-side massage scheduled. We arrived 7 minutes late, and as a result we were rushed directly into the massage room without being allowed to stop at the locker rooms. Two male therapists began asking questions about pressure and focus areas. My daughter, who lifts weights, asked for more pressure, while I asked for less. Sadly, those questions seemed to only waste more time rather than improve the service. My daughter later shared that her therapist touched her as if she were a "delicate flower," despite her clearly requesting deep pressure. My experience was the opposite in the worst way. I felt like I was receiving a bone massage. I can now confidently say my bones are not fractured. My therapist spent what felt like an eternity massaging my head, getting oil all over my hair and face, while never touching my legs or feet. I booked what I believed was a full-body massage, and it absolutely was not. When the massage ended, the therapists were waiting outside the room. There was no water provided, but we were told our service included a glass of prosecco or a mimosa. I requested prosecco and was directed to the tranquility room, which is beautiful and relaxing. I drank an entire cup of tea and realized we had been sitting there for quite some time with no wine. I went to the front desk to let them know we would be changing in the locker room if they wanted to bring it there. That's when I saw my therapist getting a pedicure, laughing with another employee. Now I understand why he forgot my prosecco and apparently gave himself the foot massage I never received. The front desk attendant did apologize and eventually brought the wine. Despite everything, I still tipped 20%, simply to avoid causing a scene. Tipping is expected regardless of service, but this was honestly one of those situations where no tip--or no charge at all--would have been appropriate. To emphasize that this wasn't an isolated incident: * On my previous visit, I had to call and speak with a manager because the therapist kept sitting down and rolling his chair every minute, completely interrupting my relaxation. * The visit before that, I again had two male therapists who did a terrible job. At this point, if you must use the spa, I strongly recommend the body wrap. I've had it many times, it's relaxing, and frankly, it's impossible for them to mess up. My honest recommendation is for management and the hiring team to stop relying solely on verbal interviews. Therapists should be required to demonstrate an actual massage before being hired, to ensure they understand technique, pressure, and how to follow client directions. I'm giving the spa one star. I'm simply sick and tired of wasting money here. The hotel and restaurant keep me coming back but the spa massages have become a consistent letdown.

Yesterday I had the pleasure of visiting the new Maiden Nail and Spa in Victor. My mate and I were…read morewarmly greeted and taken to state of the art chairs. I had Kay, he had Jennie. What a relaxing hour! The pedicure was one of the best, color selection was incredible. The massage was so soothing, any stress you had when you walked in was gone. We will be back for sure!

When you call to make an appointment don't. They take walk-ins first. I specifically asked when to…read morecome in so I could schedule my son's hair appointment at same time. So we could get everything done timely.

Erin has taken care of my skin for several years. I wouldn't go anywhere else. She is very caring…read moreand really takes her time explaining what she's doing and why. She also asks the right questions to help her determine what course of action for my skin. Erin has an amazing product line that doesn't irritate my skin. I am very sensitive. Her product have produced amazing results and I alway get compliments on how fresh I look.

From the owner: Halo Aesthetics opened it's doors in July of 2018, in historical Bushnell's Basin, and is owned and…read moreoperated by Erin Welch. Erin has been in skincare industry for over 11 years. Her passion for making people look and feel their best is what pushed her to fulfill her dream of owning her own Skincare spa. Her focus is on facials including clinical chemical peels, facial waxing - with a lot attention to shaping brows to perfectly flatter and enhance ones features, body waxing - including 15 minute brazilian waxes, Lash Lifts, and brow and lash tinting. Stayed tuned for more exciting services to come!

Lisa is a professional. And a very nice person who happens to do amazing work. She's the best in…read morethis region.

Service was outstanding, brows came out exactly how I like them... styled but look natural.read more

Always was seen by Kim at this salon . Always clean and friendly Especially , Joe Unfortunately ,…read moremany stylists have left this salon. The parking was convenient .

Ashley has been my hairdresser for about ten years and I would actually MOVE to follow her, she's…read morethat good! Rocky is amazing and the staff is always welcoming and generous with wine/soda and making people feel Comfortable. I drive from Chili and will continue to do so as long as Ashley is still there!!