My 75 year old mother received a promotional mailing stating the first 15 people with the coupon…read morewould get one free hearing aid. She had a consult with "Dr. Goodrich" who did some testing on her. He tells her, "Because you're new patient we'll give you $2000 off. And Medicare pays nothing toward hearing aids so we'll give you an additional $1,000 off." Goodrich asks if she's using her own money or someone else's. Mom said it was hers. He asks if there was a family member he could discuss this with and mom gave Goodrich my brother, who lives nearby, his contact info. Goodrich never called my brother. He doesn't correct my mother calling him a doctor (which he's not) and instead asks to go on a first name basis. With all the "discounts" Goodrich ends up selling my mother a Starkey in ear hearing aid for a total of $5890 and tells her, "I'll be your doctor for life." Apparently included in this are free office visits and hardware adjustments. He charges her debit card $3000 and finances the rest for $2890. He doesn't allow her to install the unit in her own ear so she gets home and doesn't know how to use it. I live in California and learned about this during our weekly call. Mom doesn't have the receipt for the purchase but she has the credit account sales receipt for the financed portion. When I call Goodrich to introduce myself to get an update on Mom's condition he tells me everything about the cilia in her ear atrophying and possible dementia if she doesn't get stimulus into her ear. He tells me that she is a lip reader and has 80% hearing loss in the left ear and 60% hearing loss in the right. It's only when I ask for a copy of the sales receipt that he tells me he needs a signed HIPAA form, but he's already told me things that should be confidential. Since Mom is going to see Goodrich the next day I ask her to ask them for a HIPAA form for her to sign and give to him so I can discuss her status freely with Goodrich. Mom gets confused and tells Goodrich he needs to sign the HIPAA form and he says he doesn't...and knows full well that she needs to sign one and doesn't offer her one. When I learn this I download a copy and fax it to a local UPS store, Mom signs it, faxes it back to me and I fax it to Sterling. I leave a message with the pleasant assistant Linda for Ron Djordjevic (the owner of the franchise) and Ken Goodrich (who also goes by the name Craig?) and Ron ignores my request for a returned phone call. Goodrich continually refuses my request for a copy of the purchase receipt for the hearing aids after receiving my HIPAA form. I make Linda and Goodrich a deal that if we can resolve this amicably and my other returns the hearing aid and gets a full refund that I won't inform the hearing aid manufacturer Starkey whose products they're pushing, contact BBB to complain about their service, Yelp, etc. During a phone conversation Goodrich tells me if the option is a refund or court to take him to court. Finally, know that Sterling Hearing gives you only a five day return window and it's impossible to assess the hearing aid within five days, according to the manufacturer. In short Goodrich impersonated a doctor, ripped off my 75-year-old mother, refused to reconsider a refund and is forcing me to take him to court. not only should Sterling be boycotted, Goodrich should be arrested for fraud and HIPAA breach. If my mother had purchased this on a credit card I would be disputing that, too, but she uses a debit card. BEWARE!!!! When I contacted Starkey the hearing aid manufacturer they did nothing. If you're curious you can read Starkey's review here: http://www.yelp.com/review_share/dy1jdpshzMMF3J2DQdjQBw/review/PZNEjEnIUJTmcQ6yLwX8Xw?fsid=_RCPORYnV-pxJaXdSdxMlA

This place is a complete ripoff! Worst company I ever did business with. They gave me tinnitus,…read moreconstant buzzing and screeching in my ears. They have a 5 day warranty period. Ridiculous!!!! the first 2 weeks you are just getting used to having them in your ears. Joe Schiebille is completely inept. They don't have a soundproof booth, no receptionist, no business cards with their actual names ( they hide everything about their company because their only goal is to suck money out of you). Their last words to me were "get your lawyers." Because they know tinnitus can't be proved in court---only you can hear it. Trust me, it's devastating to have screeching and buzzing in your ears 24/7/365. They will actually DESTROY your hearing... I never would have thought a hearing aid could give you tinnitus-- hell yeah if Joe S. is doing the prescribing. He not only is inept and a liar, but he disappeared once he found out he gave me tinnitus.... he's a coward.... they sent some other jerk in his place. Run from this place----it is evil. It damages people's hearing to suck in money!!!! I found out I didn't even need hearing aids! May they all rot in hell.

I was sent here by Michigan Rehabilitative Services for hearing aids, and although I told them that…read moreMichigan Rehab was paying for the exam and aids, they billed my insurance company anyway and kept sending me bills for 'my co-pay amount'. The doctor was very nice, very professional, however, the AUD staff lacked customer service experience. I was given no choice of hearing aid products, they 'recommended' a product for 'my type of loss', a receiver in ear model which has been irritating my ear canal since. I was told it was normal. Every time I have had a problem with these hearing aids, one or the other of the AUD staff have pretty much said the problem was me, not the product. At my last appointment, they flat out told me, no, it's the batteries, because you're not buying them here. I would not recommend this place to anyone for hearing aids. Find a place where the AUD staff have hearing loss themselves and aren't just marketing whatever product they are pushing. Find a place where you are given choices in the style of hearing aid you will be using. Find a place where you aren't just a check from the insurance company or state agency.

From the owner: Hearing Aid Specialist; hearing difficulties and balance testing. Ear, Nose & throat surgery and…read moretreatment for sinus, sleep apnea, breathing difficulties, tonsils, vertigo, and dizziness.

Very thorough and take care of your hearing needs. When I found I had hearing loss, the first place…read morei called was Bieri Hearing because dealing with a family business is better than an unknown conglomerate. They care about you. You see the same person each time you go. It was a change in my life. My hearing aides are the first things in my ears in the morning, and the last thing put away at night.After seeing how much it helped me, my 93 year old Mother got hearing aides also. That changed ALL of us in our family because she could then hear all we said!! Wow!! I wouldn't hesitate to suggest Bieri Hearing to someone needing help. They have Saginaw and Bay City Offices that we have used, conveniently.

From the owner: "Restoring the joys of hearing to you"…read more Bieri Hearing Specialists has been serving Mid-Michigan since 1952. Gotlieb Bieri and his wife, Marie founded Bieri Hearing because Gotlieb's parents were both deaf and mute. It was his desire to help people reconnect with the world around them and to help them gain the ability to function better in society.

Went for test on my hearing. Jennifer Gentry did the test. She was very attentive and informative…read more She gave me financing information and let me know what type of hearing aids would be suitable for my needs

I believe that Miracle Ear is one of the biggest rip offs I've ever encountered. On the big window…read moreas you enter the building in large letters it states the name of the "hearing specialist" at this branch office of Miracle Ear. After administering a hearing test on my ninety year old mother, I asked him what schooling was required to become a hearing specialist. I was surprised that he was honest about his answer. He told me that no schooling in the area of hearing was required there. So dressed in a white doctor's coat he gives the illusion that he may be instilled with some medical knowledge concerning human hearing. In reality he is just a salesman with no training except in selling hearing aid devices. He administers a hearing test, plugs two ear buds into my mothers ears, then asks if she can hear now after plugging in ear buds with an amplified signal. My mother was ecstatic. He then ripped her off for ten thousand dollars. I am an audio engineer, I knew more about frequency and sound than this so called hearing specialist.

You owe it to yourself to visit NuEar for your hearing needs. Nicole is a true professional who…read morecares immensely for her patients. I would NOT send my clients, parents, or friends anywhere else. This will be the best care you receive.

What a great experience from the time I walked in until my visit was complete…read more Nicole and Jenna were efficient, professional and thorough. Not only did I get an exam but the results I felt was an honest appraisal. They identified my problem and gave me product to determine if a purchase might be necessary but if I didn't feel a significant difference I may wait until a device might be more beneficial. Honest and knowledgeable. Highly recommend this location!

Extremely wonderful staff. They treated my grandfather like their own. my grandfather was very…read morereluctant to go in for an ear check but the doctor made him feel at ease.

From the owner: It seems that everyone these days is selling hearing aids. While you might be able to purchase…read moredevices on the internet or at big box stores, you'll be missing out on the personal touch that only smaller clinics can provide. We didn't start our business to become hearing aid salespeople. We're hearing aid specialists. That means our focus is on making sure you get exactly what you need to hear the most sounds, in a way that fits your budget and lifestyle. Give us a call today, we can help!

My husband came in today with his 99 year old mother's broken hearing aide. Not only was the staff…read morewonderful, sympathetic and kind to him but also willing to work on her hearing aide. The charge was minimal and it was finished within a few hours. Thank you for making an entire family happy. The best part was giving his mom back her hearing aide and seeing her face when she realized she could hear again.

I have resisted getting hearing aids for years. When I finally couldn't ignore it any longer, I…read morewent to Cruz. How lucky! They were friendly, helpful, professional and patient. Don't hesitate.

I like the doctors and the quest lab tech but have had a few issues. I had a nurse/assistant who…read morewas very rude to me. Argued about the directions were given to me. Then called me back to say I still was told the directions (that I was to write my name on a tube. I thought she would. ) but admitted after that she messed up and gave me the wrong tubes in the first place. So I had to do the test all over again. Walked in and sat for almost a hour before being called back. They wrote on my chart I checked in 35 minutes after I entered! If the front desk wasn't chatting and looked at the sign in sheet they would have noticed. I understand waiting at a office but when the front desk lies about the actual time you enter that is messed up. Admit you forgot about me, lost track of time or just were busy. My husband also goes here and they have lost his test results, forgot to call him back on several occasions and forgot to give him results from a speciality test so he could see a specialist. He had to call after a few weeks if not hearing from his doctor only to be told "Oh someone should have called you." I have lost a lot of respect now and will no longer be coming here. If you need them for a urgent care they are great. It is just they can't seem to follow through with regular patients.

Went for my daughters sports physical. Waiting time was…read moreridiculous! 1 and a half hours in the waiting room then a half hour in the examination room. I thought they forgot about us. The exam took five minutes.

I just had my first appointment with Dr. Duso, and I am VERY happy that I found him! He is…read moreincredibly knowledgeable and took the time to explain everything to me in a way that made me feel comfortable and at ease. Dr. Duso also has a great sense of humor, which I truly appreciated--it made the entire experience even better! The office staff was fantastic as well. They were able to confirm my hearing aid benefits before I even left the office. AMAZING!!! I HIGHLY RECOMMEND Dr. Duso and his team to anyone!

Darren is always great! Very caring and professional! You could not ask for better service!read more