After bankruptcy, Bed Bath and Beyond moved to online. They consolidated with overstock .com. Their…read morecustomer service is now NONEXISTENT. I ordered a desktop in color brown which when it arrived, I did not like the color. I wanted to exchange it for black and they wouldn't take it back because brown is what I ordered! No resolution made and they don't care anymore like they did in the store. At least in the store, you can see it and decide that it's not what you want. Apparently that is no longer allowed.

I recently visited this location with the intention of running in, grabbing a sheet set, and…read moreleaving quickly to take care of other errands. However, I noticed a sick/injured bird in the parking lot on the way in, and I wanted to help. I knew it was a long shot, but after some failed Google attempts, I asked the cashier if she knew of any nearby wildlife rescues. She and two others helped me to investigate, gave me a box for the bird (with air holes), and all showed the same concern that I had. Sadly, the bird passed away on the way to the rescue, but I'd like to give the employees five stars for the non-traditional customer service and for being wonderful human beings. It's nice to know there are still kind, compassionate people out there. Thanks again! Note for any senior managers who may be reading this: The store was nearly empty at this time (I may even have been the only customer there), so the help I received did not affect these employees' normal duties in any way.

5/28/26: Review against Bedbath&beyond.com. The service and quality of items are poor on their…read moresite. I ordered a bath mat set and it didn't look anything like it's pictures. Their return police is horrible. I paid over $34.00 and only received $19.81 back. They charge you for the return label and tax. Other companies give you a free return label. Buyer be ware. They are a rip off company now.

CUSTOMER SERVICE which is being OUTSOURCED is VERY FRUSTRATING & UNBELIEVABLY INFURIATING!…read more When I inquired about my ReFund Mary indicated that "Customers have to call for their Tracking# UPFRONT so a Refund could be INITIATED! I gave it & she checked the UPS website, not BB website. This is encroaching on my privacy. If the customer doesn't call then the package would just be sitting at their Warehouse without Any ACTION taken. I requested for a Supervisor , Harvey, who is AlSO OUTSOURCED & therefore Not able to RELATE to USA rules & customs. They read only their prompts, outside of that they are useless. I really try to avoid any company who is Employing OUTSOURCED Customer Service! They are just a waste of my valuable time & energy! This review also applies to Overstock as they share same website & customer service.

We bought our last mattress more than 16 years ago after our son was born and my wife was…read moreexperiencing back pain and other "postpartum discomforts." It served us well, but it was time for a new one and my wife really wanted a "hotel bed" experience. We shopped around at a couple of places to figure out what we liked, but neither of them really provided much in the way of customer service or worked very hard to earn our business. The last place we visited was Bedding Barn (North Haven), and although Richard was a initially a little gruff with the sales pitch (that was fine with us, we're fine with getting to the point), his attention to us and customer service were top notch. He faithfully did a price match, saving us a couple hundred on the mattress we selected, and provided us with great information about what we asked for, without trying to "oversell" every sheet, comforter and pillowcase. He was so confident about our selection and experience in the store, he had all the paperwork ready for us when we returned later in the afternoon. Even the delivery service was flawless. Our mattress was delivered within 2 days, they called when they said they would call, and showed up when they said they would. One last kudo - the delivery guys helped us to figured out that we had been charged for a mattress set when we only needed the mattress (misunderstanding with the price match). Bedding Barn took care of refunding the difference with no hassle at all. I still recommend shopping around to find the best mattress for your needs, but do yourself a favor and check out Bedding Barn before you purchase!

top-notch customer service and a manageable array of items to try and compare. reasonable prices…read more Joe, the salesman, is knowledgeable and helpful ... but not pushy or hard-sell, which I appreciate. I purchased a bed on Monday afternoon and less than 24 hours later it was delivered by 2 really nice guys who went above and beyond the call of duty to make sure my existing frame was in proper working order before they placed the box spring and mattress on top. Excellent experience.

My husband and I walked in this evening to take advantage of their Fourth of July sale. Normally I…read morecan't stand it when salesmen immediately jump on you. But we didn't even know where to begin and they didn't come on overly strong. We were helped by Tom and he was fantastic. Was patient, let us try all the mattresses we felt we needed to. Looked up different options for us on the computer. We ended up buying a foam mattress which I swore I would never do after a not-so-great nights sleep on someone's tempurpedic. It comes with a 120 night warranty though so I'm confident in our decision. Had a great experience!

Really helpful staff, got a great deal on two bedsteads with mattresses and box springs and they…read moredelivered the very next day. The delivery guys set everything up and even asked if I wanted to leave the plastic on the mattresses or if they should take them off and throw them away. I would definitely buy here again!

Very friendly staff.prices are very decent. Delivery can be the same day.. no pressure to…read morepurchase

This place was recommended to me as really good so I have tried to get in this place on 3 different…read moreoccasions and the doors are ALWAYS LOCKED. Twice at 4 p.m. right after work and once during the week at 1 p.m. and doors are locked and Noone ever answered the phone. I have called 4 times. So unfortunately I would not recommend this place at all, it's a shitty business

LOVE this place! why spend thousands of dollars on a bed from a corporation that will always…read moreovercharge you when you can literally get a bed from the same brands that are NEW (not used beds) and cost hundreds of dollars less? From the moment I walked into the store to the very end of the delivery, I was met with absolutely amazing customer service. Barry was the nice gentleman who sold me my queen sized mattress and box spring. He was NOT pushy and took the time to help me decide on the perfect mattress for me. With the bed, box spring, and delivery... I spent maybe $400!!!! AND THE MATTRESSES ARENT USED. My bed was delivered the very next day by Daryl. Daryl was so awesome and him and his partner got everything up in less than ten minutes. They were very professional, quick, and just so kind!! Honestly the best delivery transaction I've ever had. A very customer service-oriented business! I'm so happy. Thanks again(:

Really easy people to work with. Fast service, i ordered a full mattress and box spring with frame…read more I received it in less than 24 hours. They even let me do C.O.D for the bed frame. They offer white glove service in and out in less than 20mins. My son loves his new bed and so do I!!!

One of the cashiers is extremely condescending. Didn't catch her name this time but i sure will…read morenext time!

I love that this store is so close to home. The service has always been wonderful and welcoming. I…read morelove going in when they have sales. Subscribe to email for great coupons and free items too, which is always fun. Bath and Body Works candles are the best! I always need to stock up and they burn lovely. My favorite! I really hope this store doesn't close!