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    Belvidere Auto Maintenance

    3.4 (5 reviews)
    Closed Closed

    Services - Belvidere Auto Maintenance

    Auto brake repair

    Auto transmission repair

    Oil changes

    Routine automotive maintenance

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    Butitta Auto

    Butitta Auto

    (5 reviews)

    I recently paid approximately $4,800 for a full vehicle inspection and repair services. which…read moreincluded exhaust work, suspension, brakes/rotors for front and rear, and additional maintenance items such as filters, battery replacement, fluid services, and related components. Which was a nice size scope of work. While the quoted price for parts and labor was on the higher end, I moved forward with the expectation of receiving high-quality workmanship, professionalism, and a reasonable turnaround time. Prior to the work being completed, my interactions with Brian Howell were respectful and professional. He was polite, attentive, and gave me confidence in choosing this shop. I was notified on Friday (03/27) that my vehicle was ready for pickup, and at that time everything appeared to be in order. However, the following morning on my way to work, I turned on the heat/blower and immediately noticed something was wrong. After checking the cabin air filter housing, I discovered that no cabin air filter had been installed and the cover was also missing. When I returned to the shop Monday morning and spoke with Brian Howell, his demeanor was completely different. Instead of the professionalism shown earlier, I was met with a dismissive attitude. I explained the issue, but he responded in a way that made me feel as though I was being dishonest, stating he did not believe his lead mechanic would make such an error. I was asked to wait until the mechanic arrived to essentially disprove my claim with possible photos of the work being done What felt like an eternity later, Brian and the mechanic returned from the shop, and the mechanic had a cabin air filter in hand--confirming that it had indeed not been installed. I was then told By Brian not the mechanic the filter had been forgotten, and that the cover was supposedly missing prior to service, which is not accurate. I was offered the filter and told they could order a replacement cover, which I declined. I instead requested a refund for the labor charge associated with the cabin air filter service ($78.00). Despite paying in cash, I was told a check would be mailed within a week. I understand that mistakes can happen. However, the way this situation was handled especially the shift in attitude, lack of accountability, and the way I was made to feel when raising a valid concern was unacceptable. Based on this experience, I would not recommend this shop to others. I refuse to let the saftey of my family and myself relay on the work performed by such a shop ran by someone who lacks accountability and respect.

    Do not recommend any repairs or regular maintenance being done here big rip off had brakes done…read moreand was charged 1000$ and recently break line has failed and shop refused to correct the issue and trying to charge me 200$ for repair which is a single brake line!! Do not go here

    Belvidere Auto Maintenance - autorepair - Updated May 2026

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