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Ben & Jerry’s

3.1 (49 reviews)
Closed 11:00 am - 7:00 pm
Updated 3 months ago

Order Ben & Jerry’s Takeout or Delivery

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Catering

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Recommended Reviews - Ben & Jerry’s

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Heather B.

We went because my husband said, "I want outlet discounted ice cream." HAHA. Yes, we know it's not priced as a sale. We are just some jokesters. I was expecting a long wait as it was Saturday and it was 92 degrees out. Pricing was reasonable. $25 for four smalls, one in a cone and three in a dish. The one in the cone was sorbet, and one out of three in a dish was lemonade sorbet. We also tipped. Everything was great.'my son's triple Carmel something or other was delicious. His had ribbons of caramel running through it. Customer service was great. They were speedy in there. Everyone had a mask on which is appreciated when working food during this Covid times. They do have a few tables inside and outside if you do not want to walk around and eat your ice cream.

Kathleen D.

This Ben & Jerry's is located in the Williamsburg Premium Outlets and offers a nice reprieve from the Virginia heat while shopping. But they do need to make some changes -- namely: handle the customer line in a more efficient manner. It was at least a 10-15 minute wait to get served, which was a little excessive for a small place, average line length, and basic items. It's not that hard to scoop ice cream. And, from the other reviews here, it looks like it wasn't a one-time occurrence. I ordered a cup of the sweet cream and cookies, and it was delicious and held to typical standards for the brand. It's nice they offer some seating options and water. They did do a good job cleaning tables after each party left, so that part of the work flow was working. I'd return but it wouldn't be the top of my list. Next time I think I'd prefer to check out Williamsburg's local creamery options.

Jane L.

Stopped by for some quick ice cream when it got too hot shopping! Quick and fast service, and I love how they use paper straws and wooden ice cream spoons! First place I've ever seen these being used :)

No paper wrappers for the cones
Sasha J.

This location gets 3 stars because Ben & Jerry's ice cream is delicious. But the service is pretty bad. I paid over $6 for what amounted to a scoop and a half of ice cream. I ordered 2 scoops and for that price, didn't think the girl would be so stingy. She acted like I was taking her own personal ice cream supply. When I asked to sample a flavor, she acted like she couldn't be bothered to stick her arm over the counter so I had to reach so far to grab it, my arm pit was touching the glass over the counter! And this place is too cheap to wrap the waffle cones in actual paper wrappers. They use napkins that are scotch taped closed!

Scoop Shop
Steven F.

What's for dessert? OMG Ben & Jerry's Scoop Shop. Williamsburg, Virginia is for ice cream lovers. Wish I was there, again, devouring another waffle cone stuffed with scoops of Karamel Sutra & New York Super Fudge Chunk. Or maybe it was Chocolate Therapy and Triple Caramel Chunk.

Al B.

Incredibly long line with only one guy make the order and taking the money. Saw a couple of people leave rather than wait. Owners - get the poor guy some help! He is working his a** off for you.

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9 years ago

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8 years ago

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8 years ago

Such a great time! Staff was so friendly and informative, plus the ice cream was delicious

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9 years ago

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9 years ago

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9 years ago

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12 years ago

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10 years ago

Always good. Decent portions but overpriced like every ice cream chain. Good vacation treat.

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10 years ago

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Page 2 of 2

Ask the Community - Ben & Jerry’s

Review Highlights - Ben & Jerry’s

Who doesn't like some cold ice cream when it is hot and your at the outlet shops in Williamsburg.

Mentioned in 3 reviews

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4.1(88 reviews)
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Came here to cowork with the wonderful Coastal Virginia CM, Yoonie. This boba, ice cream, tea, and…read morejuice bar is so cute! ***LOCATION*** Located right outside of William & Mary, this shop is awesome. There is parking right next to the building or a pay to park parking lot across the street. The first two hours in the lot are free. ***EXPERIENCE*** We ordered the lychee oolong tea and the matcha milk tea with crystal boba and mango. My lychee oolong tea tasted just like fresh lychee! I will say it's brewed on the stronger side, so was a bit more bitter than I was hoping, but it was really refreshing. This is a wonderful spot to get some work done. They have strong wifi and lots of outlets. I appreciate the natural lighting in this space. ***PRICE*** Depending on what type and size of drink you get, prices range from $5-8. ***BATHROOM*** This spot shares a bigger building with other businesses. There isn't a bathroom in the actual Secret Garden space, but if you exit through their bigger building, you can find Women and Men restrooms not too far away. There are a few stalls in the Womens. ***CONCLUSION*** There is an extensive list of things you can order here! There is something for everyone. It's a great spot to meet up with a friend and get some work done.

It is currently 94 degrees outside and they have no customers. Despite that , they still kicked us…read moreout because we were not eager to order something. I might have ordered something given the chance to cool down, but instead I have to share how poorly this place is liable to treat you. Do better.

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Secret Garden - The dining area.

The dining area.

Secret Garden
Secret Garden - Frozen mango milk tea with tapioca bubble

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Frozen mango milk tea with tapioca bubble

The Big Scoop - Graham Cracker ice cream, Sea Turtle ice cream

The Big Scoop

4.7(44 reviews)
0.7 mi

Yesterday around 3:30 p.m., my family and I stopped by one of our favorite ice cream shops, The Big…read moreScoop, and we were truly impressed by Courtney. From the moment we walked in, she greeted us with a warm smile and outstanding customer service. Although she was the only employee working, she handled everything with professionalism, efficiency, and grace. There were already three families enjoying their ice cream when we arrived, and while we were there, she served our family along with three additional families--all while scooping ice cream, operating the cash register, and keeping things running smoothly. I asked if she was always scheduled to work alone, and she mentioned that another employee was supposed to arrive at 3:00 p.m. By the time we left around 4:20 p.m., she was still managing the entire shop by herself without ever losing her positive attitude or composure. Courtney deserves recognition for her incredible work ethic, professionalism, and dedication. In a time when great customer service can be hard to find, she set an outstanding example. Thank you, Courtney, for making our visit such a wonderful experience. The Big Scoop is fortunate to have someone like you representing their business!

Came here on a whim while we were out here at Anvil. I randomly decided: let's get some ice cream!!…read moreFired up Yelp, and bam... less than a 5 minute drive. What an AMAZING find... Yelp was spot on! The employees were SOOOO friendly and inviting. They were all smiles, let my daughter ask all the questions, and just pleasant to work with. They made the experience (and the ice cream) one that made us immediately want to come back. With all the competition in the area for ice cream, this place is definitely a top contender! If you're in the area, make sure you come and visit! Food Taste: 5 Overall Service: 5 Value of service to cost: 5 Facility: 5 Ambiance: Imagine an ice cream shop... then modernize it and some fun colors and recipes... there ya go! Repeat customer: yes Dog Friendly: outside seating maybe - can't remember

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The Big Scoop
The Big Scoop - Small size banana pudding ice cream

Small size banana pudding ice cream

The Big Scoop

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Ben & Jerry’s - icecream - Updated July 2026

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