Just bumping up another review for Ben & Jerry's. I called in at 8:45pm asking if they have my favorite flavor - butter pecan. I had the birthday free scoop and wanted to use it but I was rushing to get there before 9pm. The girl at the counter was super nice and ended up giving me a DOUBLE scoop because I said this is my favorite ice cream flavor. Thank you B&J for being awesome and following through. And the free bday scoop is awesome!!! read more

Ben & Jerry’s - Butter pecan. Only the best flavor ever - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Birthday scoop in a cup with sweet cream and cookies. Very nice worker helping me. Tasty scoop like always!! read more

Ben & Jerry’s - Sweet cream and cookies ice cream - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Never been to an actual Ben & Jerry's ice cream shop. It was such a cute shop. I always buy their small pints at the store. I don't believe I remember ever seeing one in California so this was pretty cool. There was only one guy working at the shop and he was very nice. I got a scoop of their strawberry cheesecake. Loved it! It was sweet and creamy. All i needed was a scoop. read more

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Classic ice cream. Good service, highly recommend. Inside the mall shop while eating ice cream. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Absolutely terrible. Our family came in and each ordered one scoop. The scoops were incredibly small. Like 1/4 of a cup in each cup. I said something and the employee said the ice cream was hard to scoop. Each scoop was 6.25 each. We walked into the mall to eat our ice cream and all 4 flavors were freezer burnt. It was nasty. We paid almost 30.00 for 4 scoops of icecream that went into the garbage after two bites. So maddening- we might we well have flushed 30.00 down the toilet. read more

Visited this Ben & Jerry's in Bellevue and tried their new mango flavor. It was super delicious with a yummy mango taste and smooth creamy texture! My kiddo got her standard fave, Americone Dream which was also very good judging by the few bites I stole from her Service was quick and the staff were friendly and helpful. The shop is super cute and has a fun atmosphere. Definitely worth checking out for a sweet treat. read more

Ordered ice cream cake. On line order process is easy as was pickup. Communication could be better. Wanted to move back pickup date by 1 day and couldn't reach anyone by listed phone number or get a response by responding to email listed in confirmation email. Knock 1 star for that. Otherwise--it is one of the places where the ice cream cake isn*only* ice cream. No cake (unlike cold stone) which is what we prefer as we aren't big fans of cake. read more

Definitely far cheaper to buy the pints at grocery stores. The advantage of a physical store is that you can try flavor that are not mass produced. ----- Cold Brew Coffee Fudge Chip: cold brew non-dairy frozen dessert with fudge flakes & a fudge swirl ($6.59). A vegan ice cream that interestingly uses sunflower seed butter. It was creamy and on the lighter side for a coffee taste. A large of three scoops is $7.69. ----- This location is narrow strip on the first floor of Bellevue Square near an entrance. A couple of communal tables are outside. read more

Ben & Jerry’s - Cold Brew Coffee Fudge Chip: cold brew non-dairy frozen dessert with fudge flakes & a fudge swirl ($6.59). - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

A bit pricey, but the ice cream we have ordered has always been fresh and yummy. There are a few tables to eat at between the McDonald's and here, but the mall has seating all over and the people watching is better most of those places. read more

Ben & Jerry’s - Small. Tasty Toffee Break! - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Went to go get my free birthday ice cream scoop, and so many yummy flavors to choose from. One of my favorite flavors is chocolate chip cookie dough, so I decided to try the dairy-free version of that. It was delicious, nice and creamy with lots of chocolate chips and cookie dough in every bite. And customer service was very quick and friendly. Definitely want to try some of their other flavors. read more

Ben & Jerry’s - Dairy-free Chocolate Chip Cookie Dough - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Came in for my birthday scoop - was craving something refreshing so I opted for the lemonade sorbet. My daughter got dirt cake. Both were delicious, as is most Ben and Jerry's ice cream, but my daughter and I were melting over the lemonade sorbet. It was exactly the tang and sweetness we wanted! read more

Ben & Jerry’s - Lemon sorbet dirt cake - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Strawberry Cheesecake Ice cream, whoa! So Ono! Treated my Bunny to dessert here and we both left happy!! read more

Ben & Jerry’s - Strawberry cheesecake & vanilla bean! - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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One time visit and probably won't go back... A very bad first experience. Second customer to wait in line and 2 workers ignored for 10 minutes while serving first customer. Then a girl employee ignored us and served the customers who came in after us! The guy came back after making his customers' requests and getting payment and told us he would be right back. After another 5 minutes, he finally came back while the girl didn't even say a word to us! Why?!? Anyhow, told the guy for a HOT Fudge Sundae. But when he put it together, only put one scoop of Vanilla ice cream and a blob of Chocolate syrup, which seemed cold, old or hard. Didn't seem or taste fresh since the chocolate wasn't smooth like a normal liquid syrup and wasn't warm. Took a picture as proof... And charging $6 for that?!? Bad customer service. Won't be back! read more

Ben & Jerry’s - Hot Fudge Sundae? Heck no!!! - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Subpar. Not very clean. Ice cream tasted like it came from a gas station. Not interested.

My husband and I came to the mall just to get ice cream. We arrived at 6:38 and were told by the male staff member working that they were closed even though it's posted that they close at 7pm. Considering I'm 6 months pregnant and was craving this I was extremely disappointed. Should've read the reviews before hoping that a usually reliable chain would still be good at this location. read more

Not sure where this company went wrong but the customer service is extremely poor especially at this location. I suggest hiring people that care about you rather than rushing you through the line. I've cream was very sub par but that's what you get for going with the big chains. Definitely will take my money elsewhere to the local ice cream shops in the surrounding area. read more

We always stop here after shopping. Every single time they have been giving a big scop and I have not complained tipping. I have always walked all the way to my car eating the ice cream. That is how I know the quantity I have been giving in the past. Not today. The girl with curly dark hair told me there is no chocolate or strawberry. My daughter pointed at the chocolate one. I told her I wanted a sugar cone and I pointed the one I wanted. She went ahead and decided I wanted the cone with chocolate at the bottom. When she gives me the cone I thought it was a sample because the scoop was so small! She of course showed me the pad to pay and I happily declined the tip. She looked at it and did not tell me thank you. No! I gladly did not tip her because she gave me a small scoop. My daughter's cup had also very small scoop too. We finished it in less than 20 steps after leaving the store. Blah. read more

Overpriced but I was desperate for some ice cream. There is nothing around here! Wish I had gone to McDonalds across the way and got a McFlurry for fraction of price. read more

The ice cream was delicious as always with Ben & Jerry's but I think the waffle cone was stale - definitely not worth the extra $1. Enjoyed the ice cream, but I think next time I might just save some money and buy a pint at the grocery store. read more

This afternoon at Bellevue sqaure mall I ordered a milkshake and waffle cone at this ben and jerrys location. The service was good and the employees were friendly. I will return to this ben and jerrys again. Don't waste your time at the 2 rude Molly moons locations in downtown Bellevue. The ice cream at ben and jerrys is much better than Molly moons and the service is better. It's a win win read more

I just came to pick up my daughter's cake, which I placed the order online exactly a week ago, and the employee told me they "missed" my order. Seriously?!? I drove out here to be empty handed. Now, my daughter has no birthday cake. Thanks a lot! read more

I could grab an ice cream cone for like $1 from Mcdonald's right next door...or I can get real ice cream here, rich and creamy(also a million calories, but fuck it). There's traditional and specialty favors here, I just wish the salted caramel was sea salt ice cream with caramel topping in it instead of vanilla ice cream with sea salt caramel chunks in it, but that's good too. This is located on the first floor near McDonald's entrance. No seating inside, but there's plenty of table right outside. Probably want to avoid going through this entrance if you don't want your kids bugging you to stop in. Tell me about your experience if you've been here or is going to after reading this review:) read more

Awesome! Love this store! Best ice cream ever. A little pricey but worth it. They have regular and dairy-free flavors to choose from, a large variety available. read more

This place is known as "The Ice Cream Store" on DoorDash and apparently accepts orders but then doesn't have the order ready and doesn't even have the items they say they do. Had to settle for a replacement on their overpriced pints ($9 each) My dasher said the place was a total CF of people with only one person helping a long line of people. read more

This place is nostalgia. I was visiting the Bellevue square in Bellevue and I only came here because they closed down all the Ben and Jerry's local to me in Northern California. (I believe there might still be one or two open in the San Francisco/Berkeley Area). It was a childhood favorite so I had to come here. The girl inside was very patient, friendly and accommodating. I probably sampled 3 or 4 flavors and she was patient with me the whole time and was not annoyed. I got the milk and cookie ice cream which was great- it literally tasted like milk and cookies. Because I had a great experience here I am inclined to visit another Ben and Jerry's when I see one. I would definitely return to this location without a doubt but it won't be for a long time because I'm not from the area so I have to hunt down one closer to me and see if they still exist around here. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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I associate Ben & Jerry's with a fun and friendly atmosphere, this isn't it. Purely transactional. The ice cream was loosely placed on my cone, fell right outside the store just a few steps out and they were rude about it, offered to make a new one and charged full price for it. read more

Oh my goodness loved this place! Some of my friends and I had just finished a hard day of DECA competing and stopped in this Ben and Jerry's shop, the employee working was super nice, and even asked about our competitions! Ben and Jerry's ice cream is hard to beat loved it! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

I ordered a ice cream birthday cake for my sister and I found some hair inside the cake which was really disgusting.

I ordered their Sunday with two chocolate chip cookies. I got a cup of a hard cookie and barely anything in it. This is not what I paid for. The picture is very deceiving I am extremely disappointed. read more

Ben & Jerry’s - This is what i ordered and i got a cup or a hard cookie and mushed grossness - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

I thought the help we received was excellent. Store was very clean and I noted they had even earned an award. read more

If I could give this place no star ...I would. I've previously been to other locations in the Seattle area and they all have been great so when I saw that the one inside the mall was open I was very excited..... the experience however was horrible. I went inside and there was no employee....waited for about 5 minutes and said "hello?? Hellooo??"(I was craving b&j's badly) and finally a guy walked out saying "oh I didn't hear you. What do you want?" I was already annoyed and he scooped my ice cream didn't apologize or anything and slid my card for payment and before I was even done signing the paper he left. Horrible service. Shouldn't there be an employee present if a store is open?? I was shocked. Next time I will be going to mcdonalds across the hallway. They seriously need to focus on their customers. read more

en and Jerry's ice cream parlor is a place that I have a love-hate relationship with. On one hand, I absolutely adore their company and the values they stand for. Their commitment to sustainability and social responsibility is truly commendable, and it makes me feel good about indulging in their delicious ice cream. However, I must admit that I struggle to spend more than five minutes in their shop due to the unprofessionalism of the staff. Don't get me wrong; I understand that a relaxed and laid-back atmosphere is part of their charm. But sometimes, it feels like the staff takes it a bit too far, and it ends up impacting the overall experience. Despite these shortcomings, I can't deny the sheer joy that comes from indulging in a scoop of their unique flavors. And to be honest, the ice cream itself is the reason I keep coming back, despite the frustrations with the service. In conclusion, Ben and Jerry's is a company I genuinely adore for their values and the delectable ice cream they create. But if you're looking for a quick and efficient ice cream stop, you might want to grab a pint from the grocery store instead. Just be prepared to overlook a bit of unprofessionalism in exchange for a truly delightful ice cream experience. read more

I was just at your location and I walked in and no employee was visible. I waited about 3-5 minutes as I could hear someone talking in the back room... however no one came out to offer me help. I went across the street to mcdonalds for ice cream instead and during the time I ordered and waited - not a single person came out of the back room. read more

Finally received an apology from B&J. They are making every effort to make things right and I do appreciate that. I up graded to 3 stars because the cake was good just not what we ordered and for the effort to make amends. That in its self is worth a star. I changed my mind and decided second chances are worth giving. read more

We went today and the whole experience was great! The shakes were AMAZING--especially the half baked one I ordered. Hint: Get the large! It's one $1 more and worth it. Loved it here! read more

The worst customer service and ice cream. I'd rather have Baskin Robbins. If you're ever in mukilteo, try sugar cane rolled ice cream. Sweetest owner and fantastic ice cream. Forget Ben and Jerry's. read more

You can never go wrong with Ben & Jerry's! I wish there was one closer to us in Federal Way but I guess Bellevue will do! Haha. The employee that was helping us was super nice, she kept on suggesting on what we should try. I love their ice cream names, so cute and funny. read more

I've passed by this location a few times. No one looks like they're ever in the store. While the store has always been clean it just looks cluttered. Someone should tidy up the store and keep the ice cream stocked. I'd rather attend the ice cream stores around than this location. read more

Fist time I had ube and boy I really enjoyed it! Purple yam ice cream with coconut flakes and mochi sounds good, but it did sound a bit odd to me too. It's not really something I could have imagined before tasting (unlike like black sesame which you can find all around). Point is, if you don't know what a purple yam tastes like, this is your chance. read more

Another " '0'~If~I~Could~Rating" review for this joint, ughhh!! :""((b.... About 1 hour ago, I was subjected to the most wretched, humiliating, careless & pathetic treatment by a gal (young, likely pregnant) working in this store. It all started off nice enough, as I came out shopping with my wife & mother to Bellevue Square &, upon entering the mall, they found this shop and wanted an ice cream; I didn't want an ice cream & tooled at their attire for sale, to bide my time. Anyway, I found a really cool "Cherry Garcia" T~shirt (tribute to late Grateful Dead singer Jerry Garcia)for sale there & was looking through the clothing stack, right by the entryway, to see if they had an "XL"~size in that shirt, which they did not, so I tried to be considerate & fold up the shirt that I'd taken out to hold up to me, all the time not knowing that said gal (above) was looking at me on her CCTV camera in back & assuming RECKLESSLY that I was stealing the shirt I was doing my best to fold back up! Not knowing this, I went over to the counter & asked her male colleague if they could order me an "XL", he said I could come back to ask his boss or look at the B&J's website (this whole time he's explaining this to me, my paranoid accuser was right there by him acting nice to me & could've easily confronted me about my "misunderstood theft"~WRETCHED!!); anyway, I told him a big thank you for his help, and then walked out to rejoin my family. A few minutes later, the B&J's gal in question walked 50~60 feet outside the store to confront me & accuse me of theft because she "saw me take it on camera" ~ Huhh, WTF?!?! I could write bitterly here about every little detail, but I simply opened my coat to show her & invite her to search me, also pointing out that I had to bag(s) with me now nor when I was in the store. When I pointed out that I was simply folding up the shirt nicely, for them, all I got was a half~hearted apology for insulting me & calling me a thief, by insinuation. I will not be coming back to this store for my shirt, nor going out of my way to patronize B&J's, regardless of how "righteous" their causes are. The gal working here is contemptible, because she had numerous chances in the store to confirm, tactfully, that I am not a thief & took no shirts. Awful!! read more