I'm so happy with how my ring came out after the resize it fits perfect! Thank you Ben bridge for everything. This is my first ring and my wife went all out for me. This is a 14k I believe vs1 or s1 Bella ponte men's ring. Love the quality of the stone love the thick gold ring itself. read more

Ben Bridge Jeweler - Bella ponte men's wedding ring - Jewelry Near Me - Henderson, Nevada

Our experience with Ben Bridge Jewelers started off wonderfully about three months ago. We worked with a representative named Erin, who was incredibly helpful during the diamond selection process and helped us create the engagement ring of my dreams. At that point, we were excited to continue working with Ben Bridge for our wedding bands. Unfortunately, that's where the positive experience ended. When we returned to order our wedding bands--simple, classic gold bands--we learned Erin was no longer working there. From then on, the service became inconsistent. We were shuffled between different staff members due to scheduling issues, and no one seemed to take ownership of our experience. About 10 days ago, I visited the store intending to order and pay for our bands. I was told they needed to contact a third-party vendor for updated pricing and would call me Monday. I was also told they couldn't take payment over the phone, even though I made it clear I wouldn't be able to return until the weekend due to my work schedule. No one called. So I returned that Saturday, only to be quoted $3,500--up from $2,700 just two weeks prior. That's a 22% increase, and when I asked why, the sales associate, Angela, rolled her eyes and started being disrespectful and condescending giving me the excuse that "the cost of gold goes up." Except--it actually hasn't. In fact, gold prices per oz has declined by about 2.6% over the past two weeks. Her condescending tone made it feel like she assumed we were too ignorant to know better. This kind of treatment was shocking, especially after spending $5,000 with Ben Bridge and returning to spend another $4,000. We ended up walking across the hallway to two other jewelers, received clear, fair quotes in MINUTES --without the attitude or hassles --and made our purchase elsewhere. My advice: avoid Ben Bridge. The customer service is dismissive and unprofessional. We will never return. read more

My bf surprised me, telling me he needed to come to the mall to get some new work shirts and shorts, but really wanting me to look at engagement rings. I mean, he did end up getting work shirts and shorts but I also did end up getting a ring. Not gonna lie, I was a bit against big box stores and buying jewelry at the mall in general. I don't know why, I guess I felt like I might get ripped off or not get exactly what I wanted. I've been looking online too, so I was very well versed in what I wanted but was not about to buy expensive jewelry without seeing it in person first. We went into every single jewelry store in this mall (and a few more around town some days later) and ended up coming right back to the first place we stopped, Ben Bridge. Why? Erin. When we first walked in, we couldn't get over her excitement for our engagement and her infectious smile. Literally, every place we walked into scoffed at us for not wanting a diamond. This is not how Erin reacted. She was excited I wanted something different. She didn't scold me to tell me that emeralds are soft/imperfect so they chip easily, she asked me pertinent questions like if I would be wearing it at work and if I was open to harder green gems. She actually found me an extremely expensive teal green sapphire I was coveting online that I didn't think I could get in reality because of the budget. She found me the literal perfect stone, in my price range, and I'm not ashamed to admit, I cried when I saw it. This in turn caused an avalanche, with my bf and Erin crying too. Thank goodness Carol was there to help with the tissues. I'd like to let you know this didn't happen in one day either. When we first met, I was in a state of shock and did not fully tell her the truth of what I wanted. Luckily, she emailed me that day and we emailed back and forth for a few days. A week later, she had the perfect gemstone for me. Coming in to look at the stone, we never felt a bit of pressure that we had to buy anything. She (and Carol) also did not pressure me into getting a setting/mount that was there. And actually, I didn't see anything I was in love with but I did see components so Carol got online to their catalog and found exactly what I was looking for ordered it for me to make my perfect ring. The patience that these two wonderful women have is fantastic. I haven't seen the ring yet, he wants to do the knee thing, but I just know that every time I look at it, I will think of how amazing and caring and wonderful both Erin and Carol made this experience. I wouldn't trade it for anything and I am so grateful. I am absolutely coming back in for any other jewelry I might need (wedding rings, anyone?) read more

Ben Bridge Jeweler - Goodie bag after purchasing a ring. Some good candy here. Lol - Jewelry Near Me - Henderson, Nevada

A young girl working there with a nose ring and tattoos up her arms was not interested in showing me a watch I was interested to try on telling me it was $500. So I went to Macys and purchased my new watch. read more

I unfortunately have lost a sentimental gift and called asking for info about my necklace. I had almost nothing to go on and Linda E. was so patient with me and did a deep dive and found the necklace. I am so grateful she went the extra mile for me in finding the exact necklace with so many options on replacing it. I will definitely go and buy something from her and so should you. Thanks Linda! Ben Bridge is lucky to have you. read more

It's crazy to say that this was a dream experience, but that's absolutely what it was. I took my girlfriend to look at engagement rings, and we met Erin. She met the energy of buying an engagement ring 100%. She showed us a few samples and took down our information with our intended budget. Within a few hours She emailed about finding the perfect gem stones and when they would be in. After meeting with her again and now Carol, We were absolutely stunned. They picked the perfect gem stone and setting all off a picture we emailed them. We literally cried in the store because we would have never dreamed we'd find a ring this perfect in our budget . I strongly encourage anyone to get your jewelry with Ben Bridge as long as Erin and her team are taking care of you. read more

My husband bought me a diamond ring at Ben Bridge, Galleria Mall, Las Vegas. About a year later it broke, an upper bridge with diamonds just fell off due to the poor design and quality. Was lucky not to loose it! Was charged by Ben Bridge $100 to get it fixed. Came to pick it up and found the store closed (twice) during the business hours posted. Poor quality, bad service. After picking up the ring, will never return. read more

I went to Ben Bridge to get my mother's ring resized. She passed away recently. With the resizing and repair of a few prongs, they gave me a price, $389... I agreed to the price and left my ring there. They said I should be able to pick it up in about a week. Unfortunately, a few days after, I received a call from one of the managers at Ben Bridge letting me know that the price has now gone up about $500+ more! This was after we have already agreed to the price and I had already left my ring with them. I have the receipt with the breakdown of what needed to be repaired and the pricing. I am very upset! They said they would call me again to let me know if they can keep the price at the original cost they gave me. Why should they even be re-negotiating the price at this point? A jeweler should be honest and straightforward. A reliable jeweler should not only be able to guarantee quality in their work but also be able to stand by their word in order to keep their customers confident in their business dealings with them. I am so disappointed so far. read more

I did not end up getting my engagement ring at Ben Bridge but if it weren't for my aunt wanting to make my ring I would have gone back to Cindy. She was a sweetheart and took the time to educate me on things to look for in an engagement ring and did not rush in explaining everything. If you are looking for an engagement ring, Ben Bridge is the place to go. Cindy is a doll. read more

I took my watch, Casio G shock, for a simple battery replacement. I was told that the watch maker would be in at certain days and hours. So, I returned and then was told he was just out for a short break. Ok, I get it. So I left my watch and they said it would take about a half hour. I asked for my watch to be set for 24 hour time, aka military time. When I got my watch back, it was not set to 24hr time. The associate said the "watch maker" didn't know how to do it. Wow, what an expert. Plus I just saw it this morning that he set the wrong day/date also. The "expert watch maker" is a real disappointment. read more

Visited the Galleria Mall location several times (July, August, September) late in 2009. Service was typically friendly and prompt. Diamonds were strictly the subject of my visit. Although there were several stones in the "I" range many were quite "clean" when viewed under 10x loupe. The Bridge chain sticks to high prices regardless of the level of knowledge you show about diamonds which is the reason for the two-star rating. This company seems to follow the mall-jeweler mentality of standing firm on price no matter how unrealistic such price is although I will say their stock of diamonds (overall) appeared to be of better quality than the typical jeweler in town. Too bad prices are so high. The interior of the store is close to "upper-crust" design and rents in malls are typically high so they seem to have much overhead to cover. Don't let the atmosphere/appearance of the store fool you as their "guarantees" are similar to what you pay for at other jewelers. Shop around...as far as diamonds are concerned you'll find a better deal elsewhere. read more

I would not recommend this place. I went in to get a battery for my Tissot watch and the guy who "helped" me refused to sell me a battery. He said they would only sell it to me if they replaced it. He said it was their store policy. In my opinion, the man who waited on me was arrogant and dismissive. He just did not seem to care that he would be losing a customer over a battery. He seemed to be rather proud of the store's policy and made no attempt to explain the rationale, even after I asked him to explain the policy. Rest assured, my next Tissot watch will not be bought at this store. I have a Tissot Touch and it is easy to pop the back case off and remove the battery. No jeweler expertise required. If you need a battery, go to Radio Shack. I found the exact same brand at Radio Shack that Tissot provided with the original watch. Only $6. Hope this helps. read more

Meaghan was amazing. Super patient and helpful. Even though we ended up not buying anything, she was very informative, had a good sense of humor and just all in all good service. Thank you so much for trying to help us out! read more

I am absolutely blown away by the care and customer service I got from my experience. My husband and I first went to Fred Meyers across the way and the girl didn't even look up from her paperwork. With that, we walked over to Ben Bridge and were immediately greeted by the associates Justice and Teresa. We came in to resize my engagement ring and Justice took good care of us. She took a good look at my ring and also noticed that one of the prongs holding the diamond needed adjusting so to be careful, I added that on to the service. I went in on Monday and it was ready by Friday. Justice again called me promptly at noon for pick up and when I came in, I checked the ring and paid. Roughly $140 for the resizing and fixing the prong. I am so happy with the service and I will definitely return to Justice and Teresa for their excellent service. read more

not only was the staff very useful and helpful, they didnt ask anyone to put on a mask.it was by choice... the way it should be.compared to the other jewelry stores that try to enforce a mandate that is not law. thank you for being great people and helping me find my perfect diamond, ill continue to only shop here. read more

Went to Ben Bridge Jeweler at the Galleria Mall, Henderson, NV today. Simply needed a watch battery. Told me it would cost $40.00!!! Are you kidding me??? Totally outrageous price for a watch battery!!! Left and went to another jewelry store in the mall. They charged me $20. no tax and put it in while I waited. Ben Bridge Jewelry total rip off. If this is how they gouge you on a battery, imagine how they must rip you off on jewelry!!!!!! Stay away from this store!!!!! Sop around . Mike S. Henderson, NV read more

Fantastic Customer Service Big thank you to Beth who gave us such fantastic service!! exchanged a piece of jewelery for us with no problems and she even cleaned my ring!!! Thank you again read more

So impressed with the staff at this Ben Bridge and Andrew in particular! My husband and I went in to browse rose gold necklaces (I've been wanting one and my 40th birthday was coming up). Andrew led us to their selection and showed us several pieces. My husband (who for some time had been planning to upgrade my basic rose gold wedding band) then asked Andrew if they had any diamond eternity rings in a rose gold setting. Andrew then showed us the selection they had and in a rather impromptu and spontaneous moment, my husband decided he wanted to buy the one I liked the best. It was a quick, easy and painless transaction and we were pleasantly surprised at all aspects of it. Andrew was professional, extremely knowledgeable, kind and patient with us as we browsed the story for both rings and necklaces. We never felt pressured and felt comfortable to look around. We're not often in the market for expensive jewelry (unfortunately!) but when we do need to shop for a special piece, Ben Bridge (especially Andrew) has our business! Bravo! read more

First I would like to start by saying Thank You to Teresa Wallis and Barry Waxberg! Both were ABSOLUTELY great and gave me the best service. I went in for a refund, now there policy clearly says it has to be within the 90 days of purchase and the refund would have to be given back as a check. I was so upset only because my daughter has all these senior events this wknd and I really needed the money. Teresa went out her way to get in touch with the credit department (not to mention I had passed my 90 days already) and Tracie in the credit department not only told her she could still issue me the refund but they actually gave me back CASH right then and there! I was so grateful I had tears in my eyes because they really understood my issue at this time. I would give them 10 stars if I could, and they will FOREVER have me as a loyal customer. read more

Went to Ben Bridge Jeweler at the Galleria the other day to have my ring inspected Terry gladly inspected my ring and also cleaned not just that ring but all of my other rings as well very friendly personnel and great customer service. Met Barry and Robert also. Great guys and thanks for the great service. Beautiful rings too!! Michelle T read more

On my recent trip to the Galleria Mall I was looking for presents for my bridesmaids and went inside Ben Bridge to look at their Pandora selection. Cindy greeted us and was very friendly and warm. She suggested other options for my bridesmaids that included pearl necklaces or bracelets. She actually showed me a wider selection than what I had gone in to look at and now I have better options than a simple Pandora bracelet. She was so helpful that we looked at wedding bands for my fiance as well and found two that we absolutely love. She was extremely knowledgeable and helpful with all our questions regarding the product. Cindy proactively offered to clean my engagement ring and gave me some cleaning solution to take home as well. THANK YOU! This is so kind and and will have me coming to you for my jewelry needs. I felt taken care and I hadn't even made a purchase yet! You have taken customer service to the next level. Thank you Ben Bridge and Cindy for all you assistance. We will be back!! read more

This was my first time going into a Ben Bridge Jeweler. I had an AMAZING experience. I had help from Carol and Teresa. They were the most helpful, friendly, caring, personal two women! I walked in glancing through the pandora section for my moms birthday present. They helped me so much I ended up with such a beautiful bracelet. I was shown so many options, sizes, charms etc. They made my experience so wonderful! I will be back in to shop with Carol and Teresa! I am so happy about my purchase! read more

Went to the galleria mall to look for promise rings and tried two stores before going to Ben Bridge. The other stores, Fred Meyer Jewelers and Zales, were rude and unwelcoming. So we went into Ben Bridge and a very kind lady named Cindy welcomed us right away. Asked what our names were and what we were looking for. She was extremely nice and helped me find a ring that was in my price range and seemed genuinely happy to help me. I would recommend this store to anyone in the market. Everyone else in the store was nice as well. Thanks again, Cindy, we appreciated your help and kindness more than you know. read more

I have been there several time and each time service was great. Last time in particular Carol was so friendly and helpful I will definitely go back. read more

Me and my wife were looking for a wedding band and this store buy far had the best customer service. Someone came right up too help and treated us like family. We had looked at several other jewelry stores that day not one store treated us the way this one did. read more

My favorite store ever , the customer service is so good to be true . Cindy is the best she is so profession and so helpful . I love to shop in bend bridge galleria mall because of the customer service read more

Customer Service has been altered apparently by ownership/mgmt. of this jeweler. When we purchased by husbands Tissot watch we were told that battery replacement could be handled for the lifetime of the watch. We never had a problem until this year when my husband asked for a battery replacement and they told him that was only good for five years and they would do it for $25.00. We no longer feel comfortable with their "guaranteed" service. read more