Frank was my associate. He was wonderful. Looked up my necklace and it's got a lifetime warranty! Cool. Sent it in to be fixed. He showed me some beautiful pieces and I got a gorgeous ring for 70 percent off! Wow! Excellent selection of jewelry and Frank has such wonderful style and class. He's the best gem in the store! read more

Zales Jewelers - Ring I bought for 70 percent off. - Jewelry Near Me - Henderson, Nevada

I visited multiple jewelers throughout months, and Mary at Zales inside Galleria Mall made me feel the most comfortable from beginning to end. Every single detail about each and every ring I tried on was explained. I am so thrilled to have chosen my ring with Mary. Not only is the warranty more than great, but so is the financing. It made it very easy to purchase my ring! Thank you so much, Mary, for being such a positive, warm-hearted person! I will be going back to purchase more jewelry here !!! read more

Zales Jewelers - Bridal ring - Jewelry Near Me - Henderson, Nevada

Where do I begin? From the moment we stepped foot inside of this establishment, we were treated like royalty. My husband and I had been shopping for a replacement wedding ring after spending 15 years together. We had been to 5 store this very same day. Juvy and Cherie were two of the most kind, patient, and understanding sales representatives I have seen in a VERY long time. They showed me the Disney enchanted fine jewelry line and once they saw the look on my face, they made it their priority to make sure I picked the ring of my choice. This is an experience I will remember for the rest of my life and I owe it all to these two wonderful ladies. Thank you from the bottom of my heart. I feel like my husband and I just got married all over again. read more

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Off the back, Tracey (asst manager) and Sophia were soooo helpful. I was trying to exchange a Disney inspired ring (to be used as a wedding ring for our upcoming nuptials in November {exchanged from the Mulan live action Disney enchanted ring to Snow Whites' Evil Queen}. The problem is, my Fiance is overseas in the military and not present with credit card to do an exchange. So Sophia and Tracey recommended that I just return the ring and buy the one I want with a gift card. What a great idea! The Evil Queen ring was on sale (cheaper than Mulan) and I even got to pick out something else to break even on the amount my Fiance spent. Thanks Tracey and Sophia for being sooo patient and understanding in the somewhat difficult transaction; which wasn't too bad. Thanks Frank (manager) for being so nice on the phone. You have definitely a wonderful team under your wing, there at Galleria at Sunset Zales location. read more

Zales Jewelers - My new ring, Disney Enchanted Snow Whites' Evil Queen ring. Can't wait to wear it!!!! - Jewelry Near Me - Henderson, Nevada

Zales at the Galleria Mall has given me the best customer service I've had with any Zales. At a recent 6 month jewelry inspection, an employee discovered that my bracelet I have had since 2004 was not showing up under warranty in the system. They also discovered an issue with the warranty on a ring I have. I wound up working with Tracy to get all of this figured out and corrected. It was a somewhat complicated situation but Tracy worked hard to get the issues resolved. I have worked recently with three different employees here, one being the manager Patrick. All of them provided me exceptional service! Thank you for not only taking ownership of this discrepancy, but working to get things resolved correctly. It's greatly appreciated! read more

Zales make repairs and custom designs. The options in rings is great and the promotion prices very good. Love the collections of Vera Wang and Kleinfield read more

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Lucy Barrios is a true asset to Zales! Her knowledge and customer service experience is exceptional! Greets customers with a smile and is extremely helpful in assisting them with their jewelry needs. We will be back again soon! Thank you. read more

Well, here it is Valentines Day & I'm scrambling, trying to find the perfect gift to express my love for my beautiful Mrs. Zales at the Galleria Mall is always a great place to start. So, last night, I surprised her by stopping at the store. Ali was the sales lady we spoke with & she was very good at her job. She was very patient, unlocking & removing items as we admired different pieces from the jewelry case. Very knowledgeable, she patiently answered our many questions about price, value & quality. Zales has a great selection of high quality jewelry & something always seems to be on sale. We ended up purchasing a couple of beautiful pieces from the Marilyn Monroe collection. Thank you Ali for helping me put a smile on my lovely wife. read more

So glad there was a Zales in the Galleria at Sunset! Me and my fiance originally went to a jewelry store in the mall to buy some rings we saw online that were in stock at their store. Come to find out those rings were not in stock and they didn't have what we were looking for so we ended up going to Zales. Patrick was extremely helpful. We told him what our budget was and he got us so many things within that budget. We walked out with a wedding band for me and my fiance, my engagement ring, and a lifetime warranty which includes free cleanings and replacements, literally everything that you need to secure your jewelry if anything were to happen. Oh yeah and everything was on sale there, they have a discount for everything. Patrick made sure that we understood what our warranty covers (he gave us a little quiz lol) and he was just so friendly, funny, and patient with us, I really enjoyed his service. Overall I'm so glad we ended up going to Zales. Me and my fiance thought we lost all hope with finding our wedding rings. Thank you so much Patrick!! Can't wait to pick up our rings (: read more

Heleina is AMAZING!! Because of her help, knowledge, fantastic customer service and passion, my fiancé was able to surprise me with the most gorgeous engagement ring on vacation! Because of it being a surprise, when we got back in town, they were able to assist me with getting it sized PERFECTLY! Each time I've called or stopped in with questions, every employee has been friendly, outgoing & a pleasure to do business with! Thank you, thank you, thank you! read more

Zales Jewelers - Jewelry Near Me - Henderson, Nevada

Much more beautiful in person but had to share the joy. My fiance loves his ring also (he just needs to get it resized) read more

Zales Jewelers - Jewelry Near Me - Henderson, Nevada

I went to the store and there is a Philippine lady very rude, I asked her to return my right and she asked the manager and said that She was not able to take my return, I went straight to the manager and he got the ring back and refunded my money. I was waiting since March to return the ring because the store closure due to the COVID-19. I have the store credit card but I think I will go to a different store next time because the Philippine lady always try to help but she doesn't have acknowledge of the system or anything. read more

Diamonds are a girls best friend! Located in the Galleria Mall, it's near the red robin entrance. I realize shopping for jewelry is like going car shopping. Over eager sales people that tell you what you want to hear. Luckily for us, we received good service from Michelle. We weren't pounced on the second we started browsing. She was very courteous and without being pushy. As an anniversary gift, my husband wanted to shop for jewelry. Unfortunately he isn't great at it. Fortunately for me, I picked out what I wanted. I'm one lucky girl! We walked out happy with our purchase without any frustration. I'd happily come back to shop but my husband probably wouldn't want it to be too frequent. read more

Zales Jewelers - Jewelry Near Me - Henderson, Nevada

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The salesman was very nice, probably because he talked us into a bracelet for $1000 more. Tried it on at home and the clasp does not work. This is the 3rd piece of jewelry we've purchased at Zales and all 3 have been faulty. A stone fell out of a ring, the first bracelet was kinked in one of the links so they had to order a new one from another store and the new one that we were talked into for another $1000 the clasp does not work. We won't be purchasing any more jewelry from Zales. I'm getting furniture which I'd prefer anyway. read more

Zales is where I got my beautiful heart necklace, from the shared hearts collection. The piece was well-worth (price had dropped), and matched totally with my rose gold ring. Too bad they don't have varieties of jewelry compared to Ben Bridges or Jared. They don't carry Rolex! WTH! It was a small store, inside the mall. The staff is helpful, but maybe a bit pushy since he tried hard to sell me the warranty, told me a story about how his girlfriend lost her necklace, yadeeyadeeya, but of course, being me, I calculated that the expense does not offset the risk. His story may have worked with others, but not me. Anyways, happy with my necklace that I approved by first checking it out online, but probably won't be coming back to Zales for a long time. read more

I never leave reviews, but far by the worst experience I had ever witnessed. My partner had purchased engagement rings and were told many things during the process of how the rings needed to be resized and how going about shipping the rings out to another state since we were on vacation here and we currently live in another state. First, a month goes by without any contact from Zales so he had to call them. they had told my partner that one of the rings has finished being resized sooner than the other so they had to send the other ring out (which was still sitting in the store) to get it specially resized. He was then reassured that they would call him before shipping the rings so he can expect them. So, 3 weeks had passed after no contact with zales so he calls again and they had told my partner that the rings were going to be shipped out together soon and there was no status on both rings they could provide at the moment. Well, now today one ring has been shipped at our place and there was no call prior to making this shipment. The ring that took extra time is now here and yet again, my partner made a phone call and was told they have not shipped out the other ring although it has already been resized AND has been sitting there in the store. Customer service has been awful and has not kept in touch throughout this entire experience. The ring is barley getting shipped out today even though he was told it was going to be shipped together with the one in our possession. We hope no one has to go through what we went through. read more

I'm so done with this company! First off we bought our engagement ring here, with in one week 5 yes FIVE diamonds fell out. (I'll give them a little credit which is how they got one star) they replaced my ring with a "nicer" ring. To be honest I loved both.... but my current ring is missing one little diamond and my wedding is in 3 days. ALSO I paid a good penny for my soon to be husbands ring and they have failed to deliver it.....MIND YOU I purchased mid September! Just to add I did order a SIMPLE ring. Zales I have all documentation of this so shame on you! read more

Website states that the hours of operation are until 8 pm. Drove all the way across town to pick up my wife's ring that was repaired there. Showing up at 7:07 and they were closed. This was a no charge item and they couldn't give it to me because " the register was closed ". A no charge item read more

I love my wedding rings we got from Zales and in this location. When you come into the mall, Zales is the first jewelers to your right. May2013 my husband and I purchased our wedding rings/bands from this location (small ones just to use for the wedding and upgrade later). Fast forward to 2016 I took my sister here to pick out her rings. Filipina lady name Jovy was the lady who helped us!!! Very patient with us picking out which rings my sister would like and at the same time I was looking around for upgrade of my own since my husband said while I'm there look at rings I want. My sister picked hers and I picked mines but wasn't able to get mine that day because I wanted my husband to be there so he can agree to disagree. The next weekend took my husband with me so he can see the rings that I picked. My husband ended up getting a bigger one than the one I picked I'm grateful for that lol. THEN less than a year later my husband upgraded my upgraded rings to a bigger one lol. Yes same lady name Jovy who helped us! We kept going back to her! Jovy just made us so comfortable with her!. My husband is so much happier with my 2nd new bigger upgrad and so am I Ofcourse lol. My husband was so happy with Jovy we returned back to the store and gifted Jovy with bouquet of flowers as a thank you for giving us the best customer service!. Also every 6months we return to have my rings maintain as per recommendation to keep the value of my rings. We look for Jovy all the time lol and she's always happy to help!. Except this last visit Jovy wasn't around and so a different person who helped me. I didn't get his name but he is also another Filipino and he is very helpful and made me feel comfortable as well!!!! Thank you I'm forever inlove of my rings and best customer service I had. read more

The manager that helped my husband and I was amazing! I got the best customer service with her! I'm trying to remember her name. The first older lady who originally helped us was not as pleasant so I'm glad that they swapped out bc they probably wouldn't have sold us anything! Great selection and we caught a great sale! In love with my purchase! They had several great payment options which also helped me. I would buy here again! read more

Zales Jewelers - Ring choices!! - Jewelry Near Me - Henderson, Nevada

I would give 0 stars if I could. One star is too much. Zales and Comenity Bank made a profit on me. I got approved at Zales store Galleria at Sunset for 0% at 12 months. The female employee never told me its deferred meaning if you dont pay the full amount leftover it would be like you paid nothing at all. They have lost a customer for life. Dont go into any plan with them. You will regret it big time read more

I went to Zale's in the Galleria Mall the other day to have a 6-month checkup done on a ring. The Jewelry Consultant Jacky Marquez was just finishing up with another customer so she politely said that she would be right with us. 2 minutes later Jacky came up to us and asked how she could assist. I mentioned that I brought in a ring for its 6-month checkup and cleaning. Jacky let us know that she could do the cleaning right on the spot, or we could have it sent out for a thorough cleaning and Rhodium maintenance. This would be 2-week process, so we opted for the in store cleaning. She also said she would clean my girlfriend's other rings for free. This made my girlfriend very happy. Happy girlfriend = happy me While there, I inquired about another ring, and Jacky worked the numbers and let me know how much it would be, and also the price if I traded in the current ring. We weren't ready to trade in the current ring just yet, so she let me know the exact number to use to reference it when I am ready. There were no high pressure sales or buy it now tactics, which was appreciated and it didn't go unnoticed. When I am ready to upgrade, I will definitely go back to this store and ask for Jacky! I trust this store and their professionalism. The cleanliness of the store, the lighting, and the staff were all up to the Zale's standard I would expect. read more

Went in to exchange a gift. She was not friendly and very sarcastic with me. I wanted to leave ASAP and not come back so I just bought the bracelet she picked out. She pretty much just brushed me off when the sale was completed. Sorry you couldn't make money off me ‍ read more

My Husband and I bought all of our jewelry from here, we've never had a bad experience because of Jacky! She is so incredible, she always remembers us when we come in. She's always, always, always our Go To person! She's been so kind and super helpful over the past years, I can't thank her enough for all she's done for us!! read more

Two Sundays ago I went in and purchased a 1 ct certified diamond wedding band. The store opened 5 minutes later than the expected open time. The person who helped me was very helpful. She took the time with me and my expensive purchase. Got a beautiful ring, had to resize it down fall it took almost two weeks to get it back. When I got a call saying the rings was ready, I rushed to the mall and 7:01pm the store was closed, so I couldn't get my ring. I went back to the mall the next day and yet again the store opened 5 minutes past 11:am. The person who took care of me was a Filipino gay man(I knew his nationality cuz when I purchased my ring I could here him talking to a customer) he got the ring ready, didn't even put it in a box. So unprofessional....I asked him to clean the ring I was wearing , so the shine would be comparable to the ring I had just boughtI it seemed like I was a bother to him. He put the ring in the cleaning machine and took all but 30 seconds, did not thank me for my business just handed me the ring he just cleaned and went on to the next person. Didn't ask me if I needed anything else. I should of went to another jewelry store. read more

My husband bought my engagement ring from this Zales. Since it is close to us, I now go there twice a year to get it cleaned. I never do the in store cleaning - it doesn't do anything to improve my ring's look. I always send it off to be deep cleaned - I am always happy with how it turns out. Be aware it takes a few weeks for it to come back. I would say overall the service is ok but nothing outstanding. We've had my ring since March of 2015 and only once has one of the small stones come out. I took it in right away and they sent it off for the deep cleaning (which also includes replacement of stones, tightening the settings, etc.) and it came back like new. We also bought my husband's wedding band on the Zales website but will need to buy another someday, it is falling apart and sometimes uncomfortable. read more

Went in there to get my ring cleaned that my fiancé actually bought from Zales. Once I was given the ring back, I asked a couple questions about getting a wedding band that worked well with my engagement ring. I was given major attitude and when I was about to ask another question, I was told to have a nice day. Just because I look younger than I actually am doesn't mean I'm wasting your time. I'm definitely going to take my business somewhere else to purchase a wedding band and his wedding ring. read more

My fiance purchased an engagement ring from this location on 12/21/17. We spent the majority of 2018 abroad for business so the ring has lived in a jewelry box for 90% of the time since purchased. We have recently decided to get the ring sized to fit and noticed multiple diamonds had fallen out. So we brought it back to this location, upon the jewelers initial inspection of the ring we were immediately asked "where the ring was purchased...?". We informed her we bought the ring here at her location, and that we were interested in paying (of course) to have the missing diamonds replaced, and the ring sized to fit. She informed us that there was nothing they could do because of the missing diamonds the ring would be to much of a liability to replace the stones and have it sized, she then followed her statement by promptly showing us the door with a "good luck!" on our way out. So we found a highly reputable jeweler close by and took the ring to them. The owner graciously looked over the ring and quickly found what she described to be a manufacturer's defect... A deep crack on the inside of the band, she said the ring was in to good of shape for us to have caused the crack, also informing us that's most likely why so many diamonds have fallen out in such a short time. This big-box location doesn't care about their customers after the fact, spend your money elsewhere at one of the many family-owned jewelry businesses located near this location. Better prices, better quality, and most importantly better customer service!!! read more

The wife and I go here biannually to get her wedding ring/band cleaned and polished up. The staff is generally nice but not very attentive to you walking in for service. We'll usually have to flag someone down to get the process going. Other than that, Zales does their job the way that they are supposed to... just wish they were a little more attentive to their customers instead of hanging out behind the counter. read more

As i mentioned in my last review, this place had a horrible associate look at me as if i was some sort of riff raff, granted i was wearing a sweater with nothing underneath and jeans but thats not the point. i was there looking for a nice present for my wife and this guy had the nerve to roll his eyes at me. i was so disgusted by this i went else where avoid this place but if you must let it be one of the ladies there. They seemed nicer read more

dont support this company or store. no longer shopping here or any other zales stores. not only were the staff rude and refusing service to us for not complying with unconstitutional request for putting on a mask as they have absolutely no legal ground to enforce anything in that manner. they were extremely unprofessional towards us during our encounter. i will be taking my diamond and jewelry shopping elsewhere. read more

Let's see, I could probably say one associate took genuine interest in my concern, and I am terrible for not knowing his name, so to the slender man with the long hair! Thank you for that. I ordered something online that came to my apartment in my name and because it was a gift I was a little surprised, nonetheless, I opened it, the box was beautiful, but where was the gift message? Oh I don't know, perhaps typed on top of the receipt. Really unattractive, I went to the store just to inquire on how deliveries were, and was told that a separate card should have arrived. Ok, that's fine but I just shared that I was disappointed that it came this way because had it been opened by that person it would have been sad. Moving on, I leave to find out if things remembered engraved the tiny thing, no, so I go back to ask if they do, a different associate helps me and I wondered if she even considered that perhaps this had any importance to me... She dropped the pendant and I said "wow dropping it" she grabs it off the table and says to me, "sorry, angel" in a condescending tone... My gift was an angel pendant. #thumbsup The manager shakes her head both times I was there when the associates had to ask her something, did she try to find ways to help? Nope, an upsale could have happened there, thanks for the outstanding customer service zales! I really enjoyed my experience. #sarcasm read more

This location is a good one for getting your jewelry re-sized. I've had my watch re-sized twice for no cost and I've taken my charm bracelet there to get re-sized as well, which had to be mailed to a different place for re-sizing cause of the loops on the bracelet needing to be cut and welded back together, which was $65. It was a good experience though since the bracelet fit nicely afterwards and there was no damage done to it. It was also ready before expected, which was a pleasant surprise. I would go back again for sure. read more

A few months ago, I received fantastic customer service from the staff! Tony did a great job with my many requests that kept changing due to my fiance's military orders. When the time came to purchase a ring, Tony, Kathy, and the manager did an excellent job to accommodate my complicated request. You HAVE to go here for all future jewelry purchases! I look forward to going back soon! read more

This is the place that I can spoil my wife. Erica is the sales person that I use and she is great. The nice thing about Erica, she can remember what I have purchased in the past. All the staff are great and eager to help with any item or request that I might have. This is my place to shop for jewelry. read more

If zero stars were an option that is without a doubt what they would get. My husband bought my engagement ring and my wedding band at this location. Thank god we got the insurance in it because I have had it for 16 months and the same diamond has fallen out of my ring twice. The first time I had only had the ring for 3 months. It's one of the tiny diamonds in the wedding band that is protected by the large diamond on the engagement ring. Both rings are fused together. This last time the gave me a completion date of 9/11. On 9/14 we called and inquired on the status and got some lame run around. Today my husband called and they acted like they were doing us a favor by replacing the diamond for free...wth that's why it's got the life time warranty on it! That is why I take it in every 6 months to have it inspected! You messed up on your end and didn't follow through with your job but you're not accountable...what do you really care...you're not the one without your wedding ring for the second time in 16 months. GO ANYWHERE BUT HERE FOR YOUR jewelry!! read more

Rhodium dipping! I took my bracelet to be rhodium dipped(a process that takes 30 minutes tops!) it has been almost a month and nothing! Every time I call they say that rhodium dipping takes days and another the machine broke down,etc. even if I go online to check the status of my item, it says they received it on that day and not processed yet. If u think of rhodium dipping, Not the place to go! I give them zero stars on that! read more

Last week my fiance and I were looking for a band ring for me. After being very disappointed at the inexperienced sales person at Macy's at the fashion show mall, we left frustrated. We decided to drive into henderson and while my fiance dropped me off so he could run to Costco, I walked into the the and the 1st jewelry store I saw was Zales, so I went in. I was greeted by Erica. Thank God! Erica took time to listen to what I was looking for and took charge showing me different options. Erica is so easy to work with and knows her inventory. She was honest, and knowledgeable and I instantly trusted her judgement. After trying on several options, my fiance showed up. Not only did I find the perfect guard for my ring, but my fiance ended up buying a wedding bad also, which he was not planning on doing. Our rings were sized and look AMAZING. A few days later I was looking for another ring. I could have gone to other locations, but I went back to Erica because is is amazing to shop with. In one week, we purchased 3 rings...from Erica and from now on, we will go to zales in Henderson first because of our excellent and easy experience with Erica and the other sales associates who support each other. It was really nice to see. Thank you from Pam & Mike! read more

I went in today to get my wedding ring serviced, which was purchased there along with other jewelry as well. After getting the once over and not greeted at all, some old blonde lady came over and was sooo rude. It felt like she was trying to decide if I really had the money to pay for it or not. Then she looked at it and gave another sales girl a look. The girl came back with a quote of $579.00 to check and service the prongs. It was pretty obvious they didn't care if they got my business or not, I grabbed my ring and went elsewhere and got it done for one third the price. I will NEVER go back to that store again! read more

Wow we went to 4different jewels, Kay, Ben bridge, Zales and Jared, out of all the 4 we went to Zales first and we were interested on some bands, so then we thought lets take a look at Kay, Ben bridge then Jared, they had made me feel soooooo uncomfortable I ran back to Zales lol, the lady who help me (Cathy S.) made me feel like she was a friend, she made me feel so comfortable and helped me through everything and was so patient with me, anyways thank you Zales at gallaria mall at sunset :) yay!!!!! we got our rings :) will its coming inn in two weeks :).. read more